Was your HP Envy 14 with Radiance display order cancelled? Post here!

Thanks. I imagine that given the weather situation in the midwest, they may be trying to route planes around these problems, even at the expense of a little efficiency.

 

Did yours go to Memphis first? I live in California, and mine went from AK to TN to CA, and it took 5 full days!

 

would anyone happen to know if hp will have the slim fit batteries soon?

i really want one now.

 

The HP parts store has them in stock for $127 #602410-001

 

this is for the envy 14? what makes them only 127? considering the original are 200.

 

Envy is still in Indianapolis since Monday. *Sigh*

 

Well the HP Home price was technically $159. I don't know why it's cheaper but thats the part number everyone has given me and its also on the main envy 14 sticky thread. I plan on getting one if my envy ever ships lol.

 

So it said In Transit In Anchorage for a day...but then says Departed today.
I don't really get the difference but it's supposed to be arriving today...hopefully.

 

Lucky you. Mine did the same thing. Mine went around the newark hub for almost 2/3 of the day. Arrived at 5am, said in transit all day, then said it departed at 8pm lol.

 

you can return it and just get the money back? wont they just fix it?

 

Where are the dead pixels? I have one but its blueish and it at the very corner. I cant even see it unless I put my face to it.

 

And then it arrived in Memphis.... with this message at the top
"IMPORTANT!
Severe winter weather conditions at Memphis hub may cause some service delays and disruptions within the U.S. today."

 

MY THOUGHTS SO FAR (for the last 7-8hrs I've been using it)

Packaging is awesome! I actually recorded unboxing it, lol

First impression on the cover was. it was alright, i'm ok with the etching design. But as soon as I carried it, it definitely felt heavier than expected. I didnt really know how much a 5lb etc or whatever the weight of this thing is, but for its size and the way it looks, it looks lighter. Anyways...

I guess when you flip up the screen, the weight transfers, so it actually feels lighter when the screen is up when ur carrying it, LOL.

I gotta say the keyboard is really nice to type on. My girl tried it out and that was the first thing she loved about it.

I actually really like the Radiance panel, the main reason, it makes all the fonts etc small and you could still read it. That 1600x900 resolution was good for something after all. I love how everyhing that's small txt or pix still looks clear!

The backlit keyboard is pimp! Im typing in the dark now and it works good! Not even gonna mention no keyboard flex coz even if it did, i dont ever press that hard when typing.

It runs cool and quiet , this is with the i5 580.

Battery seems like it will go around 4hrs or so.

Also the brightness can be set to really bright which I love!

The main downfall for me was/is the touchpad! I'm used to the traditional left/right click and this multitouchpad was not happening for me. It skipped a lot and was so hard to scroll up and down. It really ruined the experience coz everything else seemed great! - I started a new thread and it seems like theres a software fix for it and a few tweaks here and there and it should be as good as maybe the MAC's.
*FYI, you can set the up/down scroll to be used on the right side of the pad on the synaptics settings.

And my MAIN complaint thus far and still thinking if I should send it back and have HP fix is when I tap on the touchpad even everso lightly, it makes a clicking/clanking type of sound that's just an earsore for me. It should be silent IMO, and it ruins the whole feel of the premium laptop.

Other than that, I seriously love this laptop! It would be perfect if it had a bluray, LOL

 

Nope, it went straight to OAKLAND, and then Ontario! etc.. Really satisfied with the speed of delivery! I've always liked fed ex over UPS.

No Dead Pixels in my radiance, its perfect! Charging my slice as we speak, forgot I had it!

 

Yeah, although mine and some few hundreds order got canceled, it still not as bad as your situation...

 

Gave fedEx a call and asked them to deliver it on Friday when I will be home all day

Its getting exciting around these threads with all the people receiving their shiny brand new laptops!

 

What crap. My package still says "Departed from Fedex location" newark,nj still. Looks like it wont be coming early after all Its been like that the whole night

 

hmm thats weird..is it bad weather up there or something? Maybe the tracking just hasnt been updated

 

No, its perfectly fine in NJ. There was just some ice, but that's it. I dont understand how a package can stay in one place all day...

http://img821.imageshack.us/img821/8307/capturehul.png

When it was in anchorage, nothing like that happened...I guess ill put the paper out just in case it gets randomly updated

 

Mine is finally in Ft Lauderdale, FL after being stuck in Alaska for close to 21 hours and then stopping in Memphis.

Should be getting it tomorrow. Will the let me pick it up in Ft. Lauderdale? My wife works right down the street from the FedEx location.

 

HAHAHA rep...

 

Hmm odd, mine got to Anchorage yesterday and instead of saying "Departed Fedex Location" it just posted "In Transit" twice.

 

Same here, but I also had a "in transit" twice for shanghai.

 

Hopefully we'll receive them tomorrow or saturday!

 

whens ur estimated delivery date?


looks like my envy and urs is in the same crate, but my estimated delivery date is feb 10th

 

The estimated delivery date is the 9th, but I think we'll get them before that. (Usually after they hit Alaska it only takes one or two days from what I've seen with others.)

 

Well mine is currently on the FedEx truck for delivery. Too bad I didn't leave a note on my door this morning because I was expecting it to be delivered tomorrow. FedEx needs to update their only shipping status more frequently, they are killing me. Oh well now I have to take my lunch time to drive home to leave the note in hopes that they haven't already passed by.

I want this thing so bad.

 

Yeah, I don't think those dates they gave were accurate.

My shipping status also posted as "in transit" twice in China and Alaska.

I don't think FedEx does Saturday delivery for standard orders but I could be wrong. I'm expecting mine tomorrow because of two-day shipping but we'll see...

