HP ENVY 17 3D Ivy Bridge Switchable Graphics problem

So - Jstr_MSFT - I speak English you, and would like to know if you are claiming you have got your WiDi to work and access to your Intel HD 4000. If so, explain to all of us how, and mind you we all know your a bit stupid so take your time.

 

U r getting almost 4hrs with an i7-3820QM...so for his config 17-3610QM should give a better battery life..maybe hez doing some intensive work like photoshop and stuff and not just surfing.
Also maybe he wasnt using the windows power saver profile.

 

Yeah I would expect it to be better. I'm never doing anything intensive on battery. At most I'll have like 12 tabs open open in chrome with flash, and office programs... That's pretty much it. Im gonna wear down this battery always having it plugged in but I'll just send it in for replacement down the the road.

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Oh, please allow yourself to search through every one of my posts and find where I said I have either working. Go ahead. I'm waiting.

Not stupid, just British and cocky which is a horrible mix, sometimes... a very good mix I might add

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Yeah I m interested in the wi-fi surfing time on battery with 10-15 tabs open..and u did use the power saver profile right..?
Thats when I will be at the hospital and might not have available power outlets all the time..I just want to be able to surf for 3 hrs or squeeze in a HD movie on battery..so tht I dont have to disturb others for sharing the power outlet every hr..

 

Screen as low as it goes, and everything off except WiFi while on power saver. Idk about movies on battery, I haven't tried it. Watching a movie on battery anyone?

Most of the tabs were news articles though, not interactive content/media.

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Yeah I might be streaming youtube..at the most..so should not be much of a difference...

 

LOL.............

 

I have around 6 tabs open in chrome, power saver on with screen at 40% and watch tv shows from YourUpload and I get around 3-3.5 hours of battery life. Volume with beats is a little more than the two mark (oh and wifi is on).

 

^This guy gets it... If his screen was all the way down he'd prolly get 3.5+ as a min... Did you have proximity and Bluetooth off too?

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Yes as I have no need for them to be on. I probably have a few other things running as well but oh well. Honestly the screen is bright already, I don't see how you'd need it over 50% unless you're in the sun.

 

Agreed

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I couldn't play a single blu-ray movie with my Envy 17 3D without the battery dying. Would cut out at about the 80% mark of IronMan movie I was testing it with. That was unacceptable to me so I returned it. I have ordered a plain Envy 17 this time (since they offered 33% off again) hopefully the battery life will be better since I require some mobility.

 

What if it was stored on the HDD? Optical drives are renown for sucking down power.

 

Yes it was from a blu-ray which is what I wanted to test. I want at least enough battery life for 1 movie thats not stored on my HD. A laptop today needs to be able to pass that test or I won't even consider keeping it.

I was only getting about 2 hours of battery life without turning stuff or dimming anything (which I don't want to do because I plan on using the laptop on battery power not stare at a dimly lit screen with limited connectivity). That number just didn't work for me since I need mobility. I have my fingers crossed this new Envy 17 with graphic switching will be just what I need.

 

watching blu-rays was one of the primary reason i got my new envy17.

i can confirm that with the 2D model, you will easily get through a blu-ray movie. watched about 5 so far, and each time i have enough juice to browse the web for a couple of hours afterwards.

but i do have the i5, which should consume less power than an i7.

 

Anyone try this yet?
http://forum.notebookreview.com/hp-...hd-4000-switching-widi-issue.html#post8712945

 

Looks like there is some hope after all.. :/

 

Anyone installed Windows 8 on their Envy 3D yet..??...coz the HD 4000 drivers only seem to be supported under windows 8 ...unless HP has modified the BIOS or the Software like in the NON-3D models.. and then install the Leshcat mods for Catalyst drivers..

 

Might be the only fix to get the HD 4000 and WiDi working.

 

Or wait till Windows 8 official launch and HOPE HP releases some drivers or BIOS updates...This sucks.We should bombard HP with posts...and create awareness so tht people think twice before buying HP products and gets fooled..

 

Not possible, they are deleting posts on their forum, internal memo's are being deleted as well.
Anything posted internally as to a resolution from forum helpers that have access to the 'Private" boards, is being deleted too.
Their afraid of a class action law suit in the US.
Their afraid of this news getting out.
I feel the only way to resolve this is by using the tools available, US Law Makers, that have the power to protect consumers.

