*Quasi-Official ENVY 14 discounts, delays, "mine is shipping" lounge*

Arite thanks alot hopefully this will help not void the bcb amd def need to get this in an email. It sucks because bing will probably only confirm the bcb after the 21 day return period is over...is their any other eay you can confirm your getting the check?

 

Question to Harb67 & others in similar situation -
I got the Bing email showing 30% shortly after ordering Tuesday morning. But as of now (Wednesday morning), my Bing account shows no trace of the transaction whatsoever. Is this the same scenario for you guys also? Is it common to get the email shortly after completion of purchase, but for the transaction to take time to appear in your actual account?

 

got that too! 11:26 then a 4:19.

 

Also did u pick sales, customer, or technical?

 

In case people are interested, I called FedEx and apparently my laptop (and presumably other people's as well) is in a group of 264 (first was quoted 3300 or something like that) other packages that were delayed due to not having paperwork.

Customs now has paperwork and she said that they typically just go ahead and release it. If they were to release it sometime today there is still a chance that it will arrive by the estimated arrival time (for me, tomorrow by 4:30). She did say that customs typically works at night so to check back in the morning for more info.

Hope this helps some people out

 

Dang. I'm tempted to go back to sleep, but I DON'T want to miss another Bing Cashback deal!

 

got you two covered if i see the bcb or if somone pms me about bcb.

btw: jasper, is your last name guan by any chance?

 

hmmm yeah.

there wasn't really a departure scan, just in transit.

may not mean it's on a plane after all

 

Customer service

 

For those with Clearance Delays, here's all the information I've been able to piece together from brief phone calls with hp, fed-ex, and from message boards.

1) There's nothing you can do at the moment other than wait. It just takes a little time for the paperwork HP sent to customs (which they did send) to get processed.

2) My order which is still listed as 'clearance delay' actually cleared customs at 9:30 am this morning. I verified this through a fed-ex representative.

3) Its likely that your order will say 'clearance delay' until, or even after, your order is actually delivered. So don't worry to much if the status doesn't change. This has happened to a lot of other people as well, an item will be listed as 'delayed' for three days straight and show up on the doorstep anyway.

4) Even with the clearance delay, Fed-ex is confident my order will be delivered to me in Boston (from Memphis) by tomorrow at 4pm. They automatically expedite the shipping following a delay.

I'm guessing if my package cleared customs it should be true for all PC's in the shipments, so cross your fingers the first batch should be in the customers hands by the weekend.

 

Dang it. I'm on a T-Mobile prepaid plan, but I can't seem to set my Gmail so that it forwards text messages to my phone! The (10digitphonenumber)@tmomail.net forwarding e-mail doesn't work.

 

So I know this is a bit off topic. But, my orignal order of a dv6tse is being delivered today. From my understanding I can open the box, try the laptop out, then send it back in a couple days for a full refund? I have an envy 14 on the way now, so oviously I want the full refund, but I'd kind of like to try this thing out to, since I have another 2 weeks minimum before my envy will get here. Thanks

 

21 days, full refund.

 

Thanks man, upset i missed the previous two cash backs. Could you do me a favor and PM when you get a chance so i can see if it sends an email to my blackberry? Addionally, im such a novice on the forum could you tell me how to PM someone. Thanks Again.

 

Same here. Ordered on the morning of the 8th with 5-7 shipping too. That's earlier than expected. I better hurry about getting some credit back on that slice battery. They still have no information on the "standard vs. extended-life" battery.

 

Alright, it just got here. So I can play around with it for a couple days, then call hp and be like I ordered an envy 14 so I'd like to return this and they'll take it back open box no questions asked?

 

Just got off the phone with HP and my second credit is already being processed, so I should see that in the next day or two.

Hopefully my second order will get it's $200 credit as well, but won't know until that ships on the 22nd.

 

I ordered on the 3rd of July and won't get mine until next Tuesday. However I think there are still those who ordered earlier, who have yet to have theirs ship, so it could be worse.

 

@Angrygiant Yes, its a pretty easy process. From the HP page:

To process a return or exchange

We only accept returns for orders placed with the HP Home & Home Office Store by phone or online. We can not accept returns or exchanges for the HP Parts Store, the HP Small & Medium Business Store, repairs, or any other online store or retail outlet.

Returns requests can be initiated by phone, or for many products by online chat.
Step 1: Request a return material authorization number (RMA)
* Call 1-888-650-1544 or use online chat (details below).
* An RMA is required for all returns and exchanges.


Step 2: Print your Return Label
* You will promptly receive an email notification from FedEx that your HP Home & Home Office pre-paid return shipping label is available.
* Follow the enclosed link to FedEx and print the label as soon as possible. This label will expire 5 days after issuance.


Step 3: Prepare your package for return.
* Replace the product in its original packaging, making sure to include all items originally in the box
* Remove, mark-out, or cover any original shipping labels and affix the new label
* Write in bold letters on the package: "RMA [your return material authorization number]". For example: RMA R123456789
* Take the package to any FedEx package drop-off location within 5 calendar days of the RMA issuance.

 

guys check out UPS Tracking - FedEx Tracking - USPS Tracking - DHL Tracking with your package.


fedex says I'm still in shanghai.

simple tracking says I'm in incheon Korea

 

according to this,

UPS Tracking - FedEx Tracking - USPS Tracking - DHL Tracking

My laptop took a quick stop in Korea? And only left at 9 pm their time which is only 2 hours ago?

