Was your HP Envy 14 with Radiance display order cancelled? Post here!

Thats like 500 cheaper than the envy with the envys old I7 and no SSD

 

I just spoke to customer service and they had no idea what I was talking about. It was useless.

 

Well, it seems as though we have made it through Monday without any more cancellations... agreed? Maybe they are finally over?

 

Made it, but not getting my hopes up yet :/

 

So I ordered my Envy, "Online Order 01/14/2011, 09:xx:xx PST" with a "Estimated build date: January 26, 2011 " got this right off the hp website. No cancel email yet. I can post on the 26th confirming I got my tracking number. I hope this info helps. It seems that at some point on the 15th they started to run out of stock.

Also to the guy saying he refuted part of the agreement...well you can try that approach, but since you are changing the agreement HP proposed, HP would have to agree to the new terms. To save you time on waiting for them to respond, they declined the updated agreement. Also when you placed your order, you already agreed to the terms. You can't change your mind after the fact.

BBB = nothing. If it makes you feel better, great. But nothing will ever come of it.

 

when you bought yours on the 14th... did you use the $500 off coupon?

 

negative. I used a $200. I felt a little ripped off. I was hoping no one would bring that up

 

I don't understand..you only order 2 or 3 days earlier than those who used the $500 coupon yet your ship date is a full week before ours..maybe they anticipated delays because of the coupon so they extended the estimation? Do you guys think the remaining orders will ship ahead of schedule because of the 300 orders that were canceled?

 

Keep us updated on whether they will approval the discount stacking on top of the coupon. Personally I think it should be approved since the email doesn't say otherwise. That will make for one sweet deal, even rivaling the Envy with Radiance.

It would be even better if you can replace the 15" monitor yourself with the one from the Dell XPS 15.

 

Same, seems like everyone else too. I really don't mind if my order gets canceled, I guess I don't really need the radiance, and I was sort of planning to wait for a sandy bridge refresh until the radiance came back and the $500 coupon.
EDIT: also, why would HP not send out any more emails/make any more calls on a monday?? but, as you said, don't want to get my hopes up

 

I ordered on the 13th and have a feb 2nd build date. I called to see what was up with that and they said they are just estimated blah blah blah

 

I have the same attitude as you. If I get the laptop, awesome. If I don't, then it wasn't meant for me. I will ask for a full refund, and move on. Probably order a Sony Viao EB.

 

looks like all the $500 off w/ radiance were cancelled. stackable deals would be amazing (even if its only the 768 bs)

 

I have a radiance, with the $500 off coupon and mine was not canceled.

 

ohh well... at least ur getting a radiance! be glad your not sailing on the "canceled" boat, its miserable... haha

 

you are one lucky individual

 

Well so far at least... lol. But I am definitely not the only one who hasn't had their ordered canceled for whatever reason. I would imagine that we are not safe yet either.

 

I too ordered a radiance with the $500 and on the 15th and it still has not been cancelled.

 

i haven't got mine cancelled either.... but can't imagine wait for a few days then the cancellation email arrives

 

This waiting game is driving me nuts!!!!!!
I wish it'd ship already. I'll be so POed if feb 2nd gets here and it gets pushed back to like the 25th.

 

To those who got cancelled and paid with debit card, have you gotten your refund yet?

 

I paid with credit and havent gotten mine yet.

 

I'd rather have my order cancelled if it gets delayed...

 

HP finally came through and put my order through (non-radiance now) but I got a free SSD, Extra Battery, 4yrs of Lojack, Recovery Discs, and 2 day shipping for free (everything besides the SSD was in a previous order that I returned to get the radiance and I was able to convince the rep to let me keep them and process the return)
HP ENVY 14 customizable Notebook PC
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM) i5-560M Dual Core Processor (2.66 GHz, 3MB L3 Cache) with Turbo Boost up to 3.2GHz
• 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics [HDMI] - For Dual Core Processors
• 4GB DDR3 System Memory (1 Dimm)
• 256GB (Solid State Drive Flash Module)
• No Additional Office Software
• 8 Cell Lithium Ion Battery (standard) - Up to 6.0 hours of battery life +++
• 14.5" diagonal High Definition HP BrightView Infinity LED Display (1366x768)
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• HP TrueVision HD Webcam and Dual Digital Integrated Microphones
• Intel Wireless-N Card with Bluetooth
• Backlit Keyboard
• Adobe(R) Photoshop(R) Elements 8 & Adobe Premiere(R) Elements 8
• HP Home & Home Office Store in-box envelope
Estimated build date: February 15, 2011
No tracking number available
This product is covered by the standard HP warranty
Support for this product is provided by HP Customer Care
The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

For ~$960 plus tax.

Truth is my school mandates we have laptops and we don't start until July so I have plenty of time to wait. Although I am disappointed for the lack of radiance, oh well. To top it off, the school I went to for Ugrad gave us Microsoft Enterprise for free. I got lucky with this one.


Also noticed, I was never billed for the Radiance. (Used Bill me Later on the 15th)

 

Nope. Still havent received refund.

