***XPS M1530 Order Status Thread***

Heh, that's pathetic... Dell just informed me that my system will be shipped on 27th of May (prelementary ship date was set to 21st when configuring). My system is being build for 17 days. 17 days - that's quite a lot ! Where do they take components from? Mars? ;] Does Dell offer any recompensation for such a delay?
Unfortunetely, it's not me who ordered this lappy (I'm abroad) so I cannot call them and force anything :/

 

I heard that some people complained to the CSR and they got moved up to one-day shipping. I have not heard anyone get money out of the CSR for waiting, however. However, I do think its ridiculous to wait a month for a laptop.

 

I just did a Dell Chat to check my order status, and they told me my XPS was not being assembled in another country, but right here in the ole' USA.

Do they do that, or am I being lied to again?

 

I don't know; they might have changed since 2006. Last time I ordered the XPS M1210, I remember the box had a big sticker label in HUGE font, boldly stating that it was "MADE IN MALAYSIA". They might just be lying or they might actually make it here. I know they have a few factories in Texas that make computers, but I don't know.

 

I dunno whether they actually build XPS's in the US, but I do think that CRS's pretty much will tell you what you want to hear. Whether they're lying or just generally misinformed, who knows?

When (if) you get it, it's should have a "manufactured in..." sticker on it. it'll be interesting to see what it says.

 

Yeah...They can make it on the moon for all I care...I just wanted to know if it was still going to ship on time, being three days from ship date, and still being in build stages in Malaysia or Taiwan. They then told me it was being built in the US.

 

Where do I go to Dell Chat? I go to sales chat, but they turn me away saying that it is a customer service issue.

 

keep trying.

 

You need to choose any XPS or Inspiron laptop on Dell site. In the upper right corner of screen You'll se an icon to chat (next to the configuration options)

 

Alright. Here we go again. I'll tell you how it turns out.

 

Ask them if they expedite orders, and where the notebooks are made.

 

and demand some free stuff. Let me know if it works..

 

My guess...they'll insist that your order will ship by the ESD, depite the virtual impossibility of that happening.

 

OK. I'm waiting in the queue right now. 6 people...

 

Whats the word?

 

Wow. I am grilling this guy right now. Can't be disturbed...

 

Post the log when you are done!

 

Ask him what he thinks of the Asus M50sv-a1, 'cause that's the one I'm eyeing.

 

These chats are tricky, you need to connect to a smart consultant. When I was looking for some info about WUXGA Screen for XPS M1530 only the third one (it was a woman, to be honest) helped me with that. You have to be patient, patient and... patient

 

