Was your HP Envy 14 with Radiance display order cancelled? Post here!

wow, my hope comes again

 

I ordered on the same day, so I guess it'll ship soon as well.

 

congradts to all those who are getting their shipment!!!!

 

Anyone know when they will apply the $500 discount? I placed a new order yesterday and emailed them the order number.

 

The coupon should apply immediately.

 

Just got off the phone with HP's highest level of customer service (IRIS division). I was told that the manufacturer of the Radiance display suddenly and unexpectedly stopped producing the screens, and that HP had no choice but to cancel over 300 orders of the Envy 14 with Radiance display.

HP does not know why the displays were suddenly stopped being manufactured, and it looks like HP's supply of Radiance screens have dried up and they have no Plan B. There is no other manufacturer, that they know of, that they can go to to commence the re-manufacturing of the Radiance display.

Having said that, I also found out that the dates in which orders of the Envy 14 with Radiance display were cancelled.

If you purchased your Envy 14 with Radiance display between January 14-18, your order will be cancelled.

Now for the good stuff. For those that had their Envy 14 with Radiance display order cancelled, call the following number: 888-227-8451. This is the resolution department, HP's highest level of customer service. From what I was told, this is pretty much where the buck stops in getting your order fixed to compensate for the lack of Radiance display.

Good luck!

 

o.o people have reported that their order has been shipped and they received tracking numbers that ordered on the 15th?!

 

Wait, as in all radiance orders from the 14-18? Or do you mean that if you ordered during those dates, your order would have been canceled last week?

Also, will the manufacturer of the radiance display make more screens at another time? Or is this something permanent, like a going out of business thing?

 

??? It will be canceled? I ordered on the 15th and my fedex tracking # shows that my shipment is already on a truck/plane over to the US.

 

What time and in which timezone did you order on the 15th?

 

Around 10:30 PM, eastern time zone

 

Take what hp tells the public with a grain of salt. Once again they said something that isn't true and can be verified by those whose orders have been shipped after having ordered on the 15th. Do you really think they'd tell someone that got cancelled and had ordered earlier than someone who didn't that they sent the later guy a radiance. I'd doubt it.

 

Well, congrats to those of you who are getting the computer. Mine, ordered on the 15th also got canceled.

If anyone doesn't particularly care about the Radiance display and is interested in turning a profit, I'll pay your invoice price including tax and shipping + $200 + the $500 coupon HP code HP emailed me. Just looking for one with at least an i5, and 4 GB 1 Dim, but the memory isn't a deal breaker.

--> Or, I can call and talk my way into the upgrade with the SSD, etc, and send you that computer + $200.

PM me and let me know.

 

Ordered mine on the 15th at 4pm Pacific time and it hasn't shipped yet.

 

I ordered mine on the 15th and from the FedEx tracking number I was provided this morning, the unit with the radiance display has been shipping.

 

i would be interested i dont know where the private message button is on this forum. ive been just following the forum for past few days and just joined it to respond to ur post.

 

It doesn't seem like all those ordered in that window have been canceled, but it is the 2nd time someone claimed that over 300 orders were canceled.

 

I ordered at 2:30 PST on Jan 15th and haven't gotten a shipping notification (I also haven't gotten a cancellation). I don't buy the 'if you ordered between the 14th and the 18th, your order will be canceled' thing.

 

You got lied to. I ordered my Envy with radiance on 1/14/11. It shipped, I have the tracking number and will be here by Friday at the latest. here is my build:
HP ENVY 14 customizable Notebook PC
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM) i5-580M Dual Core Processor (2.66GHz, 3MB L3 Cache) with Turbo Boost up to 3.33GHz
• 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics [HDMI] - For Dual Core Processors
• 6GB DDR3 System Memory (2 Dimm)
• 500GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection
• No Additional Office Software
• 8 Cell Lithium Ion Battery (standard) - Up to 6.0 hours of battery life +++
• 14.5" diagonal HD+ HP Radiance Infinity LED Display (1600x900)
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• HP TrueVision HD Webcam and Dual Digital Integrated Microphones [For Radiance Display]
• Intel Wireless-N Card with Bluetooth
• Backlit Keyboard
• Adobe(R) Photoshop(R) Elements 8 & Adobe Premiere(R) Elements 8
• HP Home & Home Office Store in-box envelope
Estimated build date: January 26, 2011
Tracking Number:
XXXXXXXXXXXX
Serial Number:
XXXXXXXXXX
This product is covered by the standard HP warranty
Support for this product is provided by HP Customer Care
The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

I'll take pictures when the unit arrives.

 

indianman,

shoot me an email and we can discuss. mine is p.ersyu.s -- gmail

Just put the @ and the .com where they go.

 

That's just nonsense. If that was true, they would have all been canceled at once. What's more, people who ordered on Jan. 15 would not be getting tracking numbers AS WE SPEAK. You're either a troll, or HP straight up lied to you on the phone.

