*HP dv5z (1XXX series) Owners Lounge* **PUMA Goodness**

Well, Brian, the link was sent to me by HP
The link wil send the request to InsydeH20 the BIOS ppl, you have just contacted the Tech support in India...pls let me know what version of 'You cant have Hybrid Crossfire' you get

 

Official!
HP just told me they are working on a new BIOS, we need to keep the pressure on em!

 

thats awesome cant wait!

 

wow, people at corporate will say anything. They never even published the F.11 revision even though they are shipping it on units. Until i see an actualy published revision or atleast some sort of internal memo, i'm just gonna chalk it up to chatter and try another method. Cudo's to trying, and yes i submitted a ticket via your link. Keep up the preasure and hopefully you will be rewarded and soon.

 

Well, I had an issue with them not releasing F.11 for public consumption yet, but then it kinda makes sense....
They probably didnt release it becasue its an interim BIOS, and they will just directly release the new BIOS which enables HYBRID CROSSFIRE
OR SO I HOPE!
thanks for pushing the requests though!

 

http://shop2.frys.com/product/5503990

Will this ram work with this laptop?

 

This is much more progress than has been made previously on this. We may finally be able to use all the performance we payed for. And yes, I believe that RAM will work but it has a lower frequency than the memory it comes with. There's both good and bad things about that, but if you can find a set that's DDR2-800 PC-6400 that would be better.

 

Yeah that's a bit slow. I just got this and it works great. free shipping and pretty much the best price around without a rebate that may or may not get sent back to you.

 

Hey guys just got this laptop and just joined this forum..
Just wondering if there are any "must-have" upgrades or any software changes/additions/deletions people usually do for this laptop?

 

For deletions and stuff, just getting rid of the usual bloatware or, best of all, a clean install of vista.

 

That makes sense. I've received no reply from the link I used.

 

Atin.

Im getting this laptop in the mail sometime this coming week hopefully.

What are the usual bloatware? i havent bought a computer in soooo long so im not sure exactly what needs to be takin off.

And how would i do a clean install of vista?

 

There is a sticky in the HP forum on how to do a clean install of Vista

 

As he said, there's a sticky already. And the bloatware would basically be anything that doesn't come with a fresh install of Vista.

 

I submitted a request too. I'll poke around some other places; my company is an HP software development partner so I may be able to get some other folks' attention...

 

Thank you!

 

Is it possible to get a new screen? 1280x800 is more limiting than I anticipated.

 

For all you PUMA lovers out there, yall might be interested in this. It's a called Fusion for amd based laptops, and it is a tool that can overclock your laptop for gaming, but the cool part is that it can also stop services and stuff, check it out if you're interested, the link is here...
http://www.amd.com/us/fusion/Pages/index.aspx



-=-=-=-
proud owner of the little laptop that could, a dv5z!!!

 

After owning this dv5z for a couple weeks, I've decided there are a few things I really don't like about it... The battery is on the same side of the body as the CPU/heatsink, so it always cooks. Heat really kills LiIon batteries. My Asus M6Ne had a better design - the battery is on the front of the body, at the farthest possible point away from the CPU.

The lighted logo on the display cover is really annoying. It's already annoying that this thing has such a high power draw / low battery life, but then they go and add a completely useless light to drain even more power. It doesn't seem that there's a software switch to disable it either; I'll probably wind up opening the display enclosure and disconnecting it. If they wanted to add an LED to the case, why couldn't they have made it something useful, like a way to illuminate the keyboard in the dark?

I just disassembled the whole thing to get to the heatsink so I could apply some ArcticSilver to it. What a pain, you have to remove *everything* else before you can get to the processor. Whoever designed this case really didn't care about making it easy to replace the processor or to clean the fan. Stupid. (And it seems that the AS hasn't made any difference at all in the temperatures. Oh well.)

The touchpad buttons still feel bad to me, but I guess I've gotten used to the keyboard by now. I'm beginning to wish it had an S-video output, since my TVs at home are all still analog. Hmm...

 

There should be an illuminated keyboard on some of the newer highend models. As for the lighted logo, all the new companies are doing that, my friend jsut got the new 18" acer and it's logo lights up too, but looks much better than the HP one.

