***XPS M1530 Order Status Thread***

Still waiting...

Ordered 6/8

ESD 7/2
EDD 7/7

This has already been a ridiculous wait, so it better be here by the EDD or Dell is gonna lose out on my business. I'll just cancel and buy an ASUS with a better graphics card...

 

same dates. but i ordered on 6/6. hopefully the next people getting into boxing stage and shipped stages are us. sick of waiting already.

 

I just ordered one on 6/22. The ESD is 7/8 and EDD is 7/10.

 

Ordered: 5/25
ESD is now 6/26
EDD is 7/1 - 7/3

should I be pissed? I got this instead of Macbook because of the great specs I could get on an XPS M1530 for a much cheaper price, but I'm pretty frustrated.

Last time I called the woman tried to tell me it was shipping on the 26th. After about 5 more clarifications she changed her response to 'we think it'll ship the 26th.'

 

16-day wait on the 9 cells? Yikes, and here I thought I was in the clear.

Now I'm really glad I talked to Dell earlier today about my order - I apparently got my shipping upgraded since I told them I was going to be out of town starting on the 8th, but I wonder if that upgrade will matter with the huge delay on 9 cells? Sounds like I need to have a chat when the rep calls me back to clarify things (if she calls me back, heh).

IUhoosiers - I'd be getting pretty darn annoyed at that point at the very least... If it doesn't ship the 26th I'd definitely be calling Dell again.

 

Looks like the build time for the m1530 has gone from 5 to 14 days too.

 

Just unacceptable... Order 6/23 ESD 8/6/08

I would've went for the 6-cell if it wasn't listed as having a delay. Instead I get to checkout with an ESD of early July, only to get my confirmation email after I order, with ESD in August. Are you kidding me? There's a good chance I'll be canceling my order - 6 weeks for a laptop is ridiculous.

 

Bahahaha, if you got the free upgrade you're screwed.

 

Why would that make any difference from a paid upgrade?

 

Yeah I ordered 6/12/08 and my ESD is 6/26/08 and its still in build so I am sure I will be getting delayed til at least next week. I have the 6 cell battery though so who knows

 

ordered 5/27 arrived 6/25, what a joyous time.

I'm at work though so I don't see it for another 7 hours or so.
order modification upgraded my shipping to next day, but dhl said it shipped ground. took 2 days to get to texas.

also dhl said they didn't have the package, but dell actually had shipped it, dhl just didn't track it until texas.

 

Ordered: 6/24
ESD: 7/16
EDD: 7/21

 

I've been a regular Dell customer for over 8 years both in the US and originally in the UK, and this has been unquestionably the worst buying experience I've ever had regardless of company and product purchased.

I ordered a new laptop on June 3rd through a sales person and expressly stated I would need the unit for a business trip to Europe departing July 4th. During the ordering process the estimated shipping date was approximately June 18th but as soon as the order was placed my estimated shipping date had adjusted to June 27th with an estimated delivery date between July 2nd and July 4th. I was surprised but not necessarily concerned as all of my previous orders from Dell had always been delivered ahead of schedule and I just assumed that I must have selected a component that was on back order.

I had no knowledge of any delivery problems at the time but having given further thought to the close proximity of my departure date to my unit’s delivery date, I called the customer service team (note this was not the sales team with whom I originally placed the order), to find out if the shipping date could be adjusted given my pending trip. I was told that the listed shipping date was a worst case scenario and units usually shipped ahead of time. I was also told at this time that if I waited a couple of weeks and the status didn't change I could call again and adjust the shipping method to try to minimize the risk of not receiving the unit in time. To be fair and impartial, early delivery has always been my experience with previous purchases so I had no reason to question or doubt the validity of this information.

Over the next 2 weeks the order status never changed and I began to get concerned about receiving the unit in time and what specifically might be the cause of any shipping delay. I surmised that if a single component within the system was causing the delay because it was on back order and that it was a non-essential component, I might be able to adjust the original laptop specification and thus hasten delivery.

I started by contacting customer service with what I thought was an innocent question but got a very abrupt and unhelpful response. This surprised me as on any previous occasion where I have had the need to contact Dell customer service, I have always found them to be courteous, efficient and very professional. In fact, Dell's history of excellent customer service has always been the main reason I have recommended them to colleagues, friends and family. Since that initial contact, I have contacted customer service on four different occasions and I am absolutely flabbergasted at the unacceptable quality level of customer care I have received on each occasion.