 

This thread scares me soo much, but I'm still really crossing my fingers. I have not gotten THE phone call yet, so I hope my order comes through.

To be honest coming from a 17" notebook, I was hesitant about ordering a 14" but with all this fear of losing orders, I think I can settle with a 14" if it goes through, LOL!! Anyone wanna buy my Envy 14 Radiance if it arrives?, LOL!!

 

how much.. hahaha

 

this whole waiting game is such bs, if feb 1st comes around and our orders get cancelled hp is gonna have some angry customers, i wish i hadnt ordered this thing i need a laptop asap and was told its to late to cancel because the order is in production..... when somebody gets a tracking number please do let us know as this anticipation of whats gonna happen next is killing me

 

@ HockeyDr09

How on earth did you manage to get a free $500 dollar ssd in place of a $200 radiance screen?

 

Call the HP purchase a new product number 800-BUY-MYHP.

Be depressed about your order cancelled and be nice to the rep. Odds are, if you're nice enough he will forward you to his supervisor himself. If he doesn't, ask for a supervisor nicely.

Tell the supervisor the same thing you told the previous rep (annoying I know) and mention how badly you wanted the screen, that you have had plenty of HP products before, the customer service is always courteous but this time you're really disappointed in the service. (I understand you're lying here)

He'll offer you the same coupon and tell you he'll give you free 2 day shipping and you can choose $200 upgrades to add up to the $1400. DO NOT CAVE. Tell him the truth, the only thing thats worth an upgrade is the SSD. There is nothing else on the machine that is worth it to make up for the screen.

He'll put you on hold, talk with his supervisor, tell you there is nothing he can do. (His supervisor is lying). Be empathetic, odds are he wanted to help, but really did get turned down. Tell him that honestly, they have to do SOMETHING, I mean seriously, we ordered these laptops around the 15th of Jan and now probably wont receive them until the end of Feb, that is a little ridiculous. He'll talk to the supervisor and eventually they WILL cave. It is completely within their power to offer you more, contrary to what they are saying.

Just be persistent and know exactly what you want. I believe this step is critical, they took me a lot more seriously when they knew, I knew what I was talking about and could tell I wasn't budging. He told me he could credit me an additional $150 on top of the $500 which would make the SSD cost me $150 extra. I told him if he gave me $200 I would switch my processor to the 560 instead of the 580 but I wanted a single dimm 4gb instead of the double dimm. He agreed just to get me the hell of the phone after me saying that was all I would do for 15 minutes. (not exactly sure how the numbers came out here, I just kept on fighting for a lower price and haggling, sorry for the lack of exact numbers)

Should be easier for all of you now. Since you know it can be done, just cite my example. They will either call you a liar (which is probably bad for business) or will have to honor the deal. Good luck to anyone trying.

As an aside, they did credit me in a weird way. They must have discounted the SSD, then showed me the actual price for everything. Deducted 500 for the coupon.
They then billed me that amount.
After they billed me they refunded me $239. This means I did have to pay some extra tax, but i'm not complaining.
Total price was $1048.59. Accounting for NY tax, actual price was ~$960. Wound up being $8 cheaper than my last order.

It was a pain to do this through bill me later though. They first tried to bill me, got denied, then refunded a previous order and then billed me again. Hopefully they didn't screw with my credit that badly.

 

@ HockeyDr09

Wow, that's a great write up! Thank you so much for your help. I'll give it a shot when the time comes. This is great info!

Just so I'm understanding you correctly: They gave you the $200 credit, and another $150 coupon, which was all put towards the price of a SSD. Then you lowered your memory and processor, so that it would further bring you in range of the $525 price tag of the ssd.

 

I added a little more detail in my post, hopefully it helps.

I lowered the processor to the 560 from the 580 which should of given me $50

I then told them that when I placed the order over the phone I asked for a single Dimm 4GB and that for some reason the order had 2 2GB sticks. Oddly enough this should have increased my order $20 but I am not sure if it did.

All in all, they gave me the $500 coupon. Billed me for everything else plus two day shipping. Then refunded me $239 ($200 + $39 shipping charge). I am not sure if they lowered the price on the SSD for me or if they threw in the RAM upgrade for free. But I know they gave me at least $739.

Hope that helps.

 

You have to remember Hockey's experience was unique..and I'd say very lucky. I doubt many will get a rep/supervisor to give them such a deal again, but good luck.

KJ

 

I tried repeating what Hockey did but the rep wouldn't budge. I told the rep that I "knew a friend" that got this, this and this but he didn't believe me. He said he needed your information (i.e. name, number, address, order number) to verify what I was telling him. So, no luck for me...

 

Getting the SSD might be nice but for me the radiance display is essential.

 

Anybody else got their Envy 14 with radiance cancelled? Looks like we might be safe from now on (fingers crossed)

 

@HockeyDr09 Can we have your name, address and order number? And while you're at it, your CC number?

 

Well I ordered with Radiance on the 14th and just received a shipping notification!!

 

Sorry, bad post. See next one.

