HP 8510p available!

Wow!

What a sad story!

This is beyond unacceptable. I've got a quality control issue going on right now with HP and my 8510p, due to a grainy screen. I'm supposed to be getting a replacement notebook sometime, don't even know when. I hope I don't end up going through this kind of crap.

I was told by the HP rep that the 8510p is part of a special quality control program, and that they are prepared to cross ship expedited replacements. I guess mine is taking longer because it was a custom order, or at least I hope that's the only reason. You should inquire about this program, and request a rapid replacement.

Here's a link to the thread I started about it, http://forum.notebookreview.com/showthread.php?t=192232.

 

Whats the procedure about getting a replacement notebook?? Do You need to do it in US, or be within 30 days from the purchase date or something??

 

I am within the first 30 days, so that may be something, but you should question them about it either way.

 

No one even mention a replacement so far but I think after a 3rd repair if there is still something wrong they give it automatically. Ive got mine since mid September so I guess not a chance :/ and Im in UK. We'll see after this coming repair.

 

I was told thirty days they replace business models and I believe just 21 on the consumer side.

Ok now a fun bit. Just after I launched a lengthy note to Mr. Hurd going over all this nonsense. My, now faithful, tech appeared with a new board.

Interestingly it is slightly improved board, revision 3.41 over my 3.40 The board now has a 2nd XD card slot that open into the battery bay. (Or it looks to be an XD port.) Any ideas on what it is and why the odd location? It had been plugged with a bit of rubber. And the new board added a bay for another wireless card. Or maybe mine came with out one as I did not order one with a wireless provider. I did not get the best of looks.

The tech does seem to know what he is doing but I am afraid to be confident. He is currently working on the computer.

The graphics card did not come with the replacement board, it is a separate component that was easily removed and I hope just as easily reattached by the tech. He told me that it is theoretically upgradeable like some true gamer notebooks but that any replacement would have to be designed to fit in the HP computer which was thought unlikely.

I’ll let you guys know tonight if things are back in working order or whether ....the saga continues…

 

Scoober.

You probably did this but...

Did you download the driver fo rthe graphics board from the ATI website. I lost my resolution when screwing around with all the reinstalls but recovered the sharp looking screen when I had a good driver installed.

 

Hey, thanks for the update!

 

ArturofChicago, what were your problems with the machine??

 

Blue screen error message w/o the screen going blue. But with the same effect. Also random widow error messages, ie Windows module installer stopped working. It sure looked software to me.

Tech replaced the systems board but the compute will not recognize the graphics card, which was an occasional problem that occurred when I was loading and reinstalling the OS.

My guess is there is a loose connection inside the graphics card allowing it work some of the time.

This Sucks. The tech will put in for a graphics card replacement and I will pursue them on the other end.

 

Sorry to hear that!

So if this doesn't resolve the problem will they just give you a new one then?

 

Didn't he try to check if he put the gfx card right?? When my tech finished and saw that he missed one screw he had to take some stuff off to put it there lol and also I had like a bump by the fingerprint scanner so he did it straight away.

 

Yeah that seems pretty bad ! You should look at Greg's thread about the problems he had with his old HP notebook. Maybe contact him to see how he managed to get a replacement too.

 

Any progress on overclocking the HD 2600?

 

Lets just say I had to have more than my fair share of problems with my nc8430, and be more than a little scathing at a manager or two (no kidding).

I could probably have convinced them using other means, but I went straight for the jugular: their pocketbooks. I highlighted the simple fact that the total cost of repairs exceeded the original cost of the nc8430. It was to both our benefits to replace the notebook as (1) my faith in HP would be restored with my new working PC and (2) HP would be able to cut their losses with respects to repairs.

They have a clause in their warranty that after the 3rd repair on the same issue HP, if a 4th repair is needed HP can either replace the notebook with a new one or refund money. It is their choice, but from my experience they offered me that choice and they would honor it.

 

Can You tell me where exactly in the warranty it says that?? Is it in all warranties?? Coz I might be able to get a new 2104eu or equivalent if its still going to be faulty as it was...

 

SAGA update. 12-11-07

New graphics card in town, hopefully it will be the cure. I will know tommorow.