 

yeah I did post a review on HP website which hasnt made to the review section yet..also I attached screenshots from the HP website where it said switchable graphics and all..I think we gotta post it at the Non-HP sites like CNet and even AMAZON..so mention it anywhere and everywhere you can..

I wrote this on HP website...they say 48 hrs..so i will for 24 more..hasnt shown up yet..

A newer generation Product is supposed to be a more improved one.But in this case it isnt so.
The last generation Envy 17 3D had switchable graphics while the present generation does not.
This means pathetic battery life and no WiDi.Add to that the misleading marketing tacttics
employed by HP where they advertise 5.25 hrs of battery life and
AMD Radeon HD 7850M Switchable (1 GB GDDR5, up to 4.97 GB).
Well guess what,its a Big Fat LIE.They dont have switchable graphics,which these days is a
basic feature,on their top of thelline Premium range and that too something that was present
in the Previous generation.
As a result you cannot watch a comeplete Blu-ray movie or cry your way through surfing and
streaming if you dont dim your screen down to the minimum.
So for anyone who remotely needs a bit of battery life,DO NOT BUY this model.And without the
Intel graphics chip you cannot use Wi-DI as well.DO NOT fall prey to the false marketing
providing incorrect product description.So far they have not even made any acknowledgement
about the matter and do not seem to be working yet on a fix as well.
If you do not want a premium yet broken laptop like I have or the others have complained
then DO NOT buy this model.Go for the non-3D one.At least that one has got what it promises.

 

Okay so the review has not gone up yet on the HP website.But today I did receive a reply from HP pasted below..


Dear Souravsunny,

Thank you for taking the time to put your comments on our HPDIRECT Review Site.

I have received a copy of your HPDIRECT review comments "If you do not want a premium yet broken laptop like I have or the others have complained then DO NOT buy this model.Go for the non-3D one. At least that one has got what it promises."
(partial)

I am Social Media Ambassador for Hewlett Packard.

I am sorry to read that your experience with your HP product has not been a positive one.

If you would like to discuss your comments further please feel free to contact me.

I would need to confirm the serial number of your HP ENVY 17-3290nr 3D Edition Notebook PC to do further research.

Looking forward to talking with you.



Regards,

Cheron Zamlich
Hewlett-Packard Company
Social Media Ambassador
1 800 756-0608 Opt # 7
[email protected]
Monday-Friday, 8:00 AM-5:00 PM Pacific Time

The views expressed in my contributions are my own and do not necessarily reflect the views

and strategy of HP

 

I suggest everyone please call this number and talk to this guy and email him as well.

 

Wow I don't know whether you're serious or just being overly dramatic at this point....do you really believe this is some vast conspiracy on HPs part?

Or is just a mistake and they might be working on a fix for it but don't want the entire public to just panic for no reason?

 

She's not being dramatic at all, I was just informed that HP Canada will not be bringing in any Envy 17 3D's.
HP Canada make their own rules, I guess they don't that 3D junk here and have to deal with it later.
As For the rest of you, deal with HP USA for your resolution, there are lots of you out there, make some noise,,,,,lots of it.
Now that pooch's me for a replacement for my 3090NR 3D.
I was also informed by my customer escalation rep that there may be NO other 17" Envy models brought in to Canada.

@!#%! DV7?!?!?!?!

BUT,,,,
This is where it gets stupid,,,,,

HPShopping.ca just put up a brand new glossy page for the Envy line up.
HP Envy17 | HP Envy | HP Canada
No where is there a mention of switchable graphics or WiDi?!

Maybe were getting dumped with all the crap to buy and csr wants to lead me away from the problems.

 

Double post?!

 

@ TheAtreidesHawk
patrica.K is my SO, We have emails that can be screen clipped and posted if necessary.
Don't forget that I'm a Journalism Major, I am a reporter, and have 2 columns that I write. I also co-write for a Teck And Gadgets column as well.
My insider at the HP Forums has access to the 'Private Boards' that you get access to when you get a Rep Points 8+, he has a Degree in Computer Engineering from UBC (University of British Columbia).
The private posting boards have hp teck support, bios tools, software keys,,,,,insider stuff.
On his good word, his posts as to a possible fix for the 3D issues, have all disappeared, quietly removed.
The HP insiders are informed via a thread of infractions and post deletions, there is nothing posted as to why his are gone.

Don't argue with me on this......
I'm a girl, and will win every time with my stupidity over your intelligence every time!

LOL

 

What is so dramatic about it..??

