The OFFICIAL Studio XPS 1647 Intel Core i3/i5/i7 (Dual Core) Order Status Thread

I can't add it to my account since it was not a Home & Home Office order. It was EPP. Mine isn't in pre-production though, I have confirmed it through several online reps and several phone reps plus the lady who was assigned to my account. AKA account specialist after my debate on the rgbled screen with them.

 

Any progress on your order? - did it go into production?

 

Here's how my story goes

Ordered on 1/11/10 one of the mistake 1647 with 5730

EDD was 2/05/10

Sat in pre-production till i called to comfirm it was going to come to me, They told me there was a problem and would expidite the order. They didn't say anything about the card problem that was on 2/02/10 so they changed my order to the 4670 but did not tell me this..

New edd was 2/19/10

I Called and complained that they changed my order with out explaining it to me? on 2/03/10

they than made a new order giving me a discount. with a new edd of 2/22/10

So i called and complained that the delivery was unaceptable , and if they had told me about the problem when i ordered it , i would have it already


Now my Status is shipped 02/07/10

 

you order the rgbled screen?

 

Today's update:

Called customer care, asked for supervisor. Supervisor looked at my case notes and told me that the 6-cell battery was short (that's what they told me yesterday when i called them!)

Next, I asked the supervisor to call the order modification department and have a 3-way teleconference, which he agreed to!

Order Modification department agent - at first tells us that the order has to be canceled because ---** drum rolls **--- the sku for the facial recognition software is invalid !!!............. and I was like - !!!!! Are you serious????? Even the dell supervisor was taken back by this response. We were told that the only way to proceed was cancel and replace this order without the facial recognition software!!!!!!!!! Then, we were put on hold for 'additional confirmation with another team'....for a few mins. All the way, the dell supervisor was with me on the call (which is great). After a few mins of hold, the agent came back and told us that there is no shortage of parts and all looks good with the order and its already expedited!

I then asked if all parts are in stock, why hasn't the order gone to production yet to which the agent did not have any answer. I then demanded to speak to the supervisor at the order modification and the customer care supervisor too agreed and requested for a order modification supervisor.

After waiting for few more minutes, we got the order modification superior on line. He had a look at the system and told us that the RGB screens were back ordered and causing the delays, which was totally contradicting what his agent had told us!. It was humiliating for the dell customer care supervisor (facial recognition to all is good to rgb shortage- all in the same call!!).

Finally i was told that the shipment should arrive mid this week and the status of the order should change to 'production' by Friday. All this discussion was documented against my case note (now has a case number). I was told that I would be getting next day shipping for my trouble.

The dell customer care supervisor had a first hand experience of the 'hell' that we all were going through. I wish every dell employee in the corporate goes through this hell.

Having said all this, all that can be done now is wait till friday and see if the status really changes.

 

I had my dell account rep add my order to my account. Mine says IN Production and is on time so hopefully I'll get it this Thursday but we shall see.

 

No, It is the one level below that

 

the WLED 1080p

 

Ordered mine, as in signature. On Friday the 5th of Febraury. When i get home from work, going to check my status.
Original Estimated Date of arrival was on or before February the 24th. So we will see what the status is today.

 

Good luck..I'm still waiting on mine 1645 which was suppose to ship today but hasn't happened.

 

I'm going to call again tomorrow and see what is up with my order this time...

 

So my redone order was placed on 02/03/10 and shipped 02/07/10 and i have tracking # 02/08/10 Wed to Sun that seems almost impossible from the posts i have read around here.?

 

Nah i've seen quite a few people post about their orders shipping early, it's the people with wled's who are getting their orders, the rgbled's are being delayed.

 

I have placed my order on 4th Feb, EDD was set to 3rd March...
...and it has shipped today!

 

It looks like I could be waiting a while to get mine looking at some posts on here. Seems liike the problem is if you order the RGBLED

 

My order placed on 1/26 now delayed to 2/17 ):

 

Well as of this morning (2-15) my order is in the boxing stage. Looks like things are moving along

 

how did you find ? that other number (3,2,1,1) now gives a crappy status now...

 

dial the same number but instead of 3 dial 4.

so 4,2,1,1

 

Mine is still in boxing here but I ordered a day after you, and mine went into the build stage a day after you..

you know what that means

 

Mine shipped tonight with an estimated arrival of tomorrow at 3!!! Can't wait

 

Did you do 1 day shipping?

 

yup, the next business day. It was added on at now extra cost for the 'inconvenience' they caused.

 

My Account status changed to: Delivery Preparation

Order Details still has: In Production.