 

I'm thinking it was an if you ordered between the 14th and the 18th you were on the random lottery to get cancelled, aka if you somehow bought it earlier you're ok? Ugh, I hope the ebay prices crash for new radiance displayed envy's so I can pick one up, mine got cancelled...

I just keep sticking around this topic as torture.

Even tho I might try and call to get a free SSD upgrade, to at least try and trade for a radiance displayed model.

 

I beleive there were only 400 orders to be cancelled and a few pages back someone said that the rep told them that there has been 370 cancellations so far. Not sure if the other 30 have already been done, but from all the info I gathered there were 400 cancellations out of about 2000 orders although we don't know if all the orders included radiance..

I ordered it with i5 580 and 4gb single DIMM, might sell it to one of you guys if I'm not too impressed with the radiance..

 

Let me know, I have my own ram to upgrade it so all I need is a strong i5.

 

From what it seems like it was definitely a random lottery sort of thing on all of the orders. I would assume they found out about the problem later and since they charged everyone just randomly selected 300 people. Otherwise, my order, on the 17th would have been canceled...

 

I'm kinda thinking this cancellation was just 300 (or however many of the Radiance units they didn't have) randomly selected orders that contained the radiance display. I've been following the post since it started and nothings consistent; no matching payments, RAM, CPU, warranties, amount spent, coupon used, etc. The only thing that's the same is that it contains the Radiance.
Edit: oops, mavrick465 just said pretty much the same thing as me, sorry about that

 

I still think there is a little bit more to it. For one, if they did it randomly, how did they randomly draw orders? How did they choose where to start the list (date/time)? That doesn't seem fair or possible. I do think they made a list from some arbitrary point and prioritized the orders - for example, if you were EPP, they may have moved your around, likewise if you ordered from them before and were a "preferred" customer. They also could be looking at when orders were fully confirmed by a bank/credit card. Just because your bank shows your funds were removed at a certain day/time, doesn't mean they confirmed to HP that the money is there and valid (even in today's world of electronic banking, money doesn't really move instantly).

 

Not to start an argument, but it is highly possible that HP would do this. If they didn't find out until everyone had been charged, regardless of when they ordered everyone was still in the same boat, so it might have seemed fair to HP. Also, all the orders of the radiance screen would have been separated from everyone else's typical order, and random or somewhat random selection isn't that difficult.. Furthermore, if you are suggesting that they didn't randomly select, how do you explain 4 or 5 days of difference in orders that weren't canceled... And, I have never ordered anything from HP before.

On a separate note, it kind of seems as though possibly the $500 discount wasn't supposed to come out when they got the radiance for the limited time and HP is trying to cut its losses by canceling enough of the orders to turn some kind of process. My personal belief is someone in the ad department ed up big time... No proof, just seems logical.

 

It doesnt seem the form of payment mattered. Whether its Credit Card, Billmelater, paypal or debit, all have got cancellations.

A preferred customer list doesnt make sense either, people that purchased from HP before got cancelled as well.

HP advertised the return of the radiance pretty well ... that probably turned some head for sure. I almost jumped ship when I saw it but there was no decent coupon.
Then, on the 15th a $500 coupon got released. I didnt hesitate a second, I purchased the radiance and returned my previous one.
Looking back at my own experience, I am pretty sure that coupon + radiance created a massive rush of orders HP was not expecting.

I wonder if the coupon people are talking to the supply people ...

 

hopefully more will be shipped tonight/tomorrow morning

 

I can assure you that I am not a troll. I am merely relating to you what I was told on the phone. There has been an intense amount of speculation in this thread as to the specific order dates that HP was drawing their cancellations from. Those dates, as told to me by HP, was January 14-18.

I was told by HP that that a cadre of customer service represenatives was formed when HP initially found out about the lack of Radiance displays. This group of CSR's was tasked with "reaching out" (their words, not mine) to customers with cancelled Radiance display orders to help push their Envy 14 orders through sans Radiance display.

I don't think so. This is at least the second time that I have been told these exact dates which was confirmed by two different people in two different departments at HP. One of the CSR's even read the memo to me verbatim over the phone, detailing the cancellation of those affected orders.

Meaning that if you ordered your Envy 14 with a Radiance display on January 14, 15, 16, 17, or 18, your order would be cancelled. The CSR's were told to begin cancelling orders within 24 hours and notify the affected customers.

How some of you guys still have Envy 14's with Radiance displays shipping to you in spite of ordering within the cancellation timeframe, I have no idea, but I would definitely make sure that whatever Envy 14 they ship, ensure it's a Radiance display.

I was told that the manufacturer would not be making Radiance displays "anytime in the immediate future" (again, HP's words, not mine).