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10:47:33 AM System Thanks for choosing chat for your Dell Purchase needs. A chat agent will be with you shortly.
10:49:33 AM System Thanks again for your patience. Chat agents are eager to help you with your purchase, so stay on line and the next available sales consultant will assist you.
10:59:08 AM System You are now being connected to an agent. Thank you for using Dell Chat
10:59:08 AM System Connected with XPS_AMB_Rep_Ryan
10:59:12 AM XPS_AMB_Rep_Ryan Welcome to Dell's Sales Chat! I hope you are doing well and thank you for waiting. My name is Ryan. You can consider me as your personal sales consultant. In case you would like to get back to me after this chat, you can e-mail my team at [email protected].
10:59:13 AM Edward Jen Hello
10:59:18 AM XPS_AMB_Rep_Ryan Hi Edward.
10:59:32 AM XPS_AMB_Rep_Ryan how can I help you today?
10:59:47 AM Edward Jen I ordered an XPS M1530 and wanted know how Dell can possibly make the 5/27 deadline.
11:00:09 AM Edward Jen With Memorial Weekend, my laptop will not be worked on.
11:00:46 AM Edward Jen I recall that another Dell representative said that you don't work on laptops on the weekends.
11:00:53 AM XPS_AMB_Rep_Ryan We do have spcific build time for every purchase Edward.
11:01:07 AM Edward Jen But it is impossible that you can make that build time.
11:01:19 AM Edward Jen I have been waiting 14 days.
11:01:48 AM XPS_AMB_Rep_Ryan Oh. do you have your order #?
11:02:03 AM Edward Jen Yes. It is 304747227.
11:02:31 AM Edward Jen Do you have delays on the battery?
11:02:50 AM XPS_AMB_Rep_Ryan No, but that depends on the availability of the parts.
11:03:24 AM Edward Jen Some people have been waiting for a month for their laptops. Could my laptop be delayed?
11:03:43 AM XPS_AMB_Rep_Ryan I see the estimated ship date of 05-27-08 but this is before the delivery time of 3-5 days.
11:04:39 AM Edward Jen Yes. But I have been a customer of Dell's for nearly seven years. I have purchased four desktops and two laptops from Dell. They were always early and never late.
11:05:18 AM Edward Jen Inspiron laptops only take four days.
11:05:35 AM Edward Jen XPS systems take between three or five times as long.
11:05:58 AM XPS_AMB_Rep_Ryan Yes I understand. but that really depends on the # of orders and availability of the parts.
11:06:22 AM Edward Jen OK. I have some questions. Do you know where my laptop is being made?
11:06:42 AM Edward Jen Some say Malaysia, some say US. Which one is it?
11:07:08 AM XPS_AMB_Rep_Ryan Austin Texas.
11:07:46 AM Edward Jen Are you sure? Last time I ordered an XPS M1210 in 2006, it said in BIG LETTERS that it was made in Malaysia.
11:08:37 AM Edward Jen I also heard that some orders are expedited upon request. Is that true?
11:09:23 AM XPS_AMB_Rep_Ryan we can expedite the shipping.
11:10:00 AM Edward Jen Anyway, back to my order. Are you sure that it will ship on 5/27?
11:10:43 AM XPS_AMB_Rep_Ryan it will ship out from Dell to the carrier.
11:11:23 AM Edward Jen Right. But mine is STILL in build after 14 days. It has been in build for about two weeks now. What is going on?
11:12:37 AM Edward Jen I still think my order will be delayed.
11:12:48 AM XPS_AMB_Rep_Ryan checking.
11:13:40 AM XPS_AMB_Rep_Ryan Although we do not anticipate delays on your order, due to unexpected delays in the manufacturing process.
11:14:02 AM Edward Jen What does "unexpected delays in the manufacturing process" mean?
11:14:45 AM Edward Jen Delays meaning the LG Chem battery plant burndown?
11:15:03 AM XPS_AMB_Rep_Ryan Like the availability of the parts.
11:15:49 AM Edward Jen Are you saying that you don't have enough parts?
11:16:01 AM Edward Jen That's ridiculous
11:16:13 AM XPS_AMB_Rep_Ryan We do get parts from different manufacturers Edward.
11:17:55 AM Edward Jen I am still not understanding why it takes SO LONG to drill pieces together. A person who ordered three days before I did had their laptop ship. I understand that. But someone who ordered after me already RECEIVED their laptops. Why did they order later, but had theirs ship faster?
11:18:29 AM XPS_AMB_Rep_Ryan The color of the laptop also delay the ship date.
11:18:39 AM Edward Jen I ordered black tuxedo.
11:18:48 AM Edward Jen He ordered a special midnight blue.
11:19:05 AM Edward Jen We almost have the same specs.
11:19:22 AM Edward Jen I think it is unfair that he gets his faster.
11:19:48 AM XPS_AMB_Rep_Ryan Okay, but maybe the time he purchase his laptop there is lower volume of orders.
11:20:37 AM Edward Jen After I ordered, there would be a smaller volume of orders?
11:20:42 AM Edward Jen How does that work?
11:21:13 AM Edward Jen I thought we were in a queue of people.
11:21:19 AM XPS_AMB_Rep_Ryan I mean maybe on the time he ordered there is less volume of orders.
11:21:44 AM Edward Jen Dell should make laptops as they come.
11:22:08 AM Edward Jen It seems that they are making it all over the place right now
11:22:51 AM XPS_AMB_Rep_Ryan I understand your situation Edward, there are really some delays on production right now.
11:23:19 AM Edward Jen Some people received compensation in the form of upgraded shipping. Why can't I have that too?
11:23:55 AM XPS_AMB_Rep_Ryan You can ask our customer service regarding that.
11:24:09 AM XPS_AMB_Rep_Ryan you can reach them at 1-800-624-9897 Extension 726-6966
11:24:13 AM Edward Jen I think it is only fair that people who have been waiting for a long time to upgrade their shipping.
11:24:49 AM Edward Jen Customer Service won't do squat. I know that.
11:25:55 AM Edward Jen You know what. Maybe I will call customer service and complain to them about how slow Dell is at making laptops.
11:26:04 AM Edward Jen They used to be my #1.
11:26:23 AM XPS_AMB_Rep_Ryan Yes, but this is a pre sales queue and they are who can help you with this compensation.
11:26:55 AM Edward Jen help? They can help? I had one hang up on me one time. Is that called help?
11:27:48 AM XPS_AMB_Rep_Ryan Sorry for that, but we can't really do anything regarding the build time Edward.
11:28:32 AM Edward Jen OK. Wait. I have another question. I might be cancelling my order because I am eyeing an equally powerful laptop the ASUS M50sv-A1 . What do you think of that laptop?
11:29:15 AM XPS_AMB_Rep_Ryan You can do that but I can assure you once you get your laptop you will not have any problems with it.
11:30:07 AM Edward Jen Do you think I should cancel my order?
11:30:38 AM XPS_AMB_Rep_Ryan It is better if you want.
11:30:48 AM XPS_AMB_Rep_Ryan Is is better if you wait. Sorry.
11:32:58 AM XPS_AMB_Rep_Ryan Edward?
11:33:08 AM Edward Jen Hmm
11:33:21 AM Edward Jen OK.
11:33:25 AM Edward Jen That's it for now.
11:33:28 AM Edward Jen Thanks!