Conspiracy or Carelessness,...who cares...Bottomline is we bought it trusting what was shown on the HP website and we got fooled..That too basic features being absent.

Public Panic..??...Does HP care..?? If they did they would have done their homework before releasing the model..I mean what did they think..Switchable Graphics and Wi-Di are not of any use..?? or did they think that the customers are just are really stupid that they will buy just for specs mentioned on the spec sheet to brag about it and never actually use it..??

I am really amazed that you are trying to defend HP.How are you so sure they are working at a fix at all...?
Most companies acknowledge problems and then assure that they are working on a fix.Its been more than a month and there hasnt been any official statement anywhere from HP regarding this apart from a bunch of lies delaying things from the customer care section.

Also they right so far about removing or not allowing negative reviews..Coz my exact same review with the attached screenshots hasnt been posted yet on the review section.Its been way more than 48 hrs.

 

This is what I replied,havnt heard from them after that till now..

"Are you not aware of the problem being the company's representative ? That every HP ENVY 17-3290nr 3D Edition Notebook PC was supposed to come with Switchable Graphics and Wi-Di and it does not.
Every owner has reported that problem.It has been mentioned in the reviews of HP ENVY 17-3290nr 3D Edition Notebook PC on your website as well as the Notebookreview forums.You will find plenty of articles on this if you look around.
The previous generation also came with these basic features.And the 3D edition is supposed to the company's most high priced model if I am not wrong.
Either it is a Hardware issue or a Software issue.If it is an Hardware Issue then it is not gonna be fixed till the new batch of Envy 3D is released.And if it is a software issue all of us are eagerly awaiting a Software update or a BIOS fix.
And if you are still not aware of the issue I suggest you look into it sincerely and work with the concerned team for a fix,otherwise the HP ENVY 17-3290nr 3D Edition Notebook PC sales are gonna be hit badly.
I am glad that you are at least taking interest in this issue.Hoping all of us HP ENVY 17-3290nr 3D Edition Notebook PC owners can expect a fix pretty soon."

 

Ok guys, i have some awesome news!!!! (insert sarcasm)

2 things, first off WiDi.
Spoke with my case manager regarding lack of WiDi he says they have a 3rd party application that will allow this functionality

Bad news is when i spoke with HP Tech Support the rep straight up said that this model doesn't support switchable graphics (didn't even beat around the bush), not even with a BIOS or software update. Really HP?

And i quote "the reason your case was escalated is because your model laptop was advertised as having switchable graphics but it isn't supported with the discrete graphics card you have."

Time for a class action suit?

 

I was told this as well by a case manager (not the 3rd party software fix). As a result, they are sending me the HP Wireless TV LInk as compensation after sales gave me a $20 credit as well.

 

Very nice, it looks like I should create a case then since I have the 3200 3D as well. Where did you all send your complaints and got a good response? In addition, what did you exactly say?

 

Michelle
HP Case Manager
HP AMS TCO Escalations Team
Tel: 1-877-917-4380 ext. 93


Ask for Michelle, she will either give you the TV Link or $125 credit to use in their store.

 

I got my response by tagging @HP Support on twitter.

A lot of companies are closely following when they get tagged nowadays.

 

The VERY last thing you ever want is a class action suit... The only winners under those circumstances are the class action lawyers. If you feel you were wronged once, just wait until the would be class action suit is settled. If it is a significant issue to you, find a lawyer, sue, and let the cards fall where they may... but the truth is you won't find a lawyer that will take the case on contingency... it isn't worth ANYBODY'S while... Find common grounds with HP and MOVE ON.

 

Guys, don't take the compensation. They advertised something and never fixed it. Don't let them get away with it. You paid good money for the Envy 17 and you should get what you paid for. Either make them give you a better model (upgrade the specs on what you already have) or make them fix it. HP really needs to learn how to make quality laptops and not lie. I was an avid Envy guy before, but really this is too much customer abuse from HP.

 

How are they gonna use Wi-Di without activating the HD4000..??

HP is company of a bunch of CHEATERS...They promote and support FRAUD..This is the last product I have bought from HP.
No matter what the price is or what features they promise I m not gonna fall for it anymore..HP can go to hell.

If their Premium Line is so messed up..I dont think anyone should even buy their regular models.
They are only good and CHEATING customers and they just dont care about anything else.Bloody Thieves.

 

I agree.No compensations for me.Either they fix it or they dont.If they dont no more HP for me and family or friends even .at least 8-10 of them..Mass boycott is the only option..

