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    *HP dv5z (1XXX series) Owners Lounge* **PUMA Goodness**

    Discussion in 'HP' started by MightyJD, Jul 7, 2008.

  1. highlandsun

    highlandsun Notebook Evangelist

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    Hm, upgrading the RAM? Do you remember which higher grade RAM they used? I'd figure most SODIMMs are about the same in power consumption, but I guess it's worth a shot.

    I'm also considering getting a Samsung SSD (Corsair P256) since it idles at only 0.15W, that should keep the drive bay a lot cooler. I'm considering pulling out the optical drive; I never use it...
     
  2. highlandsun

    highlandsun Notebook Evangelist

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    Well, now that you mentioned it, several web sites are carrying A-Data's press release announcing their XPG line of low-voltage SODIMMs. They're supposed to operate at 1.6-1.7V, instead of the normal 1.8V for DDR2. If the dv5z BIOS has a setting to control SODIMM voltage, this would be a way to lower power consumption. I don't remember seeing any such useful options in our BIOS, and I don't feel like rebooting at the moment to check. Are there any programs out there that can change the memory voltage after bootup?

    [edit: Chaintech / Apogee is another line of 1.6V SODIMMs. Would be nice to try these out too...]
     
  3. GeneAum

    GeneAum Newbie

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    I've had my DV5z for a while now and have been trying to accomplish a full image backup to a USB connected drive.
    When booting the computer with the Ghost CD the transfer rate is brutally slow - about 1/10th of the USB transfer rate. I've tried a couple different drives and cables and get the same results.

    How can one get around this slow transfer rate? I would imagine Ghost doesn't have a USB 2 driver and is defaulting to a slower rate.
     
  4. Scottydont

    Scottydont Notebook Guru

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    Anybody had a problem with their sound output losing bass? Tested with an MP3 player to make sure it wasn't my sound system. Could it be a software issue?

    Warranty is up in 1-2 months.
     
  5. highlandsun

    highlandsun Notebook Evangelist

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    my speakers crackle when playing anything with more than a little bass content. seems there's something vibrating loose that shouldn't be, perhaps yours have shaken a connection completely loose.
     
  6. TreeFarmer

    TreeFarmer Notebook Enthusiast

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    I was wondering if anyone else has had the same problem as me, i've been getting horizontal lines running through my screen that prety much distort the image at various times:usually when waking it up from sleep or i sometimes from lifting the lid. I've been through HP tech support once and i reinstalled the video card drivers, i've got the 3450 in it. I've got like 30 days left on the warranty so i figure i should try and do as much as possible now. Any ideas are welcome,
    Cheers,
    Ben
     
  7. brianstretch

    brianstretch Notebook Virtuoso

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    Could be a bad LCD panel. I doubt it's software. If you can document how to reliably reproduce the problem I'd let HP monkey with it under warranty. Be sure to back up your HD first since they'll wipe it.
     
  8. Jibe

    Jibe Notebook Guru

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    Sorry, I am kind of new to this forum, but my bro is getting ridiculously high temperatures on his dv5z. The temperature hovers around 90 degrees Celsius when only surfing the web. When he starts playing just about any game at all it often just shuts off, I am almost sure because of temperatures. My guess was broken heat sync on the CPU, or maybe mis-applied thermal compound? Thanks for the help!
     
  9. phil77777

    phil77777 Notebook Enthusiast

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    make sure hes not using it on a couch blanket lap etc. anything that can block the vents will make the temp go way up. on a side not my dv5 was running about 65-70 on the web with vista and now ive installed windows 7 rc and it usually stays around 50-55 under the same conditions
     
  10. brianstretch

    brianstretch Notebook Virtuoso

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    Jibe: check what phil77777 said first. After that my first bet would be misapplied thermal compound. That happens a lot. Make sure the fan is running too, there should be fairly forceful fan exhaust at those temps.
     
  11. Jibe

    Jibe Notebook Guru

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    He is just running it on a wood table, so no problems there. Should I go into the bios and check his fan settings? It was bought at a local best buy under a year ago so I can just bring it there for any physical repairs, because I don't want to void his warranty. If the bios is fine then I will probably just bring it in.
     
