*HP dv6t Quad Edition (4XXX series) Owners Lounge*

i can confirm that as well. except mine was extended until april 30th

 

It is possible, cost cutting, who knows yet, no specs have been mentioned?

I am not saying they are going backwards, but we cannot be certain to what the standard video adaptor will actually be. It might be an upgraded model, e.g. 480 stream processors of the real 6000 tech, or the same old 400 streams renamed based on old 5000 tech.

Lenovo offer a 6570 video adaptor but with GDDR3.

I for one would be less likely to replace or refund for a newer DV6 in that case, and would keep my current DV6 if in any case GDDR3 was the only offering.

I posted it as a hypothetical question. Thought it would be interesting to see what others would do in the scenario if it arise by chance.

 

I, too, was offered until April 30th to return my DV6.

With all the recall hoopla the other problem of switchable graphics has fallen by the wayside. Has anyone heard anything new?

 

Is there a way to drive a higher than 1366X786 resolution external monitor with the current graphics card in the dv6 sb? I tried and couldn't.

The stock display (1366X786) looks lousy in a hi-def high res monitor whether I use RGB or HD external output from this computer.

Is there a solution (internal or external)?

 

I'm running a 1280x1024 19" LCD with the DV6 LCD in extended mode right now. In theory I think 2560x1600 should be no problem for an external monitor via HDMI. Is that what you mean?

 

i run an external monitor at 1650x1050 through vga port. i have also tried 1920x1080 through hdmi port.

 

You have to shut the lid -- this only works with the lcd is off.

 

that's not correct. i am using both the internal LCD at 1366x768 and an external monitor at 1650x1050 at the same time.

 

I think the answer you are looking for is in the ATI preferences. right click your desktop and go to your control center for ATI. In the upper left hand corner go down to desktops and displays, then right click the external display. You can either click the bottom icon and change the configuration settings, and also right click the "2" screen above it and go to display properties.

Hopefully that helps. One of the strange problems I ran into, though, was that when I closed my lid, and it was hooked up through HDMI the screen size shrunk down on my TV. considering the native resolution on my tv is higher, and a 47 in. screen... I'm not sure if that was the culprit or simply a setting I had turned on.

my only real complaint is that this pixel size seems to be huge for some reason. They should offer an upgraded resolution monitor for these bad boys. That and the speakers have crappy acoustics for then you are using it on your lap. forward firing sound device? didn't they product test at all for ergonomics and acoustics?

I've also noticed that some of the lit keyboard near the bottom row seems to be more of a yellowish color, and a few of the keys have what I would consider "light leakage" where it looks like there is an uncovered portion of the LED shining through underneath the key. Has anyone else noticed this?

I probably plan to keep my computer until April and see what kind of offerings HP stirs up with a hardware fix. The lady on the phone offered me a downgrade to the previous i7 models. No thanks.

-Mike

EDIT* Also I should make note that the representative I spoke with was quoting that the only models I could exchange for were the dv6, dv6t and the dv7. Apparently the others don't apply to this defect for exchange. But for all I know should could have been wrong.

Additionally. I submitted my information to a law firm that was handling a class action law suit back in the summer of last year when the first i7 was causing problems with desktops and laptops with HP. We'll see what they say about this new case.

 

Can I ask what number you called or what HP dept you contacted?...I called yesterday and they were clueless...

 

I initially tried chatting to get an RMA and the rep referred me to the main sales line. When I asked for an RMA from the lady who answered the phone she left the line for a minute or two, came back and told me I could return or exchange it until April 30th.

 

I was called on the phone by my local retail store today.

They demanded that I return my DV6 within next few days, and said I could change it for their other " great" laptop products.

If I wanted the same product, they could not guarantee I would get the same or better model.
The retail store said I still had to return it in the next few days, and then wait till the end of April, while they still had my cash for the full purchase, if I wanted a replacement

The only real offer I got, was for a refund only, they weren't sorry about it at all.

Not too happy about it, as HP support said I could use the laptop until a replacement was available.
When I ask the same question to the retail store support person that called me, he said HP has instructed the store to recall all affected products back immediately.