 

Im with you guys. Im sorry, but I spent a good chunk of change on my laptop and I expect it to work as advertised and ordered. I WAS a dedicated HP customer. I hate Macs but seriously I could have spent this same money on a retina display mbp which from what I've read is a very capable piece of hardware. This is how HP treats customers of its top line laptops people. I will not stand for it. I waited months for this refresh knowing that ivy bridge was going to be in these and resisted the temptation to spend money elsewhere. Shame on you HP. Shame on you Intel for letting HP put your processors, chipset, and WiFi in these gimp machines. And shame on you ATI for not checking that your latest and semi-greatest is friendly with other up-to-date hardware.
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I hate Macs too..they are too overpriced for the hardware..and I hate OSX.. :-/

If HP is reading this..HP you suck bigtime..u cant even put together a proper BIOS in your Flagship..U should stop making computers..!!

 

smells like the HP 6xxx 9xxx etc issue all over again. Instead of complaining on forums about wanting a fix, go to the people who can help and form a class action lawsuit. This of course should be your "last resort" after having not received compensation from HP for the issue. Yes you have 21 days, but how many consumers actually sit down and try to test all the features of their laptop all at once? Not very many (veterans I'm sure). Point and fact, HP mislead the public with false features not shown to work or be 100% functional.

Shepherd, Finkelman, Miller & Shah, LLP

Contact these guys as a start, and get the information you need to start a suit against HP. All it takes is one person starting it, and after a while, you'll have what you'll need and your day in court with someone capable of fighting the big guys for answers.

Otherwise, stop your whining and deal with it!

 

Well said.....

And someone else pointed out the only winners in a class action lawsuit will be the lawyers.. Perhaps yourselves if you consider inflicting pain on HP financially as a "win". Which I wouldn't blame you if you did since I probably would agree.

But the bottom line is that if you're unsatisfied...return it. From what I hear HP is the rare company that even allows a return window period.

Otherwise all this is is a bunch of noise with no clear results or movement.

Just so I can understand the furor though can someone just break down whats wrong with these latest Envys? The 32xxx series that is. Am I right in concluding that
1) The WiDi (Wireless Display) doesn't work at all (as advertised)
2) It doesn't support multiple monitors (as advertised)
3) The switchable graphics doesn't work AT ALL (as advertised)

 

Hi all,

Does anyone understand what AMD Enduro is? It seems that this is what the AMD Radeon HD 7850m is built around. If you scroll down to and read the Redfined paragraph is says that Enduro "optimizes and adjusts your notebook PC graphics based on workload to get the best performance and battery life for all of your needs". It reads like this took the place of switchable graphics bcuz it's suppose to take care of the switching and manage our system for us. Check out the link

AMD Radeon

There are also two footnotes attached to this, 3 and 4. They can be read on the "footnotes" tab on the same page. It sort of explains what Enduro does or what it's suppose to do. Then it says "Not all products feature all technologies—check with your component or system manufacturer for specific model capabilities".

If HP didn't supply us with switchable graphics then I believe we must have this Enduro technology somewhere built into our system. I don't have my laptop yet as it's suppose to ship on the Sept 4th. Can someone with a HP Envy 3D check to see if this Enduro technology is present? If it is this would explain everything.

Also, if you read footnote #5, it talks about what is needed for Eyefinity to work.

 

..................................yes enduro is present and its light years behind NVIDIA's optimus graphic switching. Go read up on the issue. Stop thinking and just read
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Hello all,

I ordered the 3d version yesterday and began reading all these posts today...

I called hp and they told me there is fix for the switchable graphics issue, but NOT the widi issue. Can anyone confirm this? Do switchable graphics work on the non-3d version of the envy 3200? I can cancel and order the non-3d, but I would actually be spending more, due to the recent discount.

Thanks for the help

 

As of right now, switchable graphics do not work.

 

Until they get off their arses and update our BIOS for the 3D version, us owners of this model will not have WIDI/switchable graphics whatever AMD do or don't do.

They told me this would happen, in the near future... this was a month ago.

 

I just sold my dv7t 7000 650m laptop which was a solid unit because i want 3d. But after finding the lack of switchable graphics now i don't want to buy the 3d version. Best to hold out for the windows 8 machines anyway I figure which is another week or two. Do you think they will have a fix for the switchable graphics soon? Or do i just have to wait until they release a new video card option.