*HP dv7t Quad Edition (429X / 5XXX series) Owners Lounge*

Are you people seriously angry at me that I might come out on top for once? Do you even realize how much HP makes off of their products? Even if they would have to replace the body, its the cheapest plastic I have ever seen on a super-$1000 product. The money it would cost to replace would be a spec of dust to HP, if even that. And you're acting like the laptop has some sentimental value, like its something special that should be cared for with love and affection. Its an inanimate object, in case you didn't know. Its a tool and nothing more. I apologize if you still like to personify things, but I've outgrown that.
@dleno - Acceptable? Do you honestly think I care what you see as acceptable?
@alstrike - I don't live in Spain, so your shorter RMA period is not my problem. And don't be angry at me for having a longer one.

 

your actions are unethical and outside of HP intentions for the 21-day return program, and I simply suggest that this forum is not the place to advertize, promote, or encourage such activity. Its has been self evident all along that you don't care about any of those things.

 

Unethical? I don't know about that.

Abject carelessness due to panicking instead of looking for a service manual? Yes.

If HP takes it back, it's on HP. It's their policy and it's up to them to police it. That they should rely on an honor system makes no sense, considering. And I doubt they do.

If MttM claims that he got it that way, well then, yes, that would be unethical.

Anyway, that's the end of that discussion. Move on folks.

 

I am pretty upset that my dvt7qe will not play my 1080p60 m2ts files without dropping frames, when my girlfriends 14" dm4-1160us plays them perfectly with integrated intel graphics and an i5 450 2.5ghz cpu. How is it possible that the dedicated AMD graphics can not keep up? I am using WMP on both systems. The dm4 uses about 15% cpu power, while the dvt7qe uses about 7%, which is to be expected since the dvt7 is a quad core, even though it has a slower 2.0ghz base clock. The dvt7 plays the 16Mbit/s interlaced file fine, but chokes on the 16Mb/s 1080p60, 20Mb/s, and 27Mb/s files. It is not horrible but if the i5 with intel graphics can do it fine, shouldn't the i7 with the AMD graphics? Can anyone tell me why they think this would be? Thanks.

So, now I found another problem. When I unplug the computer the screen jumps down and up very quickly. I noticed it a coupled days ago but didn't think much of it. But now after testing the video playback of the computer I noticed that every time a video starts or stops, the screen does the same thing. But it only happens if the computer is unplugged. This is very disturbing. I think I may have to talk with HP. I really don't want to have to send it back but this glitch is not very encouraging.

 

So I downloaded Splash Lite to check the playback. It played all the files smoothly. However, I discovered something that shows the glitch with the AMD graphics. When I played the files using Splash without hardware acceleration enabled, the video plays fine, the cpu is at 20%, and there is no flicker at the start and stop of the video. However, when I enable hardware acceleration, the cpu drops to 3%, but the screen now jumps at start and stop.

This leads me to believe that WMP is using hardware acceleration, because the whole screens jumps when I start and stop the video. However, the AMD graphics acceleration does not work well with WMP.

In the end there is something definitely wrong with the AMD graphics card. For this dvt7 to not be able to play back the video properly, like our dm4 with intel graphics is unacceptable.

Oh, and now the "T" key on the keyboard is squeeking badly, great.

 

<s>Obviously your lack in understanding reflects your total lack of education. I´m not angry about having a shorter RMA period. Where did you get that?

And again who said our laptops have sentimental value? It´s the money you make Hp spend fixing your cockups you should be ashamed about. I don´t care how much money Hp makes with printers, ink or pencils for that matter, it´s their money. Period.

Next time you go out what are you gonna do? Throw away your drinks and demand a new one every 20 mins, and to justify that you´ll say that the bar makes a lot of money with those drinks, right?

At least there is something positive about this, your moronic behaviour creates jobs for people to fix the laptops you RMA.</s>

 

Since it's so close to Valentine's I'm going to be sweet.

Alstrike, see last line of my post above.

 

Sorry... didn´t read the bolded line.

 

No worries, it's all good.

You can undo my strike out at your leisure. Just delete the < s > and < / s > on both ends.