What is so good about this arctic silver stuff?

 

You could have bought another Asus laptop, but i bet it would have cost alot more $$$ =)

 

Hi Guys!

Last Week I bought a DV5z, but yesterday I received a mail and contains that: "Thank you for your recent order with HP Home & Home Office Store. We regret that we are unable to accept it".
I called HP but they didn't give me any information, just the same at mail.

Any know why they declined my order? and if I can require the order to be procesed? or what to do?

Thanks!

 

Arctic Silver is one of the best thermal compounds out there. Unfortunately, if the heatsink and fan are limited, there's only so much AS5 can do. Although, I have to admit it made quite a difference on my brother's HP Pavillion ZD7000 laptop. His laptop used to shut down from the cpu overheating. After I applied AS5 to it, it ran considerably cooler and doesn't even come close to overheating now.

 

My first two laptops were Sony VAIOs, but then I discovered that Asus was their ODM and I could get nearly identical features without paying for the Sony name. I don't think Asus would cost more than HP. But, when I was looking for a new machine, there were no Asus laptops available built on the AMD Puma platform, so they lost my business. Now I see they have an M51Ta selling at NewEgg, but it doesn't have the screen resolution I want (15" 1680x1050 or 1920x1200) so they're still out of the running. Possibly I should have waited for a Clevo or Sager, dunno.

 

Here is what I got in response from HP software management. Do they think that they are dealing with people who don't know what they are talking about?? Anyways, you can also see my reply and I'll post again when they get back to me. I also used the links to pictures of the motherboard that were posted here. Hopefully, the author wouldn't mind.

 

Don't bother with HP Tech Support - below I present what I believe to be the longest exchange of emails possible with them regarding this topic (3 weeks worth). They confirmed, they denied, they zigged, and they zagged - in the end, like all idiots, they drug me down to their level and beat me with experience.

I've edited this to remove some personal info and place it in the order in which it occurred. Behold, the ignorance of HP Tech support...



ME: How do I enable (or is it possible) Hybrid Crossfire on the dv5z between the integrated graphics chip (Radeon 3200) and the Radeon 3450 card? ATIindicates that these two systems are compatible with Hybrid Crossfire but I do not see the option in the BIOS? Thank you.
*****
HP: Thank you for contacting HP Total Care.
In see from your mail that you wanted to know how to enablethe Hybrid Crossfire on your HP Pavilion dv5z-1000 CTO Entertainment Notebook PC.
It is our goal to assist our customers inthe best possible way and liveup to their expectations in providing quality service.I realize the importance ofthis issue and will make sure that I give you appropriate information.
If your Notebook has the correct hard specification (Processor and the Graphic card)it will definitely support the Hybrid crossfire. Also I would like to inform you that there isno option to enable todisable as it will be automatically enabled if you have the correct graphic card.
Please refer the link given below to know moreabout the Hybrid crossfire.
http://ati.amd.com/technology/hybridgraphics/index.html
If this does not fully answer your questions or further technical support is needed, pleasereply to this e-mail and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate yourfeedback.
For information on keepingyour HP and Compaqproducts up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Lawrence
HP TotalCare

****
ME: Lawrence,
Thank you. You said that if my computer had the correct processor and graphics card that Hybrid Crossfire would be enabled automatically. My computer has the following specifications:

- HP Pavilion dv5z Entertainment Notebook
- GenuineWindows Vista Home Premium with Service Pack 1 (64-bit)
- AMD Turion(TM) X2 Ultra Dual-Core Mobile Processor ZM-80 (2.1GHz)
- 15.4" diagonal WSXGA+ High-Definition HP BrightView Widescreen Display (1680 x 1050)
- FREE Upgrade to 3GB DDR2 System Memory (2 Dimm) from 1GB DDR2 System Memory (2 Dimm)!!
-256MB ATI Radeon(TM) HD 3450 Graphics
- FREE Upgrade to 160GB 5400RPM SATA Hard Drive from 120GB 5400RPM SATA Hard Drive
- Webcam Only
- HP Color Matching Keyboard
- 802.11a/b/g/n WLAN and Bluetooth
- No Modem
-$99 Blu-Ray ROM with SuperMulti DVD+/-R/RW Double Layer
- NoTV Tuner w/remote control
- High Capacity 6 Cell Lithium Ion Battery
- 50% OFF Microsoft(R) Office Home and Student 2007!!
- Mobile Stereo Earbud Headphones (2 pair)
- HP Home & Home Office Store in-box envelope
Is this configuration adequate for Hybrid Crossfire?

