*HP dv6t & dv7t Select Edition / Quad Edition (6XXX series) Owners Lounge*

Did you talk them into the two year warranty? If so how'd u do it?

 

The acticle is old but this still works. That how I got 2 years or 3 years on my laptops for no additional charge.

How to Take Advantage of Free Extended Warranty from Your Credit Card Issuer | Wise Bread

 

ive talk to them and still on the line now they are saying we have a 2 yr limited warrant, but im fighting with them(i want documentation)

 

I just called in also, the rep confirmed it - and is now checking on it. I want documentation also.

Edit: She went back on it - linked her to the page, showed her it was a 2 year warranty according to the order page - the *ONLY* page which specifies what the standard warranty is. She's checking now.

 

no luck with documentation... i took a screen shot with all of the info, and she said that it is updated under my order on the system, and she documented it on my account....so what i will do now is call back and ask...when does my warrenty expire for my computer and if they tell me a year, im asking for the

HP 2-year Care Pack Pick Up and Return Service for HP Pavilion Laptop PC more info

 

Here you go with time and date and all

 

Just chatted up the warranty issue and have confirmation. The best part was that I accidentally put up the link to the 6t non quad edition. She pushed the link to the correct page and it said 2 year as well!


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HP Home & Home Office Store to me
show details 5:47 PM (4 minutes ago)
This is an automated email sent from the HP Home & Home Office Store Server. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 1134884.
Time Details
04/18/2011 04:21:32PM Session Started with Agent (Charisse R.)
04/18/2011 04:21:32PM
04/18/2011 04:21:41PM Agent (Charisse R.): "Thank you for contacting the HP Home & Home Office Store Chat Support. My name is Charisse. How are you doing today?"
04/18/2011 04:21:53PM Fred: "Fine. How about you?"
04/18/2011 04:22:38PM Agent (Charisse R.): "Great to know that you are doing fine, Fred."
04/18/2011 04:22:41PM Agent (Charisse R.): "I understand that you would like to know more about the Warranty that we have for the HP Pavilion dv6t Quad Edition customizable Notebook PC. Am I correct?"
04/18/2011 04:23:52PM Fred: "Yes. There is conflicting information. If I click the "Warranty and Support" tab on the product info page, it says the following:"
04/18/2011 04:24:08PM Fred: "During your standard limited warranty period you'll get:

Technical assistance via on-line chat, e-mail, or phone
Two year of parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider optio"
&nbsp ns1
Two years of 24 x 7 toll-free technical support in English or Spanish
One year of limited toll-free software tech support
04/18/2011 04:24:28PM Agent (Charisse R.): "For security purposes, may I have your complete name, phone number and billing address, please?"
04/18/2011 04:24:38PM Fred: "When building the pc, I think the warranty page said that standard warranty was one year?"
04/18/2011 04:24:46PM Fred: "I included that information on my initial post."
04/18/2011 04:25:05PM Fred: "at the top^^^^^^"
04/18/2011 04:25:58PM Agent (Charisse R.): "All right, Fred. I have check it here with regard to the standard warranty of the HP dv7t Quad Edition that this comes with the 1 year limited Warranty."
04/18/2011 04:26:47PM Agent (Charisse R.): "But, it has the option for you to upgrade for the Extended Service Plan."
04/18/2011 04:27:14PM Fred: "I don't need to upgrade and I don't have the 7t. I have the 6t. What is the standard warranty?"
04/18/2011 04:28:12PM Agent (Charisse R.): "Disregard the previews message that I have sent to you, Fred."
04/18/2011 04:29:35PM Agent (Charisse R.): "Sorry to confuse you, but it has the 1 year limited warranty, but you can upgrade it with the HP 2-year Care Pack Pick Up and Return Service for HP Pavilion Laptop PC, and the HP 3-year Care Pack House Call Service with Accidental Damage Protection for HP"
&nbsp Pavilion Laptop PC.
04/18/2011 04:30:07PM Fred: "On this page, it says 2 years."
04/18/2011 04:30:08PM Fred: "http://www.shopping.hp.com/series/category/notebooks/dv6t_series/3/computer_store?jumpid=in_r329_personalization/browse1/home_SDP"
04/18/2011 04:30:26PM Agent (Charisse R.): "This series is backed by a one-year limited warranty on hardware with award-winning service and support. You get:
Real-time chat and e-mail (with a response in about an hour)
Access to on-line support by clicking on the desktop icon
Access to our on-li"
&nbsp ne classes, FAQs, and other resources through HP Total Care
04/18/2011 04:30:40PM Fred: "You have to click the Warranty and Support Tab."
04/18/2011 04:31:22PM Fred: "Hello?"
04/18/2011 04:31:37PM Agent (Charisse R.): "Yes, Fred, I am still here."
04/18/2011 04:31:49PM Agent (Charisse R.): "I am checking with the link that you have provided me."
04/18/2011 04:33:30PM Agent (Charisse R.): "Can you please give me two to three minutes to check in my system?"
04/18/2011 04:34:35PM Fred: "Yes."
04/18/2011 04:34:42PM Agent (Charisse R.): "Thank you."
04/18/2011 04:37:17PM Agent (Charisse R.): "Thank you for patiently waiting, Fred."
04/18/2011 04:37:26PM Agent (Charisse R.): "I'm sorry for the long hold."
04/18/2011 04:37:44PM Fred: "no problem"
04/18/2011 04:38:17PM Agent (Charisse R.): "I have check it here with the link that you have provided me, however, your order is the HP Pavilion dv6t Quad Edition customizable Notebook PC, and the link that you have provided me is for the HP Pavilion dv6t series."
04/18/2011 04:38:49PM Agent (Charisse R.): "Let me provide you the right link for the HP Pavilion dv6t Quad Edition customizable Notebook PC that you have purchased."
04/18/2011 04:39:27PM Fred: "sorry. Try this link...."
04/18/2011 04:39:29PM Fred: "http://www.shopping.hp.com/webapp/shopping/computer_can_series.do?storeName=computer_store&category=notebooks&a1=Category&v1=High+performance&series_name=dv6tqe_series&jumpid=in_R329_prodexp/hhoslp/psg/notebooks/High_performance/dv6tqe_series"
04/18/2011 04:39:41PM Agent (Charisse R.) sends page: "http://www.shopping.hp.com/series/category/notebooks/dv6tqe_series/3/computer_store"
04/18/2011 04:40:16PM Fred: "Yes. If you click the "Warranty and Support" link on that page, it also says 2 years."
04/18/2011 04:40:47PM Agent (Charisse R.): "That is an option for you to choose from, Fred."
04/18/2011 04:41:10PM Agent (Charisse R.): "But the Standard Warranty for the dv6t Quad is one year."
04/18/2011 04:41:59PM Fred: "Well, the link on my order page says that my warranty is whatever is listed on the warranty page for my product and the page for the dv6tquad edition says: "During your standard limited warranty period you'll get:

Technical assistance via on-line chat,"
&nbsp e-mail, or phone
Two year of parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider options1
Two years of 24 x 7 toll-free technical support in English or Spanish
One year of limited toll
&nbsp -free software tech support"
04/18/2011 04:42:23PM Fred: "That is from the link you just sent me."
04/18/2011 04:43:30PM Agent (Charisse R.): "All right, Fred. I have seen that page now."
04/18/2011 04:44:32PM Agent (Charisse R.): "Actually for most products here in HP we offer the one year limited warranty, however, we have add that up for two years coverage for the dv6t Quad."
04/18/2011 04:44:56PM Fred: "Ok, so just verifying that it is a 2 year warranty?"
04/18/2011 04:46:12PM Agent (Charisse R.): "The Standard is one year, but for that item, it has the upgrade that is already fix for two years."
04/18/2011 04:46:43PM Fred: "Great. That is all I need to know! Thanks. "
04/18/2011 04:46:56PM Agent (Charisse R.): "I hope I have provided you the assistance you needed. Do you have any other concerns?"
04/18/2011 04:47:07PM Fred: "No thanks."
04/18/2011 04:47:12PM Agent (Charisse R.): "Thank you once again for using The HP Home & Home Office Store Chat. Please sign up for our award-winning e-newsletter, which features the latest products and promotions for our store. Visit our website at: www.hpshopping.com/newsletter"
04/18/2011 04:47:15PM Agent (Charisse R.): "Since you don't need any further assistance, would it be okay if I close this chat?"
04/18/2011 04:47:17PM Session Ended
If you require further assistance, you may contact us at [email protected]
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delete your personal info, unless you want people accesing your account

 

What is up with the different picture on the QE page?