Regardless of any issues I am having with my order, each person I have spoken to has been unhelpful, abrupt and severely lacking in the fundamentals of holding a conversation in English. The people I have spoken with appear to be reading verbatim from script because they say correct English statements to standard questions but when I ask them anything that prompts further thought and a detailed response, they just repeat what they said and claim nothing can change with the order. If I begin to question their responses and try to determine why they have not tried to answer my exact questions, they have reacted in a hostile, curt and rude manner (albeit by customer service standards).

When I spoke with customer service, one of the questions I asked was how I could pay to change my shipping option so that when it was eventually shipped, it would be next day business delivery instead of the 3-5 business day delivery it is currently listed for. Despite having been previously told that this could be done, I was told the only way I could change the shipping method was to cancel the original order and re-submit a new order. I mistakenly guessed that the person I spoke with at the time didn’t really understand what I meant but I have asked this question each time I have called and been given the same response so it must be true. This stunned me for two reasons. In this day and age, I find it hard to believe that even though my order is yet to be assembled; Dell does not have a system in place that allows me to adjust my shipping method weeks before the unit is even ready to ship (I didn't even ask Dell to pay for the adjustment as I was quite happy to pay for it myself). However, I was more disturbed by the fact that the person I spoke to even offered this solution as my only option and asked if I wanted to go ahead and cancel the original order! Given that I had explained that the reason for adjusting the shipping method was to hasten the delivery because of my pending trip, what level of idiocy does it require to think that I would possibly consider cancelling my order that I had already waited over two weeks for with the intention of submitting a new order less than two weeks prior to my departure date.

This prompted me to find out if Dell had accurate shipping dates or if they were having any problems I was unaware of so I Googled for further information and found this site and thread ( http://forum.notebookreview.com/showthread.php?t=194279). Having read through the majority of this thread I can only say I wish I had known about this issue at the time of my order or that somebody had said something to me on any of the numerous occasions I called Dell and spoke with a variety of different people about this problem. At the time I had options to cancel my order and order elsewhere and still receive a unit in time for my trip. Unfortunately, this is no longer an option for me.

Since failing to get any help from the customer service team, I have since tried to contact the original sales representative (who submitted my order) on three separate occasions. As per their voicemail message, I have left detailed information regarding my problem and that I wished to discuss it with them as a matter of urgency. I have received no contact to date. I can only assume that they are ignoring me, they don't check their voicemail or they are away for some other reason and that they or Dell didn't adjust their voicemail message accordingly. Regardless of the reason, I don't feel that any of these are acceptable especially considering this person works in the sales department and that said department represents Dell’s business to potential customers.

I have also contacted the Order Modification Line on 1-800-247-2076 which I found in fir3ball's response on page 180 of this thread. Whilst the person I spoke to was extremely courteous and sincere (for which I was extremely grateful), they were still unable to offer any help or further information regarding my order and whether it would be shipped in time.

So I am now two days away from my estimated shipping date with barely a modicum of confidence that my laptop will be shipped on time. Far more disappointingly, my perception of Dell as a company and the service it has historically so excellently provided has been irreparably damaged. I can no longer in good faith recommend Dell based upon this experience. My troubles have not revolved around one individual which could potentially be an easy fix for Dell. Unfortunately, my troubles have been with all but one of the people I have spoken with at Dell which more disturbingly represents a trend rather than an exception.

Being English and married to an American woman we often laugh at our little cultural differences. Had this been my wife’s experience, she would have complained her way up the Dell corporate ladder until she found somebody who resolved her issues satisfactorily. One of our quaint little differences is that I often express my displeasure without confrontation. I am a programmer at Ford Motor Company and we use a lot of Dell hardware in our business. We also have a Dell Employee Purchase Plan for Ford Employees through which I am sure that Dell receives a lot of business. For many years, the excellent customer service I have received has prompted me to recommend the use of Dell to others. This unacceptable experience compels me to share my thoughts with those same people.

Therefore, I have forwarded a copy of this message to my sales representative, her sales team leader with whom I initially discussed my purchase, the customer service team contact email address and the office of Michael Dell as I would wish to be informed of good and bad experiences alike were it my company.

I have also passed this on to my colleagues in Ford IT, the department that deals with the Employee Purchase Plan (Dell is not the only computer manufacturer Ford has a such a deal with) and for general distribution around the office so that people are better informed as to the experiences of others when considering their options for buying computer hardware.