  12. sciontc

    sciontc Notebook Enthusiast

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    On my dv5z the area where it hard drive is what is getting hot, Anyone else with heat issues what to report back with what area feels the warmest on the bottom of their laptop. Ive found that it maybe the hard drive that is causing the heat up issues.
     
  13. highlandsun

    highlandsun Notebook Evangelist

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    That's definitely a hot spot on mine too. I'm planning to replace my current SSD with a Samsung to see if that runs cooler. (My Titan is a power hog, just as bad as the HDD it replaced. The Samsung SSDs appear to be the most power efficient.)
     
  14. Evolution

    Evolution Vox Sola

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    On my dv5z the hottest spot is usually on the underside near the memory/chipset area. My hard drive area stays relatively cool even though I replaced the Fujitsu that originally came with the unit with a 7200rpm WD (SSDs are still too expensive IMO). However once I keep the notebook on the NC1000 cooler nothing gets hot not even warm :) .
     
  15. highlandsun

    highlandsun Notebook Evangelist

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    Yep. Thus my earlier inquiry about using lower-voltage DIMMs, but apparently nobody knows how to reduce the DIMM voltage in the BIOS. Oh well.
     
  16. Compax2405

    Compax2405 Notebook Enthusiast

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    The hottest spot on mine is the at the rear and 2/3 to the right behind the battery, have no idea why, but it has always been.

    A little off topic here, do any of you have problems with ATI PowerPlay, specifically it even showing up as an option.

    We have 2 dv5's in the house, both running most up to date ATI drivers (as of 2 days ago) and only one shows ATI PowerPlay and uses it. The other laptop constantly has its fan running on light use and its always spitting very hot air out whereas the other one gets warm at worst. Anyone have this problem?
     
  17. Evolution

    Evolution Vox Sola

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    I would try uninstalling and then re-installing the ATi driver again and see if that solves the problem. Windows vista power options should show you the powerplay settings for each power plan and allow you to change it.
     
  18. sl33pyon3

    sl33pyon3 Notebook Enthusiast

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    My laptop is the hottest just under the RAM port. I think I could cook brownies under it. Although I am running the laptop under Full Performance and have Boinc running SETI and Milkyway all day long, the temp according to Speedfan is 71*-74* C. I'm working on a make shift cooler that will sit directly under the RAM Slots. I have even pulled the plastic grid lining off the RAM Cover plate. Oh, well after a couple hours of working on a web site and some VB code it's nice to pull out a warm brownie!
     
  19. Compax2405

    Compax2405 Notebook Enthusiast

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    I thought that would solve the problem as well, but it hasn't. I have installed the most up to date drivers, the ones off of HP's support site, a couple versions in between and the powerplay option still doesn't show up.

    Yesterday I undervolted the CPU to see if I could reduce the temperature of the system a bit, but it didn't do much. Under an Orthos stress test HWmonitor reported 90 degrees C for THRM and the CPU wasn't that far behind, just a few degrees. The values were still climbing slowly before I stopped the test.
     
  20. Evolution

    Evolution Vox Sola

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    Is your Bios up-to-date on the dv5 that doesn't show powerplay? Does the one you can't get powerplay to work on happen to have a athlon processor and not a turion?
     
  21. Compax2405

    Compax2405 Notebook Enthusiast

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    I know it doesn't have up-to-date BIOS, it has never been updated. The laptop is a family members so I didn't want to mess around with it if I didn't need to. My dv5 (the cooler running one) has 1 revision below most up to date.

    Both laptops have QL-60 Athlon X2's and HD3200 integrated graphics.

    Since you brought it up I might try the BIOS update, it is ridiculous the heat the one dv5 is producing and I am sure it can't be good for the life of the laptop.
     
  22. Compax2405

    Compax2405 Notebook Enthusiast

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    I quickly updated the BIOS just after my last post and PowerPlay finally appeared! I will need to test the system to see if temperatures will be lower now.

    I would have thought a power setting like that wouldn't require a BIOS update to work, I thought that would be something that would work from HP? Unless it was a feature added later or broken by updated drivers, in that case excuse my lack of knowledge.

    Evolution, big thanks to you for the help, I appreciate it.
     