 

After reading this, I did some additional research and found this free warranty extension for Visa cards.

Warranty Manager Service | Visa Signature

Tried calling the phone number listed on this link and it didn't work...researching further.

 

We have concluded that the webmasters for hp are drunks lol

 

If you look under the "Specs", it only lists 1 year for the DV6 QE.

 

Resolutions confirmed that it was a 2 year warranty. I had to literally FIGHT with an agent on live chat to get documentation (edit - he was a nice guy though).

CustomerBrook Abegaze
Initial Question/Comment: Warranty Status
6:55:45 PM SystemSystem
Jocel G. has joined this session!
6:55:45 PM SystemSystem
Connected with Jocel G.
6:55:50 PM AgentJocel G.
Thank you for contacting HP Home & Home Office Store Chat. Hi! This is Jocel. It’s my pleasure to serve you today. How are you?
6:55:55 PM CustomerBrook Abegaze
Hello, I'm good. How are you?
6:56:10 PM AgentJocel G.
I am glad to know that you are doing good today.
6:56:17 PM AgentJocel G.
I am doing great. Thank you for asking.
6:56:27 PM AgentJocel G.
Can you please elaborate to me your concern, so I can assist you better?
6:56:50 PM CustomerBrook Abegaze
I was wondering if I could have the warranty status for my order XXXXX
6:56:57 PM CustomerBrook Abegaze
The length of the warranty specifically - in writing
6:57:18 PM AgentJocel G.
Sure. Let me check on your order.
6:57:20 PM CustomerBrook Abegaze
Thanks
6:57:50 PM AgentJocel G.
For security purposes, may I have your phone number and billing address, please?
6:58:20 PM CustomerBrook Abegaze
XXXXXX
6:58:30 PM CustomerBrook Abegaze
umm the number I gave you was either XXXXXXXXXXXX
6:59:00 PM AgentJocel G.
Thank you for the information, Brook.
6:59:10 PM AgentJocel G.
May I place you on hold for two minutes while I verify this information?
6:59:13 PM CustomerBrook Abegaze
Yep
6:59:43 PM AgentJocel G.
Thank you, Brook.
7:00:35 PM AgentJocel G.
Thank you for waiting patiently.
7:00:48 PM CustomerBrook Abegaze
no problem
7:01:00 PM AgentJocel G.
Your PC comes with one year standard warranty.
7:01:26 PM CustomerBrook Abegaze
I just talked to a member of your resolutions team about: HP Pavilion dv6 and dv6t Quad Edition series | HP Official Store
7:01:35 PM CustomerBrook Abegaze
She confirmed that I had a 2 year warranty - then told me to come here
7:01:43 PM CustomerBrook Abegaze
to get an email from you guys so I had documentation
7:01:55 PM CustomerBrook Abegaze
During your standard limited warranty period you'll get:

Technical assistance via on-line chat, e-mail, or phone
Two year of parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider options1
Two years of 24 x 7 toll-free technical support in English or Spanish
One year of limited toll-free software tech support
7:02:15 PM AgentJocel G.
Let me double check on it.
7:02:17 PM CustomerBrook Abegaze
thanks
7:04:07 PM CustomerBrook Abegaze
The link on the order page defines the standard warranty as a 2 year warranty. Which was my understanding of how long it's duration was.
7:04:18 PM CustomerBrook Abegaze
That is the only confirmation of the duration on the order page that I saw.
7:04:35 PM AgentJocel G.
Let me verify it for you, Brook.
7:05:46 PM AgentJocel G.
May I place you on hold for two minutes while I double check this information?
7:06:14 PM CustomerBrook Abegaze
Yes
7:09:31 PM AgentJocel G.
Thank you for waiting patiently.
7:09:56 PM CustomerBrook Abegaze
No problem
7:10:31 PM AgentJocel G.
I have checked on it, based on the information here, this model comes with one year warranty.
7:10:46 PM CustomerBrook Abegaze
Based on what I saw when I made the order
7:10:55 PM CustomerBrook Abegaze
The standard warranty is 2 years
7:11:02 PM CustomerBrook Abegaze
it's *still* on the order page
7:11:19 PM CustomerBrook Abegaze
I already talked to a woman from the resolutions center : 18662176014
7:11:34 PM CustomerBrook Abegaze
She told me it was a 2 year warranty and to contact you so I could get it in writing via one of these transcripts
7:12:00 PM CustomerBrook Abegaze
You can't contradict what it says *and still says* everytime someone orders from your page
7:12:38 PM CustomerBrook Abegaze
I don't see how it's even legal for you to tell me *now* that my warranty is 1 year, when the terms on the page I ordered it from say 2 years
7:12:45 PM CustomerBrook Abegaze
HP Pavilion dv6 and dv6t Quad Edition series | HP Official Store
7:12:49 PM CustomerBrook Abegaze
Click on the Warranty and Support tab
7:13:06 PM AgentJocel G.
Okay. Let me check on the link.
7:14:19 PM CustomerBrook Abegaze
All my receipt says is that I have a "standard warranty" - the length isn't included on it. It's what got me suspicious in the first place
7:14:31 PM AgentJocel G.
I already clicked on the warranty and support tab.
7:15:10 PM CustomerBrook Abegaze
Then you should see:
During your standard limited warranty period you'll get:

Technical assistance via on-line chat, e-mail, or phone
Two year of parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider options1
Two years of 24 x 7 toll-free technical support in English or Spanish
One year of limited toll-free software tech support

In addition, HP Support Assistant, a preinstalled application, can help you maintain your PC and resolve problems
7:15:26 PM CustomerBrook Abegaze
I am staring at it right this second
7:15:51 PM AgentJocel G.
That is true. That is what I am seeing too.
7:16:45 PM CustomerBrook Abegaze
So the woman from resolution's told me it was a 2 year warranty, the website says it's a 2 year warranty, and *you* the only person I can get written documentation from (although I've screenshotted the page) is trying to tell me it's a one year warranty
7:17:41 PM AgentJocel G.
You are lucky to get this offer, because it is a special standard warranty offer.
7:18:16 PM AgentJocel G.
You will have: Two year of parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider options.
7:18:31 PM AgentJocel G.
Also, two years of 24 x 7 toll-free technical support in English or Spanish.
7:18:45 PM CustomerBrook Abegaze
Thank you, that's all I'm asking for.
7:19:01 PM CustomerBrook Abegaze
So my laptop does come with:
During your standard limited warranty period you'll get:

Technical assistance via on-line chat, e-mail, or phone
Two year of parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider options1
Two years of 24 x 7 toll-free technical support in English or Spanish
One year of limited toll-free software tech support
7:19:17 PM AgentJocel G.
The rest are valid for one year, like the limited toll-free software tech support.
7:19:20 PM CustomerBrook Abegaze
yes
7:19:59 PM AgentJocel G.
I am sorry, if I got you confused, standard warranty is regularly for one year only.
7:20:20 PM CustomerBrook Abegaze
But in this case, it's 2 years - because it's a dv6t quad?
7:21:01 PM AgentJocel G.
However, in your order, there are certain services that you are getting for two years as specified.
7:21:19 PM CustomerBrook Abegaze
yes, and those services are? (Sorry I need this documented, I don't want to fight for this later on)
7:21:41 PM AgentJocel G.
I agree on that.
7:22:57 PM AgentJocel G.
For specific warranty inquires you need to contact our Technical Support. Do you have access to a phone line right now?
7:23:17 PM CustomerBrook Abegaze
Yes... technical support told me to contact resolutions - it's why I called them in the first place
7:23:21 PM CustomerBrook Abegaze
and resolutions confirmed and told me to contact you
7:23:27 PM CustomerBrook Abegaze
so I can get it in writing
7:23:30 PM CustomerBrook Abegaze
it's like I'm going in a circle
7:25:52 PM CustomerBrook Abegaze
I'm not understand what the difficulty is - I paid for my laptop which came with the standard warranty, the terms of the warranty were clearly defined. I am in need of documentation because the terms of that warranty are apparently being breached for no apparent reason.
7:25:57 PM AgentJocel G.
I am sorry the scenario, I do not want to make you run around in circles. Did those departments informed you that your warranty statements will be included in the laptop package?
7:26:04 PM CustomerBrook Abegaze
No
7:26:07 PM CustomerBrook Abegaze
No one told me that
7:26:33 PM CustomerBrook Abegaze
When I first attempted to contact y'all I was told I had a 1 year warranty - then when I showed them the information on the site, that was changed by resolutions
7:26:48 PM CustomerBrook Abegaze
And was told that the dv6 was an exception
7:26:52 PM CustomerBrook Abegaze
I contact you guys like I was told to
7:27:03 PM CustomerBrook Abegaze
and instead of being told it was 2 year - I was told it was 1 year again
7:27:08 PM CustomerBrook Abegaze
then that the dv6 was an exception
7:27:13 PM CustomerBrook Abegaze
and that parts and labor was 2 years
7:27:25 PM CustomerBrook Abegaze
You can see how that could be irritating
7:28:11 PM AgentJocel G.
I understand how you feel about this.
7:28:15 PM CustomerBrook Abegaze
You've just told me that the laptop comes with warranty information - but if it says 1 year in the box I'll be extremely angry considering the fact that it says 2 years in the site I ordered it from
7:28:21 PM CustomerBrook Abegaze
(directly from HP)
7:30:07 PM CustomerBrook Abegaze
Typically evasiveness comes from dishonesty. I am entitled to direct confirmation of this now, by law, considering I'm a paying customer.
7:30:12 PM AgentJocel G.
That is correct. Do not worry, you will have the hard copy of the standard warranty, including the two year provisions on certain services.
7:30:21 PM CustomerBrook Abegaze
Okay, so it will be in the box?
7:31:42 PM AgentJocel G.
Definitely. If it is not included in the box, refer to this chat session that we have:xxxxxxx .
7:32:01 PM CustomerBrook Abegaze
Okay, thanks Jocel. Sorry about giving you a hard time. You're been of much help.
7:32:05 PM CustomerBrook Abegaze
you've*
AgentJocel G.
HP always stand behind its product.
7:33:22 PM CustomerBrook Abegaze
Thanks
7:33:42 PM AgentJocel G.
You are very welcome. Do not worry, I will document everything under your account to support your warranty claim.
7:34:01 PM CustomerBrook Abegaze
Thank you very much Jocel. I really appreciate this.
7:34:47 PM AgentJocel G.
You are very much welcome. I just want to clarify things for you, so that you will not be confused. Okay?
7:34:52 PM AgentJocel G.
Do you have any other questions that I can help you with? I want to make sure that I have completely addressed your concern today and are satisfied with my service.
7:35:01 PM CustomerBrook Abegaze
That's all Jocel, thanks


Get it in writing folks! This is going to be waaaaaaaaar.

 

My DV7t has a small gap where the plastic bezel meets the metal top just under the speaker bar. There are also small gaps around the top corners where the chassis wraps around. Someone posted some pics of their DV7t and I could see it also had just about the same gaps as mine. In the end, I decided it wasn't a big enough issue to warrant a return. With that said, the gaps I see in your pictures looks far worse than mine, I'm not sure if that's normal. The build quality is otherwise good on the new DV7t/DV6t, so I don't know what the deal is with the gaps. In an earlier review/post, I did write about how I thought that overtime, the chassis could pull away from the metal top plate due to resting your hand over the edge while using the trackpad.

 

two words... false avdertising

HP Pavilion dv6 and dv6t Quad Edition series | HP Official Store

 

If you post the chat session number, then we all have it as proof!

 

ok,I have some very important info....YOU WILL NOT GET TWO YEAR WARRANTY THROUGH CUSTOMER SERVICE...IVE SPOKE TO 4 REPS IN THE LAST 3HRS..If you think they did call tech support ask them when your warranty is up....so i got the number for "ext warrant dept" they cant either, to save you the trouble call this number for corperate complaints 1800-756-0608 opt#7 mon-fri central time 8am-6pm and file a complaint....im pretty sure they dont want a bunch of false advertising complains...so yea

 

lol it's probably too late now. It happened to someone else and they said after like 30 minutes someone had already tried to make 4 orders on their account.

