*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

I figured out the root cause and resolved the issue.

Smart manager was an older version and it was somehow causing the Bluetooth to turn off/disappear from Device Manager.
Updated Smart Manager to the latest version which resolved the issue.

 

I am having the same issue with my last two bios updates and I have upgraded ram from HIDevolution It's freaky as hell because it seems like it will never work again but eventually it does start up again after multiple restarts using a similar rythm as @jrmtz85 On my last update though, I unplugged the power adapter and it booted up, not sure if it was coincidence though because I had already resarted about 5 times already.

Anyway, good luck to anyone else with this problem.

 

Maybe try F9 recovery, and avoid draining the battery out

 

Try F9 recovery or re-install Smart Manager

 

Find the closest Gigabyte authorized repair center (probably would be India or Hong Kong) that work with Gigabyte warranty. The Warranty card that was included with your laptop should have a list of those centers with their contact info. (or search online or contact the Gigabyte representative who replies on this forum) . Get in touch with them and ask how to get your laptop fixed under warranty. They should fix your issue for free, but you will need to ship it to them. Shipping to India is probably a risky affair so if Hong Kong or Singapore are an option I'd choose that. I don't know if Gigabyte covers shipping to their warranty service. When my Aero 15x fell apart I had to pay for my own shipping to send to the closest repair center.

Another way is to call Gigabyte US service and ask them to explain how this works, but in my experience they have no idea how their company operates and would try to get you to send your laptop to the US, which is incorrect.

I used a service center in Poland and those guys were pretty great both in communication (in English) and fixed my laptop and shipped it back in a good packaging.

 

That depends on the warranty laws in your country. However, I haven't heard of anyone on here getting their warranty denied for opening the case. Especially since these devices are marketed as upgradeable.

 

2 suggestions:

1) disable your Nvidia card in the device manager and see what you get
2) run an Ubuntu live CD and see what battery life you get

Just disabling the card in device manager will probably "fix" it. Meaning as previously stated, your dGPU keeps turning on when it shouldn't be. You say it's getting worse, but chances are it had a drastic drop when the problem initially showed up, and the battery life has gotten worse since because you have more programs installed/running.

 

Thank you

 

Does anyone else experience brief but severe perform loss when the task manager is open? even the mouse cursor starts staggering . .

 

Mh, I have task manager open - always. Recently, my system sometimes freezes for some 10-15 seconds and then I find a message in Event Viewer:
Log Name: System
Source: iaStorA
Event ID: 129
Level: Warning
Description: Reset to device, \Device\RaidPort0, was issued.
Anything unusual in your event log? To access Event Viewer, just press Windows key and then start typing "Event Viewer". Event Viewer should be listed as "best match". Click on it to start the application. Navigate in the left bar to Windows Logs and open "System".

 

No, it didn't.

After I installed the driver, the system was stable for several days and woke up from hibernation flawlessly with the 2nd display connected through the mini display port. Then suddenly (while just browsing and sending emails) the system froze and got unstable. I had to reboot and since then the issue returned: when waking up from hibernation, the second monitor is detected but is not operated. I just can not activate it after hibernation.

Any advice?

Windows Settings looks like this:

Display 1 is the internal display, display 2 is my external Dell U2515H which can not be operated.

 

Hi,

I'm currently experiencing an issue with my aero15, whenever I connect the laptop to my external monitor, it just flashes black or sometimes says "no signal". I've checked the hdmi cables and external monitor with another laptop and they work fine. I've performed ddu and reinstall nividia and intel drivers but still hasn't resolved the problem. I've temporarily fixed the problem but switching from 60hz to 30hz on the external monitor. Does anyone have any suggestions? I've been trying to solve this problem for a week now!

TIA

 

Last night the vertical line disappeared and the screen is back to normal. I don't know why the lines appeared at first place & now it got fixed without doing anything. This is really weird. Btw I did not turned on my laptop for two days before last night. I hope the screen stays like this.

Anyways thanks for your suggestion. It would have been a really pain to send it back to a service center which are out of my country.