Seems like a bum deal.
1. Return it in the next few days, take some other old crap as a replacement.
2. Return it in the next few days, have nothing for 2 months, and get whatever they have when they get new stock in.
3. Just get a refund with no extras or any type of compensation.

I am in the middle of using it at this stage.
Do I have any rights?
Any ideas how I can get a better deal out of this?

 

What retail store did you buy it from? Retail stores vary in their return/recall process. But Hp has said you can wait until the end of April to return/exchange the product....

 

Thanks for your tip on resetting ATI preferences. That helps. I don't know why the reset option is not available through the OS.

The pixel size is the factor of the stock screen with no option of upgrading it.

With backlit keys. I don't have color variation as you noted but for sure light leakage is there depending on the angle of the keyboard. I have the 9 cell battery which raises the keyboard by about an inch in the back so its slanted. The light leakage is more visible with that battery than with the 6 cell one.

Regarding exchange models available....When HP comes up with the new SB model hopefully there exchange list will change.

 

Another quick look and advertisment on Dv6

YouTube - HP Pavilion Dv6 Demo (2011)

YouTube - HP Pavilion dv6 Winter 2011 Refresh

 

Does anyone know how to calibrate the colors on the display? When I extend the desktop to an external monitor, the colors on the external monitor look a lot better than the colors on my laptop screen. Is it possible to make the colors match? When compared, the external monitor colors are more vivid, whereas the colors on my screen seem dull...

 

@baw, you need to profile your display and calibrate using hardware calibration tools, like Spyder or Pantone Huey's...and the likes.

 

I don't know what retail store you purchased it from, but if I were you I would simply return it and place a new order when the new DV6t becomes available through the HP website. I have a funny feeling the new DV6t's will be available to purchase through HP's website on President's Day (but that's just a hunch). In either case, if you can handle being without a laptop for another few weeks, take that defective one back to the store. It will be worth it in the long run as you will get a much better laptop soon.

 

In Australia/NZ there are a handful of retail store. Especially in my location, there are only about 2 store to choose from under different names, both owned my the same company.

Yeah taking back might be the best idea, then I get my money back amd put it aside for the next version of the DV6. Although if the new model costs more, I end up paying more.

Just think it crappy they want it back so fast, and offered nothing in compensation for the inconvenience.

I would figure that Intel would be still in the process of producing the chipset in their fab plants. Then HP and other manufacturers will still need to build the units with the new chipsets, and distribute new systems. Are you sure about 21st Feb, seems bit quick?

 

Ok just got off line with HP RMA got same info on sandy bridge Laptop

RMA or exchange good until April 30th ...any coupon you used will roll to new device

Cool because I got my DV6 with a $500 off coupon

So this is great, killing many "birds" with one stone.... replace the sandy bridge problem...replace the lame touchpad button issue...get the New updated model just coming out...and might ever go to the DV7

Funny I came very close to sending back over touchpad button issue before the sandy bridge issue broke ... glad I held on to it now ... because this is a butt kicker computer and the new one will just be that much better

And If the DV7 stays with dual drive bays, and I go to it, im going to set up a 128 gig SSD as the boot primary and a 7200rpm 500gig as 2nt drive for hi cap storage .... anyone running Windows disk compression on just their 2nt drive?

And to think my first computer was a PDP8

 

I'm not sure on the 2/21 release date. It's just a guess as this Intel recall is hurting HP. Financially, they need to rush out this new model to recoup some of the 1st quarter sales deficits. Intel announced they will start shipping new chips within the next week which means HP may allow customers to place orders for the new dv6t's on President's Day (which is a week ahead of the postponed 2/27 release date and coincidentally a huge day for retail sales). However, they will most likely push the ship date back slightly as they did following the Intel recall announcement (ex-3/1). This is all hypothetical by the way. I'm thinking from a business standpoint. They need to release the dv6t more than any of us need them.

 

The retail store have reclaimed my DV6, after nagging for it back from me, due to a recall HP had issued them, now I am officially without a DV6 Sandy Bridge quad core.

