HP 8510p available!

To Mike32

My challenge seems other then the ATI, unless the replacement card was bad. The machine is not even recognizing the card now after initially seeing it.

Question: Other then what you were told (and I have no reason to doubt you) have you come across other documentation that the ATI 2600 has such problems or that HP has acknowledge such?

All the HP support folks I have talked with have little knowledge and I am surprised HP is sharing so much info with their low level trouble shooters. The ones I've talked with have been very week at best.

 

Your 8510p really is a sour "lemon", i hope you get your notebook fixed or replaced soon.
for me this talk about major problems with the ati hd2600 seems rather a bad shipment of these cards than the entire line is screwed up.

I am working with maya, rhino, zbrush and some other professional apps, and never had some kind of problems with the card. No blue-screen, no green-screen ( as reported by other users of this forum) and no crash of the driver.
Even when playing crysis and the card really had to work for hours on fullthrottle - no problems.

I don´t think there´s a problem with my 8510p, cause untill now it´s running stable and "bulletproof". So probably my hd2600 is not concerned by the mentioned problems. I bought it in Germany in November. It´s the preconfigured model Gr539AW and i recently put in 4 gigs of Ocz- memory.
No problems with it so far.

When i hear of these problems and see my notebook obviously is not concerned, i come to think of a bad shipment of these cards - maybe something went wrong during production. Some people at the Hp forums are supposing bad video ram is the source of the problems.

Anyway, i´m curious to see what will happen. If there´s really a problem with the Notebook, wondering if Hp will call back all units, have them replaced, or a bios fix does it all.

best

 

well a bios update does not fix the vpu recover crash . i've gotten 2 beta bios from hp , no help still get the vpu recover crash . this is from event viewer st the time
Event Type: Information
Event Source: ACEEventLogSource
Event Category: None
Event ID: 0
Date: 14/12/2007
Time: 4:00:18 PM
User: N/A
Computer: RALF4
Description:
0000000030: 2007-12-14 16:00:18:131 Unable to obtain Color Correction information, dem status: 6
Error Called by: ATI.ACE.CLI.Aspect.DeviceProperty.Graphics.Runtime.DevicePropertyColourCorrectionController: arse processID:04000 threadID ) domainName ccc.exe ) assemblyName CLI.Aspect.DeviceProperty.Graphics.Runtime, Version=2.0.2823.28993, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: ACEEventLogSource
Event Category: None
Event ID: 0
Date: 14/12/2007
Time: 4:00:17 PM
User: N/A
Computer: RALF4
Description:
0000000029: 2007-12-14 16:00:17:896 Calling iDEM_PP.GetPowerSourceMapping failed and result is: 12582915
Error Called by: ATI.ACE.CLI.Aspect.PowerPlay4.Graphics.Runtime.RT_PowerPlay4: arse_EventPowerModeEverything processID:04000 threadID ) domainName ccc.exe ) assemblyName CLI.Aspect.PowerPlay4.Graphics.Runtime, Version=2.0.2823.29148, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: ACEEventLogSource
Event Category: None
Event ID: 0
Date: 14/12/2007
Time: 4:00:17 PM
User: N/A
Computer: RALF4
Description:
0000000028: 2007-12-14 16:00:17:896 Calling iDEM_PP.GetPowerSourceMapping failed and result is: 12582922
Error Called by: ATI.ACE.CLI.Aspect.PowerPlay4.Graphics.Runtime.RT_PowerPlay4: arse_EventPowerModeEverything processID:04000 threadID ) domainName ccc.exe ) assemblyName CLI.Aspect.PowerPlay4.Graphics.Runtime, Version=2.0.2823.29148, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

are al brands of notebooks with this vid card crashing , or is it just HP ?

 

I never had a crash though

 

I'm thinking it might be an ATI problem...what other laptop has this card?

 

Toshiba's A200 and Asus's F3SA comes to mind.

 

Toshiba has got the 512 DDR 2! version so its a drifferent memory so it doesnt count.

@shocko what rhino are u using?? under xp or vista?? have u had any problems like ie. the mouse was leaving like a trail or something?? But ive noticed it was only when i had high settings in CCC.

