HP 30% Bing Cashback

Better than me. They contacted me back and said that I have to wait the standard 48 hours after purchase before they will investigate. So in the mean time I could have just canceled and reordered when it went back up to 30%.

 

I got the same thing. I think that's the automated response.

I'm going to cancel and reorder for sure if it hits 30% again. What time did the 30% start the past two times? How early in the morning? I'll set an alarm and check to see if they do it again tomorrow.

 

Sseems it was about 10:00 10:30AM ET to about 1:30PM ET both days.

 

K, I'll be up at 9. Here's hoping HP will be amazing and run this 30% offer 3 days in a row.

 

The one yesterday was active until around 6:30 EST.

 

Per the other Envy 14 discount thread, those of us who clicked the link when the 30% was up should be eligible.

See: Bing Shopping

"A store visit means the same web browsing session (not to exceed 24 hours) in which you click an eligible product or store link."

This sounds to me that even after they pull the 30% and swap back to 5%, if you started your session when the 30% was active and complete within 24 hours, they should simply give the 30%.

 

Yes, I can confirm that I made a purchase this way yesterday around 6 or 7pm PST, long after the cashback for HP direct went back down to 5%, because I had a tab still open on google chrome from when I had clicked through in the morning.

I definitely received a pending cashback award equal to 30% of my purchase.

 

Here's to wishful thinking! I hope they honor it!!!

 

Got this email just now:

 

Interesting. I got one asking for my order confirmation PDF. I sent that along with the screenshot I took of the 30% confirmation page just before I submitted my order. Fingers crossed!

 

I've gotten contacted by two different people from Bing. Each one saying they are assigned to my case.

1. Asked me for my documentation (which I provided)
2. Asked me to wait 48 hours after the order was placed to confirm I didn't receive the BCB (which I'm about to respond to and tell them I didn't get it)

 

So your cashback didn't show up at all? Maybe that's why you're getting different responses than the rest of us.

I received a pending cashback credit on my account, but only for the 5%, I'm trying to get them to adjust it to the 30%.

Fingers crossed all around.

 

Correct, I never got any cashback pending.

 

I'm in the same situation, let me know how things turn out! If I can get something to work out, I'll be sure to post as well.

 

Did anyone other than myself get the Bing 30% cashback email, but no confirmation within their Bing account?

 

My Bing cashback email was 5% when it should have been 30%. So far contact with their support has been cordial and sounds positive. Also, according to the policies in their FAQ, most of us should qualify for the 30% without any problems. We'll see if they start shutting everyone down, but so far it sounds positive.

From the last email I got from Bing cashback support: "We will expedite on a resolution. We apologize for any inconvenience that this might have caused and look forward in resolving this issue for you as quickly as possible."

 

I got a very similar email yesterday, and then the email below earlier today. I attached all of my screen shots and documents just after submitting my original service request 7/12 on the service request board, this may be why they never asked for it.

I never received the confirmation email and my Bing account still shows $0 across the board. Chatted online with a HP customer rep who said she wasn't able to submit anything to Bing and that I should call the HP sales team.

 

ProMed, you are making more headway than I am. They haven't researched mine at all, it seems I'm on a 24+ hour wait in between communications with them. Sucks it takes so long, I'd rather know now if they aren't going to honor it, so I can cancel my order, rather than be charged $1200+ and wait a month to ship the computer back and wait for a refund.

 

Hmmm...I didn't check earlier but after the initial email stating that they would transfer the issue to the Technical Dept, my Service Request Status is currently "closed". Is this something I should address?

Edit: Reading back on some of our posts, those of us who have similar issues seem to be getting different responses (ie. forwarding the issue to Technical Service Dept vs Research Dept). Do you guys think we're getting the runaround until they close up shop at the end of the month? That would NOT be kosher.

 

When I go back to the cashback support website the system tells me I don't have any open service requests. Yet I have a number.