Just on a side note I want to mention one thing; Gigabyte fusion software for customizing keyboard is really crappy. It froze several times while adjusting the keyboard RGB. I think gigabyte should optimize their fusion software & also add more color pattern to it.

 

Your monitor Dell P2417H also has a display port connector. Have you tried connecting your external display via DP instead of HDMI?

 

What does the different charging policy does? Anybody know the difference?

 

I have no bluescreens at all on any other PC (not on business PC nor on PC of family members).

Yet on the AERO 15 it happened again:




Event log states: " The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041792, 0xffffe23efaedfd30, 0x0000001000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4cf4b0fa-5268-4c61-8f02-c1f9f5a05c8c."

Would analyzing the memory dump help to identify the culprit and if so, how do I analyze the memory.dmp?

 

Yes. I had to disable "update_start" from the "Start up". Restarted and everything is okay since then.

 

How often do you get this error? Have you done a memtest to make sure your ram is ok? Do you have a single stick of 16gb or did you add a second one? Is your bios up to date and is smart manager up to date as well?

 

Alright, now riddle me this:

I have since received two sticks of G.Skill 16GB DDR4-2666 CL 18-18-18-43 1.20v SO-DIMM RAM. They are marked F4-2666C18D-32GRS. In CPU-Z, it displays the Part Number as "F4-2666C18-16GRS" which is identical to the number CPU-Z would display for the model G.Skill RAM in GIGABYTE's tested/approved table of compatible RAM.

Both sticks work individually in either SO-DIMM slot in single channel, and run at their advertised speed.

The stick of V-Color that shipped with the machine (with an identical model number to GIGABYTE's tested/approved table of compatible RAM) works individually in either SO-DIMM slot in single channel, and runs at its advertised speed.

Keep in mind that all of the timings on every stick use the JEDEC standard. No timings on any stick use XMP standard, so the factor of confusion as to whether the XMP speed "automatically activates" is eliminated.

No matter what configuration, one stick of V-Color and one stick of G.Skill (does not matter which stick is in which slot) runs in dual channel at a downclocked speed of 2400MHz (instead of 2666MHz as advertised).

When both IDENTICAL G.Skill sticks are placed in the SO-DIMM slots (does not matter which is in which slot), THE MACHINE WILL NOT BOOT. AT ALL. NOT EVEN BIOS. The screen and keyboard do not light up, and the fans start whirring in an attempt to turn on. When an attempt is made to shut down the machine with the power button, whether the power button is let go or continually held down, the machine immediately attempts to turn back on, and the fans start whirring again.

This happened to me as well when I originally had a configuration of one stick of V-Color and one stick of Corsair Vengeance 2666 as quoted. I can understand two different spec sticks not working together, but when two IDENTICAL sticks of RAM that the company has vouched will work don't work as intended, it makes me call into question the quality of their product. I could give the benefit of doubt and say the RAM is faulty, but at this point, I'm inclined to believe the motherboard is to blame. And for a company who is primarily known for producing motherboards, it does not leave me inclined to purchase their products again in the future.

Here are images of my testings in CPU-Z:
https://imgur.com/gallery/hnd4O8J

(Was trying to run Windows Memory Diagnostic, but was taking hours and read that it does not stress the RAM well enough to provide valid data. Someone commented to test with memstat, but it seems to be Linux only.)

I will send this RAM back and order two sticks of the Kingston RAM model on the table and see if it works. Crossing my fingers, I'll take it all back if it works.

 

Hey Aero 15 owners,

Can anybody tell me if G-Sync works on an external monitor when outputting via display port?

Thanks.

 

May I know the version of your NV driver? Maybe try clean-install the NV driver

 

maybe try clean-install the NV driver first

 

sorry about the inconvenience occurred - we're now planning the new fusion software and will keep you all posted once it's ready

 

Can anybody answer this question? Thanks!

 

I've had our procurement & RD check this. Will get back to you soon

 

Should be okay cuz it was coming from dGPU

 

Hi, I just tried using the compatible RAM from Kingston P/N KVR26S19D8/16 and the computer won't boot in dual channel.. Do any of you guys have any suggestions on what I should do in this situation? Any way for me to add dual channel with this RAM stick or do I have to buy a new 32GB kit for me to have dual channel? Thanks for taking a look..