There was nothing the store could do, as there is nothing comparable, or anything new they know of yet in the foreseeable future in their system.

I tried to contact HP support before I took the DV6 back, in regards to a job I logged about the chipset issue. The stupid person I had to deal with on the other side of the phone, that was in who knows country(?) could not speak English correctly, or be understood with the usual foreign voice we all know. Adding to that, the support person was extremely rude, and said my job I had logged previously was now closed. I asked them what was the resolution for closing it, they said nothing. Terrible customer service.
The reality is, all other manufactures also offer the same bad outsourced customer support service.

Removed my DV6 from sig, and now back to my old faithful Compaq CQ42 with a motherboard pulled from a larger CQ62, and then upgraded with a i7 CPU and 8GB RAM.

Arrrrgh, damm, no more DV6 to use while waiting to the new stuff to arrive

 

That really sucks, T2050!

Keep your eye on sites like deals2buy and techbargains for coupons when the new model is out. I wouldn't be suprised to see a big coupon come out at the same time to help jump start sales which I'm sure are very badly needed.

 

To those that were able to negotiate the april 30th return and replacement with refreshed dv6 (using same coupons/price):
How did you contact HP? Phone, text, email
Did you contact tech support or hp shopping?
How much did you have to negotiate?

I have gotten the run around a bit from them. Initally i was told that mobile chipsets were not impacted. Then that they needed a screen grab of my device manager (how i can get that to them i don't know?). I am hesitant to use the phone line as I have wasted many hours trying to navigate language barriers. Please advise.

 

How does HP replace its products. Would I have to send mine back first, then they would send me the replacement?

 

Got until april 30th and use of same discounts ($500 in my case).

If anybody else is wondering who (whom?) at HP to contact, I used their sales support chat. They didn't immediately understand what I was talking about but eventually they caught on. Be ready with your order number, phone number, and billing address for your current system.

 

I called Sale 1-866-807-7196 and went to returns/RMA... there was no negotiate... told them I had a South Bridge laptop and ask what the policy was on resolving the defect... was told can return up to april 30th and coupons/price apply to a replacment....

 

My email:
-------------

Thank you for contacting the HP Home & Home Office Sales Center.


I understand that you want to know if you will still be able to return the PC until April. HP is considered as the best in technology. Thank you for choosing HP. Let me go ahead and assist you with this. You do not have to return your PC today. We are extending our exchange period from 21 days out to the end of April to accommodate our customers. We expect to have more information about the re-release of the 2nd generation processors by that time. If you still want to purchase a Sandy Bridge product, I can record your information and we will contact you when it is available. We do not have a date at this time for availability. When it becomes available, we will be honoring the price of the original PC as long as they have the same configuration. Since you have applied a coupon code on your order, we are going to honor that, you just need to contact our Resolutions Team. You will need to call our Resolutions Team at 1-866-217-6014 between 7:00 AM - 2:00 AM EST, seven days a week
---------------
I'm a bit concerned about the original configuration part....
But it does look like we have until the end of April.

 

Hi All,
I finally replaced dv6t qe sandy bridge laptop. I got laptop with i7-720qm. Was really hard replace this laptop with HP technical support (8 times I was on chat and I did 4 calls) because people in HP Tech Support don't have good knowledge and experience and they have tough accent. I got RMA for SB laptop and I have to buy new laptop and pay second time but they accepted my discount coupon. I hope new laptop will work fine...

 

I called the resolutions team as well and confirmed that we have until April 30th and that the coupon will apply. Can't wait for the new dv6 line - does anyone know when it will come out? Also, do you think the SB chipset will be fixed in that new line by April?

 

patience - the new dv6s will be out soon that is better in screen, graphics, looks, audio, security, thermals it will put the lenovo y570 to shame (except maybe for the quick boot feature) - you could have been stuck with the inferior earlier SB dv6 version if it was not for the intel snafu- Bet ya you be hollering bloody murder then- he-he

 

Agreed. The way I see it, I'll exchange my SB dv6 for a better machine soon enough. In the meantime, I get to have free use of the flawed machine (although the flaw is not evident yet, except in Intel labs) for up to four months. What's not to like about this deal! I'll be a winner. HP will get good marks for exchanging it for a better machine. Intel will end up footing the bill for HP.

