*HP HDX DRAGON Owners Lounge, Part 1*

Same thing as far as you are concerned. Any 2.5" SATA drive will work in the HDX. Most current drives are SATA II (3.0Gbps).

 

Hopefully you backed up your SWSETUP folder before you reinstalled your system! The Digital Persona software (the actual software for the fingerprint reader that interfaces with the fingerprint device) is NOT available on the hp.com site, last time I checked. This and other softwares not available on hp.com is why it's posted here often to backup your SWSETUP folder before reinstalling.

 

Ohhhhh I didn't
Is it too big?
could you send me this file?
If yes [email protected]

[]'s...

 

Unless you want a ton of spam in your inbox, you might want to edit out your email address!

 

If by delete, you mean wipe from machine, then no. You have to go through the whole install process again.

And to be honest, I never just "roll back" a driver. Too many little quirks will possibly exist. So I always go through the process of deleting, cleaning, and then installing new/old driver. Little things like registry entries that could clash and cause irregularities over time. I found this out with my old XPS Gen2, as I would just install over current driver. After doing this several times I started experiencing graphical glitches that wouldn't go away. Even if I reverted back to a driver I KNEW worked before.

So I did some investigating, and found out that all entries really should be wiped to keep this from happening. Ever since then, I follow the same routine, and haven't had a single problem. That's not to say I haven't installed crappy drivers, but that is a different story entirely.

 

No worries

Does anyone could send me the file?
I couldn't find to download, I still have the partition with the recovery system but I can't access it.


[]'s...

 

You running Vista 32bit or 64bit?

Update: Nevermind which version...if you look at hp.com downloads for the HDX 9000 series, they DO list the Digital Persona software for both 32bit and 64bit Vista.
You can download them yourself!

 

Alright so...

Happy Holidays all. And have a happy, healthy and prosperous New Year.

See ya next year.

 

Same to you
Grtz

 

I'm running vista 64bits

I tried on the hp site and I couldn't find, even looking for HDX9000 series.

I tried here:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&lang=en&product=3550153

There's just finger print demonstration

Cheers

 

Look here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-64441-1&lc=en&dlc=en&cc=us&lang=en&os=2100&product=3547191

 

Same to you! It's been a pleasure hanging out with everyone in 2008!

Let's hope 2009 brings us some welcome Change! (maybe even a new HDX DRAGON '09 version!)

 

I've had good luck with a fresh install of Vista Ultimate, and it plays BD movies just fine. You may want to check the BD laser lens, as it may have some dust on it, especially if it doesn't recognize BD discs.

I had this happen to me and I was almost ready to contact HP about it, until I cleaned the lens...

 

Thanks a million!!!!

 

God bless everyone of all faiths. May everyone's computer problems be small and fixable.

 

What is the precise model of the soundcard in the Dragon? Earlier posts refer to it as a Sigmatel.

 

It's a Sigmatel, but I don't know the precise model of it. When I had Everest Ultimate, I was able to see which model it was, but I don't have that program anymore.

Greetz

 

Likewise guys! Health & Happiness to all...and to all a good night!

 

Congrats and welcome to the forum man!

 

Cheers!!!

Hei i got a small bug here, those on screen information that shows up when you use the volume or mute the sound isn't working, does anyone knows the name of the program or driver? I will try to downloaded it.

By the way

Happy holidays for everyone, peace and happiness!!!

 

The .exe that the program uses is "HPKBDAPP.exe" and the program is called "HP QuickTouch On Screen Display".

Greetz

Happy holidays to you too

 

Anybody know which Sigmatel souncard is used in the HDX?

 

I've found this with Lavalys Everest Ultimate : SigmaTel STAC9271D @ Intel 82801HBM ICH8M - High Definition Audio Controller

 

I installed again but the on screen information doesnt show up...

 

Mostly, mine doesn't show up also but I don't mind it not showing up. Sometimes it does, sometimes it doesn't.
Always shows up when I don't want it to show up, and the other way around lol
Greetz

 

Back at ya and to all!

 

If I didn't say so already Merry Christmas everyone!

 

Thanks for that!

 

Hello,

New user here first time posting. I hope this hasn't been addressed before. I tried searching for an answer but this site requires you to wait 40 seconds between searches and it could take me ten minutes to exhaust all the possible ways to search for an answer...

Anyhow, I just got a new HDX. Thrilled with it so far except for some issues with the keyboard and mouse buttons. For some reason the mouse buttons require more pressure than I would like but I'm adapting to that.

The other problem is not so easy to live with. The backspace and enter keys make a squeaky noise when I press them. Especially if I press them rapidly they squeak like crazy. The backspace key is loud as can be just from tapping it once, but the enter key only acts up if I press it rapidly.