 

Try to hold down the power button for like 15 to 30 seconds. Smash F2 when booting up.

There is a post about a possible solution. Trying to find it now but dont remember which thread.

 

Hi, thank you very much for your response. Unfortunately I tried that after going through this thread a few times last night and it still wouldn't boot up. I think I'm going to try a stick of Ripjaws and see if it works...

 

I have the original memory installed. According to Smart Update, my bios and Smart Manager are up to date (although the latter looks all Chinese to me).
I think that I only get these blue screens with certain nvidia drivers. It all started with nv driver 382.66 after Windows updated to 1803.This one happened with 411.63 downloaded from nvidias driver page.

I was running the latest nv driver (398.82, see my posting here) and the latest intel driver (24.20.100.6229., see my posting there). This combination was working properly until suddenly the system choked and got unstable. It showed the issue I had reported several times before (second display not operating after hibernation). Then I tried the nv reference driver 411.63 which gave me this blue screen. I deinstalled this nv driver using DDU and installed Gigabytes nv driver 398.82 again.

 

Hi, how did you install the ram? did you unplug the battery to completely drain any power from the mobo?

Many thanks.

 

Hi, I'm having issue with Kingston KVR26S19d8 - 16 ram, the laptop just went straight into blank screen after booting.

 

Hi my Aero 15x monitor is stuck @ 64hz with no other refresh options available. Has anyone else run into this problem?

 

I'm getting the exact same issue with the same ram sticks, identical to the issue mentioned above.

Can we get a response on this asap? I've got a second stick of ram sitting in the packet that I cannot use currently.

 

I just opened it and installed the new hardware, didn't do anything special.

 

What version aero do you have? v7/8 x?

 

[EDIT] fixed through hardware manager

What's the full name for the latest audio driver for Gigabyte 15x? My Smart Update Manager doesn't work, so I'll have to find it manually. I have disabled my sound driver while using sound recording software and now it wouldn't re enable. In fact it acts as if I don't even have the driver installed. Never had this issue on my Clevo laptop - the driver would show up and allow me to reenable it.

 

I have a 15x v8.
Currently the drivers are showing:
High Definition Audio Driver: 6.0.1.8470
Dolby Atmos: 2.1001.237.0

 

Thanks! I actually managed to fix it through Hardware manager.

 

v8 the 2018 gen.

 

Well now I have to wonder whether it's even worth it to order the Kingston. The V-Color stick that came with the machine basically does not exist, can't find it anywhere for sale other than a french reseller on ebay and a chinese site charging 5188 yuan ($754) a pop.

 

tbh, I think is best if you order the RAM when you ordered the computer with a reseller. Few people use RAM listed in the compatible list ( https://imgur.com/dVvd2vY) yet they are having problems. This should be able to be fix with a BIOS update but still waiting. Unless you can return the RAM without any fees, I would suggest to wait.

 

try to install only one RAM and boot first, if it could be powered on successfully, then install another one and try again

 

let me check with our SW RD

 

install the original one back first, and try install the new one again

 

Actually, I'm probably the "french reseller on eBay". Indeed, I sold a few days ago on eBay the V-Color stick that came with the laptop. Replaced it with some G.skill 2666 MHz (ref F4-2666C18S-16GRS - basically, the same that was installed on the test machines sent to the Aero 15X v8 reviewers). It now works like a charm, so I'd recommend to go with this option if you could.

 

Anyone know how to find change log for the last BIOS version FB07 for Aero 15x ? I mean it's have optimization and issues fix or it's have only add new memory compatible. Thx

 

It does not help the ram issue at my case. I updated to FB07 straight way but still having issue with my RAM.

 

I did all kinds of combination, single channel with the new ram, different ram slot with the new ram. None of them is working unless I boot with the original ram. confused me a lot.

 

This just happened to me today. It was working one minute; after leaving and returning, it was dead. Nothing gets power anymore. Right side is fine.