 

I couldn't agree more. If the Intel snafu hadn't have happened and I found out a new dv6 was coming out after my 21 day return period I would have been totally PO'ed!!

Now I get to use a great (for the most part) laptop and then return it for an even better laptop that has fixed all things I hated about the original when it comes out. It's like a free upgrade!

 

Hey QC...Make sure next time you get the 9-cell battery. The 6-cell just can't keep up. Your other specs are great.

 

Unless HP give to an exact, or same DV6 model as you have now (different specs) to the same your have now.

 

My understanding is that I will return the current DV6 I have now for a full refund and then purchase a new, redesigned DV6 using the same $500 coupon I used originally. I understand I might pay more for the new model but that will most likely be because of upgraded options (hopefully better screen) that weren't available before.

So I don't think getting the exact same model I have now will be an issue.

 

If you return it for a full refund, I do not think they will allow you to use the $500 coupon. The only way for them to honor the coupon is to do an "exchange". With an "exchange", you can still change to another model and/or add more options to the new dv6 (i.e. full hd 1080p, etc.). But don't return your current dv6 for a full refund as you will lose that $500 coupon. I doubt they will even have a coupon like that again anytime soon...

 

Has anyone seen anything stating that there would be an option for a higher res screen or is that just a dream in the air? I've checked both Youtube and engadget but it doesn't say anything about it there...

I currently have both the Envy 14 beats and the dv6 qe and the trackpad is noticably different on both. The envy feels very solid and smooth where the dv6 feels more hollow and not as smooth. I hope they make the next model better, if not I may just wait on the Envy refresh

 

Upgrades seem limited to:

Better cooling
Dedicated touchpad buttons
Number pad (eliminates quick launch buttons on left)
Better sound
USB 3.0 (eliminates ESATA)
Darker metal

Have I missed anything?

 

Possibly slightly better GPU (about 10-20%). That's about it.

 

better screen, finger print security, beats speaker/sounds, GPU, streamlined looks

 

The current version version already has a fingerprint reader, and looks are of course subjective.

By the way, while I do think that they might use a better quality panel, it's still the same resolution. At best, the colors will look better. And, again, the GPU should only be around 20% better.

 

Still want to know if this new dv6 is going to have a backlit keyboard...nothing seems to have confirmed that. I don't see how it couldn't, but the videos didn't confirm it and the pictures show no backlit keyboard on/off button...

 

Well, I read the new dv6 will have a light-up touchpad so I am quite sure they will have a backlit keyboard. I just hope they either improve the screen resolution and/or offer Full HD 1080p as an option.

 

Unfortunately, the fact that nothing was said confirms it's not there in this case. I think they're just using the same keyboard as the current dv7.

 

So the current dv7 doesn't have a backlit keyboard?

Because a backlit keyboard is a basic requirement for me. No backlit keyboard = no purchase on my part. It's a dealbreaker, I'm afraid. I just come to assume any non-entry level laptop has a backlit keyboard option...

 

Yea this is getting odd on the new DV6 ....I got my SB DV6 with w/backlit keyboard and touchscreen... it would be very dumb on HP's part to downgrade options on the new DV6....If they did it's a load of crap

 

If the backlit keyboard and touchpad are gone....there is really no reason to get another DV6. Might as well get the DV7 with better resolution. And I'm guessing that if one has a back-lit keyboard...they will both have them.

So...basically...if the touchscreen is gone...I'm getting the 7.

 

Hi,
Everyone on the forum is talking about new DV6. Is it different than the DV6TQE? Is there any link where I can find info on this new series? and what are the differences between the two?

 

Yes, it is a different design (dark metal), improved keyboard (no shortcut buttons on side), improved trackpad with dedicated buttons, better graphics, better cooling. Available in spring..

Here is a link to engadget's preview of the new DV6

HP's Pavilion dv6 and dv7 get Envy-like features, g-series loses the bargain basement looks -- Engadget