  23. Evolution

    Evolution Vox Sola

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    I suspected it might be the Bios because one of the recent Bios updates upgraded the VBios (graphics card bios) for the dv5z when the system Bios was updated. Therefore it was the only thing I could think of that could be causing the issue after your drivers were up to date. I am happy to hear you got it sorted. :)

    Also remember to help keep temperatures more under control use vista power management to control the processor's max and min percentage values. I prefer to use the powersaver profile when I am just surfing the web and doing other things that require light processing power. Then I use the balance plan when I need a bit more power, I rarely use the high performance setting.
     
  24. TorontoGuy

    TorontoGuy Notebook Enthusiast

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    I give you my experiences with the heat problem and for me, it definitely was the Hard Drive

    I don't have the dv5, see my signature, a previoius generation Turion 64 X2. And also in the household, a previous genation Athlon X2, TK-53 I think. My Turion runs great, no heat issues at all.

    But the Athlon, that's a different story. It always ran hot and when it reached 1 1/2 years old (out of the standard 1 year warranty) it got extremely hot on the lower left side and on the touch pad. Almost too hot to touch the touchpad and then computer started to freeze up and the screen would go black after only a few mintues.

    Called up HP Support and after a few minutes of discussion (it was out of warranty), I talked them into taking a look at it under the Nvidia defective chip extended warranty. Shipped it to HP and they identified that the Hard Drive was defective and they replace it (no charge). Thank you Nvida, even though it wasn't your fault.

    Now it runs, cool as a cucumber, or at least as cool as you would expect from a low end AMD CPU and Nvidia IGP - i.e. only a little warm

    __________________________
    HP Pavilion dv6618ca
    - AMD Turion 64 X2 TL-58
    - nVidia Geforce 7150M
     
    Last edited by a moderator: May 8, 2015
  25. Compax2405

    Compax2405 Notebook Enthusiast

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    Ok I have that all sorted out, on powersaver and PowerPlay maximum power savings on battery and plug, the daily activities of the laptop don't require maximum graphics. The end result of this is that the temperatures have gone down. They are still higher then my dv5, but they are better and lower then what I started with. HWmonitor reports 56 degrees Celsius for THRM and the CPU 60 degrees Celsius.

    The only item on the laptop that feels hot to the touch now is the hard drive. It is sitting at 41 degrees Celsius, but this is probably due to the position the laptop is in while in use. All other areas of the laptop have open airflow.

    Also, the hotter laptop has a Hitachi HDD whereas the cooler has a WD HDD.
     
  26. bergessio

    bergessio Newbie

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    Guys, do you know how I can get my DV5 Recovery Disks? Im not in the States and my laptop was bought over there.
    Is there any way to get them via the web, torrent, etc?
     
  27. Evolution

    Evolution Vox Sola

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    HP has released a new Bios for the dv5z.

    (F.35) However HP have not identified as yet what enhancements are included with this Bios version.

    You can get it here
     
  28. highlandsun

    highlandsun Notebook Evangelist

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    The download page for that version now lists the changes, both related to bugs with Hibernate.
     
  29. Larmie1997

    Larmie1997 Notebook Geek

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    Okay, been reading this thread since I bought this laptop back in Januaruy.
    I have been keeping up with the updates, specifically the BIOS.
    I am running the current f.35 BIOS.
    Would someone please let me know if these figures are too hot?
    Core #0- 75*C Under load- 93*C
    Core #1- 76*C Under Load- 92*C
    This is at idle with the the power setting at High Performance.
    I have read that some of you can get away with browsing the net under power saver mode, but I don't see how you can. Possibly it's the high amount of Java in the sites I go to. I dunno.
    Here is the system specs:
    OS Name Microsoft® Windows Vista™ Ultimate
    Version 6.0.6002 Service Pack 2 Build 6002
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation

    System Manufacturer Hewlett-Packard
    System Model HP Pavilion dv5 Notebook PC
    System Type x64-based PC
    Processor AMD Turion(tm) X2 Dual-Core Mobile RM-72, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.35, 7/6/2009
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.0.6002.18005"
    User Name Wifi-Pirate\Chris
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 3.00 GB
    Total Physical Memory 3.00 GB
    Available Physical Memory 1.76 GB
    Total Virtual Memory 6.20 GB
    Available Virtual Memory 4.93 GB
    Page File Space 3.29 GB

    Ideas? It's gotten to the point that even sitting on a flat surface, it will over heat.