HP sent and installed systems board 452219-001 which is for WWAN capable computers, mine is not. The battery port is for a SIM card. Useless to me unless my screen has a WWAN antenna - and it should not. I'll ask the tech to check. I think this is a no harm no foul situation for me. Maybe a 1/4 ounce of extra weight. Hopefully no error messages will be generated by the extra devices.

For those of you who are curious or having problems or just having trouble sleeping, the 163 page HP Compaq 8510w ...8510p Maintenance and Service Guide is useful and rather well written for tech document.

http://h20000.www2.hp.com/bc/docs/support/ SupportManual/c01120473/c01120473.pdf ?jumpid=reg_R1002_USEN (5658.2KB, PDF)

 

Arthur--are you on repair # 3 yet? If this doesn't work I agree with Greg; you should go for their wallets and tell them this is a waste of your time their reputation and money and get a new machine


BTW! I've come to an epiphany after 4 months of using this machine. It's quite stupid really, *$&#@ Vista. Anyway you know how the fan is always on and HP has told us they'll never turn it off?

Well these past 3 weeks I've been doing a TON of word processing and office stuff pumping out essays and studying power point, PDFs etc. I noticed that, in Vista anyway, the fan noise is highly dependent on the power plan you're using.

[Also note here the GPU temp is the controlling factor for the 8510's fan, and the settings at which it speeds up are set way too low, but HP won't change them.]

If I start up in High Performance power mode, the GPU temperature immediately jumps to 50-60C and stays that high. The fan is thus noticeably loud even when I'm just doing desktop work. Running the system in Balanced mode, the GPU fluctuates between 45-60C, causing the fan speed to go up and down throughout the day--very annoying!

Anyway I decided that I would try out Power Saver mode--even though technically you'd think that would be useful on battery only. But NO! I tweaked the Power Saver settings so that it would run on A/C just like the other power modes; lo and behold my GPU stays below 40C now, and the fan is almost impossible to hear.

HA HA take that HP. Now unlock my GPU !!!

 

This link won't work for me.

 

I am not after a new machine. I just wanted the next day service (or close too it) that I paid for. But at the rate HP has been responding, it would be faster to wait on a new customer order and a lot less aggrevation.

Scoober -- try this

http://search.hp.com/query.html?hpl...ew.hp.com/country/us/eng/contact_us.html&uf=1

 

http://search.hp.com/query.html?hpl...ew.hp.com/country/us/eng/contact_us.html&uf=1

 

Link again if the ones above didnt work
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01120473/c01120473.pdf

Ackeron, Im suprised with Your temps. My Everest reads 24 degrees when in Idle and it goes up to like 40C when using it. I will make a video + sound of my fan in different stages, yet I only had 3 modes of the fan - 1 when the temps are at or below 48C - I need to stand like 20 cm away to hear it, 2 - medium - on for most of the time - while in balanced mode, pretty quiet yet not disturbing, 3 - wind turbine mode that is only when temp exceed 80 degrees = only running Orthos Even gaming HL2 for 4 hours with max details 1600x1050 or sthing like that with 2AA, fully smooth and beatiful CPU is around 70C.
Of course Im using RMClock to lower the temps.
What is your usual temp while office working??

BTW. My gfx is going to be replaced tmrw I will talk to the guy about the bios. Maybe he will know something

 

OK, that one worked, thanks!

 

Destiny:

Maybe I need to clean out my system of dust or something. I dunno

Current temps (office work, music, browsing) while using Power Saver:

GPU 40c, HDD 31c, cores 26c

My HDD never goes above 38c-40c ever, and the highest I've ever seen my cores go is 60c or around there. Most times they're mid 50's.

It's my GPU that really stays high. Depending on the power mode as I noted, it will be anything from 40 to 60 regardless of what I'm doing.

When gaming it can go up to 80 but that's about it. My fan seems to speed up around 50c, 60c, 70c and 80c. I dunno!

I also discovered that if I'm gaming and stop, the GPU temp stays high (like 70c) and the fan stays loud too, unless I reboot. I haven't tried switching power modes yet to determine if that would lower it also.