 

@ destiny

using rhino4 at xp ( 32bit) and i don´t have any problems with it.

one little bug still is present. the little tooltip-window for the object-snaps is scrambled and you can´t read what you are actually snapping.

but this issue is happening with all ati cards / drivers i have seen in the last year (1X00 series and 2x00 series and at my university they have older firegls)

there are two simple solutions for this problem :

1. go to tools/option/modeling aids/cursor tooltips and enable the cursor tooltips with the options ( osnap / distance /point / relative point )

2. you need to turn down the hardware acceleration. this is done at the settings for the grapics card. right click to desktop -> settings advanced and at the tab problem solution turn off the cursor and mouse-acceleration( move the slider one position away from maximum.

hope this will solve your problems

best

 

The Asus W2W also uses the HD2600.

 

F8Sv has the 2600 I think?

Either way I believe we're the only notebook in the world right now with the HD 2600 GDDR3 (not XT or Pro or anything). HMM...

Even though my 8510p has had 0 issues with the GPU (only THE FAN !! ) I wouldn't mind a recall to be honest. Finding out after purchase that it's not possible to return this card to stock clocks really rubbed me the wrong way. I mean the laptop is perfect for my own uses thus far, and I still recommend it to people, but the couple problems it does have are just annoying I'd take the credit from a recall and get the 8510w probably ...

Oh hey...when you guys run the GPU up to 70-80C playing games and stuff, then stop...does your temp ever go below 70 / your fan clock down again?

When I game or do something graphics intensive, the GPU might go up to 80 or so and the fan speed follows. But when I finish, no matter what power scheme I put it in after, the temp never drops below 70 and the fan stays running fast and loud. Even when my other temps (HDD, CPU, etc) are into the low 20s the GPU still claims 70. When I reboot the GPU temp immediately drops to 50 and the fan clocks down. BLAH!!

 

The fan is a problem for me too.

i never watched the temps, but i experienced the very same thing.... gpu fan is running at full speed until i switch the laptop off. ( most of the times it took about 10-15 min to be really pissed off by the noise)

never experienced it during normal 2d use ( photoshop, illustrator, internet) and in 3d i´ve had the problems only after playing crysis, never with any opengl pro app i´m working with.

 

For me 2nd stage of the fan is not disturbing. The 3rd one though is a problem but it only kicks in when playing games. Im going to make couple of videos with sound to compare the sound levels with you. BTW. what do You think would be a good measurement to compare to?? Like a sound to make so everybody know how loud was it??

Schoko, i dont have anything about mouse acceleration in the gfx options?? there is just the slider that You can adjust hardware acceleration. Is that what You ment??

I still have problems with my HD2600... after a replacement. XP crashes even from the desktop. I think Im going to give them a call tmrw. Shame Im going away for 3 weeks and if the guy wont come Tuesday I will have to have something done in January...
Im gonna ask how would a replacement for 8510w would look like... How much money would I need to pay extra...

 

Looks wise, I'm pretty sure the 8510p is exactly like the 8510w. The only difference that I know of is the internals. I think the fans also act like the one on the 8510p. i.e. on all the time.

 

It's not the fan noise that bothers me anymore...now that I've figured out how to keep it quite when I'm not gaming. It's the fact that, after I finish playing, the GPU sensor does not report a lower temperature, thus the fan stays very loud even though the GPU is in fact much cooler.

That's why when I reboot, the GPU temperature all of a sudden drops 20C--I assume because the sensor was reset. Then again it might be a Vista problem.

Try it for me and we'll see! ...load up a game, run the temps to 80c (using high performance setting on Vista if you change that stuff), then close it and set it back to power saver (again if on Vista), leave the system going for awhile, and tell me if your machine GPU temp drops below 70 and fan also correspondingly slows down. It hasn't once done so for me so far. I just never realized it because I didn't know how important power schemes were to Vista until recently.

As to the 8510w, if you look at Greg's 8510w review he posted pics of the machine internals. You could pull your keyboard off and take a look to compare the two. Honestly they're probably identical machines except for the GPU section of the mobo.

 

I believe so. Since the gfx slot looks like a slot for the RAM - clip in, push down, changing the graphic card is not a problem.

Ive got the same thing with the fan after gaming but it only stays continously on the 2nd speed. And as You described reset helps.