    Here are my other quirks about this notebook:
    1. HDMI shuts the computer down? Any time I plug in an HDMI Cable, the laptop will just turn off. Not just the screen but the entire system
    2. When shutting down, the laptop makes a rather loud "click"???

    I dunno?
     
  30. brianstretch

    brianstretch Notebook Virtuoso

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    That is rather warm. My dv4z was starting to run a bit warm, so I used a can of compressed air to blow out a surprising amount of dust. Problem solved. It sounds like you've got a bit more than that going on, possibly the disturbingly common problem of thermal compound being improperly applied to the heatsink at the factory.
     
  31. Le_Prince_Noir

    Le_Prince_Noir Newbie

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    Hi,

    I am having a very peculiar issue.

    My dv5z shuts down in 3-4 seconds the moment I insert my headphones. This can happen when -

    1. Booting up (if I insert after I have switched it ON, it will shut down. If it has already been inserted, it will power up for 4 seconds and then it will shut down)

    2. Normal operation (It will shut down the moment I insert the headphone)

    I find this extremely strange. I don't recall changing any software drastically or doing anything radical to invoke this issue. It just started doing this randomly.

    I found just one other person having the same issue when I was searching for any clues..

    http://h30434.www3.hp.com/psg/board/message?board.id=Sound&message.id=1389

    Any idea guys?
     
  32. crache

    crache Newbie

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    try shutting down the computer, taking the battery and AC out, hold power button for 15 seconds. "drains static buildup"
     
  33. Compax2405

    Compax2405 Notebook Enthusiast

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    Anyone having problems with the HDD drop sensor in Win 7 RTM 64bit? I have found "fixes" on the net where you install two different versions of the driver/software package (one of them you only want the driver from it and the other you want the application).

    Problem is no matter what I do I can't get it to work, once I install the driver the sensor works, but it’s not as sensitive as it was under Vista and if I restart anytime after the driver is installed it trashes my Win install...
     
  34. Evolution

    Evolution Vox Sola

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    You are correct, I just tested my impact sensor and it doesn't react like it does in vista. The slightest jar of the laptop in vista and the sensor would intervene and park the read/write head however no matter what I do in windows 7, the sensor will not engage and park the read/write head. I never noticed this till you brought it up I just assumed the driver is installed therefore it should work. Well we are just going to have to wait on HP to release dedicated win 7 drivers in a few months time to fix this and other small issues (for me HDMI not found).
     
  35. marcklaser

    marcklaser Notebook Consultant

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  36. Compax2405

    Compax2405 Notebook Enthusiast

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    I do hope they put out an update soon, though it is now on my list of growing problems.

    I have some of the exact same problems, mainly the black screen no response sleep issue and the shutting down screen hang. I will post more details in your thread.
     
  37. Evolution

    Evolution Vox Sola

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    New Bios F.37 has been released for the dv5z

    http://h10025.www1.hp.com/ewfrf/wc/...-1&lc=en&dlc=en&cc=us&product=3759541&lang=en

    Updates: Adds support for a Display Switch function that works by pressing the Monitor toggle button on the remote control. This function is being added to support future Microsoft Windows Operating Systems.

    This bios update is actually listed under windows 7 drivers for the dv5z but it should install fine under windows vista.
     
  38. Compax2405

    Compax2405 Notebook Enthusiast

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    Update: I followed the steps (outlined by Wondimagegn on Jun 30, 2009 11:54:04 GMT http://forums11.itrc.hp.com/service...47626+1252288833351+28353475&threadId=1278047) and installed driver/software package SP42565 ( http://h20000.www2.hp.com/bizsuppor...n.jsp?swItem=ob-70262-1&lang=en&cc=us&mode=3&)

    It seems to work, but it isn't an official update for the DV5. It's better then nothing though.
     
