*HP dv7t Quad Edition (3XXX series) Owners Lounge*

Possibly the culprit ?

http://news.cnet.com/8301-13860_3-10445767-56.html

 

I have an i7 950 desktop with 6GB of RAM and a GTX 295... the 7200 RPM hard drive also kills the index score.

Unless you do some RAID or SSD stuff, it is just the way it is....



Enjoy!
R

 

That is more of an issue with reporting, I think. I would hope that a draining battery would not result from this.

I have not done much experimenting to see if this issue was reproducable. At night I usually go into sleep mode and the power is on.

Maybe I'll give it a shot again tonight with the a full shut down and power off.

Anyone else see this regularly? FWIW, my battery life seems absolutely normal when using it away from a power outlet.

R

 

I have a dv7t orderd also. It was supposed to ship on Jan 25th. I called them on the 26th and they told me that it wasn't delayed, but that it hadn't shipped either. Think about that for a few minutes...

They gave me this $50 coupon but then it doesnt apply with other discounts AND they offer free shipping if you buy $59.99 or more but the $50 coupon reduces that amount so you have to buy $119.99 to get free shipping. Because it doesn't mix with other discounts you might buy something priced at 20-30% off but as soon as you apply the $50 coupon that 20-30% discount is backed out.

So they said it would ship by Feb 5th but the web site hasn't updated yet and still shows Jan 25th. I just know if I call in they'll just tell me that the system doesn't give them any information so they can't help.

If it doesn't ship by Friday they'll have to do more than just give me a bogus coupon to generate more revenue for their sales.

 

I'm with you - but I don't think we are going to get any real satisfaction/discount from them
That is their standard answer.

 

For everyone who's been delayed, my friend had a dv7t Quad on order that was delayed until 5th of Feb from sometime in January and he decided to cancel today. When he rang up they offered him $100 credit to continue with the order (direct to his credit card - not a coupon). (He cancelled anyway...)

 

The anticipation is killing me.. Thanks for all the great info on this forum, it's the only thing helping to keep me sane!

 

Wow just tried to order and you are right. The coupon code actually is only worth really $25 in the big schem of things. HP Sucks, should of bought a Dell... Not really, just impatient.. bought the 250 gb 2.5" media drive, had to pay an extra $22 + $5 s/h with the $50 coupon. Could of purchased the 16GB thumb drive for free with it but went the other way. Can always use more storage.

 

My fear is - what happens if we try that and they just cancel the order.
Then we get no laptop, no discount, and have to start the order process all over again?

Who did he speak to? A regular rep, or the RESOLUTIONS department?

 

I have exactly the same situation and dates, old ship date of 25 Jan and new one of 5 Feb. I called HP yesterday and they told me I should get an email by Friday telling me it shipped. She had no idea why the order site wasn't updated or even a current status on the dv7t but 5 Feb was still good. What did I miss? Now the big question, will I get an email tomorrow with good news or...........??

 

Alright everyone. I am back in business. My Dv7t replacement for my HDX has finally been delivered. One peice of advice I can tell you all is if your order got delayed to call in and ask for 2-Day Air Shipping. My ship date was supposed to have been Jan 19th. When my order was pushed back to the 30th, I called in and asked if they could have a supervisor approve my order to be changed from Standard Shipping to 2-Day Shipping.

A message was left for the case manager, but they said that they couldn't guarantee that it could be changed because the order was already placed. The laptop shipped early on the 27th from China and was in Maryland for delivery on the 29th. Its worth a try, it will cut back your wait time a little.

Now, for the laptop, so far I am 100% pleased. The moonlight white is amazing. I haven't had much time to make the transition from my Toshiba as of yet, but with the snow coming this weekend, I will have plenty of time to test it out. Hopefully you all will get your machines soon and be just as pleased.

 

From what I can remember, he talked to two people. The first one offered the credit, the second one did the cancellation. Which one would be resolution department?

I'll ask him today if he remembers

 

Ok now I dont mean to put a dampener of those of you who will be receiving your laptops soon.....

But i feel the need to vent, After having received my dv7 quad moonlight white I discovered that the HDMI port didnt work.... so naturally I sent it in for repairs.... and have been told that they are replacing the graphics card....

So Far the unit has been in the repair centre for 3 weeks !!! I asked if they could just send a replacement.... no chance....

ok so more about how BAD HP service is.... the laptop on the other hand was a pleasure to use

........

and the other wait continues

 

AC, I ordered the white also. Are you really that pleased with it over the black? Give us your impression.

 

TurboCat --- When did you receive your laptop and how long was it between when you first saw the HDMI issue?

Anything within 30 days you are entitled to a replacement with no questions asked. My Dv7t is a replacement for an HDX16t. Let me know whats going on and maybe I can point you in the right direction. There may be some more people that you can talk to.