Ok. Ive got 3rd repair booked - motherboard this time [again].
The technican on the phone told me that after that repair if it is still not beheaving properly I can go for a replacement but she couldnt advice about that as she doesnt know the details. But they had no problem with that

 

yep, thats exactly what i meant. if you move the slider to the position next to maximum you turn off cursor and bitmap acceleration. this could help with your mouse problems. For Rhino itself it means that the little tooltip window with teh object snaps will be displayed correct.

I your problems are only with the snapping tooltip, you might wanna try the first solution i posted. this will give you additional information for the snapping tooltip and obviously the rhino does use a different acceleation mode for the changed snapping tooltip.

 

Can someone tell me where the setting for the LCD brightness auto adjust function is, so that I can turn it off?

 

i guess you are talking of the ambient light sensor. if it´s that one you are searching for ... you can switch it off in bios.

 

For me, the fan goes down after I play a game, but the power settings don't do a thing to the fan speed.

 

Interesting...Well I know you're on XP

Destiny are you on Vista?

People have said Vista systems run the fan up more often, so maybe it's an OS problem regarding not slowing down after gaming?

 

My fan runs more often in XP to be honest. Ive got dual boot Vista and XP now.

 

Ohh yeah I remember now...Hmm, I wonder why some system fans slow down and others don't then?

 

Saga update, Day 22 - A Ray of Hope?

No call received by the promised 12:00 PM. I called and was connetcted to the case manager. She had dutifully tracked down a graphics card, which she thought, was the hang-up in my HP challenge.

---Now here is the amazing part. She listened to me as I explained that no, a graphics card had previously been found and installed without success. I then gave her the "Cliff Notes" version of events and she said that she thought I should get a new computer but she lacked the authority and had to have the matter reviewed by a "technician" who probably would approve this as "they are usually on the customers side.” This nice case manager then, with my prompting, promised that I would hear back either from her or the technician by 3:00 P.M., Tuesday December 18, 2007. She then gave me direct line and extension.

Hmm, dare I hope?? Or am I in for another Charlie Brown moment?

 

If I was Charlie Brown, I would've kicked Lucy.

The fan is pretty much always on. There have only been a few rare times when it wasn't.

 

For any of you that may have missed it in my thread, I just received my replacement 8510p, and it also has a Samsung screen, but this one's even grainier than the first, so back they both go, and I'll be moving on to another notebook entirely.

 

Dumb question, but is this the right updated BIOS to install: http://h20000.www2.hp.com/bizsuppor...&swLang=8&mode=2&taskId=135&swItem=ob-56430-1

I'm guessing it is since I haven't heard of remote rom flash and I know I don't have freeDOS. Well that and the big for MS Windows/Vista.

 

No change with my notebook... guess what?! they have sent wrong ****ing motherboard!! 2nd change of the motherboard, 2nd time they got it wrong!!!

 

Saga update, Day 23 - A Ray of Hope? Nope, more clouds.

The promised call did not arrive, I called and left a message and did not hear back from my friend at "Mission Controll".

I gave an update to the gal who answered the phone (it was one whom I had talked with before) she told me current contact was gone for the day but my case had been passed on to the next level and she then gave me the name of the current HP support person to have my case. Perhaps he will call. Any bets?

 

I hope you thought to obtain the new contact info, or at least they were on the ball enough to give it to you, and if so , you should contact them immediately.

 

Saga update - Failure to deliver on Next Business Day Service Warranty, Day 24 - Back to India

I had another chat with Mission Control in Costa Rica. Another nice but powerless chap though he did have the gumption to send an email to the next level tech (located in India) with a cc to that guys manager re why no response in 48hours.

Much to my surprise I recieved a call 1.5 hours later. Again, a nice enough guy who said most of the right things and even said he approved me for a new machine but... The recommendation for a replacement computer had to be approved by the "replacement team" and I would receive formal approval in 24-48 hours. Hmm, where have I heard that before. The guy did give me his direct line and get this, promised to email with a status on Friday.

I think even Franz Kafka would be impressed by the many layers of HP's business customer "support". And Samuel Beckett would be inspired to write another play were still alive.

 

I feel your pain brutha, I feel your pain.