  39. Evolution

    Evolution Vox Sola

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    I will have to give this 3D driveguard driver a try when I get off from work today. I remember reading over the weekend someone saying that the reason the current protectsmart driver doesn't work is because it is linked to the Bios. And it is the Bios that was blocking the sensor from working because the driver is meant to work for vista and if any other OS is installed it will hide the sensor. I have also seen reports of people installing the vista protectsmart driver but using the compatibility mode under windows 7 for vista and it works for them I will also try that as well.

    I noticed that HP have put up a windows 7 driver page on their support site for the dv5z. The only thing currently there is the latest Bios update but I am sure it won't be long before they put up more win 7 drivers.

    We really need the official win 7 drivers as some of these vista drivers are hit and miss for some of these components.

    EDIT: I reinstalled the vista driver but this time I used the compatibility mode under win 7 and it works! The sensor works just like it did in vista now, every time I shake the notebook the sensor kicks in (hdd light turns orange) and parks the read/write head.
     
  40. Compax2405

    Compax2405 Notebook Enthusiast

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    Very nice, that is a much easier way to get the sensor working. Sounds like both drivers work about the same. The 3D driver, just like the protectsmart driver, is very sensitive. Sometimes closing the lid at normal force trips the sensor.

    I second wanting a set of official Win 7 drivers. It is hard to trust Win 7 as primary OS on my DV5 right now. It doesn't seem to run as solid as it does with Vista.
     
  41. sl33pyon3

    sl33pyon3 Notebook Enthusiast

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    I will third that request. I hope that by October 22 they will be ready. I have been using Windows 7 as beta on other systems and would like to upgrade to it.
     
  42. highlandsun

    highlandsun Notebook Evangelist

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    Just fyi, this week my battery died and I had to order a new one. just about 13 months of ownership, so right outside the 1 year warranty. Very nicely timed, HP.

    This is the post I made the day I got it: http://forum.notebookreview.com/showthread.php?p=3795876#post3795876 August 18 2008.

    By the way, I was running my laptop with the battery removed for a few hours last night (since it was already dead and my new one only arrived today) and I noticed that my idle temperatures went up until I put the battery back in. I also touched the metal edges of the battery connector and noticed that they were pretty hot, even when the battery hadn't been installed for a while.

    Usually we expect the battery to get hot as a consequence of being charged - that's entirely normal. But here, it's become obvious that the notebook was designed to use the battery as an additional heat sink. And that's one of the stupidest possible things to do, since we also know that heat kills batteries. I'm beginning to suspect a conspiracy here, an intentional design decision that guarantees that batteries will fail at a predicted lifespan, and guarantees additional revenue after the laptop sale. Can anyone else confirm that their laptop behaves the same way?
     
  43. ammartaurus

    ammartaurus Newbie

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    Truth revealed.

    just talkd to HP the most senior person.. they say dv5z or atleast my machine dv5-1030ee has ati hybrid crossfire technology ...
    we can use this technology on notebooks. adding another 4xxx series gpu...
    they say RS780M chip with hd 3450 mobility radeon supports ati hybrid crossfire technology .

    i give 10/10 if this machine supports ...atleast they made me hopeful...
    they provide me this link for all informations i need .

    http://www.digital-daily.com/mobile/amd_puma ..

    for reference my chat activity id = (2833643).

    regards
    ammar saood
     
  44. WarpCorp

    WarpCorp Notebook Enthusiast

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    The information here is great... and here is a new Glitch in the never ending battle to improve these laptops....

    Well, I've been playing around with Windows 7 (which unlike XP, HP will support on these laptops) and find that it is really pretty nice. As fast or sometimes faster than XP and the 64bit version installed easily (clean install) and picked up and recognized and installed all the necessary drivers with the exception of the Validity fingerprint reader driver which is available at HP's driver and support download site. It's nice to be able to use ALL of the memory installed. Also, the new implementation of Ready Boost (which I have running on a 32gb SDHC card actually seems to make a difference in the performance of some programs. Startup and shut down are even quicker than with XP Pro.

    Now here's the rub... in Windows infinite wisdom they seem to have omitted the main features of 'Windows". You know how nice it is to custom size, position and configure the views in individual windows so that each time you open them, they open in the same position with the same view you left them with the last time you used them.... that feature is gone. Can you believe that? Now, in Windows 7, once you close down all your windows and go to open a new window - it opens in the same position and the same size as the last window you closed before logging off. Any subsequent window you open, opens to the same size in the same position in a cascade configuration.