 

fyi that holds no ground with tech support, you dont have a two year warrant according to the people that will have to fix your computer....they told me i had two years so i tested there word....bull sh!t

 

I just talked to a supervisor, an agent online, an agent from resolutions and all told me that it comes with 2 years parts and labor.

 

For the hell of it all of you that think you have 2 years warrenties call this number and ask the warranty dept 1800-407-6210

 

look is that rep, or even customer service going to fix your laptop...no Tech support does that, call them or warranty dept, tell me what they tell you

 

fyi cs and resolutions are the same people... i called sc and i said sent me to resolustions, they said this is resolutions.

 

Anyone know good cooling pad that is not too expensive?

 

i paid $7 for a u2 cooling pad at frys (on sale)

but you may want a u3 with the dv7t..its perfect for my dv6t

 

I called the number.

The lady who answered told me it was a 2 year warranty. The serials haven't been uploaded to the server yet because it's a new model. She told me she was sure of it - and mentioned she had already talked to someone about it (assuming it was you).

She said that even if it was a missprint, it would be honored, just make sure to document everything. But she doubts it was a missprint.

 

well the thing is tech support wont touch your laptop after your year...at this point in time soo, they "may" update it, or change the web page, i just want to have my reasurence

 

dang 30$ is too expensive, i will have to buy the U2 for 14$

 

In all honesty, are cooling pads worth it? The one's i see in stores are plastic and look very chincy. Will it do much when my laptop spends most of its time on a desk? And does your laptop slide off of it when your sitting in bed? Sorry but I always contemplated getting one and never really had a review on them.

 

I'll do this tomorrow, and begin the battle. There is always BBB.org I entered a complaint a few months back against Sprint, and they blew up my phone trying to resolve the issue...and did! They will want some sort of proof though. (I sent a printed pdf copy of the issue from their website to there res team to prove the issue)

 

do you need a cooling pad? I thought the computer ran pretty cool?

 

Hmmm strange, looks my laptop skipped Anchorage and went straight to Memphis:

Apr 19, 2011 12:39 AM
In transit
MEMPHIS, TN
Package available for clearance

Apr 18, 2011 11:52 PM
Arrived at FedEx location
MEMPHIS, TN

Apr 18, 2011 10:34 PM
In transit
SHANGHAI CN

Apr 16, 2011 11:32 PM
Picked up
SHANGHAI CN
Package received after FedEx cutoff

Apr 16, 2011 10:27 AM
Shipment information sent to FedEx

 

hey can any one comment on the heat issue since my cousin has an older model compaq an it tends to get hotish for simple tasks like it girl on fb or other fb games :O is under a year old though i knw hp's have a heat problem dunno y though ...... and has anyone foudn a way to mad the speakers to get more bass or at least some base ....

 

I bought mine a few days ago and it already says in production. Everybody that is waiting, was your laptop in production the whole time?

 

yes - order went "in production" quickly then just sits there for a loong time

 

It really should be pre-production.

 

Isn't there a separate thread for order status questions?

http://forum.notebookreview.com/hp-...tion-6xxx-series-order-status-discussion.html

 

Has anyone else experienced any random crashes? I feel like my laptop always hard crashes after playing a game and then using itunes afterwards...

 

Could someone clear up something for me? On the dv7t quad sandy bridge custom notebook page it states on the "overview tab" that the unit has 4 USB 2.0 Ports(one of which is shared w/ esata port) and on the Spec Tab it states that the unit has 2 USB 2.0 And 2 USB 3.0 Ports. Some of you who have the notebook could you clarify which it is? Thanks.

 

I believe the demo video also states 2 USB 3.0 ports, but it would be nice for an actual owner to clarify.

 

I might have missed this on the thread but are the hard drive connectors of dv7tqe SATA III or SATA II?