I get everyone's point of view on the issue. Each has valid points. Including MttMadness. But what's done is done. Hopefully in the future, everyone will consult the service manual which is on HP's website before fumbling about with their notebook.

 

I don´t mind people returning their laptops if they don´t like them. What I find really sad is tearing apart a laptop trying to "fix" something, breaking it and return it for a full refund, later to come here and brag about it.

 

Thats exactly what I tried to do. Their website said the manual was either taken down or moved somewhere else (now its not even listed under the manuals page). So I chatted with two HP reps and neither was able to provide me with the correct manual. They both told me to send the laptop in, but rather than wait the unnecessary amount of time to go through all of that for a tiny repair, I decided to try to do it myself.

@alstrike - I wasn't bragging about it, actually. I was making sure everyone knew about this problem so they could try to avoid it.

 

Well apparently Hp is recalling all laptops here in Spain and offering a full refund. I say apparently because there is no official confirmation from Hp, some guy got a call from a major retailer customer service and they told him that.

 

Seeing how dv7tqe defective Sandy Bridge owners are now given up to April 31st, 2011 to return or exchange their laptops, do you think I'll be able to exchange it for the new model coming out soon? Would HP still let me use the $500 off a $1400 build coupon I used for the dv7tqe defective Sandy Bridge?

 

No one can answer that question with any definitiveness. Simply call HP when the time comes and negotiate with the rep. Explain your circumstance. They want the sale. So make the sale seem dependent on the $500 off.

 

I ask that question about the coupon and was told yes...I know other have posted they were told the same...
Normaly they would have to at least do a same new replacement laptop to you at no cost....but because they have a new DV6 and DV7 coming out so soon I do not think they will have the old model with the Sandy Bridge fix for a direct exchange so there stuck doing a bit of an upgraded even if the didn't want to

 

That is some good news.

Also, I've had my new dv7tqe SB for about 10 days now and it has already randomly restarted on me twice. Not a normal restart either, it was instant, just like when you take out the battery or the power goes out. It was definitely not overheating because no processes were running. It was basically idle and in a cold room. I checked the temperature logs right after and everything seemed fine.

Other people have been having this exact same problem too: new dv7t-4000 just stops, then reboots - HP Support Forum

Any solutions?

 

My restarts and blue screen from idle or sleep was from a SSD, which was fixed when I finally got it updated to the latest firmware that fixed those exact issues.

 

My DV6 did that last week. Almost like the power was simply cut.

 

Count me in too. My 2 week old dv6t Quad Edition has randomly shut down on 3 times already.

 

I chatted with HP today and for those that bought the defective Sandy Bridge dv6tqe or dv7tqe and used Bill Me Later as their method of payment, you will not be able to do a direct return/exchange for the newer models once available. However, they will do a return/credit instead and you can place a new order. I asked about the $500 off a $1399 build coupon I used and the HP representative told me not to worry about it and to contact their sales department when I place a new order so they can add the coupon.

 

I chatted with HP about the touchpad hard to press buttons and as soon as i explained the issue, rep stated he is sending pickup order for mailing in the laptop for repair.
In my case the left right buttons do not work at all and are hard to press.
It really is a pain ... will take 7-9 days since they receive the laptop!!!
I asked what do I do during this time?? no work at all?! they just regret the fact... they cannot do more ... bleah....

 

awesome!!...i will likely pick up the new dv7 once that's out then...hopefully that'll be in before the end of april...

yeah i do hear what you're saying about the touchpad buttons being hard...it doesn't bug me since i've always used a mouse with all my laptops but if i did use the touchpad, it is on the hard side, def enough to be annoying...

 

Considering the fact that the new dv7tqe addresses the issue fully, why not wait until that comes out and return your current laptop? I mean, you're going to have to return it soon anyway, so why make it even worse for you buy having to send it twice?

 

I have waited nearly two weeks and still no refund to my bank debit card. Numerous calls with incomprehensible non-English speakers yields very little. The gist is, they say they've made several attempts to credit the same card from which they originally took the funds. My bank says it never happened.