    This means that every time you start up and log onto windows 7, you have to completely rebuild your desktop to get it back where you want it... and as soon as you close a window and later have to re-open it (even in the same session, you have to reconfigure it to where you want it and how you want it to look. This applies to both drive windows and folder windows.

    Can't you just imagine a corporation where every morning as people log on, they have to spend the first 10-15 minutes rebuilding their desktop? So much for "increased productivity". And it is compounded even worse if you are running dual monitors.

    What were they thinking? So email Microsoft at "[email protected]" with your complaints so they get this fixed. And while you're at it, tell them you want the classic menu structure back also.

    They came real close - but missed this basic function.

    Happy computing!
     
  45. WarpCorp

    WarpCorp Notebook Enthusiast

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    So... with a DV5z-1000 with a Radion 3450 graphics card upagrade - what does it take and how do I implement any of this to get improved graphics performance under Windows 7 or XP?

    Thanks in advance.
     
  46. roninmagik1

    roninmagik1 Notebook Consultant

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    Bump! I'm looking for similiar answers, though at this point, it'd be a miracle if anything actually happened...i've had this laptop for almost a year and my hopes are constantly dashed....
     
  47. Larmie1997

    Larmie1997 Notebook Geek

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    I see this thread lives on... I'm kind of a one post wonder around here, but never fear, I'm back with vengeance. No, I wasn't banned, but I have been dealing with HP non stop since my last post in this thread.

    My last post still shows up on this page, but I'll go ahead and give a run down about what's going on in my neck of the woods.

    HP Pavilion DV5z-1000
    CPU- RM-Z72 2.1ghz
    GPU- Radeon 3450
    MEM- 3 gigs
    MOBO- KM-11
    Factory OS- Windows Vista Home Premium x64

    Current OS- Windows 7 Ultimate x64 :D

    Now, since August, I've been dealing with major heat issue. I really haven't seen a major report on this on this forum, but a buddy of mine with his PC shop has called me every time he's had a DV5z come in for repair. He and I kinda started a little expierement, and guess what? Every DV5z that we've seen has heat stress issues. It is insane. When this first started coming to light, I called the main "Help" number and had it sent in. When I got it back from Tennesee, they included a piece of paper telling me what they replaced. It is as follows:
    1. Thermal Pad
    2. Cooling Fan
    3. Chipset

    Great. Whatever. It ran pretty good for 2 months and then I started having the same issue. Sitting idle, the laptop would start to gradually get hotter and hotter, finally maxing out around 90-95*C At the same time, the GPU would reach 80-85 and the HD would see temps around 60*C
    Now, before you ask, yes the vents were and still are free of dust and not blocked.

    So I start the infamous outsourced call tango. Get the," All we can do is send off for repair" crap, and I wasn't taking it. I asked the guy to please transfer me to a supervisor or someone with the powers at hand to deal with me. "OK let me find someone". Now, usually, when someone says that, you are put on hold. Not with me. The guy put the phone down, and for the next hour and a half, I got to listen to him laugh and cut up with his co workers. Needless to say, I was a little bit mad, so after I had my fill, I hung up the phone and cooled off for a few minutes. Then I called back, and some lady answered the phone. I said two words and the lady from my tone, understood I was not a happy camper. "Supervisor, NOW!" She transferred my call. I spoke to the "manager" for about 10 minutes when he told me that this was out of his league and he needed to "escalate" the case. Turns out that means you get to deal with the American Case Manager division.

    I received a phone call about noon the next day from this division. The manager started the call off with," Tell me what's going on with this laptop". After about 15 minutes of me explaining what I've been through and telling him to a T what was going on, the line went silent for about 10 seconds, and then I heard him proclaim," Thank god, someone knows what in the hell they are talking about". I guess they don't get very many people that call in with any kind of knowledge of what they are running and what the thresholds of their system is.

    After going through the details with him, he tells me that he has to send in this laptop for another round of repair before anything else can be done... Fine. Whatever. I'll play along since this guy at leas was shooting it to me straight.