 

@garetjax

I don't think anyone was arguing you were told that, but the variance in answers from CSR's representatives even at high levels is pretty large. I would imagine they are saying everyones were canceled to make those who weren't feel better. There are many people whose orders have already shipped, and I couldn't imagine they just didn't include the radiance display... I guess only time will tell, but I would take what the CSR's with a grain of salt.

 

This would suggest that HP sold out of all its Radiance displays on the first day offered, January 13, without many people knowing it was available and without any good coupons. I guess it is possible if they got very few units in, but if that was the case why not just keep the few screens for potential repairs?

Also, if all the orders will be cancelled, HP is taking too long to inform their customers. It has been over a week and many of us still have no cancellation notice and the build date is getting even closer. If they want to build goodwill and get potential customers to order a new laptop, waiting until the build date to cancel the remaining radiance envy orders is not the way to go about it.

 

It's funny that you mention that. One of the HP CSR's I spoke to was well aware of this thread here at NBR.

 

That's funny.

 

Truthfully, even though mine is set to be here thurs by 10:30am i'm still not at ease untill i'm sure its a radiance display and it and the computer aren't faulty. This has been the craziest experience i've ever been through to spend 1444 dollars on a product.

 

if this HP CSR is watching this thread, please, please just send out all the cancellation emails at once (if there's more to come)

 

I mean, this thread was probably the undoing of anyone hoping to get a decent/fair concession out of HP. They knew there was information sharing going on and if they gave any single person a "good" deal, everyone would be calling about it.

The Internet can be a .

 

You are right, It is not over until the product is in my hand. If the order is incorrect in any way, I am sending it back and looking for a full refund.

 

Completely agree. If February first comes (my build date) and I get the email/call, I'm not gonna be a very happy camper. Neither am I going to be happy if there's a defect, because I most likely will not be able to get a replacement if I have to RMA it.

 

I understand where you're coming from but...
If it wasn't for this thread they would have just sent us Bv's because half probably wouldn't have known. They know if one person found out everyone would check theres because of this forum. Also they could have just cancelled and said they didnt have the radiance and not given the coupon back much less anything else. Because of this thread since one person got an ssd everyone should, of course some will not fight it long enough to get one. This forum is the peoples voice against big business. It's what they have to deal with if they screw up or screw somebody because anyone searching for info on the product will read about it.

 

@ garetjax

Thanks for the info. It's very helpful. I really feel like HP could have handled this situation much better. There's been very little reliable communication on their part, thus far.

Also, I look forward to finding out if the Envy's that were shipped, actually came with Rad. displays.

 

Well I just called the Resolution line here to check on my "resolution" as I called Thursday is response to their "generous offers" email. I pushed for the SSD on Thursday and was told an email was sent to get authorization for it and that I would be contacted back in 3 three business days. Well three days came and went with no word so I just spent another 50 minutes on the phone to find out I will get nothing, nada, zip except the same $500 coupon they offered in the first place with the $1399 requirement intact. In fact they didn't even have record of the other rep saying she sent an email, so that was another ~30 minute phone call wasted. Sadly I told the lady if she would just credit me the $200 for the screen I'd take the system as is but they won't do that. End result is they won't budge on it, in fact what a joke to call it a resolution line as the reps do not speak good English and offered me no resolution other than to suck it up,order a new system, and spend an extra $200 for a bunch of extra components I don't need.

I realize HP doesn't owe us anything but sheesh customer service goes a long way. This was my first and will most definately be my last experience with HP. I have always held the opinion that 90% of their products were cheap junk due to my friends who owned them and had problems but I was willing to give it a chance due to the high rating on the Envy. I am in the process of ordering a 15 inch Macbook Pro right now because I know that if I were to call I would get good customer service and I have seen them first hand offer somebody a new Macbook Pro when their old laptop broke OUTSIDE of warranty. That's the kind of CS that keeps customer's coming back and that is why I guess people are so high on Apple......(Not to mention when I want to buy a new laptop I still be able to get ~40% of the value on resell).

 

Hello everyone, I like indiaman19 have been following this thread. Ever since word got out about the deal and all the cancellations Ive been following it at slickdeals. My order so far has not been canceled. I have made it so far through the rounds of cancellations, but never know whats ahead.
It is a good thing to see though that people's orders are being shipped. It does give me hope, except if its DOA or not radience I will be very angry, and probably never ever recommend HP again.