 

Nice Kafka ref there Hopefully you get an update soon...

 

Found out from the HP support forums that the trip point for the fan to on is set at CPU processor usage >/= 2% Has anyone tried out the new bios for the 8510p F.0B? It was released on the 7th.

 

WHAT?? are they out of their mind??

 

Nah, HP did their product testing in the Antarctica.

 

For all you guys that are complaining about the fan: Have you tried using NHC (Notebook hardware control)? I know on the previous-gen nc8430/nw8440, you could modify the fan attributes though NHC. I'm wondering if that's still the case with the 8510 series.

WARNING: USE NHC AT YOUR OWN RISK!!!!!

 

I don't think you can change the settings. I forget (i haven't done it in a while) which of the F buttons do I press to get into BIOS?

 

F10 for BIOS.

In previous models, you can use NHC, but only on Windows XP. Not sure if the newer models will work with NHC as someone will have to write the ACPI configuration files for them.

 

Hello!

Has anyone managed to get a hdtv picture from hdmi? I got nothing but a blank screen. And I've tried everything, all the resolutions and reinstalled the drivers etc etc. Bug or what?

 

It should just be a thing where you plug in the HDMI and you're good. Have you tried using ATI's Catalyst Control Center to manage your HDMI connection? I think there was a thread a while back on this, might try a search.

 

Saga update - Failure to deliver on Next Business Day Service Warranty, Day 25- Back in the USA

Holy Cow. An actual email confirming that yes, I would get a replacement.

Stunned I called Nebraska and confirmed this for a fact. One small glitch. India said no prob switching the optical drive to one with lightscribe as they are the same price. Of course they don't have authority for this but the nice lady thought she could swing it if I told her who said it was OK. I gave her the info on DAY 26.

I was also asked to send a detailed accounting of all my troubles because HP really cares. Hmm, maybe I reached the twilight zone. Anyway I complied with a very long detailed letter and included a copy of my double length email to Hurd to which I have yet to hear anything.

Of course when I got back to the nice lady today Day 26 with my detailed email she said thay they would be short staffed next week and so the order for the replacement would likely go out late next week. Just the way my luck has gone, the one time it would have been nice to be out of the country in a place were everyone does not take off for Christmas I reach an American service desk. However, at least she told me what was going on, a refreshing change.

txs for the Kafka pickup Ackeron

 

I can do it, real easy. I just plug it in and it goes, "okay!" and does it.

In CCC you can force the detection or configure it so it will work.

 

Good news Arthur. At least you can see a light at the end of the tunnel

dukens: I tried HDMI about a month ago and got wacko colours. I haven't had time to install CCC yet so I don't know if that might be the problem or not.

Actually that's one funny thing I thought of. Do all you guys with GPU crashes/glitches have CCC installed? I never installed it when I first got my laptop and haven't had any GPU related errors ever. I dunno...just a thought

Jin: I saw that bios release but the release notes don't seem to say anything about any useful updates :\

 

Yep. I always used CCC as it gave lot of options I use. Never thought that it might be causing the problem... hmm. have to think about it. Yet, even preinstalled Windows on the lap comes with it...

 

Hey guys,
hp put a new bios on their website, thats supposed to fix the graphical corruptions and system hangups.

New Bios is Version F.0C

Since my Hp is not having such problems, i can´t test if it really works, but some of you having trouble with your 8510P may give it a try.

http://h20000.www2.hp.com/bizsuppor...5680&swEnvOID=1093&swLang=8&taskId=135&mode=3

 

Thanks for your replys! Are you guys running vista or xp? I've got the vista business which came with the computer. CCC sees the tv but still... its blank.

 

Have you tried a different HDMI cable? Just an idea

OMG A FIX A FIX!!!!

 

Alrite... will give it a go...

UPDATE!!!!!

Cant belive my eyes... GPU shows Core 500MHz and Mem 600MHz!!!!!!! [all the time even with PowerPlay enabled]
Thank You HP cant wait to run some 3D Mark
Yet, I wonder if this is actually going to fix the crashing problems...

 

hey guys im glad you guys are happy with the new bios.

just a question though, where did u extract the modtool? do you just have to run it or do you have to extract it in the ati folder since there are other files in the zip other than the execution file.