 

Shadow: we have a Dv3t in the family with the Espresso Black finish and same circle design that the Dv7t Espresso comes with. It is certainly a good attractive finish in its own right. But the Moonlight White to me looks stunning.

The gloss finish is even more attractive on the white. I like the look of the all white machine including the white keyboard. Time will tell how well the finish looks after moderate use.

I can say that one an older Dv5 that we have; the outside silver type finish has worn off near the trackpad and palmrest areas. Some places are heavier than others, especially the areas where jewlery/watches frequent. YMMV

 

You know, I am always dubious about tools like this, but I gave it a shot and I am pretty impressed.

Once I found the advanced tools to adjust how things sounded, it really made a huge difference. I also had to switch the output from Spdifout to Speaker1.

Reps to you for a good find. I have not bought it yet but I probably will.

For anyone having doubts, there is a 14 day trial.

Regards,
R

 

I imagine it does look great fresh out of the box but I deliberately chose black assuming the white would show every speck and smear, and sooner.

I've had a white car and I'll never do that again either.

PS...FedEx shows my package has arrived in Anchorage, Alaska. Maybe tomorrow or Saturday...??

 

Mine shows arrival in AK too:
Feb 4, 2010, 10:34 AM, Arrived at FedEx location, ANCHORAGE, AK

 

SF, when I looked at the 2 displays side by side, I found the opposite. The black showed every smear and all the dust collected on it. The white looked clean in every respect. I hope mine is that way. To each his own. Good luck with yours.

 

Im now questioning myself for not choosing the white....

 

and see I just went with the black because I'm a cheapskate!

 

Thanks AC.

Yeah so I received my laptop for Christmass, Checked the hdmi port sometime after new year and then called repair centre... Im HP UK so I think they are not as good as HP USA the pick up was delayed a week due to the snow so when the unit was eventually picked up it was just inside the 30 days policy.... However I bought it from an eseller www.laptopsdirect.co.uk woukld this matter or would I need an RMA from hp to send to Laptopsdirect....

Im pretty patient.... <<<< 3Weeks !! though im craving for some dragon age

I guess Im just going to have to wait... Also HP said they didnt exchange unless the unit has been in for repair 3 times.... I havnt read this anywhere and I think its wrong but thats what HP said....

The thing that p'eed me off is that I call HP and the contact centre is in South Africa(No Offence) but they have 2 week old info as the repair centre is in the UK....

Ah.... otherwise the laptop is great.... the screen was my only concern but have been told good things when using spyder http://www.datacolor.eu/en/ to calibrate the screen...

Thanks for listening !! haha

 

I plan to put screen protector to my dv7t. There are two types, glossy (same as dv7t lcd) and antiglare(matte screen). Is it a good decision if I choose antiglare than glossy screen? Which one do you think is better?

 

Protectors - especially once classified as "antiglare" can could up the image and reduce the brightness. Maybe the ones I have seen in my lifetime were low quality....

I have never used a screen protector on a laptop - only on smartphones.

Regarding color, I am sure the white would be easier to keep clean and maintain. This is not like a car - you don't ride through dirty snow and salt with it...

The black attracts fingerprints and dust like you would not believe. I use an LCD screener and lint free cloth pretty regularly.

R

 

Since you bought your laptop (which there is nothing wrong with) I am not sure if HP would honor the 30day exchange policy. There is probably a 50/50 chance there. Laptops Direct should have some sort of exchange policy for problematic/DOA machines that they send out but I haven't checked their exchange policy.

Buying the laptop from HP you have 30 days (or maybe 20) to open up and play with your new equipment. If you are unhappy you can return it free of charge. If there is something wrong with it they will place a new order for you with the same specs and ship that one out to you when your package hits the shipping location.

The "3 time" exchange is usually never explained properly. In the US, the majority of items that you purchase come with a 1 year No-Lemon Warranty. HP, Toshiba, Sony, even Sprint, T-Mobile, and Verizon Wireless have No-Lemon warranties. They usually don't post them for people to see without some digging. If the unit breaks 3 times within a year and has another breakdown the unit will be replaced. There are different variances of the law/rule like when its a car certain things don't apply like flat tires, etc.

So even though you didn't purchase your laptop from HP you will qualify for the No-Lemon. You have to keep all of your repair order numbers to verify your times in service. 3 weeks is a long time, but if something that is backordered is needed to fix your laptop that could delay times.

One thing that I wish HP offered is the in-home laptop service that Toshiba offers. It prevents hold times at the repair center. Let me know if I can help at all. Hopefully you get your machine back soon.

 

This bytes!

I was told of my delay in shipping.
Originally supposed to be shipped the 1st. But got the dreaded delay notice.
The notice said it would be shipped on the 4th.
And today is the 5th and still no change in status.

Just friggin great

 

We're in the same boat Groz. My ship date was 25 Jan, moved to 5 Feb. Today! Being an optimist however, there is time left in the 5th. Speaking of the 5th, I'll have a sip while watching the clock..............