****
HP: Thank you for your reply regarding the Hybrid Crossfire activated in your notebook PC.
I assure you of my best possible assistance to resolve the issue.
I would like to confirm you that HP dv5z notebook PC series can make use of the Hybrid Crossfire technology using the integrated GPU 256MB ATI Radeon(TM) HD 3450 Graphics card. Also, HP dv5z notebook PC series can make use of both the integrated GPU.
If you need further assistance, please reply to this message and we will be happy to assist you further.
Wish you a great time!
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
James
HP Total Care
****
Me:
James,
Thank you for confirming that my particular laptop can make use of the Hybrid Crossfire technology. Can you please tell me how to confirm that Hybrid Crossfire is activated? I see nothing int he ATI Catalyst control panel that indicates that Crossfire is activated, nor does the integrated graphics card appear in the device manager or the Catalyst control panel. It appears to only recognize the HD 3450 card.
***
HP:
Thank you for writing back to us.
I understand from your email that you want to know, whether how to verify if theHybrid Crossfirehas been activated on your notebook graphics card.
I realize the importance of your issue and I appreciate the opportunity to assist you in this regard.
Please note that the ATI HD 3450is the one which is discreet GPUas shows in the given below graphical view andfor the integrated GPU your notebook does not have the AMD 780 series Chipset in order tohave a Hybrid graphics(Hybrid Crossfirefeature). Since, you are notebook has a AMD Turion(TM) X2 Ultra Dual-Core Mobile Processor ZM-80 due to this Hybrid Crossfirefeature is not avaiable. For your reference, you may view thegiven below information.
Notebooks with ATI Hybrid Graphics have similar hardware features but add the benefits of ATI PowerXpress™ technology whichprovides on-the-fly switching between the integrated graphics and discrete graphics processors. Look for notebooks with the ATI Hybrid Graphics logo to get the performance, efficiency and productivity.
Or please visit the givne below Non HP weblink:
http://ati.amd.com/technology/hybridgraphics/technology.html
NOTE: The URL above will take youto a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq productsup and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Sam
HP Total Care
****
Me:
Sam,
1. If what you said was true (that my DV5Z will not run Hybrid Crossfire), that means the previous technical representative, when reviewing my computer specifications, specifically lied to me when he stated " I would like to confirm you that HP dv5z notebook PC series can make use of the Hybrid Crossfire technology using the integrated GPU256MB ATI Radeon(TM) HD 3450 Graphics card." If so, this is product misrepresentation and I should be duly compensated for purchasing a computer under false pretense.
2. Contrary to your statement, the HP dv5z that I have DOES have a AMD 780 series chipset (see the below graphic taken directly from the computer when shows the chipset as AMD 780G). So you lied as well. According to your own logic,Cross Fire should work.

So PLEASE have someone who REALLY knows what they are talking about, let me know how to enable Cross Fire on this computer. And, if it is not possible, WHY HP tech support (as shown below) says it is possible.
It SHOULD be possible - I have a 780G chipset with a Radeon 3450 card just as indicated on your graphic.
PLEASE SEND THIS TO A SUPERVISOR OR SOMEONE WHO REALLY KNOWS WHAT THEY ARE TALKING ABOUT!!!!
***
HP: Thank youfor replyingto HP Total Care.
I regret for giving contradicting statements regarding setting up theHybride Crossfire on your HP Pavilion dv5z-1000 notebook.
I understand your concern regarding this feature and will make sure thatI give you the correct information.
I would recommend you to follow the below given instructions to enable Hybride Crossfire on your notebook.
Make sure you have got the latest BIOS updated. Make sure primary graphics adapter is PCI-EDownload latest Catalyst from ATI. Please click on the belowgive web link to download the latest Catalyst driver: http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista32/common-vista32Install Catalyst Driver 8.8After system restarts, you can see crossfire is enabled
I hope this information is helpful for you. If you need further assistance, please reply to thismessage and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience.We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Sincerely,
Susan
HP Total Care
****
M e: Susan,