11:33:43 AM XPS_AMB_Rep_Ryan Welcome. Thank you for choosing Dell Chat. Have a wonderful day. =)
11:34:13 AM System XPS_AMB_Rep_Ryan has left this session!
11:34:13 AM System Thank you. Your Dell Chat session has ended.

 

That's true. I just ate lunch. I think I am ready for another run in with Dell reps. I am itching for another arguing session over Dell Chat.

 

@idq000, that was unfair. He's just a consultant and You cannot complain to him about all that. If You want to - make a call to someone who's responsible for sales. These consultants work just like a helpdesk, they may only provide You with some info, but they can't really help You.

BTW, I'm already waiting 15 days.

 

11:30:07 AM Edward Jen Do you think I should cancel my order?
11:30:38 AM XPS_AMB_Rep_Ryan It is better if you want.
11:30:48 AM XPS_AMB_Rep_Ryan Is is better if you wait. Sorry.


HAHA.

Good stuff. So...we learned nothing from this chat.

I hate Dell...

 

I have been waiting 28 days. 15 is nothing.

 

Ha ha! You asked him about the Asus! Priceless.

Of course, you really don't know anything more than you did before. My favorite part was when he assured you that "once you get your laptop you will not have any problems with it." How can he guarantee that?

It ain't shipping Tuesday, brother.

 

Lol. I just wanted to grill somone at Dell. It just happened to be him.

 

Hehe, "**** happens" But try calling someone and forcing him/her to upgrade Your shipping (or even parts ) There must be sth to recompensate a delay...

 

That's actually true. It was a little unfair. But I initiated a chat on Friday when it became apparent that there was no way they were going to hit my ESD. I wasn't as combative as idq000, but rather I legitimatey pointed out that making my ESD seemed impossible, and inquired as to whether he (the CSR) had any specific information regarding what parts might be holding it up.

If he'd said, "I don't have enough information to answer that," then I'd have been understanding. But the guy insisted that there were no shortages, there were no delays, and that my order would ship on or before my ESD of 5/28. When pressed about the unliklihood of making that date, he said, "I guarantee that it'll ship on time." By the way, I never gave him my order number, so it's not like he even checked anything.

That's the beef with these guys. They exist not to provide info, or at least admit that they can't help. Rather they seem to exist to feed loads of BS designed to get rid of you. How can that guy tell a customer, "I can assure you once you get your laptop you will not have any problems with it."

 

Time to call CSR.

 

lool I like this guy.

 

Hey guys I've been following this discussion closely. Lurking you might say Needless to say, I was reading several of your comments about delays related to the 1530 and I was concerned. I've been out of a laptop for several weeks due to my HP DV2000z going out on me.

I ordered my 1530 on 5/16 and I went with the Product Red version that includes both the T8300 and the 6-cell battery which have been reported as delayed. My ESD is 6/3 and EDD is 6/6. I just went into a chat discussion with a sales rep about my order and I had him double check the parts in my order to see if anything was on back order out of stock. He assured me that those parts would not cause a delay. I then called a CSR and she checked on those parts for me and I kept bringing up the point that many people I've talked to had delays on these specific parts. She again assured me that there were no delays on those parts.