I'm using Speedfan to monitor the temps, so maybe it's not as accurate as RMclock? I dunno

 

I have never seen my CPU core lower than 35!! [And that is only when I turn it on from the Sleep mode after couple of hours] Maybe You are mistaking the CPU with GPU core?? I would suggest You check that with Everest.

 

I dunno! I think I'm going to have to download RMClock or some other program to get a third opinion

 

I think You should really update Your Everest LOL get the ultimate version

Ive just checked SpeedFan. I can also see core temps as low as < 30C yet there is a lot of reading there. Did You name your readings or did You have it like that straight away in the soft??

 

Would the ultimate version show any more temps?

I had to rename GPU only in SpeedFan. My Cores and HDD were already named as such, I guess because under the Chip category they're pre-listed.

I figured out the GPU was Temp2 by running a game and watching it fly up to 70C The rest I don't know...motherboard sensors? They never really do much temperature wise, just sit in 40s mostly, and the 20C one stays 20 at all times I think. Environment sensor maybe? Hah!

In that SS Temp1 is the same as the CPU temp in Everest...but then what's the deal with my Cores? Very odd IMO. I'll try a different program tomorrow or something.

 

I didnt include speedfan as ive set it up on vista so it didnt want to start under xp.

 

Update:
My gfx has been changed Im not sure but running Lost Coast test gave 61FPS in the same settings as previously and Im not sure but it seems much more this time. We'll see. Ill keep You posted.

 

FYI:

HP has released a new bios for the 8510p. All it fixes it a bug which prevents the unit from coming out of sleep sometimes. So if you're having issues with hibernate/sleep gogo download~

 

Can't find it. Is this a Vista thing? Have any of you guys tried out the HP system software manager? It's supposed to keep your laptop up to date on all the bios and driver stuff.

 

Nah. Seem like it didnt work but sign in to the hp tech newsletter for your product. that should help

 

How the hell are your cores 26C at idle, mine are at like 60 idle??....GPU is usually 30 and HDD is 35

 

I just leave my system in power saver mode now unless gaming. temps stay crazy low...

IE TURN THE FAN OFF HP

 

SAGA update. New graphics card installed by the tech. Allowed him to do so when I was out. He was about 2 hours late. Bad move by me. I assume the graphics card installed ok but now when you push down by the left front hinge there is a nice click and the gray plastic strip at the top of the base, above the key board is wavy. Most annoying. The fatal problem is that the install did not problem!

Still goofy error messages like "WMI Provider Host stopped working and was closed"

Odder still The Windows Experience Rating remains 1.0 due to the graphics, the Radon 2600 is recognized. Before problems the rating, I think, was a 4.8.
I await another call from a case counselor. The guy I spoke with at HP's escalation center was smart enough to see the irony when he said I would hear from the next level with in 24 - 48 hours when I was complaining about service problems under my next business day service warranty. He said he would try to rush it but could not promise. 48 hours since my email to Hurd's office, silence.

See below for my wacky Windows experience Scores. Any ideas on what could be wrong? I am after a new computer bigtime now. I will reload my OS and drivers for grins but am very doubtful.

Component Details Subscore Base score

Memory (RAM) 2.98 GB 4.8
Graphics ATI Mobility Radeon HD 2600 1.0
Gaming graphics 1527 MB Total available graphics memory 1.0
***********
Graphics
--------------------------------------------------------------------------------
Total available graphics memory 1527 MB
Dedicated graphics memory 256 MB
Dedicated system memory 0 MB
Shared system memory 1271 MB
Display adapter driver version 8.383.1.1200
Primary monitor resolution 1680x1050
DirectX version DirectX 8 or earlier

************
Ok so I installed OS and driver recovery disc's. No dice, same crap. Error messages during install. "windows modules Installer stopped working..." and Micrsoft search protocol Host stopped working and was closed"

Once installed, more of the same error messages and a blue screen. This problem is way above my pay grade.
The graphics card is not even seen now by windows expreience. I down loaded the driver from ATI direct. It appeared to be successful, but the machine will not recognize the card at all now. This is nutty and I give up.