7/14/2010 9:12:00 PM INCHEON, KR Left FedEx Ramp
7/14/2010 7:00:00 PM INCHEON, KR Arrived at FedEx Ramp
7/14/2010 4:19:00 PM SHANGHAI, CN Left FedEx Ramp
7/14/2010 11:26:00 AM SHANGHAI, CN Left FedEx Ramp
7/13/2010 9:00:00 PM SHANGHAI, CN Package status
7/13/2010 9:00:00 PM SHANGHAI, CN Package status
7/12/2010 9:35:00 PM SHANGHAI, CN Pickup status

 

Mine: Order date- 7/6
Build date-7/8
Estimated ship date-7/19
Actual Ship date-7/14
Estimated delviery date-7/19
2-day shipping

 

Same here!

 

I'm in the same place obviously. Guess there is zero chance of a surprise early delivery.

 

Have you checked out the Bing Cashback forums yet?

If buying a new external HDD, it may not hurt to take advantage of the faster speeds available with eSATA that's comes on the E14. I have a 1tb eSATA/ usb 2.0 HDD from Lacie.

 

Yes.


________

 

I'm in a similar boat, with a dv6tse being delivered later this week. Planning to have a little shoot-out to see which one I keep. It mostly comes down to the multi-touch screen on the dv6tse versus the higher screen resolution on the e14.

Of course if my BCB doesn't work then the e14 will probably be going back either way.

 

yaaaaay My envy got sent out
Ordered it Jully 7th


Shipment exception
SHANGHAI CN
Ship date Jul 14, 2010
Estimated delivery Jul 20, 2010 by 4:30 PM
Destination
LA MESA, CA

And my SSD sent :O
34nm 160 GB Intel® X25-M Mainstream SATA Solid State Drive Total : $274.20

 

How come simpletracking got more info then the fedex website...

Ordered mine on the june 30th but it won't arrive until jul 20th... sucks to live on the other side of the continent.

 

Arite i talked to hp live assistance and got hpa off..so hopefully this will work for bing

 

yeah. I'm guessing it took a ship from shanghai to south korea.

and will fly to the US

 

did you buy it seperately? how did you get it for $274?

 

You think they could credit me 50$ back if i complained that i got mine for 200$?

And would that affect BCB? (Hopefully this isn't the wrong thread to ask this)

 

Thanks very much for this useful information. So, even though I'm still at "clearance delay" in Memphis, it's still possible that I'll receive my package tomorrow? Like you, I'm in Boston- well, Somerville actually, but whatever. It would be useful to know when the package is on the van, so that I can stay home from the lab that day and sign for it when it arrives.

 

Probably for the first part, and no for the second.

 

How did you remove the HPA from your account?

UPDATE:Figured it out. Thank you!

 

There's no guarantees of course - but the woman I spoke to seemed pretty confident it would arrive tomorrow, the only time estimate she could give was "before 4pm". I live in boston but I'm having the computer shipped to my work in Medford which is right beside Somerville, so I would guess your and my pc's will be neighbors right until they go on the trucks for delivery.

 

does anyone know how long the flight is from incheon, korea to anchorage, alaska?

 

Bought it separate wanted make sure I got an intel lol

 

What number did you use to get in touch with Fedex? Was it the regular 1800GoFedex number?

 

like 11-13 hours

 

No BCB this morning. Time to take a 2-hr nap before I head out. Peace!

 

Envy14 Shipped! :d

 

I called HP and I might be having the same problem with the APP..I didn't get the 10% off my laptop because I wasn't logged in to any account when I bought the second envy so I am pretty sure I am in the clear but he said it should be ok.

 

just if anybody was wondering here is a confirmation email from HP that the phone credits will not void your CashBack.

Dear Mr. Bailey,



Good day!



This email is a response to your question about the Bing Cashback and the credits that were offered in your order. Applying these credits would not affect your Bing Cashback promotion; however, the percentage of the promotion would then be based from the remaining amount of the order. FOR EXAMPLE, the order subtotal is $1000 and the agent issued $100 (for whatever purpose it may serve) - 25% Cashback will be based from the $900 left.



Should you have any further questions, feel free to give us a call at 1-888-999-4747.



Thank you for your interest in the HP Home & Home Office Store. We value your business and support.
Regards,

Christine
E-Mail/Chat Supervisor
HP Home and Home Office Store

2.0 can you put this on the front page so there is no more confusion and repeat questions on this matter

 

How long does it take for Bing customer support to get back with you? I know it says 48 hours, but is it usually sooner than that? Two days seems like a LONG time to get something resolved, especially if you have to go back and forth on a few things.

 

My $148 credit just posted! Hopefully it's true that it has no effect on bing.com going through.

 

$444 Bing Cashback + $200 price match, not cancel, reimbursement 2 day +25 coupon for delay on first order + they gave me a free $20 mouse = $689 i factored in the drop in bing cashback due to the $200 drop in price of order for calling in.

 

Work perfectly! Thank you!

Did you get confirmation?Where did you see this?I got $180 credit but cant see it anywhere. My order is being drop to factory since yesterday. (ETA 7/22)

Did you get the G1 or G2, the G2 cost around 300-400 on the market.

 

Thanks for that. I had the same question and was just about to ask it when I saw your answer.