 

Well, who knows? Dell Rep "Christain" assured me that there were no parts or manufacturing delays and that mine would ship on time too. Those assurances and 25 cents will get you a giant gumball.

Of course, your 6/3 ESD is still possible. I'm sure Dell gets deliveries constantly. It's not delayed until it's actually late.

 

For the heck of it, I intitated a quick chat just now. I wasn't trying to cause trouble, I just wanted to see what they'd have to say.

3:13:05 PM System You are now being connected to an agent. Thank you for using Dell Chat
3:13:05 PM System Connected with XPS_AMB_Rep_Victor
3:13:10 PM XPS_AMB_Rep_Victor Welcome to Dell's XPS Sales Chat! I hope you are doing well and thank you for waiting. My name is Victor. You can consider me as your personal sales consultant. In case you would like to get back to me after this chat, you can e-mail my team at [email protected].
3:13:15 PM XPS_AMB_Rep_Victor I am available from 2 PM CST,11 PM CST, Wednesday to Sunday. In case this chat is cut short, please feel free to provide your e-mail address and phone number where I can reach you and help in completing your purchase. How may I help you today?
3:13:45 PM XPS_AMB_Rep_Victor Hi Ken.
3:14:05 PM ME: I have an XPS M1530 on order that is still in the Build stage. It's estimated ship date is 5/28. Is it destined to be delayed?
3:15:35 PM XPS_AMB_Rep_Victor the estimated ship date is the only info we can provide, may I know when did you order the XPS M1530?
3:16:52 PM ME: It was ordered 5/12, with and estimated ship date of 5/28, and estimated delivery date of 5/29. Since it's still in build, I don't see how those dates can be met. Are these notebooks assembled in the US, or elsewhere?
3:18:15 PM XPS_AMB_Rep_Victor it is assembled in the US, the estimated ship date may be the worst date you can get the system. it can come on or before the given date.
3:19:28 PM ME: Well, since it's still in Build and the ESD is in 3 days and it's a holiday weekend, I can't see how it would be on time, let alone early. Thank you though for your assistence.
3:20:00 PM XPS_AMB_Rep_Victor My pleasure, Is there anything else I can help you with?
3:20:09 PM ME: Not today, thanks
3:20:15 PM XPS_AMB_Rep_Victor Dell’s XPS Chat is still a growing program and we want to make sure you get the best experience here with us. If you have about 60 seconds, please answer our 5 question survey at the end of this chat. If you have any additional comments, feel free to add them to the “Comments” field at the end of the survey. Have a wonderful day.
3:20:24 PM System XPS_AMB_Rep_Victor has left this session!
3:20:24 PM System Thank you. Your Dell Chat session has ended.

I guess all I really took awaw from this is that they're not really considering your individual situation so much as they are simply parroting some official company line. Like when he tells me the ESD is the worst case scenario and that it might ship earlier than that. As is that's even possible!

I also found it interesting that he told me it was built in the US. I'm not sure I believe that.

 

I was told the same thing. I'm curious what he would tell me about EDD if he saw that mine was 2 days ago.

 

I'm guessing he'd still say, "the estimated ship date may be the worst date you can get the system. it can come on or before the given date."

 