Lost faith that this will get resolved. Here's to hoping for another 30% day...

Searched the internet for a Bing phone number, but best I could come up with is a MSN support line. Haven't tried that.

 

LOL, just got another email from a third service representative (Nia, Louise, now Doug).

Mine is being sent to the "Technical Support Team". An agent is supposed to be in touch "ASAP".

 

Customer service should still be running until July of 2011. So I think you guys are safe. I'm actually starting to regret canceling my order before chatting with Bing. Either way, still extremely hoping for another 30% chance D:.

 

Quote:
Originally Posted by Phongy
Everytime Bing responds to an email, it's a different person who hasn't read any of my previous responses...The most recent response told me that I was credited the 5% cashback and to wait the full 60 days for the refund. Didn't even bother to read the initial service request that noted the reason for my request including a screenshot of the 30% cashback. Hopefully I get somewhere with the next email :[

Same thing happened to me, they are lucky they dont give a phone number because I would be screaming at someone right now if they did. It is unacceptable for them to completely ignore the service request that clearly stated my problem was wrong cash back amount, amount expected 30%.

 

At least every response I have recieved has included mention of the incorrect cashback amount. I got an email this morning, 24 hours from the previous response, saying it was escalated to the Technical Support Team, who would contact me and be my primary point of contact. I'm still not overly hopeful, but at least they know what I'm complaining about.

 

One of my responses from Bing stated that the case automatically goes to closed while they wait for your reply & reopens when you do so. So I wouldn't worry about that aspect anyway...

 

I'm getting this now when attempting to view my open service request..........

 

Seeing the same message here. It's not just you.

 

I'm up to working with an "Escalation Specialist" now. Hm... Don't know if this is a good or bad sign.

I emailed back to explain that the issue is not with a "missing" cashback, but with an incorrect amount, 5% instead of 30%. This was my first email from them that seems to have forgotten the description of the original issue.

I asked the reason for the delay and reason for necessitating "additional research." I also explained that whether or not I cancel this order with HP depends upon if Bing will provide the advertised 30% cashback, thus it is important that I receive a resolution as soon as possible.

Fingers still crossed, but it sounds like these folks run on very slow turnaround times. Updates "every few days," huh? How about just tell me whether I'm getting my 30% or not so I know whether or not to follow through with the HP order.

 

Looks similar to the message I received yesterday: here

 

Yep. I have to say, they have a very strange process over there.

 

People keep referring to canceling their HP order from Monday or Tuesday if the bing doesn't come through. I thought it was too late to cancel once the order dropped to the factory (& your only recourse was to return once received)? Am I missing something?

 

Well, everyone who is getting discount for threatening to cancel over a configuration change. I don't see why HP would give discounts to prevent people from canceling if you aren't able to cancel after the order is in production.

 

Very good point...

 

I believe canceling and returning are being used interchangeably.

 

I just called to have them price match the slice as an option. They said the way the cancellation and price match works are the same. They can put it in the system, but nothing actually happens until production is complete.

So it sounds like a "cancellation" is in essence a return as it can only occur after production is complete. The only thing they couldn't answer is whether or not they can actually cancel before the laptop itself is shipped. It sounds like they're about as confused as we are.

I wish I knew for sure. If I knew they couldn't actually even cancel the order at all. I wouldn't worry about the fact that they might actually process a cancellation on me when I ask about price matching and make me lose my potential 30% BCB.

 

It all depends where in the production is your order. I've done it once so I know it can be done. They usually give you a warning that if they can't cancel the order then once you receive it then you can send it back, however, in my case, they were able to cancel the order before it was shipped.

 

Here is my response from an Escalation Specialist:

"Upon checking your account, we were able to determine that your cashback from HP with Order No. ---------- is already showing as pending in your cashback account. We were able to determine that your cashback will be pending with 57 days remaining. All purchases must go through a 60-day pending period. This period allows vendors time to deal with cancelled or returned orders. Once this period is over you can request for payout."

