*HP dv6t & dv7t Select Edition / Quad Edition (6XXX series) Owners Lounge*

why would you, as a buyer, NOT want them to release coupons? please use a little bit of logic here... given that there is a supply issue across the board - and you are not going to get a laptop until a month and a half after you place the order - you would rather for HP not to give out coupons (or even option to order [aka, not receiving a laptop, or receiving it at the same time as a delayed order]), than placing an order, get it delayed, but get compensated in the form of a discount offered by the coupons???

please dont just jump on the complain bandwagon just because you see other people are doing it. use your brain and try to analyze the situation critically at least a little bit...

i'm seeing so much senseless frustration and anger at HP. i, for one, placed an order for dv6t-6000 way back on 3/13, with an original ship date of 3/25. called in after that, and found out that it was delayed to 4/5. Then i called back on 4/5 asking why it hasn't shipped out yet, and asked to get credited for the free 8gb memory upgrade - and was denied it - so i cancelled the order and placed a new one with estimated shipping date of 4/25. 30 minutes after i did that, i got the mass email from HP about the 10% discount from the delay. of course they would deny me the chance to take back the cancellation request, OR transfer of that 10% credit to this next purchase. so not only am i getting delayed, i'm not even getting compensated for the delay.

and yet, the ONLY thing i'm mad about HP is the fact that they sent out the delay notification email so late. NOT for the delay itself, NOT for the coupons given, and NOT for the fact that i couldn't squeeze out another $100 on top of the hundreds that i saved.

 

Recently, on HP website, the build options for the Wireless card also mentions wireless display. So I'm going to pessimistically assume HP does support WIDI.

 

Oh my! If that's true, I am sorry for those that ordered the configuration with the 640GB 7200RPM hard drive.

On the other hand, if that's true and the other components are readily available, that bodes well for me!

Are we sure there is not a processor shortage?

 

Broadcom QDS-BRCM1043 (Bluetooth)
Intel 112bnhmw (Wireless)

WiDi supported with i7-2720qm ++

 

Cr@p, 2-week delay? I ordered one with almost identical specs on 3/29, it was estimated to ship today, but I guess I shouldn't expect it until end of the month now.

 

I ordered the basic dv7 quad with no upgrades, so maybe that is why mine moved a little quicker

I just checked and it was delivered at 11:07 am, my hubby signed for it!!!

 

I don't have a problem with the coupons at all. What I am saying is, if you are going to put something on sale or have coupons and drive up demand, make sure you have enough product to sell first, THEN issue coupons/have a sale. Otherwise, you will upset some customers. Luckily, I don't need my pc right now as I still have a functioning dv6500t from 2008. For others that do need it for work/school, I can see why they are frustrated. Making it cheaper isn't going to help be productive while they don't have a PC.

 

Good points, however, the difference here is that HP has not been honest with its customers. The problem does not in lie with the fact that they offered many discounts for orders that couldn't be fulfilled immediately, but that they never warned of such delays, and continue to make arbitrary promises.

The fact that most of the members here have not cancelled their orders shows that HP has, however, offered adequate monetary compensation to those affected by the delays. It comes down to people hanging on to a deal that was, and continues to be, to good to let go of. If HP wasn't doing anything right, we would all have cancelled our orders by now.

 

hmm, this peanut butter jelly sandwich I made is so good. I just had to share it with everyone.

 

Congratulations!!!

 

So, question...my order had a build date of May 3. The status is now "in production" with a comment that tracking number will be sent when shipped.

What is the significance of "in production"? Are they really already building it or is this just the standard status after "order accepted"?

 

While I agree with you in principle, my feeling is that HP is taking all these orders so they can tap suppliers for a greater quantity of components at a lower cost to them. It's basically the Wal-mart approach: Let economies of scale allow them to turn a profit while still selling products at a rock-bottom price.

 

The latter. It means your credit card was successfully charged. Mine went "into production" about 2 days after I placed my order, and it's not scheduled to ship until 4/25.

 

Thanks! That's helpful.

 

maybe validated with funds on hold, BUT NOBODY charges a credit card until it ships ... period .... unless they are looking for a lot of trouble.

 

That's what I thought until I saw a charge in the amount of my notebook from HP that came through 2 days after I ordered.

 

For everyone who is frustrated with delays plus getting another 10%, 15%, or more off the final price. I feel your pain. So sad... Have a peanut butter jelly sandwich. it'll warm your heart.

 

If true ... I would call and ask to speak with HP accounting ... something is NOT right ... and it is very hard to believe HP would cross THAT line ... ever. As a matter of fact, they credited my previous return as soon as they had confirmation that it was in FedEx's hands. They WILL put out a credit HOLD reducing your available credit LIMIT ... Pre-charging is a finable offense.

 

It is true. There's no "if" about it. I can show you a screenshot of my credit card statement. FYI, Newegg does the same thing. You typically don't notice it because 95% of the time, they ship the same day they receive your order.

 

Same here. HP billed my CC very soon after I placed the order. The CC bill I now have to pay this month reflects the HP charge on it. In essence, I could be paying for a computer that isn't even built yet.