I will be putting the original charge into dispute soon. Meanwhile, I did purchase an Envy 17, which has arrived (and is actually quite impressive). Used a different debit card for that purchase, so there is no possible conflict.

If they don't give me satisfaction shortly, the Envy goes back (much as I like it) and HP will not just lose a customer, but will also gain a fiercely vocal detractor. And then I'll call Dell. Heh.

 

This is one thing I don't fully understand -- why one would be content with a product that does not work reliably in the conditions it is targeted for. But touchpad behavior is important to me, and I'm not content with hanging a mouse on there to get around an defect that is inherent in the product.

 

loving mine for $960 on xmas 2010. keyboard is a little flimsy and mouse pad is lame, but i use an external mouse. is it a sandy bridge and subject to the defect? specs

HP Pavilion dv7t Select Edition customizable Notebook PC

* • Genuine Windows 7 Home Premium 64-bit
* • Intel(R) Core(TM) i7-720QM Quad Core processor (1.6GHz, 6MB L3 Cache) with Turbo Boost up to 2.8 GHz
* • 1GB ATI Mobility Radeon(TM) HD 5650 graphics [HDMI, VGA] - For Quad Core Processors
* • FREE Upgrade to 8GB DDR3 System Memory (2 Dimm)
* • 640GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection
* • No Additional Office Software
* • No additional security software
* • High Capacity 6 Cell Lithium Ion Battery (standard)
* • 17.3" diagonal HD+ High-Definition HP LED BrightView Widescreen Display (1600 x 900)
* • LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support
* • HP TrueVision Webcam and Fingerprint Reader
* • Intel Wireless-N Card with Bluetooth
* • Standard Keyboard

 

No, it is not a Sandy Bridge model. You're good.

 

Not only are you good, but you've got what I think is the best Core i7 process r going, my friend.

Not a day's grief on my Studio 17 in 9 months. My Envy 17 recently arrived with that very same processor as well, has been vetted and stress-tested, and looks to be performing just as beautifully. Unless the Pavilion build falls apart on you, which it won't, you've got a machine to be happy about.

Sandy Bridge? I new that chick once. She broke my heart.

 

So, I had decided to return my DV7 sandy bridge since I bought mine at Best Buy, and no one really knew how things would be handled. Figured I would hold on to my cash and purcahse a custom direct from HP when they were released. Now mind you Best Buy is a three hour drive for me, so before I left I received confirmation that I could return to the "Point of Purchase", I also confirmed with Best Buy. So I load up since I had the day off and go to Best Buy .

Guess what, the store would not let me return. Said Nope past 14 days, deal with HP. I said, I did, and they said to return here. Best Buy said NOPE past 14 days deal with HP. They aknowledged everything, even the website that HP says that the computer could be returned to the POP. I was there arguing for a little over an hour, got names of Manager and consumer relations people.

Had I bought from HP I would have most likely held on to it, but this scenerio is why I did not want to wait. I did what HP said I could do and wasted 8 hours of my life.

 

maybe i don't care because i've never liked the control of any notebook touchpad....and with wireless mouses now-a-days being half the size of regular mouses and their usb connection is super small, it's not like we still live in the early 2000's with only wired mouses...

 

Her performance is so phenomenal and superior to many 1st generation processors that we could just can' let go ...

 

Intel is shipping new SB chipset:

Intel to begin shipping updated Sandy Point chipsets Feb 14th | ZDNet

HP should be getting the new chipset soon. DV7 updated will be shipping next month I hope!!! New touchpad, USB3 (?) etc...

 

HP is showing DV-quads now for "reserve one now"

HP® Official Store &mdash;Buy HP Laptops, Notebook PCs, Printers, Desktop Computers, Handhelds, Scanners, Monitors, and Calculators direct from HP

 

Just called and the guy had no idea about any kind of reservation system. Not surprised.

 

It is there since the announcement of Dv6 and Dv7 2011 Refresh. You missed it completely, didn't you?
I guess HP would be on time with their original 27th Feb Plan for the SB Dv6 & Dv7 Release. We can only wait, for now.

 

no they took it down for a spell and then it re-emerged.

