Warning: Some i7-6820HKs and i7-6700HQ have Uneven Core Temps due to Uneven Heatsink

Thanks mate. Yea I know right? In one way it's ridiculous, but on the other hand it's rewarding although that only applies to the small group of people who are willing...

It's great that they are listening and making changes, but man...such efforts can go wasted by the monkeys at the factory, because we're now finding some units that have double pads left on all crooked on the gpu side, causing the heat sink to not sit flush on the gpu side. Heck, a lot of them are missing the pads over the right vrm's all together...what a riot right?

So Dell needs to get these cheap labor animals in check, because it's wasting away Dell's good efforts. Someone is not doing their job with monitoring quality control at the factory. In all seriousness.... we have so much proof and evidence of this.

 

Yeah, Alienware isn't same as before. I don't recognize this brand anymore. Everything is changed after I bought my 2013 model AW17.

 

But at this point you're better off buying MSi from one of many great resellers here on NBR. I think the GT series have some of the best out of box performance for a laptop, they don't perform that well out of the box compared to a fully modified AW but doesn't have the requirement of you spending 4-5 hours repasting+repadding+BASICALLY DOING THE QC PROCESS for the Alienware machine.

 

I had the opportunity to work for Dell back in the late 90's when their computers were still made in the United States.

As an advanced laptop support tech, during the Christmas season, we were offered unlimited overtime to go over to the factory and help assemble, QA test, do whatever was needed to get products out to the customer.

That was before Dell outsourced their tech support and manufacturing elsewhere...

Maybe when Dell gets whacked with a 35% import tariff on their computers being made outside of the United States, the manufacturing jobs will return...

Dell certainly is not the company that I remember...

 

I wouldn't touch that BGA toy with a 10-foot pole..!! I don't touch any BGA machine!! I will never understand the direction Dellienware did. First BGA then lower QC on their products. I understand very well a lot of hardcore enthusiasts skipped the brand.

One thing is outsource the manufacturing job due lower costs. But same time lower the quality control on their products is the final nail in the coffin.

 

It probably isn't so bad as it seem, I'll be getting one next year with Kaby Lake 7820HK perhaps.

 

Sockets make little to no sense for the overwhelming majority of consumers out there, while thinner machines do. Low QC is just bad overall though.

 

Yes I know. Smart phones and tablets have become very popular last years. But I can't understand consumers are happy with phone processor performance in laptops. Maybe because they use them in their phones-tablets and are happy with the performance? I still believe some people like me and others like @ajc9988 want LGA performance in portable computers.

As you can see some people wil probably buy the new tech as well, because performance isn't their goal
http://hothardware.com/news/pc-oems-testing-windows-10-notebooks-qualcomm-snapdragon

 

To build on this, let's explain it in a broader sense. First is economics. The second is the "Apple" effect. To begin, over the past 30-40 years, wages, inflation adjusted, have remained flat while costs of goods have increased more than inflation, especially found in commodities. This has struck the computer industry in a couple ways. One way is that after reaching a certain point in processing power, the average user has not needed to upgrade as much. In addition, with increasing costs, the highest end products do not make sense for consumers to spend the extra money. Market analysts have misunderstood this trend to mean purchases want these computed products when people are waiting longer between purchases and are not purchasing the most peaceful products. In addition, a phone is a necessity, so people have spent more on phone upgrades than saving for computer upgrades. They interpret this to be because this is what people want, power in their pocket, which isn't wrong, but doesn't understand we still won't a mobile option. In fact, with the minimization trend of millennials, one powerful enough device it's sought to replace the big desktop, but as explained before, while considering the price premium for mobile high end products, more are forced into buying a lower quality laptop, whether sacrificing screen size or processing power, making cheap mobile bga bs the top sellers. They say marketing is working, and to a degree they aren't wrong about their misinformation and disinformation campaigns. But ignoring the financial considerations of families is at your peril. This, with cheaper arm chaps and lowering the price of tablets have put Therese low end bga laptops to square off against cheap tablets for a mobile option with less bulk and enough processing for basic tasks. Because purchasers can get what they want with a tablet, they now have squared laptops toward thin and light, including consideration of weaker ARM chips to compete better. It creates the race to the bottom due to the destruction of the middle class.

Part two is the Apple effect: trendy marketing attempting to create products as status symbols. As such, they created hardware computed products, charged a premium, and called it status to own one. Hipsters bought it hook, line, and sinker! To build on the status symbol, other manufacturers tried to capture that market by mimicking those devices, reaching for thinner and lighter, yet trying to charge as much as powerhouse laptops that dwarf their abilities. The marketing was somewhat successful. That is on the stupidity of purchasers to wasn't longer battery power at the cost of processing power, driving the idea that this is the best criteria by which to weigh these computers. They want tablet and cellphone battery life in a device meant to do much more, creating a destructive circle of product development. In fact, that has caused some to return to desktops and just learn you get a mobile product to take care of light computing needs, then a desktop for real work. This means the previous trend of wanting a single device to do it all has changed to purchasing cheaper devices that are more specialized for the same price. So they buy a desktop and a cheap, thin and light throw away, and maybe a tablet our phone for the same price as the powerhouse mobile solution that can do it all, because each of those devices is replaced at different times, spreading out costs to a household, making it easier to manage.