    So I get the little repair box in the mail about 2 days later. I pulled my HD and sent it off.

    I got the laptop back on Tuesday, and in HP's infinite wisdom, they flashed the new board with the f.34 bios and the one on my HD recognizes the F.37. o_O. That took some work to undo, but nothing major.

    On first boot up, the laptop seemed to running OK. After about 10 minutes of running at idle, the core temp was 75-80*C. Not as bad, but still not that great either. On top of that, the mouse pad has an interesting little click with it, and I'm hearing a nice electrical arc sound when the laptop shuts off. In case any of you other owners out there have the same issue... It's not good! Get it looked at!

    SO I call up the case manager in charge of my case, and explain what's going. He's not happy either. I once again get the run around to a point. He tells me that he has to have another case manager review the notes on the issue and then the new one will call me back. Oh, BTW I did get this case manager to admit fully that the DV5z's have a design flaw in terms of their cooling abilities. Just FYI

    I actually had to call them back this time since they never called me. Of course, I get a new case manager, but this one is willing to deal with me a little bit. I learned that HP operates kinda like Best Buy in the fact that they operate on a 3 strike rule. SO..... The laptop has to be sent in ONE more time to be looked at. They will then fix it again, and if I have another issue out of it, they are going to replace it.

    The last time I sent it in, they replaced the thermal pad and the chipset...

    I did ask this guy really quick what the plans were if this happened again, and I was told that they would replace. More than likely, they would be giving me the DV6-1030US

    All I have to worry about now is if I would be happy with that model since I am a die hard AMD fan, and not that large of an Intel supporter. I'm debating on whether or not I can haggle them into throwing me a bone and letting me have the DV6Z with the M600 board. ( I can dream, can't I?)

    This post has no real question to it, but it's purpose is to let all the other DV5 owners out there that your laptop has problems and if you raise enough hell, they'll deal with ya.

    I have a pic I'd like to share that shows what the heat stressing on the HD looked like before I flashed over the data to a different HD. Also, I am going to share the case manager number along with the extension number to the American divison. They at least get stuff taken care of.

    Case Manager number- 1 877 917 4380 EXT.93 That is the laptop CM extension.

    Here is the HD pic:
    [​IMG]
    [​IMG]

    The pics don't do the HD justice, but SMART says the HD is still in perfect health. At least HP uses WD....

    I'll keep this issue updated here for anyone playing along at home.

    ~Laramie1997~
     
    Last edited by a moderator: May 8, 2015
  48. TreeFarmer

    TreeFarmer Notebook Enthusiast

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    I had a weird problem the other night and i wasn't sure if anyone had any guesses. Back in the summer i had to send in my computer because the screen went bad, worse experience with tech support ever (but that's another story), and when i got my computer i noted that a screw was rattling around in there. I called and asked what i should do about it, and they said unless i wanted to send it in again, it should be okay (i made the mistake of not opening up a case report #). Well last night my computer wouldn't start up. I called and they said unless i wanted to spend 400+ dollars, they couldn't do anything because my warranty expired a couple weeks ago. Out of anger i shook my laptop and it dislodged wherever the screw was lodged and the computer worked.
    My question, after all the background info, is if it was just the screw making a contact on the board to stop it from starting up?
     
  49. KING19

    KING19 Notebook Deity

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    Wow everyone is having the heating problems as me :eek:

    I had my DV5z for a 1 year and a quarter and its still having heating problems as i explained before. My battery died in 10 months because of the heat and HP said they wont cover it since the battery wear level was near max around 85% so i had to buy a new battery. At idle the temps was around 68C and when watching youtube vids it was around 77C and when playing games around 90C even with undervolting causing games to lag and the fan was very loud. I was gonna to send it in but it was out of warranty and i needed a laptop for school with good battery life so i chose this toshiba which i bought at best buy for $750 and im having no problems with it and its running so cool that it dont need to be on a notebook cooler. Currently My DV5z still works but its always plugged in and on a notebook cooler and its now being use as a family computer.
     
  50. substance12

    substance12 Notebook Guru

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    i'm getting temps of 72C just web browsing on balance mode win7. doesn't that seem a bit high for doing nothing?
     
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