This needs to be fixed but I don't trust HP service. About five years ago I had another HP laptop that had monitor issues. I sent it back to HP under warranty. They returned it to me with the exact same problem (said they couldn't replicate the problem) and a fresh Windows install. First of all there was no reason to wipe out my hard drive due to a monitor problem. Second of all they could have at least restored the laptop to the same state it was in when I purchased it but it came back with Windows and nothing else.

So my fear is I send the laptop back to HP, they deny there is a problem with the keyboard, then they wipe out all the data on my hard drive and return my computer with a clean Vista install and nothing else.

Is anyone else experiencing squeaky keys or mouse buttons that require a lot of pressure?

Has HP support gotten any better with respect to fixing computers? Is there any way to have it fixed locally under warranty? The computer is brand new, it was delivered two weeks ago and I didn't even unpack it for the first week. Very annoying to have such an expensive computer have problems straight out of the box.

TIA

 

Just to be sure you are posting in the correct thread, this one is for HDX owners of the ORIGINAL HP HDX Dragon (20" LCD).

I question whether you are in the right thread because you mentioned you just received it new from HP, and this unit has been discontinued for a while.

The keyboard on the HDX Dragon has so little travel on the keys, I cannot imagine them squeaking....

 

That would be sweet!

 

I am definitely posting in the wrong thread. And I think I also researched my purchase in the wrong thread before I bought it

I can't imagine I'm the first person to make this mistake. There really ought to be something in the title to indicate that this thread is for a specific flavor of HDX. I had no idea there was a new/old HDX and the thread title is very generic which makes it sound is if this thread applies to any HDX.

Thanks for clarifying. I'll try to find a more appropriate thread for my questions but if anyone can point me in the right direction I'd appreciate it.

Merry Christmas!

 

Yes, I agree. I'm mentioned here that the moderators should change the title of the thread because since it was opened, there are now 2 new HDX units and those two have their own Owner's Lounge threads.

You are not the first to stumble here and ask a question for the wrong HDX, but I think you might be the first to base a purchase of a wrong HDX on what you read here!!

 

I realize it's a bit redundant but, Merry Christmas everyone!

 

Christmas wishes are like toasts...you can never have too many!

Merry Christmas to all! Hope Santa brought you SSD's for all your HDX's!

 

Well, since I've already started posting in this thread and we're all best friends now maybe you guys can help me with part of my problem. And since this is the oldest HDX out there you may have the most info to base an answer on.

Part of my concern about sending my laptop back to HP to fix the keyboard is that they're going to wipe my hard drive clean and send it back with a fixed keyboard (hopefully) and nothing but Vista on my hard drive.

Do they still do that? Seems like that's overkill to fix a couple of squeaky keyboard keys but that's what happened when I had an older HP laptop with a buggy monitor -- except they didn't even fix the monitor.

 

They ALWAYS require a system restore, just to make sure that doesnt fix the problem (seems to be the only thing or at least the one thing they try). If you want, the trick is to have to return it 3 times, because they usually do nothing but reformat, then after the third time you get a brand new notebook or equivalent to yours or better. I've done this a few times..of course they sent me crap (kept sending me notebooks with vista and only like 1GB-2 of ram which meant it barely moved if you installed like 1-2 programs..which made my 1 core notebook I got fixed work way better than those)..so I kept returning till they got me a nice one with a nice configuration...a DV9700T 2.3GHZ or what not, 3GBs of ram, at that time. It was a pain that I had to go through like 6-7 of them to get that one but oh well. In your case they will probably just replace the keyboard and send it back..but it will take a bit of time depending on your repair options. The one desktop I got repaired with them still works so I can at least say that.

 

This is an OLD and COMMON problem that I've posted the solution for MANY times here on the HDX forum and elsewhere. Believe it or not, HP FINALLY, after several months of BS'ing customers, posted the fix for this problem that I and others have known about for a very long time.

The problem isn't your drive, it's the QuickPlay version - it needs to be updated to the current version, which should be 3.7ish. Do it from within QuickPlay or you won't get the most current version. To do that:

Start QuickPlay, click on the DVD icon, then the gear icon next to the question mark in the upper right corner when the next window comes up. There will be a choice offered to Update - click on that, and it'll run through the process and download/install the update.

After it's updated, restart and run a disk - you shouldn't have any problems. DO NOT do what those idiots told you about things such as full recovery, etc. Even after they released the fix they STILL can't get it right.

BTW, the bulletin is here on the HP site if anyone's interested: http://tinyurl.com/6ocxhx

Of course if you can't play ANYTHING in it (regular DVD's also) then that's a different story, but I'm betting it's the old QP problem.