Ironically, I didn’t expect anything from Dell except my laptop and acceptable levels of customer service. I don’t want any credits, any discounts, any apologetic statements or any pandering because of my experience. This message is purely to advise others who I may have previously recommended Dell to that not all of my experiences have been exemplary as they once were.

You can’t take away a bad experience once it has occurred and regardless of how good their products are, there is nothing Dell can do to make me think that they can fix their customer service in a timely manner.

 

Indeed, ive purchased from dell numerous times and this is the worst experience i've had.

itmitche71, why dont you cancel your order and purchase a laptop from a retailer instead?

 

I am amazed as itmitche71 was to their ability to adjust shipping time, I didn't get the shipping upgrade the order mod. people gave me apparently because they don't ever update the invoice. it's a pretty archaic system. all the reps I dealt with aren't very helpful and usual seem on edge; order mod. people were nicer and showed concern and an interest in helping.

I too have experience with dell through businesses and am always treated well, but this has changed my view, obviously the quality of care for a business is much better than the individual. that said DHL was much more helpful and gave explicit detail of my order, although their system flawed too, and unable to track my package, they at least looked into it, took time to discuss it with me (it helps they were Americans not reading a script). I am disappointed in DHL blaming dell for not shipping when they didn't track it, but they treated me well in the matter and even the delivery guy was courteous which just overall leaves a good impression.

just wanted to add my two cents to itmitche71's post.

 

I'm holding out hope it will still arrive before next Friday. I have an archaic system I am replacing that I will have to use if the new one doesn't arrive in time but it's not the late delivery that has me disappointed, it's the terrible customer service interaction I've had. I hope you get your orders as expected.

 

16 Days later and surprise, surprise, I am still in the build stage...

 

I ordered a M1530 on April 21st and after waiting 25 days, I decided to cancel my order. Now looking back, I think maybe I should've waited another couple of weeks. I probably would have received it by the beginning of June. I'm interested in ordering again, but now the wait could be as long as 6 weeks (delivery date of 08/07).

The only issue I have now is with this epic delay of M1530 orders, if I order, there's a good chance that I'll get angry waiting and cancel my order or cancel my order when Dell's Centrino 2 successor to the M1530 gets leaked or officially announced next month. I don't believe Dell will continue to sell the outdated M1530 after the competition switches over to Centrino 2, New 25W/1066FSB Penryns like the P9500 & Nvidia's 9 series video cards in July.

 

heres the rub...

yes its all gloom and doom in here, BUT once it starts moving you get real happy....

im boxing....

 

Dell customer service is crazy, I was just in it to see my build stage and they wouldn't let me.

 

I think Dell should have stopped taking orders for some configurations of the 1530 if they couldn't deliver it in 3 weeks or less. They know letting people wait for 4-5 weeks when they thought they would only wait 14-17 days would make many angry.

Anyway, they're probably getting ready to begin production of the M1530's successor and some people ordering the 1530 now may upgrade to it if their wait takes long enough. The M1330 is definitely close to being replaced, so the 1530 may also get replaced as the competition makes the Centrino 2 switch. Unless some people believe that the Studio 1535 will replace the M1530 which I hope isn't the case. I know someone from Dell said that the XPS line would not be phased out, at least this year.

 

Man, this sure is a bummer to hear about the 9-Cell battery issue. I ordered my XPS 1530 on Friday, June 20th just before noon, and I swear I don't recall seeing a delay for the 9-Cell battery option I selected. Does anyone know if I managed to beat the delay? As of today on the Dell website my computer says "In Production". Any insight is greatly appreciated. Thanks!

 

I'm already considering canceling, since my 1530 won't be here until the Centrino 2s are out and maybe the Studios.

 

You're not the only one, but then again, if there is a shortage of batteries then too we'll just be waiting even longer... hmm.

 

I have been watching this thread for a little over a week now and have hoped each day that my status would change on my order, but my esd is tomorrow and I'm still in build yet dell says my oder has no delays and will ship on time with no problems?

 

I expect the battery shortage to end next month which might coincide with the intro of the M1530's successor as well as the Studio 15.

Anyone interested in the Studio line, there's more info (link below). The Studio 17 (17") gets LED displays as an option !

http://www.engadget.com/2008/06/25/dell-gets-official-with-colorful-studio-15-and-studio-17-lapto/

 

Theoretically, your battery should have been with your computer in the kitting stage. So, if your computer went into the building stage before the battery delay, you shouldn't be affected by it.