Specs of my build:

Online Order 01/16/2011, 01:02:xx PST

HP ENVY 14 customizable Notebook PC

* • Genuine Windows 7 Home Premium 64-bit
* • Intel(R) Core(TM) i5-580M Dual Core Processor (2.66GHz, 3MB L3 Cache) with Turbo Boost up to 3.33GHz
* • 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics [HDMI] - For Dual Core Processors
* • 4GB DDR3 System Memory (1 Dimm)
* • 500GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection
* • No Additional Office Software
* • Two 8 Cell Lithium Ion Batteries (standard)
* • 14.5" diagonal HD+ HP Radiance Infinity LED Display (1600x900)
* • SuperMulti 8X DVD+/-R/RW with Double Layer Support
* • HP TrueVision HD Webcam and Dual Digital Integrated Microphones [For Radiance Display]
* • Intel Wireless-N Card with Bluetooth
* • Backlit Keyboard
* • Adobe(R) Photoshop(R) Elements 8 & Adobe Premiere(R) Elements 8
* • HP Home & Home Office Store in-box envelope

Estimated build date: 12
No tracking number available

* This product is covered by the standard HP warranty
* Support for this product is provided by HP Customer Care
* The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery


I do not know why the build date still says 12, but its something which was apprently on other people's builds (see: Slickdeals.net - View Single Post - HP Envy Laptop: i7-720QM 1.6GHz CPU, 4GB DDR3, 500GB HD, Radeon HD 5650, 14" LED 1600 x 900 LCD, WiFi N, Win 7 64 Bit $900 + Free shipping post 377)

Hopefully everything works out for all of us. Shame on HP

 

Called in and they said they would not allow a $800 coupon and would only credit $200 because I already used a $300 coupon. I am so going to buy a Macbook Pro when it releases because this is bull. I hate HP so much right now.

 

I hear ya, I had the most maddening experience with HP as well. Half the reps I talked to I couldn't understand half of what they were saying, one got pretty rude with me after I asked him to repeat himself several times. I understand outsourcing needs to be done to cut costs, but when you are LOSING sales because of it, what is the point? If I cant understand "Johnny" and he can't even take my order, why even bother. Its like no one there has any concept of reality, they all live in this little bubble of one call at a time and don't check the order or account history (if they do even have such a thing). HP has obviously done a poor job of organizing its customer service infrastructure, its almost laughable how bad it is.

Just trying to get an order placed seems damn near impossible for HP to do, I can't imagine what it would be like to deal with a technical support issue with them. If they can't even take orders and help customers, I don't have any hopes for their post sales service.

 

Anyone else get their refund posted to their account yet? Because I have not received mine yet. I understand it takes a little time for refunds to show up but I am getting a little annoyed that mine still has not posted. I was assured by a CSR that the refund had been initiated but that leaves me and others waiting before we can move on anything else. I think for this reason alone HP could have been a little better with their "offer" considering my money has been tied up for over a week with them. Say honoring the $500.00 coupon and a little extra for the trouble. Because in the end they screwed up we didn't. Also, after spending a considerable amount with HP already the last 6 months I am now going to think twice about going with them in the future.

 

I can tell there is some serious angst with HP customers here...

 

I had purchased a Dell XPS 15; it’s a great laptop, the 1080p display is GORGEOUS. The performance was great and I got it for a great price. Everything about it was great except I felt it was just a little too big, I just felt something a little smaller would be more portable since I’m coming from a 13 inch laptop. Then I come across the Envy 14 and the $500 coupon. I read it’s also available with a great display albeit at a smaller resolution. I figure it’s pretty much just what I’m looking for so I order it and call Dell to return the XPS 15. All the time I’m setting up the XPS 15 return and packing it up I’m having second thoughts…that display is KILLER. And did I mention the speakers? They are awesome.

A couple of days later I go on vacation, knowing I’m going to have a nice laptop a few days after I return. I get back today to find the cacellation email. What? I was incredulous, I have never had an order cancelled on me by a company before. Then I read some of this thread and I cannot believe it.

Now I am left with nothing. That XPS 15 that I was so unsure of returning would cost me over $300 more than I paid for it now, I would never have returned it if I had ANY idea that HP would do something like this.

Nothing with the letters HP will ever grace my home again, that is for sure.

 

Mine shipped as well!

HP ENVY 14 customizable Notebook PC
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM) i5-560M Dual Core Processor (2.66 GHz, 3MB L3 Cache) with Turbo Boost up to 3.2GHz
• 1GB ATI Mobility Radeon(TM) HD 5650 switchable graphics [HDMI] - For Dual Core Processors
• 6GB DDR3 System Memory (2 Dimm)
• 640GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection
• No Additional Office Software
• 8 Cell Lithium Ion Battery (standard) - Up to 6.0 hours of battery life +++
• 14.5" diagonal HD+ HP Radiance Infinity LED Display (1600x900)
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• HP TrueVision HD Webcam and Dual Digital Integrated Microphones [For Radiance Display]
• Intel Wireless-N Card with Bluetooth
• Backlit Keyboard
• Adobe(R) Photoshop(R) Elements 8 & Adobe Premiere(R) Elements 8
• HP Home & Home Office Store in-box envelope
Estimated build date: February 1, 2011

I ordered on Jan 15 around 9:30AM