 

The problem is likely due to residue left over from the manufacturing/assembly process - they obviously didn't get it as clean as it should've been. If you want to try and clean the key spring mechanisms, you can, but it depends on your expertise level with working on systems. It's easier to take the keyboard out and do it, but you can do it with it in place also. If you're comfortable doing it let me know and I'll tell you how you can do it.

The keys themselves actually lift up and release from the snapped in position. You don't have to take it all the way off, just lift the key away from the holder to access the springs (for lack of a better term).

The problems with HP systems having problems out of the box and HP not having anything today remotely resembling a tech is due to 2 different problems: Assembly point and "tech" candidates.

1. Assembly Point - Although most electronic items are made in Japan or Taiwan (that have any quality that is) HP, like many companies who have fallen into the trap, are using China as the assembly point for final assembly and testing. China is currently in the 50's/60's when it comes to technology. Granted, you can teach any monkey to put a peg in a hole, but if the monkey doesn't care (as is the case in a Communist society) then quality is going to be lacking. Especially in China where they're literally treating them like slaves - Even though I'm forced to go to Wal-Mart because the nearest department store is 20 miles, I don't like going there because of how they treat Chinese workers. You'd think we were in the 1800's and coolies were building railroads and levees in the Old West.

2. tech pool - It's my custom to use a lower case "t" when referring to techs at HP these days because they frankly don't deserve anything big to describe them. A large part of the problem is that during the defense drawdown in the 90's, many top engineers and manufacturing techs were laid off, or forced to retire. This ridiculous policy, forced on industry by a greedy Congress looking to grub extra defense cash not needed for the Cold War any longer (yet another Democrat legacy - a$$holes) left a vacuum in the industry. Most electronics and hi-tech devices we take for granted are spin-offs from defense and space technology, and while many young techs (like me in my younger days) got trained and mentored by experienced techs in the military, Clinton's reign saw more people leaving the military in droves faster than they did during the Carter era when I joined. So there was a vacuum in the 2 critical areas where experience was gained by learning from those who had the knowledge.

Techs today that haven't gotten any real training or OJT from experienced techs have only college teachers and less experienced techs to learn from, and I see it getting worse all the time. The old saying "Those that can't do - teach" is true to a big point. Most teachers are teaching because they can't make it in their professional fields. The exceptions are those who are doing both - Professors who both teach and work in their professions.

The biggest problem I see is the fundamental approach to troubleshooting digital electronics today - THERE ISN'T ANY APPROACH AT ALL. When digital systems were created and installed on military vehicles, they used what's called 'Expert Systems', or what is more commonly known as flowcharting. It was thought that with the complexities and major increase in circuits that the analog technician would find it harder to track down a problem using old methods - they were wrong. Being a product of both the Analog and Digital worlds, I can honestly say that it's my Analog troubleshooting background that gives me more insight into fixing digital systems. I haven't used a flowchart in its entirety for years, although I do on occasion will use them if needed.

When there's a vacuum in experience in a major industry and technology, what happens is that mistakes and knowledge of the past aren't there to be drawn on. The biggest example of what I'm trying to explain is the burning of the Library at Alexandria by the Romans. All world knowledge up to that point in history was stored there and was lost in an instant. The resulting knowledge vacuum sent the world into the Dark Ages, and even today our society believes that we're smarter than those in ancient times. Nothing could be more arrogant - we constantly find that all the things we believe we have original ideas for were already in use thousands of years ago, or there's ancient technology that we use today. Concrete's a good one - invented by the Romans.

The tech vacuum we have has been extremely harmful - in many ways that knowledge loss led to the destruction of the 2nd Shuttle. When it burned up, those of us in the field weren't really surprised as we had seen the problems from the knowledge loss working its way through the system. Even senior astronauts were leaving because they suspected something was going to happen again. When it did, the only surprise was that it didn't happen sooner.

I know that's a long answer to a short question, but that's the reason HP techs just aren't techs in the true sense of the word. I don't even see them on the HP forums - only one person I've encountered there has any decent knowledge, and she's not that great. But she at least has common sense, and to be any kind of repair jockey that's 85% of what you need.

 

Happy Day after Christmas to all, and a most heartfelt thanks to ALL (especially 2.0) who contribute to this forum. The sharing of knowledge has truly been a wonderful gift to those of us who are somewhat inexperienced.
JoeNeil

 

hey

i dont think this has come up yet in this forum.. I have a hdx 9000 series laptop that is having quickplay button issues.. but before everyone starts fussing that everyone here is having issues let me explain a bit further...

The issue i am having is that the quick launch button seemd to "press" themselves. I have noticed that it only happen when the screen is close to them (say within an inch or two) what will happen is i will have the internet sound randomly cycle on and off, volume will turn itself up and down, and the cdrom will randomly eject. This does happen when the scren is pushed back a little ways though.