Meanwhile, on true development of more powerful processing, we all suffer due to them trying to figure out why we do what we do, then get ahead of those purchases!

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good to know i'm not the only one. found 1 pad missing on my initial repaste.

 

I'm missing 6 pad and 1 pad is misplaced.

It's on my personal 1080 unit.

 

They should put a 50% tariff, that for sure will cause these jobs to be brought back... Along with an increase in quality

I do remember using a ThinkPad in the late 1990s, compared to my ThinkPad today, it was much more sturdy and of a higher quality.. This was when IBM made them..

Sent from my LG-H850 using Tapatalk

 

Eh someone has to do it right? LOL

That's the sad thing...the majority of the crowd doesn't know the difference between a 6700HQ and a 6700K. There are likely some that opt for the 6700HQ, thinking that it is a better CPU due to it having an extra letter and lower power consumption. Crazy I know...

There's nothing like the luxury of LGA and the only string the current gaming laptops are hanging by is the availability of an unlocked 6820HK (currently). Once that option is gone, bye bye gaming laptops down the toilet it goes.

It's unfortunate. Despite the bubble gum trend, we just have to be thankful for the smaller companies offering DTR's.

Ooooh no my friend...you're definitely not the only one. These monkeys....SMH....just unbelievable.

I agree...it's bad enough to ship it overseas for several reasons, but to drop the ball on quality control is just over the top. Just the other day I had found an old toshiba laptop in storage and had thought the same thing; how the build quality overall was better than most of the cheaply made products today.

 

Update:

Repasted my personal unit. Finally.

In addition to my repaste etc...After 7.5 Hours (total) of messing around with the heat sink assembly with a ton of testing, balancing, trial and error to get it just right, here are the results.



More tests to come...OCCT etc...

 

Yeah, It was a smart move from Intel and naming - associate their low binned entry BGA TRASH "6700" Hq with LGA 6700K. And people can't see the difference and jump on the train and hope for similar performance Yees. Intel and all OEM's know to make money
People need to wake up from their sweet day dreams and start vote with their wallets. Say NO to Trash!! Only this way we can see a change to the better

 

And what's even worse...insult to injury....Some company puts a 6700HighQuality chip in a $4000 laptop. ROFL!

 

Looks like i'm with you guys. Acer G9 (593). i7 6700: https://pp.vk.me/c604621/v604621184/1c44f/JFcvi0J4qWs.jpg

Not sure if i need to do anything, since this happens only in games and doesn't affect FPS, since games are more GPU dependent apps, not cpu. And with this throttling i'm getting jumps in background like 3100mhz to 2900.

 

Only 31C degrees temp difference between hottest vs. coldest core. Nearly in the top of bad results. And temp will increase due dust will building up inside your laptop after prolonged use. And what max temp will you get if ambient temperature climbs a few notches? +100C degrees is within Intel's spec on 1 or two cores. Oh" well.

 

what the fak even... how?

at the moment you can use throttlestop to disable turbo and use the acer hotkeys to use max fans, this will (hopefully) keep your laptop from melting itself

 

Ye, maybe you are right... Will ask them for replacement.

Strangely some reviewers had same thing and didn't bother: http://gearopen.com/computers/acer-predator-15-g9-593-with-gtx-1070-review-the-second-attack-40868/

 

That said... Within Intel's specifications and they get their piece of the pie. Yet another reason to go to work. Paid by OEM's to spread out useless reviews of their crippled trash!!

 

Any easy way to undervolt my 6700hq?

 

intel xtu

 

Wow, such utility from intel... Interesting.

https://pp.vk.me/c604621/v604621184/1c553/NFDHAFqptPo.jpg
As i understand, i should lower Core Voltage Offset, right?

I did -0.200v and my temps were cool. But when i stopped bench my pc crashed. Need to try -0.100v

I'm on the right way?

 

https://pp.vk.me/c604621/v604621184/1c563/mRApHe5755w.jpg

-0.130v

80C max. I solved the issue?

UPD, -0.130v was not enough with gpu enabled, so i did -0.160v. Now its cool.

 

Looks like CPU is under this triangle metal plate, wonder if i can fix smth with adjusting the screws...

 

TRIPOD is a terrible cpu heatsink design... Rather take off the heatsink and re-paste with a good thermal paste. You can't do much to reduce max temp and the uneven temperature difference with only adjusting the screws.