Which is the exact same response from the previous email before i said that the issue was incorrect cashback. Greeeaaaat "escalation" /sarcasm.

 

Niiice. How many days did it take to get to that point in the process?

 

First email was on the 13th, so two days. I really hope this works out because it's a little too late to cancel now . Would hate to receive laptops only to return them right away.

 

Welp, hopefully we all keep each other updated on this, would be nice to hear the outcomes. If a few people have no luck then it's time to prepare to watch for another CB offering and order a second one.

 

My Service Request is now visible from the dashboard.

 

This is awesome. If this falls through and they get a crapload of returns it will be a coons age before one sees a discounted envy. lol

 

I got the same exact email yesterday, from "Dennisse"

 

Mine is visible now as well. What is the description of yours?

Mine says:

 

Escalated: Website Related

What?

I just got this email this morning: "We apologize for the confusion and inconvenience you have experienced with receiving the wrong cashback percentage. Our team will further investigate your issue. An expert in resolving these types of concerns will now be your primary contact for this incident. The agent assigned to your issue will be in touch with you as soon as possible."

I thought my case was already escalated once before haha...now we're just going in circles

 

Just got my 4th email, this time from the escalation specialist.

Every few days eh? And really, what is the point in the first level rep? All they do is figure out what bucket the problem fits in and then sends it to someone else. Real rewarding job...that takes days to accomplish?

 

Yeah. Every few days. Same thing they said in my email. It sounds like they're a bunch of scripted emails and all they do is pass the case around.

It doesn't seem difficult to simply give me a YES or NO as to whether or not they can give us the 30%

Unfortunately, it looks like this crap is pretty common from them. See this forum thread from last year:

Bing Community

From this thread it sounds like there is a lot of crap to wade through before they get down to addressing your issue. Some people were complaining it was taking months to get a real resolution and sometimes it never came. I'm starting to feel like I might end up having to cancel this order. I'll give it a few more days first.

No wonder they're discontinuing the program. It sounds like it's a cluster.

 

I talked to a buddy of mine who has used bing frequently. He told me that they use to have an online chat service that resolved cases a lot quicker...wish it was still around. I assume JMX is you joshmcx on the bing community?

 

Yep, that's me.

 

Ok...seems like my 30% Bing went thru even tho I used the Logic50 coupon. I actually called HP up and asked them to cancel my order so I could reorder again w/o the coupon. The rep really didn't want me to cancel & I was put on hold for a few long waits while the rep talked to his supervisor. While I was on hold, I checked my Bing account & the 30% cashback magicly popped up w/ a pending...59 days (57 days as of today).

So, when the rep came back I just told him I no longer needed to cancel since the BCB was showing up. Since he didn't want me to cancel & I guess he got his supervisor to approve my order for BCB?

Perhaps I got lucky? Anyhow, nothing is sure until I actually receive my cashback 57 days from now.

Long story short...I paid:

$1289.99
- $50 LOGIC50 coupon
+ $80.60 Tax
- $372.00 Bing Cashback
- $37.20 Fatwallet Cashback
-----------------------------
= $911.39

Specs:

HP Envy 14
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM) i5-520M Dual Core processor (2.40GHz, 3MB L3 Cache) with Turbo Boost up to 2.93GHz
• 4GB DDR3 System Memory (2 Dimm)
• 500GB 7200RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
• 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics - For Dual Core Processors
• 14.5" diagonal HD+ HP Radiance Infinity LED Display (1600x900)
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• HP TrueVision HD Webcam + Dual Digital Integrated Microphones
• Intel Wireless-N Card with Bluetooth
• Corel(R) PaintShop Photo(TM) Pro X3 + Corel(R) VideoStudio(R) Pro X3
• Full-size island-style backlit keyboard
• 8 Cell Lithium Ion Battery
• Microsoft(R) Office Starter 2010
• HP Home & Home Office Store in-box envelope