Talking to an hp tech they cant seem to replicate this on their "test: machine and i cant seem to find anything else about this so it is probably independent to my machine. I was thinking that the lcd screen may be "leaking" an electrostatic discharge, but then again i dont recall ever getting "shocked" from it.

Does anyone have any ideas as to what may be causin my quick launch button to act so weirdly? maybe something inside the computer itself.

oh! i also tried driver reinstall and restarts and everything else.. but no luck.. it only seems to happen when the screen is folded out to about an inch or two from the quicklaunch buttons...

this is by far the oddest problem i have encountered with any on *my* machines and it seems it may almost be a first for hp as well since their techs dont seem to have any idea...

 

Yeah Merry Belated Christmas to you all, and have a Happy New Year with your HDX behemoths.



Aloha

 

ok just an update for anyone that may be wondering.. my problem, according to an hp tech guy, is most likely electrostatic discharge due to an unshielded wire. Was told this is very uncommon, but is possible. Sounds good to me. Least i was very close guessing that it was ESD in the first place xD

 

Can anybody help me here?
I want to buy the highest end 20 inch HDX available.
Cost is irrelevant.
The best that I've seen is over 2.8GHz & 8GB of RAM (Yes I know VISTA won't make use of all this).
I've also seen a 1000GB model in Australia.
The problem is that HP have a policy to never supply leading edge laptops within the UK.
If I import from abroad, will HP UK honour the warranty?
Regards
Paul

 

You talking about the 1 year manufacturers warranty, the paid for warranty, or coverage for being scammed?

If its the 1year warranty I'm not sure if you are outside the US but the way I thought it worked was you give them the serial number, model number, and if its within the 1 year mark they;ll cover you with the 1 year warranty. If it REALLY IS the highest specs you will fit within it since they only came out for like 2 months or so in the summer then was discontinued. I'm wondering though if its legit though.

If youre asking about the paid for warranty as in accidental warranty yes you can add that but you obviously have to pay for it.

If youre asking for insurance for being scammed, not a chance. You can only get that from your credit card and or Paypal but you have to follow the Buyer Seller protection policy. Is this an actual store you see this in or an online store? And are you looking at the 20 inch model or the 16 or 18 inch one?

 

I've also experience a similar problem with mine. I thought I was going crazy at first but, sure enough, the CD Drive would randomly eject itself and I'd randomly hear the quick launch button clicking noise. The only reason I haven't made note of it on this forum is because it seems to have subsided lately, however, it definitely was happening. What's more, (and this may be related to the above stated issue), when I use the volume slider to adjust the volume, it'll randomly lower the volume when it's supposed to be raising it and vise-versa.

 

i noticed the same "symptoms" you have mentioned.. i will also have the the internet just turn off on its own and the volume will mute itself.. never seems to unmute though... have had volume turn itself up and down and like you said turn down when i was trying to turn up and vice versa.. so far my fix has been to just move the screen back away from the quick launch keys... after doing that i dont have problems with any of it. try that and see if it helps./. maybe there was a line of them that were ill manufactured.

 

The internet turning on and off and the random muting occurred for me as well.

Thanks for the advice!

 

let me know if that helps with your case.. maybe theres something else other than the unshielded wire that HP suspects...

quick question.. has your been dropped or banged around or anything? i havent done anything serious to mine.. but have had a couple close encounters in my car where after hitting the brakes rather hard have had the laptop hit the floor... good thing i got the 4 year total care warrenty on it xD

but was thinking maybe if the problem is ESD as I was originally thinking then rather than an unshielded wire it may be a damage to the screen itself... just a possibility though..

 

It hasn't really been dropped or banged around at all to the best of my knowledge. I've rolled it around a lot in the HP Roller Case, and it's inevitably been buffeted and jolted around by different ground textures, however, aside from moving it from location to location via the case, and the entailing possible shocks, I can't really think of anything in particular. I don't have any warranty on it, so I have to be extra careful =). Speaking of which, on Christmas, I went to pack it up and didn't realize that there was an audio wire still connected to the back of the unit. Well, to make a long story short, the wire ripped out and the end became bent, however, that wasn't the worst part. With it, it ripped out the circular metal piece which is on all of the headphone jacks, and also cracked the inside slightly. I'm not sure how best to fix it--I don't want to damage the unit further, but I'm not too keen on taking it apart, especially just to fix the headphone jack and reinsert the metal piece. The jack itself still works fine--at least I haven't noticed any differences in sound quality or anything, and the 3.5mm jack still fits into it properly. Perhaps I'll post a picture sometime so you fully understand the problem.... I'm starting to ramble though; to answer your initial question 'No, I haven't dropped it or anything'.