I still cannot get hybrid crossfire enabled on this computer. Please see my comments regarding the steps you provided below.
1. I have latest BIOS (F.11 shipped with computer which is even more up to date than the latest available on the website).
2. 3450 in in primary PCI
3. The link you gave for the latest Catalyst drivers was for32 bit Vista. As I have 64bit Vista, I downloaded those instead. Note that these ATI drivers are NOT meant for laptop computers (you would think that HP support would know that) and will therefore not install in them without being modified. So basically you told me to install something that cannot typically be done.
Note that it IS possible to install the catalyst 8.8 drivers on a laptop IF they are modified using "mobility modder" (see http://www.driverheaven.net/modtool.php). Using this tool, I wasable to successfully install the Catalyst 8.8 suite on my laptop.
EVEN THEN - hybridcrossfire is still not an option.
SO THEQUESTION REMAINS - HOW CAN I ENABLE HYBRID CROSSFIRE ON THIS LAPTOP - IT HAS THE CORRECT 780G CHIPSET AND RADEON 3450 CARDTO MAKE IT WORK!!!
I am very frustrated with HP support as you have given me continually conflicting advice regarding hybrid crossfire as well as offered up incorrect drivers etc. Please send this to a supervisor who really knows how to enable hybrid crossfire.
***
HP: Thank you for your reply to HP Total Care.
I understand from your email that youw ould like to know how to enable hybrid crossfire in your notebook.
I realize the importance of the issue and make sure that I will provide you with the appropriate information.
Catalyst Control Center-Help-Crossfire: The help file no longer states that Crossfire is enabled by default under the Windows Vista operating system
Also, please open the link given below and go through the document.
http://www.ngohq.com/news/14486-ati-catalyst-8-8-a.html
If youn eed further assistance, please reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciateyour feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Sincerely,
Philip,
HP Total Care
***
HP AGAIN:
This is Philip from HP Total Care.
I am sorry to say that the help file no longer states that Crossfire is enabled by default under the Windows XP operating system and it is not for Vista. In Vista it is enabled by default. To explain,it is just like a DirectX control file wherein you have to download the file thats it and itwill do it's work at the back ground.
Yours Sincerely,
Philip,
HP Total Care.
***
HP AGAIN:
Thank you for contacting HP Total Care.
This is Daisy from HP Email Support.
I am personally following up on your e-mail, as for providing you appropriate information, we would like to know the following information:
Serial Number:
Product Number:
Operating system:
We gave the earlier information based on the data you provided. If you have 780G chipset with a Radeon 3450 card, your system should support Hybrid crossfire. But we have only limited knowledge about the same. However, I can guide you to get the software, if you provide me the above information.
I want to make sure that the issue is completely resolved. If the issue has not been resolved, please reply to this mail and we will assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Daisy
HP Total Care
****
ME: I gave them the requested info.
****
HP:
Thank you foryour reply.
I will make sure that I give you the appropriate information.
Thank you for the information. You may run the following catalyst video driver for enabling the Hybrid Crossfire.
https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/gamesite/8-
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Daisy
HP Total Care
***
Me: Daisy,
The link you sent was incomplete/does not work. Can you please send me the correct complete link so that I can try these drivers to see if it resolved the hybrid crossfire issue?
***
HP:
Thank you for replying to us.
I gather from your mail that the web link given in the previous mail was incomplete and you were unable to download the catalyst videodriver for enabling the Hybrid Crossfire for the ATI graphics card.
, please find the web link for downloading the ATI Catalyst Software Suite. Please install this suite and you can enable the Hybrid Crossfire from the catalyst suite. The steps for it is given below.
https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/gamesite/8-9_vista64_dd_ccc_wdm_enu_68906.exe
Enabling ATI CrossFireX
When a ATI CrossFireX configuration is detected for the first time by the ATI Catalyst display driver, ATI CrossFireX is automatically enabled, and the best possible GPU combination is selected based on your hardware configuration. If necessary, you can change the existing ATI CrossFireX configuration using the following procedure.
From the Graphics Settings tree in the ATI Catalyst Control Center software,click CrossFire™.From the Graphics Adapter list, select the graphics card that acts as theDisplay GPU.Select Enable CrossFire™.
For further reference, please visit the following web site.
http://www2.ati.com/manuals/ati_radeon_hd_3400_series.pdf
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receivean e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Keith
HP Total Care
***
Me: The Catalyst 8.9 drivers are not meant for laptops. They do not enable hybrid crossfire on my dv5z laptop. Do you not have a laptop that you can test this on? Mine is BRAND NEW! You should be able to test out anything you are telling me. You CAN NOT install catalyst drivers directly from ATIs website on an HP laptop computer.
So - How do I enable Hybrid Crossfire?
***
HP: Thank you for contacting HP Total Care.
It is our goal to answer questions presented to us as quickly as is possible. In order to respond to your question adequately, however, we will need to take some time to research and gather the appropriate information.
As soon as we are able to get this information, we will once again e-mail you. Please note - The estimated turn around time for us to research on your issue and get back to you with our suggestions is 48 hrs. This is necessary in order to get the best possible answer to your question.We apologize for any inconvenience this may cause, but wish to assure you that we will respond as quickly as is possible.
I appreciate your patience and cooperation with us in resolving this issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Sincerely,
Susan
HP Total Care
***
Me…1 week later…
It has been well over 48 hrs, any answer?
***
HP: I apologize for the delay in response. I appreciate the level ofpatience you have shown so far. I need to do a research on this issue.
I will surely get back to you in 24 hours. I request you to be patient.
Thank you.
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Matthew
HP Total Care
***
HP: This is Matthew from email support.
I did a research on this issue. Even though this feature is available on AMD / ATI 's, it is totally dependant on the notebook manufacturer to embed it in the notebook.
I regret to inform that it may not be a feature of your notebook and thus you are not able to use that feature. I apologize for all the inconvenience caused. I appreciate the level of patience you have shown so far.
My sincere apologies again.
Thank you.
Sincerely,
Matthew
***
Me: Matthew,
" it is totally dependant on the notebook manufacturer to embed it in the notebook"