 

They took it down after the Intel announced SB Recall. That page included options to reserve Envy SB 17 as well, as announced in the CES. But this page has been up since the DV6 & DV7 Refresh announcement. ( Feb 6th or 7th most probably! )
Did they take it down after that as well or what?

And yes, that reminds me the Envy SB 3D? What happened to it? Have they been completely canceled? The Speculations seemed to have died after the SB fiasco.

 

I tried to replace my wireless card with an Intel 6200 I pulled out from another laptop and the BIOS won´t recognize it (not HP certified I guess).

Does anyone know which Intel model is the one included (or optional) in this laptop? Mine is the Ralink one, RT5390.

 

yea there was a time when the dv-quads and the whole 2nd generation processor language disapeared. I didn't keep careful records on the timing so I couldn't argue the exact chronology, I just noticed that it appeared again. in any case, It tells me that plans around the fixed chipsets are solidifying, and that the newest "envy-like" dv-quads are on target (and only HP knows what that target is, lol)

exactly -- HP's utter silence on this point has a number of us over in the Envy section in a stir over what it could mean. If you accept that the SB Envy refresh is still "on" (that is, not cancelled) it means to me that it has been delayed by some unknown number of weeks, and that it is too soon to even announce it with a teaser. another possibility (although less likely imho) is that the the "intel forced down time" allowed HP to sneek in a spec upgrade into the release, which would normally have been now (late february).

Even more interesting (to me) is the fact that the newly announced Dv series is much more Envy-like than ever before, sporting some features (blu ray writer, for example) not even available on the Envy, or even rumored to be part of the SB Envy. And a few Envy things (like beats audio and coolsense) are now standard fare on the DV. So other than the display and GP, the gap between DV and Envy is narrowed considerably.

 

What HP is going to do, is get us all jumping to buy a new DV7 or DV6 for the new tech inside, and then release the Evny.

Kind of like some of us brought the last gen DV7 and DV6 with sandy, and then let us know about the new models with sandy a few weeks after we spend our money.

Keep us spending is the key for HP, and jumping while you say "how high".

 

When I ordered my DV7, there was only an option for Bluetooth which I chose. No option for wifi.

When I received the DV7 the wifi card is an Intel 1000 single band (2.4 GHz ) instead of the 5100 or the newer 6200 both dual bands usually included.

 

you're probably right, but thankfully some of us are going to be able to swap out our last gen dv7 for a new gen without a charge thanks to intel's tab...

personally myself i'm not going to be drooling over the envy because the dv7 with the sick discount was already at the peak of my budget...if anyone can stretch their budget to get the envy, then good for them...go for it...

 

Heard that intel just launched new sandy bridge processors: Intel® Core? i7-2620M Processor (4M Cache, 2.70 GHz)with SPEC Code(s)
i7-2620M, i7-2720qm, etc. and also see a Dell XPS 15, 17 deals using them.

Does anyone know more on this?

 

dual core if without the q

 

Wow that XPS 17 3D looks really nice. Its gonna be some great competition for the SB envy 17 3D. I'd like to see how the 3GB GT555M compares with the 1GB 6850.

 

Just read this from a CNET Asia article from yesterday:
"The larger screens of the 15.6-inch Pavilion dv6 and 17.3-inch dv7 have optional full-HD displays, which allows for a better movie experience"

Great news! My question, does the full HD also improve the dismal viewing angle and other short comings? I'm used to a current MacBook Pro, and haven't been too impressed with my Dv7tQE. I'm not excited so much for pixels than a better panel overall. Thoughts?

 

I hope that is true because the current screen and res on my DV6 is totally low budget. A shame considering the specs. Hope the new models are out by the end of the month.

 

If that's true, I am going to laugh, then cry.

 

If the new dv6 offers 1920x1080 resolution but no backlit keyboard, I'm going to scream!

 

For the dv7 it says "Integrated or discrete AMD Radeon HD6470M graphics." That has to be a typo, the dv6 says "Discrete AMD Radeon HD6490M/HD6770M graphics," so the dv7 should have at least a HD6770M.