 

Sata III for the hard drive connectors, Sata II i believe for the optical drive

 

what would you recommend. The dv7tqe with the i7 quad core for $940 or the envy 14 beats edition with these specs:


Operating system
Genuine Windows 7 Home Premium 64-bit


Processor
Intel Core i5-480M Processor 2.66GHz with Turbo Boost Technology up to 2.93 GHz


Processor speed
2.66GHz with Turbo Boost Technology up to 2.93 GHz


Memory
6GB DDR3 System Memory (2 DIMM); Max supported = 8GB


Accessible memory slots
2


Display
14.5" diagonal High Definition HP BrightView Infinity LED Display (1366 x768)


Video graphics
ATI Mobility Radeon HD 5650 switchable graphics with 1024MB DDR3 with up to 3738MB total graphics memory


Audio
Beats Audio


Primary CD/DVD drive
Slot-Loading SuperMulti 8X DVD±R/RW with Double Layer Support


Hard drive
750GB (5400RPM) Hard Drive (SATA) with HP ProtectSmart Hard Drive Protection


Networking
Integrated 10/100/1000 Gigabit Ethernet LAN (RJ-45 connector)(9)


Wireless options
Wireless LAN 802.11a/b/g/n WLAN & Bluetooth


PC card slot
N/A


I/O ports
3 Universal Serial Bus (USB) 2.0, 3rd port shared with eSATA; mini-Display port; 1 HDMI; 1 eSATA + USB 2.0; 1 RJ -45 (LAN); 1 Headphone-out/Microphone-in combo jack (compatible with 3.5mm 4-conductor jack with stereo audio and mono mic)


Finish
Aluminum in black with soft-touch surfaces threaded throughout the body; HP TrueVision HD Webcam with integrated microphone


Software, security and support
Microsoft Security Essentials; HP Support Assistant; HP Recovery Manager; HP Setup; Sun Java; HP ProtectSmart Hard Drive Protection (3D DriveGuard)


Software, productivity
Microsoft Office 2010 preloaded (purchase of a Product Key required to activate a full Office 2010 suite) (34) ; Microsoft Silverlight


Software, multimedia
HP Fences; Stardock My Colors; HP MediaSmart: -HP Music Store by Rhapsody; -Snapfish; -Facebook; -Flickr; -Hulu; -Netflix; -Roxio CinemaNow; -MTV; -Nickelodeon; Beats Audio; Adobe Photoshop Elements 8 & Adobe Premier Elements 8; Windows Live Photo Gallery; Adobe Reader; Adobe Flash; HP Barnes and Noble e-Reader (15); Cyberlink DVD Suite


Software, internet solutions
HP Wireless Assistant; Windows Live Messenger; Windows Live Mail; Bing Toolbar Microsoft Portal


Warranty and support
1-Year Limited Hardware Warranty with Toll Free Support (NA); 1-Year Free Hardware Technical Support; 30-Days Free Limited Software Support with 1-Year (from date of purchase); Free Limited Software Support with Product Registration



which one is better quality?

 

I'm going to answer that question with a couple of questions:

1. Do you want a notebook or do you want a huge (16x11") desktop replacement computer?

2. Can you wait for the next version of the Envy? The version you describe is somewhat outdated now.

 

The new dv7t-6xxx have 2 USB 3.0 ports and no eSata port. The previous dv7t-5xxx (also a sandy bridge model) had no USB 3.0 ports, but did have the 4 USB 2.0 Ports and one them was a shared eSata port. The 5xxx series was introduced in early January, but had the defective sandy bridge B2 chipset. In late February/early March, HP began selling the 5xxx series again with supposedly new B3 chipsets. The 6xxx series was introduced on or about March 13 and theoretically came only with the B3 chipset. Some utilities appear to indicate that it was still a B2 stepping, but ripwind opened his dv6t and proved it to be a B3 stepping. Also, Intel now indicates on its site that utilities may incorrectly report the B3 chipset as the B2 chipset.

 

Well.. over all I would like a laptop that would be good for 1080p full hd video editing.. the screen size isn't really that big of a deal but build quality and reliability is.

And I suppose I could wait but how often do they upgrade their lines? Any way of really telling?

 

Thanks for the reply.

 

it's itunes fault

 

I've also had it crash in firefox (with youtube video playing) without itunes running. When it happens, mouse clicks stop responding while the cursor still moves. then the cursor stops moving and if I had sound playing, it just repeatedly plays the tone and the fans start reving up.