I think you mean, it is totally dependant on the notebook manufacturer to ENABLE it in the notebook. That I agree with - the hardware is already there, however HP must enable the use of both graphics cards within the BIOS. It is absolutely unthinkable and ridiculous that a feature which could provide such performance gains is crippled by the manufacturer of the notebook (HP). When is HP going to realize this and release a BIOS that enables this feature? I paid for the hardware - I should be able to utilize it to its fullest.
***
HP: Thank you for writing to HP Total Care.
The Hybrid CrossFire requires two components: a Hybrid CrossFire chipset and supporting graphics card. Your HP Pavilion dv5z-1000 CTO Entertainment Notebook does not have Hybrid CrossFire chipset. Hence, even updating bios will not add this feature to the notebook.
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Helen
***
Me: It does have a Hyrbid CrossFire chipset - a "Puma" based 780G chipset with a Radeon 3450 graphics card. See the attached graphic taken directly from the computer which shows the correct chipset. We have already been over this before about 10 emails ago. The only reason it does not work is the BIOS does not allow it.
I am sick of getting a different HP tech support representative every time we email back and forth - you obviously do not read through the entire email chain. You only give me a response straight off of your stupid canned response list. Please elevate this to the next level of technical support.
****
HP: Thank you for writing to HP Total Care.
I have reconfirmed with our Advance support team HP Pavilion dv5z-1000 CTO Entertainment Notebook PC motherboard does not have Hybrid CrossFire feature.
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare

Sincerely,
Helen
HP Total Care

 

Why are people wasting their time with these low level tech support people. They are not going to be able to help us. most of them have no idea what they are saying. if they say it's enabled, are you planning to sue the company to hold them accountable? it's just a waste of time. you can file as many tickets as you like, but unless you atleast go up through corporate escalations, your not going to get anywhere. If it's going to be enabled, were going to need bios support and that's where it gets the hardest. complaining to india (or who knows where else) is not going to get that.

 

Agreed...I just thought it was amusing really.