 

Well I know that when the WEI scores 1.0 it means the drivers are improperly installed or Windows doesn't recognize the GPU. I don't know if there are other instances where it reads 1.0 but that's what I've run across so far.

I'd definitely go for a replacement machine now. I think your saga is pretty much catching up to Greg's at this point.

 

If You trust Your skills check if the gfx is properly inserted, yet I would doubt that it would slide in wrong...
Anyway, unlucky. Get a new notebook, its way beyond a good service they should give!

 

Just ask for a new machine, this is ridiculous. You probably got a lemon.

 

Anyone have any experience with readyboost? I was thinking of getting a 1 or 2gb flash card for Christmas just for fun, but I've been reading that on Vista systems with 2gb or more RAM, the difference is pretty negligible.

 

Jin07, how does it work with lemos?? is there any rule? what HP thinks about that?? how do they call it ;0??

 

Don't even bother with Readyboost.

 

True, true. at the moment getting a stick JUST for readyboost is a waste of money.

 

Saga update, day 19 (Counting started on formal complaint initiation (11-25-07) and excludes the prior two weeks of attempting to fix what appeared to be a periodic software glitch under HP tech guidance).

Simplified Back Story – I purchased Hp’s next business day service warranty and the computer was delivered 10-25-07. Following the diagnosis of a hardware issue it took HP two weeks to locate a systems board (for an 8510p) to replace a suspected bad board. Wrong diagnosis, so three days later (yesterday 12-12-07) the graphics card was replaced but the problems remain. I promptly called HP and was told my case would be assigned to a case specialist.

Today I called my friends at HP customer service to make sure my plea for help yesterday was not lost in the system. I was told that yes, my case was assigned to a "case manager” but he is off today and will be back on Monday, which will be day 22.

Really cute. Way to go HP. Brilliant follow up regarding a 2.5-week failure to deliver on a "Next Business Day Service Warranty".

 

You should call back, and demand that another case manager at least begin to help you with this TODAY.

 

Usually you tell the rep that the new notebook you got was a lemon. Then you explain everything that's happened, all the fixes and what not. If you get a good person they'll probably okay it. Although you typically enact the lemon policy within 30 days, I'm sure if you explain that you had problems from day one and have tried tech they will hopefully be reasonable. I think HP's lemon policy is that if they can't fix your laptop in three tires, they'll give you a new one.

 

Interim SAGA UPDATE

Inspired by Scoober & Jin, I called back and spoke with a rep who said, the she spoke with a case manager who will call me back Monday morning but would not talk to me today. I was told she had no need to talk with me as she is not a tech and needed to investigate the situation.

 

Yeah Arthur...I concur with everyone else. Like Greg and Jin said it's been 3x already, you just explain you have a defective machine that's been repaired 3x and no go, and to do it further is a waste of their money your time and their reputation.

 

I see the graphics reference above so I will repeat a post I made someplace else to warn people.

Hp has gotten a large number of complaints that the ATI graphics chip is crashing left and right. I know because I have a case open with them for 2 months. The kept saying nothing known was wrong but two brand new 8510's had the problem.

HP is working desperately with ATI to try fix it with a major bios revision is what HP told me over the phone, after two months of telling me nothing was reported wrong with the 8510p series product line. ATI already released a revised graphics driver back in October with did not fix the problem.

Now they tell me scores of people are having problems and they are trying to avoid a recall on the entire 8510p laptop line.

I am getting rid of mine for an 8710p, it has the NVIDIA graphics chip.

This is a legit post folks, I am sorry, I like the build quality but this is a serious flaw in the model, and at present they do NOT know if it is fixable. Two different tech support engineers and an escalation customer service team as well.

 

A better reason why HP should dump ATI for their premium notebook models. If Lenovo, Dell and Toshiba already dumped ATI in their business range, there is no reason why HP should stick to ATI's incompetent solution. They could have easily put in an NVS 140M in the 8510p like their competitors.

 

I'd rather they not put the NVS 140 in the 8510p. I would want something close to the power of the HD 2600. Though with the HD 2600 underclocked.... This isn't to say I'm against putting in nvidia cards, just not that one. I actually don't even like ATI.