 

Well, today's the day mine is 'supposed' to ship but I'm not feeling very confident. I suspect that tomorrow I'll hear that it's once again delayed. If that happens I might have to look for a different option.

It'll cost a couple hundred more but I might jump on the Sony VPCF1190X. I can get it with 8GB RAM/640 HD and unlike the HP it has a full HD 1920x1080 display (as we know the HP has a 1600x900)...$1529 from their site with a shipping date of Feb 15th and I haven't been able to find any hits about shipping delays from them!

 

Hate to tell you this, but they all seem to be shipping from China.
Right now it is 4am tomorrow in China, so, the 5th has already come and gone.

 

Well Im posting this so people can get an idea of how the shipping process is going. Although little confused on the 5 Feb @ 8:27pm time. Its not 8:27pm yet in Alaska maybe in another 8 hours. The site states All shipment travel activity is in local time for the location? Final destination is Astoria Oregon..

Feb 5, 2010 8:27 PMInt'l shipment releaseANCHORAGE, AK
Feb 4, 2010 10:34 AMArrived at FedEx locationANCHORAGE, AK
Feb 4, 2010 4:59 PMIn transitSHANGHAI CN
Feb 4, 2010 12:13 PMIn transitSHANGHAI CN
Feb 2, 2010 11:54 PMPicked upSHANGHAI CN

Original order was placed on 16 Jan, est ship date was Jan 28th, didnt ship until Feb 2. Would be nice to get it delivered tomorrow.. But no great expectations...

 

And the delay saga continues, now my DV7T won't be shipped until the 9th.
However they did give me 10% of the cost of the unit.
Here is the email they sent:

 

10% off, thats what $100 off?? Better than the $50 coupon deal...

 

Yes, $100 off.

I got the $50 coupon too.

 

Sweet! Id take that deal!

 

UPDATE- Looks like I recieved the special time travel too

Feb 5, 2010 3:17 PM Departed FedEx locationANCHORAGE, AK
Feb 5, 2010 8:27 PM Int'l shipment releaseANCHORAGE, AK
Feb 4, 2010 10:34 AM Arrived at FedEx locationANCHORAGE, AK
Feb 4, 2010 4:59 PM In transitSHANGHAI CN
Feb 4, 2010 12:13 PM In transitSHANGHAI CN
Feb 2, 2010 11:54 PM Picked upSHANGHAI CN

 

Did you have to do anything special to get this discount, bug them alot or anything??

 

Oh Yea, sent like 3 complaint emails.

 

You guys better like your laptops once you get them.... after hearing all of these misadventures, the results better be good.



R

 

Your exactly right

I used my $50 coupon and purchased the HP USB ATSC/NTSC/QAM Tuner.
In the end it only cost me $26 today.

 

Another Fedex update:

Feb 6, 2010 7:28 AM At local FedEx facilityPORTLAND, OR
Feb 6, 2010 5:46 AM At dest sort facilityPORTLAND, OR
Feb 6, 2010 3:41 AM Departed FedEx locationMEMPHIS, TN
Feb 6, 2010 12:23 AM Arrived at FedEx locationMEMPHIS, TN
Feb 5, 2010 3:17 PM Departed FedEx locationANCHORAGE, AK
Feb 5, 2010 8:27 PM Int'l shipment releaseANCHORAGE, AK
Feb 4, 2010 10:34 AM Arrived at FedEx locationANCHORAGE, AK
Feb 4, 2010 4:59 PM In transitSHANGHAI CN
Feb 4, 2010 12:13 PM In transitSHANGHAI CN
Feb 2, 2010 11:54 PM Picked upSHANGHAI CN

 

hunter_michael where is the destination?

 

Astoria Oregon; about a two hour drive west from Portland on the coast.

 

Cool, you should have it either today or Monday.

 

Michael...when did you order yours originally?

 

I original placed the order on Jan 16th.

Im thinking Monday for delivery as it has to make it to Astoria's sorting facility and then out on the truck for delivery. I am supposed to leave for Washington DC Monday morning for a business trip and was wanting to take it with me. But thanks to the Blizzard my flight/trip may be canceled

 

January 16th is when I ordered mine DV7t also

 

Im surprised yours was delayed longer?? Only difference I can see is you had 8 GB and I had 6, and I also had a TV tuner installed??? Strange??

Oh wait you got 10% off , I payed $920 for my config so Im sure it didnt have anything to do with what we paid....

 

Now wait a damn minute. Original 25 Jan ship date, moved to 5 Feb, and now the 6th and nothing yet. What is the deal? Groz, you already got 10% off and I haven't heard anything yet!!!! I'm gonna call and really p*** someone off besides myself!

 

Don't know if this will help you OS, but this is the name on the email I received
after sending 3 complaints.
She is the person that gave me the 10% off

Regan Manning
CTO Escalation Manager
HP Home & Home Office Store

No telephone or email attached except the regular HP number.

Good Luck