 

and frustrating too

 

Hmm...i just checked out the Asus on neweggs site, and it looks good, i like the fact that it has the 3650 video, which is better than the one in my dv5z...but fact is, for what i paid, (around 800 after coupon) for a laptop w/ a bluray player, and 1680x1050 resolution, and a dedicated graphics (low end though it may be, HD-3450)....the dv5z was the way to go, and it holds up nicely in comparison.

The clevo/sager idea is a great one, and what I intended on buying before the dv5z deal came around….but again, the $$ would have been more.

 

Windows update is showing a driver update for the AMD sata controller. doesn't seem to make much of a visable difference, just thought i'd put it out there that an update exists.

 

Hello ,
Thank you for writing back..
I have reviewed your message, and it is apparent that this issue requires the attention of our research and development team.
Please get back to me with the following information:
===Information regarding the issue:
1. Current BIOS version installed:
2. SysID (Can be found when booting into bios):
3. For software/application issues include name and version of software:
4. For hardware issues include driver version and Device ID as listed in Device manager:
5. Installed Operating System and Service packs (Also, please confirm us whether the Operating System installed was bundled with the notebook or using a retail version):
6. Did the unit ever function correctly? (If yes, when did the problem start?)
7. Did you add or change anything around that time?
8. Additional information: (Eg: Added Software or Hardware, or other pertinent information)
9. Has the unit been serviced? (If yes, when was the unit returned?)
10. Has recovery been run?
11. If yes, what type (Recovery Partition/F11, Customer Created CD/DVD, HP CD/DVD)
12. Issue (Please provide all details and screen shots if possible):
13. Troubleshooting: (include all steps you performed including any softpaqs that were applied and any Diagnostics that were performed):

===Contact Information:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mail stop:
* Phone Number :
* Convenient Time for Callback:
NOTE: The callback hours are from 7 a.m. to 7 p.m. (MST), Monday through Friday.
* Alternate Time for Callback, (if we are unable to make contact the first time):
Once the information has been updated in our database, our research and development team will work on it and one of our technicians may contact or update you on this issue.
Sincerely,
Sam
HP Total Care
***Do Not Delete Service Ticket Number***
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Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
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-----Original Message-----
From:
Date: 09/26/2008 10:20:21 EST
To: [email protected]
Cc:
Subject: RE: RE: RE: FW: Patch download issue
I spoke with AMD and they agreed with what I said....HP needs to enable 'surround view' in order to enable Hybrid Crossfire and I do have 2 cards...please read what I have written before sending me another canned response!
I am sorry to say, but you are absolutely wrong.
My laptop has both the HD3450 dedicated and the HD3200 on board (as a part of the 780G chipset) the HD3200 is integrated into the Northbridge (IGP), and the HD3450 is an add-on card.
Here are the actual photographs of the two in theDV5Z notebook
HD3200 IGP as a part of the Northbridge: http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1523.jpg
HD3450 (optional add-on card, cost $100 during order process to add this): http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1527.jpg
HD3200+HD3450+Turion: http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1524.jpg
I need the HYBRID CROSSFIRE enabled, since that was the only reason I bought the AMD PUMA platform (Turion+780G).
Please answer immediately.
Sincerely,

Sincerely,

________________________________
From: [email protected] [[email protected]]
Sent: Thursday, September 25, 2008 2:12 PM
To: ,
Subject: Re: RE: RE: FW: Patch download issue

Hello ,
Thank you for writing back to us.
At this point of time, I would like to informyou that Hybrid crossfire is the feature used in any system embeded with dual graphic cards. Also, let me share that, The pavilion dv5z-1000 notebook consists of only one graphic card of 256MB ATI Radeon(TM) HD 3450 Graphics.
Being this the reason, you may not be able to use feature Hybrid crossfire on your notebook.
Hope the information provided is helpful to you and addressed your concern. If you need further assistance, please reply to this message and I will be happy to assist you further.
Sincerely,
Stacy
HP TotalCare
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidentalor consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
http://redirect.hp.com/svs/rdr?TYPE...email&pf=cndt&locale=en_us&bd=pavilion&c=none
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-----Original Message-----
From:
Date: 09/25/2008 09:15:18 EST
To: [email protected]
Cc:
Subject: RE: RE: FW: Patch downloads issue
I am sorry to say, but you are absolutely wrong.
My laptop has both the HD3450 dedicated and the HD3200 on board (as a part of the 780G chipset) the HD3200 is integrated into the Northbridge (IGP), and the HD3450 is an add-on card.
Here are the actual photographs of the two in the DV5Z notebook
HD3200 IGP as a part of the Northbridge: http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1523.jpg
HD3450 (optional add-on card, cost $100 during order process to add this): http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1527.jpg
HD3200+HD3450+Turion: http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1524.jpg
I need the HYBRID CROSSFIRE enabled, since that was the only reason I bought the AMD PUMA platform (Turion+780G).
Please answer immediately.
Sincerely,