 

Well I just got another delay message that I had to consent to, bringing my estimated ship date to 7/3.

I have been in boxing stage for three days. Does anyone know why it takes Dell over three days to box and ship a computer that was ordered 32 days ago?

I swear, when I get this thing.... erm, if I ever get this thing... it better be perfect otherwise I'm finished with Dell forever. What a massive charlie foxtrot.

 

9 cell delay cant be too bad,

order 6/18, ESD 7/2 .... in boxing as of 6/26 wewwt!

I started dancing around my cubicle when I got the news, it drew stares but w/e



T8300
8600MGT
4G ram
1440x900 trulife lcd
9Cell

 

Mine is doing the same thing...although I've almost expect them to take 3 days to box a laptop when it takes what? 3 minutes? I'm guessing the laptop is put somewhere in the factory in the pile of "Awaiting to be box"...

 

boxing means shipping to america to box. it takes days

 

I'd imagine they're relatively backed up now after all of the shortages. It's not completely unreasonable to see boxing take a couple of days. Though, the delay in the first place was, in fact, unreasonable.

 

Then why were some people boxed and shipped in one day?

 

Now that the studio line is out, I am debating whether I want to cancel my current order and get one of them.

 

I woke up this morning and remembered I'd made a post here two days ago about how I'd ordered on 5/25 and still was delayed. Turned on my computer, cringing at seeing the 'Order ________ has been delayed' for the fourth time.

Much to my surprise, it had shipped the day before. =]

This was my first purchase from Dell. The only reason I went for it was because my brother, who has a computer background and is very current with computer technology and software and such, highly recommended an XPS. And on Memorial Day weekend, along with the student discount, I couldn't beat the price.

While I'm very happy to finally be getting my computer, and it may be the best computer I've ever used, I have to say whenever I do look for my next laptop, I may end up buying it from a store. This wait sucked.

 

Finally got mine yesterday 28 days after ordering.

No raised keyboard. Check
Alps touch pad. damnit...
Optiarc DVD. Double Damnit
Screen - Can't tell which one it is but there is a small amount of bleeding at the bottom which leads me to believe its the samsung.
Bluetooth and wireless have been flawless so far and have not dropped once.

Overall I'm happy with the end product. If I had any faith that I could get the better screen and dvd drive without them taking 2 more months I would do so, but I think I'm going to leave good enough alone at this point.

 

I got it! Its absolutely beautiful, with no defects whatsoever. Arrived 6/25. More Later!!

 

If I got the LED screen, do I have to worry whether or not it's a Samsung or LG?

 

Because god hates you.

the wiki in this very forum states it can take 1 day to weeks... anything inbetween has been reported.

 

Mine was supposed to ship out today but as expected still in build stage but no delay notice yet so I am still waiting for a date that it will be delayed to

 

Mojojoe, have you received yours yet? We had identical laptops and order dates and I received mine a few days back. (I had next day shipping with the original order, however.)

I'm very satisfied with the laptop, which is in a word, stellar.

 

no but im boxing

 

I just got delayed for a second time, but at least I am in the boxing stage as of yesterday. This time I had to go through the process of confirming my new ship date so they didn't cancel the order. About an hour after I called and confirmed, I received a call from dell asking me to confirm or cancel my order, so I guess I confirmed twice.

 

So, I go online today to check my status and it still says "In Production". I call up the Dell order status hotline and it says my computer is in "Pre-Production". What the??

 

I just got delayed for the first time but got upgraded to next day ship so I am not complaining at all

 

Does anybody knows where to email at Dell headquarters for Customer related comments?.

thanks
tonybatista

 

Day 20
-------

Dell personally wouldn't let me check the order status of my laptop, so I had to pretend to be the buyer of this computer... It's been 20 days, I haven't heard a thing, and I'm starting to think about buying a mac instead :S!

-------
4:07:57 PM *** thank you for holding, the system should leave in 2-3 days
4:08:09 PM *** it will then take a few days for delivery

So I assume it's in Malaysia right now, and almost done.

 

My order was originally supposed to be shipped out today, but when I checked on the website, it said it was still in production. I called Dell and apparently the ship date has been changed to July 2nd. I wasn't surprised given the amount of delays lately. The guy told me that the delay for my laptop is because of the 8600 video card.

 

wgregory88 same thing for mine except they have a video card for mine its just the battery and they upgraded my shipping for me to next day

 

for those that got the next day shipping upgrade. Did you hvae to ask for it or was it something Dell did automatically?