EDD changed to: 2/25/2010 (+1 day)

 

Mine was delivered today, can't wait to open it up tonight.

 

Mine went into shipping today, and fed ex shows EDD of tomorrow!

Can't wait.

 

Some progress on my side as well. Called into the 800 line again and my order has moved into the boxing stage. Maybe there's hope I'll get it early next week.

 

mine still in build... ordered on 1/16 ... now they say one more week of delay .. edd is 3/1 ..... haven't yet got the email -- but rep told me delayed.

looking at the W860CU from clevo/sager...(NP8690) as an alternative.

 

That's great Mine was only in the boxing stage all day Monday, Tuesday and shipped Wednesday night so hopefully yours will do the same.

Come on dude hang in there just a little while longer, everyone's systems are shipping now so yours should to. Hopefully tomorrow or Monday

 

Yeah so with any luck, it'll be out the door next Monday or Tuesday and be at my door by Wednesday. Good thing for next day shipping! So Dell might beat my expectations of a March delivery after all.

 

Does this shock you? I've been expecting the new 3/1/ EDD for days.
I'm now just debating whether or not to authorize the week delay or not.

 

One thing I noticed is that when mine was in the boxing stage it never said Delivery Preparation like Josh's did. So when its in the boxing stage they're not only boxing it up but shipping to Tennessee so they can then ship it to you.

 

well,..here is what i am looking :

W860CU (same as sager NP8690)
i7-620M
15.6” Full HD 16:9 LED Backlit Wide screen (1920x1080) with Super Clear Glare Type Screen
Intel® PM55 Chipset
4 GB RAM
NVIDIA® GeForce™ GTX 285M with 1GB DDR3 Video Memory Gaphics
500GB 7200 RPM HDD
1 Year Premium Parts Warranty + 3 Year Labor


the good:

has better processor - i7 620m, better video card, fingerprint scanner, dual fans, will ship in 3 to 4 days, excellent build, very good reviews, no heat issues, no known throttling issues..

bad:
warranty is less than what i have with dell right now, screen is led and not rgbled, battery is not as great by desgin.

same:
rest of it - FHD screen...PM55 chipset, etc.etc..

Cost:
new config $1650 ;
dell: $1681


I haven't yet got a delay 'email' from dell yet.. but i expect it in my email box sometime later at night (1 AM or so!)... which threatens to cancel the order if not called within 24 hrs........ and i am seriously considering cancelling this time.

btw, my orderstatus still says 'build' since last thursday....... (on 3,2,1, 1, number now)

 

It also said "Delivery preparation" on my main account page too.

 

Check your status when you have a chance, mine just changed to "Delivery Preparation" on my main account page and "Shipped" when I click on the Dell order number on the same page. Looks like mine is built is yours?

Now the wait for a tracking number begins... Unless I'm missing something.

 

Delivery Preparation is when they are shipping it from overseas to the USA. Then once they package it, it will be "shipped" as in the real shipped with a tracking number.

 

It might change tomorrow for me...still In Production on both My Account and order details.

 

Still in build - checked now (phone)
In production on the website (all pages)

 

I am gonna tell you guys right now. I am using the sxps to type on and it is worth it. The RGBLED screen is amazing. I have never seen anything look so good on a laptop. The color just make the image pop off the screen even when on the battery. I am so glad I waited it out, it was worth the long wait.

 

I should of gotten 1 day shipping -.- lol

 

Well I got my inevitable delay email saying action is required and a new EDD of 2/25/10. At least it's on a Thursday now instead of Friday meaning next week should be the week I get it. I think I'll try pressuring the rep to try and issue a small credit for this fourth delay email and all the hassle they've created this month.

 

pushed to 3/1

 

This should be it then because they pushed it back by only half a week instead of the standard 1 week.

 

well, you never know. you can never trust those a$$holes. i have lost all the respect that i had for dell now. $$$ is all that matters to them.

 

A bit more good news on my end. Called Dell to extend my order and complained about the delay some more. They transferred me to sales resolution where the rep told me that people in my situation were being put on a list for a $50 credit on their systems. They gave me a ticket number and told me to contact returns when I get my system to put the refund through. The rep also told me that this delay email would be the final one that I'd be getting at that my system would be pushed out the door in 2 business days. Sure it wasn't the $75 I think mattmjb0188 got but it's good enough for me.

I suggest those who are in a similar situation call and get their credit and possibly a more accurate status on their system. Also push for an upgrade to overnight shipping if you haven't already. It's time we got our money and time's worth from Dell.

 

@Straphanger-- Good for you, get what you can from them for all the delays.