________________________________
From: [email protected] [[email protected]]
Sent: Wednesday, September 24, 2008 10:22 PM
To: ,
Subject: Re: RE: FW: Patch download issue
Hello ,
Thank you for writing back.
, I would like to inform you that it is not possible to use the Hybrid CrossFire feature on these notebooks and their is no option in the BIOS for the settings.
If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Jackson
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for theadvice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
http://redirect.hp.com/svs/rdr?TYPE...email&pf=cndt&locale=en_us&bd=pavilion&c=none
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial informationin any e-mail replies.
-----Original Message-----
From:
Date: 09/24/2008 17:58:30 EST
To: [email protected]
Cc:
Subject: RE: FW: Patch download issue
I am sorry to say, but you are absolutely wrong.
My laptop has both the HD3450 dedicated and the HD3200 on board (as a part of the 780G chipset) the HD3200 is integrated into the Northbridge (IGP), and the HD3450 is an add-on card.
Here are the actual photographs of the two in the DV5Z notebook
HD3200 IGP as a part of the Northbridge: http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1523.jpg
HD3450 (optional add-on card, cost $100 during order process to add this): http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1527.jpg
HD3200+HD3450+Turion: http://img.photobucket.com/albums/v200/sthulin/dv5z/IMG_1524.jpg
I need the HYBRID CROSSFIRE enabled, since that was the only reason I bought the AMD PUMA platform (Turion+780G).
Please answer immediately.
-
Sincerely,

________________________________
From: [email protected] [[email protected]]
Sent: Wednesday, September 24, 2008 1:03 PM
To: ,
Subject: Re: FW: Patch download issue

Hello ,
Thank you for contacting HP Total Care.
From your E-Mail description, I understand that you would like to get a BIOS update so that you will be able to use the feature of Hybrid Crossfire on your notebook. Let me assist you in this regard.
, I wouldlike to inform you that Hybrid crossfire is the featureused in any system embeded with dual graphic cards.
But the pavilion dv5z-1000 notebook consists of only one graphic card of 256MB ATI Radeon(TM) HD 3450 Graphics. Hence, I am afraid to inform youthat it is not possible to use the Hyrbid CrossFire featureon these notebooks.
I regret for the inconvenience this might be causing to you in any regard.
I hope the above information is helpful to you and addressed your concern. If you need any further assistance or clarifications, please reply to this E-mail. We would be delighted to assist you.
Sincerely,
Sophia
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP doesnot assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
http://redirect.hp.com/svs/rdr?TYPE...email&pf=cndt&locale=en_us&bd=pavilion&c=none
For more information, including technical information updates, please visit our Web site athttp://www.hp.com/support.
HP does not require you to send any financial data inyour reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
-----Original Message-----
From:[email protected]
Date: 09/24/2008 11:24:54 EST
To: [email protected]
Cc:
Subject: FW: Patch download issue
This message has been rerouted to you by the HP.COM email Router.
Ifthis message has been sent to you in error, please send it back
to the Router mailbox at HPCOM REROUTER per the HP email
directory. (R.C.ID 2604778-3508275-0924:1738-RH)
Originalmessage follows:
-------------------------