 

Is there a lot of people who just bought their laptop and work on fix instead of sending laptop back to manufacturer?

 

Sure looks like that. Or; they just don't know any better.

 

And less returns back to Dell, means only they can go on and go on with pushing out flawed products. 100% returns mean a change to the better. You can't fix your flawed organization if you don't get powerful feedback from screwed and angry buyers. And You need to feel it in your pocket. No companies can survive if none buy their products or return flawed products for refund!!

 

Why? Safer from what?

From what i saw, prime burns my cpu much faster then occt or linx.

 

AW17R4 - GTX 1080 - AFTER FIX
-Personal Unit-

Grizzly Conductonaut
Heat Sink Mod(s) + Fix
Fujipoly 17.0w m/k

OCCT on stock 36x for 2 Hours:

 

Guys, did you ever think why such issue happens on absolutely different laptops? Maybe intel did smth wrong?

 

I kind of doubt that given the results of the mod from this thread and Dell's response with the fix. It seems poor design or assembly issues are causing the problems.

 

Well and same for my acer? And my friend with HP Omen with 1070. Same thing with him and his 2 cores...

 

screenshot?

 

Screenshot of what? HP Omen 17? My friend didn't do this, but picture was same as my Acer: https://pp.vk.me/c604621/v604621184/1c44f/JFcvi0J4qWs.jpg

0 and 2 core had over 90C. He even faced tjunction in COD Ghosts, cpu overheated and computer shut down itself.

I still don't understand why same problem exists in laptops from absolutely different manufacturers? Clevo, Dell, Acer, HP. Maybe they all had uneven heatsink in all their laptops, but this time intel did some changes it its cpu structure and that exposed the problem?

 

No this isn't Intel's fault. More like the OEM's go cheapo and lower QC + overall lower quality on their products. Max profits and less quality for the customers. Same as go BGA!! More profits and the customers suffer from their mess!!

 

Okay, was there any owners of laptops with i7-6820HKs and i7-6700HQ who don't have any problems?

 

People without issues generally don't post on forums about the lack of problems


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While I do agree in general with that, I think in this case there are so many people monitoring the situation, posting that they are ordering, receive it, test it, have the same problem, that we are seeing a high percentage of order to problem verification.

Not just failures are coming to post, but many order then test with all showing failure - most to a returnable level - which is a good indicator that every laptop has the problem.

Then Dell pushes the paste / pad fix, and we had several in a row posting great results. Since then we haven't had many more post failure - except those that ordered longer ago and are still receiving pre-fix builds.

It's been pretty clear Dell's engineering error was/is in every model / unit until it was found and fixed in production, and tested in QC before being shipped.

I hope Dell can keep up the QC level to a high level - reject core temperature differential over 5c and paste failures that have high overall temps for CPU / GPU - don't forget about QC'ing the GPU temps Dell!

 

The ones that say that they don't are being deceived by the crippled bios which power limits them to ~45w, maybe ~50w max. However, even then some are reporting temp issues...I along with others have worked on enough of these to be for certain that the first batch of units from AW/Dell had major QC issues. We showed it, called it out, provided proof, then Dell confirmed it after we had already provided the information. Pretty ironic eh @hmscott.

 

Well, my friends, i've returned my Acer Predator G9 (593) to Acer Will see what they can do...

 

Checked Asus laptop review, and found similar temperature differentiation. Maybe not as big as we have here, but still it's there.

http://www.notebookcheck.net/Asus-ROG-G752VS-Notebook-Review.171608.0.html

 

The first reports for the core temperature differential with the 6820HK weren't from AW, they were from MSI and other brands.

With the 6820HK/6700HQ, the core temperature differential is possible to happen anywhere there is uneven mating of the heatplate.

AW gained notoriety by perfecting the problem to what appears to be a near 100% "success" rate for their initial production runs

 

Wrong thread.

 

Here are my 6700HQ temps after re-paste, and adding a 0.5mm copper shim on the cpu.
My system is a 15 r3
BIOS 1.0.6

 

I am currently wondering whether it's possible to replace the pads that are too large with drops of thermal compound. Instead of using low grade thermal pads (I am not finding any quality 0.1 pads), it seems that a drop of Kryonaut would be a decent alternative.
This would also solve any thickness issues because the compound would adjust accordingly...
Has anyone tried this or is there any reason why this might not be a viable alternative?

After repasting and replacing the thermal pad, is it still recommended to add a copper shim?
I could get my hands on a 0.1mm copper shim and would add this to the mix...
However, I would love to finally get a functioning laptop and have an on-site appointment with one of Dell's technicians next week, fingers crossed.

 

All I did was repaste my cpu and basically lift the cpu heat sink up by 0.5 mm. I used Gelid Extreme, but left the pads alone as I have yet to order some.