2:34:03 PM System You are now being connected to an agent. Thank you for using Dell Chat
2:34:03 PM System Connected with BE_Rep_April
2:34:10 PM Edward Jen Hello
2:34:18 PM BE_Rep_April Welcome to Dell's Inspiron Sales Chat! I hope you are doing well and thank you for waiting. My name is April. I will be your personal sales agent, please provide your e-mail address and phone number where I can contact you in case we get disconnected. How may I help you with your purchase today?
2:34:23 PM BE_Rep_April hi Edward. how can i help you today?
2:35:04 PM Edward Jen I would like o apologize for being a little testy with one of your reps today, as I was a little peeved about a possible delay on my order.
2:35:53 PM Edward Jen I had an outstanding order that was due on 5/27. Is it going to be delayed?
2:36:08 PM BE_Rep_April what's the order number?
2:36:27 PM Edward Jen It is 304747227.
2:37:48 PM BE_Rep_April ok this is the XPS M1530 with total price of $1332.98 and was purhcased last 05/11/2008
2:37:53 PM BE_Rep_April purchased*
2:37:58 PM Edward Jen yes, thank you.
2:39:18 PM BE_Rep_April with estimated minimum monthly payment of 05/27/2008
2:39:29 PM Edward Jen yes
2:40:29 PM Edward Jen I have noticed that it is still in the "build" stage. Others who have ordered the same laptop say that it will take some time to do testing/boxing and finally ship.
2:40:33 PM BE_Rep_April as i check it here the status of your order is in production..
2:40:39 PM Edward Jen ok
2:41:15 PM Edward Jen Do you think it will be delayed?
2:42:33 PM BE_Rep_April no information on that for we can only provide an estimated ship date. it can be on or before of 05/27/2008
2:42:43 PM Edward Jen ok
2:42:53 PM BE_Rep_April I apologize but we cannot guarantee any shipping and delivery dates since Dell is a mail-order company.
2:42:58 PM Edward Jen ok
2:43:21 PM BE_Rep_April kindly check your email from time to time to check the status of your order
2:43:26 PM Edward Jen sure
2:43:33 PM BE_Rep_April will there be anything else i may assist you with on this concern?
2:44:15 PM Edward Jen I wanted to know whether laptops are worked on over the weekends, too.
2:44:28 PM BE_Rep_April we do only ship within business days
2:45:05 PM Edward Jen Sure. What I meant is whether the laptops are also built during the weekends.
2:45:28 PM BE_Rep_April only business days Edward.
2:45:32 PM Edward Jen ok
2:46:33 PM Edward Jen If I wanted to contact a Customer Service Rep, how would I go about doing that?
2:47:18 PM BE_Rep_April you may contact them at 18002839597 extension number is 7266966
2:47:25 PM Edward Jen sure
2:47:38 PM Edward Jen I think that is all that I have. Thank you for your assistance.
2:48:03 PM BE_Rep_April you are most welcome. By the way, Am I able to sufficiently address your concern? c
2:48:07 PM Edward Jen Yes
2:48:33 PM BE_Rep_April It's my pleasure to assist you.I hope you would take time to fill out the survey. For i will be rated based on the service i have rendered.. Your feedback will be greatly appreciated. Is there anything else i may help you with?
2:48:42 PM Edward Jen No that is all. Thank you very much!
2:49:03 PM BE_Rep_April If you have any additional comments, feel free to add them to the “Comments” field at the end of the survey. Have a wonderful day!
2:49:03 PM System BE_Rep_April has left this session!
2:49:03 PM System Thank you. Your Dell Chat session has ended.

 

That was pretty funny.

 

That sounds like a pretty hefty minimum monthly payment if you ask me!

 

See, that's what I mean. They just give robotic responses with no consideration for the actual situation. Again he parroted the "on or before" line when it's impossible for them to ship yours "before." Maybe they're just Bots.

 

Just to add to our little discussion here, how much gaming do you folks plan on doing with your xps? That is, if it arrives before its parts are completely outdated! I plan on trying to play company of heroes, the sims 2 possibly, and maybe a few others.

 

I am planning to stress my system with Crysis.

 

I also plan to play F.E.A.R, Half-Life 2 (all of them), and TimeShift.

 

As for the games >> http://forum.notebookreview.com/showthread.php?t=209066

And it's still overclockable

 

Lovely, thats what I call service!

 

Just curious Galad, what are your system specs?

 

T9300
8600gt
4gigs memory
250gig 7200RPM FFS
6 cell battery
LED LCD screen

Only real 'components'

 

Hmm.. I wonder if it's the 6 cell battery that's putting you on hold. That's pretty shoddy customer service that you experienced there. I suppose since he realized he wasn't getting a sale out of you, it was time for him to go.

 

I got a voice mail yesterday Sat. 5/24 from a Dell rep manager who is taking over my account and upgraded me to next shipping (free) as well as expediting my order (BS). He also said he would be calling me to keep me up to date on my order, we'll see if that happens.

Apparently my original CSR is off for a while because she isn't feeling well and this guy is taking over. I emailed my CSR last week and requested free next day shipping which I now have so my EDD is 5/29 (not holding my breath).

I still can't believe it should take a month or more to get a freakin' laptop...

 

They probably got wind of you hanging around the Asus forums and started to panic.

I'm thinking we'll hit Boxing by Thursday. Just a hunch.

 

Ya think? I'm just waiting on you to pull the trigger on the M50.....