-----Original Message-----
From: HP Software Web
Sent: Friday, September 19, 2008 10:25 AM
To: HP Software Web
Subject: Patch download issue
Here is a message from a customer, generated from this URL:
http://www.managementsoftware.hp.com/contact/feedback.html
Sent: 2008-09-19 17:25:24Z (GMT)
First name:
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Title:
Company name: Mantikos Inc.
Address 1:
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State name: Texas
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Country: United States
Email address:
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Subject: Patch download issue
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Signature: HP Management Software
Lang: en
Cc: us
Page title: Feedback
Comments:
We have multiple DV5Zs here with HD3450 andneed HP to enable HYBRID CROSSFIRE vis the BIOS. You have handicapped the hardware we have paid for by disbaling the HYBRID CROSSFIRE this needs to fixed immediately via a new BIOS release

 

This is the latest from HP
hopefully thier 'R&D' team knows a lil more bout what they are talking bout!
Closest I have come to the ppl who can really help!

 

While i don't mind you using my pictures... could you please not hotlink directly to them in your emails. Feel free to host them yourself and use that but i don't like the idea of them linking back to someone who is not doign the direct communication.

 

FYI, AMD confirmed in a reponse to a query sent to them that it was an HP BIOS issue and HP needs to enable Surround View in order for Hybrid Crossfire to work.

 

Ok, sorry for that...
give me till the end of the day before I put them on myserver...I am at work and cant do it right now!
Once again, sorry for that!

 

hey, finally got my laptop!

i was wondering if anyone could tell me some key things to delete from the laptop that could free space and ram usage.

i probably should do a clean install of vista, but i sorta forgot and well already downloaded a bunch of things that i dont want to dl again.

So if anyone could give me some tips it would be greatly appreciated.

Thank you.

 

also, this firewall crap is pissing me off lol.

I dled WoW.
But when I try to get the patches, they stop because of firewall.

Anyway to get around this? I tried lowering firewall but it still kept happening.

 

Hey guys,

I just purchased a HP DV5-1007tx with 4GB RAM and 512MB VRAM. Among the many games I have installed, I have the game FEAR.

Now what's happening is I run the game fine with 200FPS or whateva for about 2 minutes. No lag, just great gaming... Then, all of a sudden that drops to 20FPS and it starts lagging like heck. Not just the gameplay but the menu and any video.

What gives?

 

can anybody tell me what dhipset the dv5t uses and if it supports ddr3

 

backup those and do a clean install.

 

the user 'Mantikos' confirmed here officially that HP's working on the new BIOS in order to enable hybrid crossfire. any update on it?

 

Yes ali, I had posted (on the previous page) the latest updates on that front and NOW I am in direct contact with the R&D dept of HP and fwd them the details they needed and the e-mails from AMD I had recieved. Looks like there is still hope on getting the HYBRID CROSSFIRE and SURROUNDVIEW enabled on our laptops.
AMD's e-mail basically said, get HP to enable SURROUNDVIEW in the BIOS and you will automatically get HYBRID CROSSFIRE in CATALYST. I have communicated this to HP's R&D as well!

 

@Mantikos
keep up

 

Mantikos, you are doing a great job! Thanks! I was trying to contact HP to get some information about hybrid CrossfireX but I get nothing.
But Don't forget the DV7z series, tell R&D about both notebook! That could help future buyers!

Good Luck!

 

I think for the last two people, this is the dv5z forums, not the dv5t forums - two similar, but different laptops.

 

According to HP's service manual

http://h10032.www1.hp.com/ctg/Manual/c01550108.pdf


dv5z models with HD 3450 comes with AMD M770 chipset instead of M780G. So HD 3200 is not available and Hybrid Crossfire is not supported.

I have a similiar spec Compaq Presario CQ40 notebook with Turion X2 RM-70 and HD3450. According to the service manual, mine comes with M770 northbridge, hence hyrid xfire is not supported. Only those models with integrated HD3200 comes with M780G chipset. Can anyone open up the notebook and confirm the chipset?

 

hey.

just got a quick question or problem.

So my webcam works with the tutorial and youcam and aim.

but when i try to go to chats.aim.com.

the webcam wont turn on.
the audio works on the site, but the webcam just wont work.
and there is nothing to click that turns the webcam on, on the computer.

so wondering if someone could test there dv5z out and see if they have the same problem at that place.

its just buggin me.

Thanks.

 

@wyemarn
many dv5z users have confirmed 780G chipset by opening their notebooks and uploaded images as well.

 

I am not sure what you mean