 

aaaaah.... I'm dying over here. I'm currently waiting on 2 envy 14s.

My story is much like many others. I order on the 16th with the radiance, and the order was canceled. I really wanted the radiance, and I thought I wanted the i7, so I bought a refurb on ebay (i7, Radiance, 8GB and 640 HDD). I also decided to take advantage of the huge discount I was able to get on the SSD, and ordered an i5-560 with 6 GB and 256 SSD, with the intention of selling it on ebay to help cover the premium I had to pay for the one I bought off ebay. How, I'm having second thoughts about the i7 since you guys say it kills the battery. Ahhh... Anyway, one should be delivered tomorrow and one on Monday, so I guess I have a couple days to decide what to do.

Edit: HP Still hasn't issued the credit for my order, and it shipped on Monday. Do you guys think it is time to complain yet?

 

I think they deliver on saturday for 2-day shipping though, I might be wrong.

 

Please tell him I will buy it from him if he has radiance.

HP will take any computer back for any reason or no reason and refund 100% of your money within 21 days of when you received it. They will even pay for shipping it back. Take that, HP bashers.

 

ugh....one more day of in production. I called and they said call back again tomorrow, if its still like that we'll figure something out then.

 

MY LAPTOP IS ON THE TRUCK FOR DELIVERY!!! WOOOT. Hopefully no DOA please:


http://img833.imageshack.us/img833/7339/capturecs.png

Will post back after I receive it and I unbox it and make sure we have no dead pixels. Anything else to check for when it comes?

 

good to know i still can get my money back in 20 days, LOL

 

Identical situation. i7, radiance, SSD. Status still says in production though estimated ship date was yesterday. Some tiny part of me still lives in fear of cancellation.

 

My ship date was on 2-1 so I'm 1 more day worse off than you haha. I think the issue is the i7. It's supposed to be sorted out by 24-48hrs from the ship date. I'm giving them the benefit of the doubt and giving them another 24hrs.

 

Anyone have the number for the resolution department handy? I've tried searching the thread, but apparently, the search thread functionality is not so goo.

 

I believe it is 866-217-6014.At least that's the number we were emailed for cancellations.

 

Out for delivery! Will update when I finally get it, not leaving till I can sign for it.. lol

 

cool. can you do an unboxing vid? Better yet, a review of you using the laptop..... enjoy.

KJ

 

I passed the word. But, since He really like the screen, now he's thinking about keeping it as HP offered him $100 credit.

His dead pixels aren't too annoying , one near the middle of the top edge and one in the bottom right corner.

 

He probably could get it repaired/replaced too. Don't know if that'll take the $100 credit off the table though

 

just thought id put out here 1 more time before i keep it

selling
envy 14
i5 560m
640gb
6gb ram
radiance

if ur interested in buying it email me at [email protected]


i will probably get it this weekend or monday

 

For anyone who gets the rainbow effect on their radiance, mine just completely disappeared last night. Took 2 days for it to go away, so don't freak out if yours has it.

 

Mine stayed in Indy for over 3 days. Finally got it today, as I was walking out the door for work. Now I have to wait alll day! Still happy I finally got it though.

 

There's a plastic tab on the battery and HD, am I suppose to remove it? The getting started guide didn't mention anything about it...

Help would be great!

Laptop was ice cold when I took it out of the packaging.

 

It seems the CSR people thought they would not be able to repair it since they do not offer radiance anymore.

It could just be BS to get him off.

 

Wow, this thread has grown considerably since I last checked it last week...that's not good.

Well, I ordered the radiance screen on the 16th with an est ship date of 1 Feb. As of this morning, it still says in production with a ship date of 1 Feb...do they have a time travelling shipping company? lol

I called HP and they checked to find out more info and she said that it is not on their "delayed" list...which is a good sign. The delayed list is for those that don't have the parts in to finish production (from what I gathered while talking to her). She said that they have 5-7 days after the Est ship date to get it to me...so if they ship it a couple days late, they can still get it to me on schedule by shipping it faster. The question I forgot to ask: are those days business days or regular days?

So I was told that they noted my iquiry and that she has "elevated" my status (which I doubt means nothing to the production line) and to check back in 24 hours.

Forgive me if this was mentioned earlier, but have others been told something similar? I don't expect any change over the next 24 hours, so what should expect them to say when I call them back? I'm not looking for any compensation because if I can't get the radiance screen, then I'm going elsewhere since the screen is the #1 thing of importance in every computer I get.

 

its chinese new years so people say that the HP factory is closed until Monday, so hopefully it should ship by then. I had a build date of Feb 2nd, and it shipped on the 1st, so I dont understand what happened to yours...I doubt it was cancelled though, im sure itll ship in a few days

by the way, although thr thread has grown, is not becuase of cancellations, I guess we got a little off topic here..most of these posts should have been in the "mine is shipping" thread

 

Hmm, others on here have said the CSRs told them they have to have extra parts for warranty repairs for five years, as mandated by law. I'm thinking this is why orders were cancelled -- HP was like: Oh $%@!, the manufacturer went out of business/stopped making these displays... We have to cancel orders so we have enough left for repairs! At least that's the only reasonable explanation I can think of.

Anyway, I just sent mine in for a "repair" this morning. I just used the online chat and didn't even mention the radiance display, though they should be able to pull up that info with my serial number. The CSR didn't mention any problem, and they overnighted a box to me. Guess I'll see what happens. Luckily though, I think they could just clean the display and not replace it -- I found a few dust/dirt specks under the glass; didn't see any dead pixels.