 

I wish I was exaggerating. I placed my order 3/14. That was 30 days ago (I posted about this when I received my second delay notice, about 30 pages back now). Anyways, I just got my "Ready to ship" email!! Now all that's left is to actually receive it and see if HP makes good on those promised discounts...

 

THAT is a major difference with PayPal ... they CAN charge your account immediately ... even if your credit card is the source of funds. My recent dealings with HP have been 100% by the book, and I have dealt with NewEgg over the years, and have NEVER been charged before I received tracking info. They must like you.

 

I wonder how they get away with that? I wrote some software that submits billing to paypal (for over the phone credit card orders) and we were not allowed to fulful (ie get paid) until we shipped the order, which added to the complexity (warehouses across the country that we had to integrate with to verify shipment before billing). I was told by the BA's that we could get fined for billing without shipping. I don't know who would do the fining. Obviously there is something different with this.

Just my experience.

 

What about debit cards? I actually used a debit card to purchase the laptop and was charged a few days after.

 

I thought someone posted earlier that custom configurations charge at the point of order because they are performing a service for you thus the immediate charge.

 

Nah I ordered the 750 and got delayed too.

 

BYAH! My laptop is out for delivery. I should see it within the next few hours!

 

PayPal is NOT covered under the same rules as credit cards ... and the source of funds route, skirts the law... the same way as it limits you from disputing a charge... you still have SOME rights... but they are NOT the same, and limited. It is the reason PayPal 'self-insures' transactions. I don't know about debit cards

 

Well I have done two transactions with HP since 02Mar, and BOTH transactions were NOT charged until I got shipping confirmation. As a stated before, they did put a hold on funds, effectively reducing my credit limit. I am in the US and I am reasonably sure these laws have been in place for many, many years. I know some small time merchants sometime bend the rules, but it is really hard to believe HP would risk such...

 

Right now, I'm more concern about not being able to use a 5Ghz wifi card (6230) especially since I have a router capable of 5Ghz. That would be such a waste. Even my 3 year old dv9000 is more capable. what a scam lol.

Oh yeah, the whole paying off something that hasn't shipped yet is a scam too.

 

My credit card has already been charged. Current status:
Order in production (Estimated to ship on May 2, 2011)
I have never seen anyone bill you before they ship. UPS doesn't bill until a package is delivered.

 

This might be the difference, as the company I did this for was more like an amazon, ie they sold stuff under there name, but mostly shipped stuff created by others.

Sorry, I wasn't clear when I put my earlier response(and meant to reply to a previous post, thus the edit). We were using paypal to process transactions from various credit cards (all of your standard, visa, mc, amex, etc), and not as a paypal transfer. This is in the medical industry. We weren't allowed to charge for stuff that had not been shipped yet, but did put a hold for the full amount. They are one of many credit card processing agents.

It was interesting work, seeing how the credit card stuff works.

 

YouTube - NEW HP PAVILION DV7t QUAD EDITION SPRING REFRESH 2011

 

Yes, someone did say that in response to my inquiry a yesterday or the day before. I used Bill Me Later and understand that the count for the six months no payment no interest begins when the order is accepted. Too early to receive a statement so I don't have confirmation. I know on my Bill Me Later account there is a reference to the HP order and the amount, but no statement yet.

 

In the US, all you have to do is send a written dispute of the charge to your credit card company and you automatically have a 60 day grace period ... in which they would like you and the merchant to work things out...

 

Nice video. Thanks for sharing.

 

Yes, and typically all you would have to say is that you have not yet received the merchandise. Of course, in good faith, you would want to notify them once you receive the item and close the dispute.

 

Nice, succinct video. I like how he spelled "Blu-ray" properly.

 

My credit card was most definitely charged right away. As a matter of fact the credit card bill with HP charges arrived before the laptop.

 

Also NOT a credit card (but it sure does look like one)... currently owned by PayPal (hmmm) ... and have slightly different rules... make SURE to pay it off in < 6 months, and it is a great deal ... screw up... and pay dearly...

 

I'm not an attorney but I believe that someone commented earlier that they can do it because it's a "custom build" for you.

 

I didn't know that the touch pad had two finger scrolling and zoom capabilities!

 

I did the bill me later as well. Nothing appears yet, though the credit line is reduced. It did make me think of this great video.

Hulu - Saturday Night Live: Don't Buy Stuff

 

Oh, does that mean if I upgraded to a dualband/bluetooth combo card that I would have to remove 2 separate components? Thanks for clearing up the WiDi issue.

 

Correct and thanks. I am very careful about these things as they bank on individuals being naive and not paying off within the defined time frame. I am sure it generates a lot of revenue for Bill Me Later / PayPal / eBay! Reminders abound on my Quicken entries so I don't forget or miss the (typical) mid-night deadline on the "due" date.

 

Yes, nice feature. I noticed that on the Samsung I bought (and had to return).

 

Love it! Thanks for sharing.

 

About the credit card thing, when HP charges you before even building the laptop, they put that down as a "liability" on their books. It's totally fine. It's just like a prepaid service (phone, insurance) you pay then they offer you the service.

 

Original Shipping date is still there. April 15th, fingers crossed.

 

Well I guess I'll hold off ordering my 6230 until we get an answer for this. *sigh*