 

No, but this (see below, received early this AM, was; and yes, getting the Radiance was a bit of a kick. I can't remember the last time I wasn't the loser in one of these "sweepstakes!') Ordered 1/15 AM, fwiw.

BTW, I do not think the Brightview screen is bad at all and I was not in the slightest pouring salt in the wounds of those who were canceled; I was just commenting that there really is a significant difference between the two, meaning to kindly rebut those who suggested it's no big deal at all.

I am really sorry for those who had their Radiances canceled. I strongly suggest people follow the example of Hockeydr9; I have had similar "generosity" from HP on screwed up orders before. Also, I recommend you call the "Resolutions" Dept directly: 888-247-8451; these are the people that the CSR's go to for their guidance. If you use the approach Hockeydr9 used with them, they have the power to give you just about anything - except, perhaps, the Radiance.

Sorry if I offended you, akashhhhhhhhhh.

YOUR CUSTOMIZED HP PC

HP Envy 14 • Genuine Windows 7 Home Premium 64-bit • Intel(R) Core(TM) i5-560M Dual Core Processor (2.66 GHz, 3MB L3 Cache) with Turbo Boost up to 3.2GHz • 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics [HDMI] - For Dual Core Processors • 4GB DDR3 System Memory (1 Dimm) • 640GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection • No Additional Office Software • Two 8 Cell Lithium Ion Batteries (standard) • 14.5" diagonal HD+ HP Radiance Infinity LED Display (1600x900) • SuperMulti 8X DVD+/-R/RW with Double Layer Support • HP TrueVision HD Webcam and Dual Digital Integrated Microphones [For Radiance Display] • Intel Wireless-N Card with Bluetooth • Backlit Keyboard • Adobe(R) Photoshop(R) Elements 8 & Adobe Premiere(R) Elements 8 • HP Home & Home Office Store in-box envelope

Your HP order H11585xxxx is ready to ship and will be arriving soon! Your chosen shipping method is Standard 5-7 Business Days. The tracking number(s) below will provide detailed delivery information. Please note tracking numbers may not be active immediately. We appreciate your business and hope you will look to the HP Home and Home Office Store for your future computing and printing needs. SPECIAL NOTES for Customized Laptops & Notebooks: - U.S. Customs clearance may add 1 day to your estimated delivery date. - Federal regulations may require your battery to ship separately. You may use your AC power adapter if your computer arrives before the battery.

ORDER INFORMATION Product description Important information QTY Extended price Status Shipping info HP Envy 14 XQ705AV The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery 1 $944.99 Shipped 467139xxxx(FedEx) May not be active immediately Pre-sign for this shipment SUMMARY OF SAVINGS: Instant discounts you received: $500.00 Coupon NBK4267893 VA Tax: Shipping: $47.25 Free GRAND TOTAL: $992.24

 

Another day down without a cancelation...that February 1st date can't come soon enough.

 

My order with radiance has shipped!

 

Mine is shipping as well. 2 day shipping was selected. so tomorrow or Thursday.

HP ENVY 14 customizable Notebook PC
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM) i5-580M Dual Core Processor (2.66GHz, 3MB L3 Cache) with Turbo Boost up to 3.33GHz
• 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics [HDMI] - For Dual Core Processors
• 6GB DDR3 System Memory (2 Dimm)
• 500GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection
• No Additional Office Software
• 8 Cell Lithium Ion Battery (standard) - Up to 6.0 hours of battery life +++
• 14.5" diagonal HD+ HP Radiance Infinity LED Display (1600x900)
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• HP TrueVision HD Webcam and Dual Digital Integrated Microphones [For Radiance Display]
• Intel Wireless-N Card with Bluetooth
• Backlit Keyboard
• Adobe(R) Photoshop(R) Elements 8 & Adobe Premiere(R) Elements 8
• HP Home & Home Office Store in-box envelope
Estimated build date: January 26, 2011
Tracking Number:

 

When did you guys order again?

 

Jan 14th. (i need more characters to submit message)

 

Ordered on jan 13th. I got a tracking number but it hasn't registered on fedex yet. This happened last time and it didn't show anything on fedex till the NEXT morning because it's after the fed ex cut off time and I received it the day after that although I'm very close to fed ex memphis so it may be another day for those up north.

 

What was your estimated ship date?

 

Feb. 2nd I called HP the other day and asked why my est ship date was later than those who ordered days after me and he said don't worry it's just a date the computer says and it means nothing. If you ordered before them yours will ship before theirs unless there is a parts shortage.
I thought he was bs'ing me but i guess he was right.

 

Alright thanks, my est. ship date is Feb. 2 too. Just happy my order hasn't been canceled and hopefully ships by then... I feel like I have soo many bullets to dodge left, aka, not being canceled or getting delayed. I was one of the later orders so I am nervous lol.

 

Mine just got shipped as well. Envy 14 with radiance; i7-720QM; 6GB DDR3; 500GB 7200RPM HD. Ordered 1-15-11 AM using CC and $500 coupon code. Estimate delivery date is 1-28-11 PM. Very happy.