Was your HP Envy 14 with Radiance display order cancelled? Post here!

Mine had been "in production" for a few days already when it was canceled. It was also supposed to be shipped Feb 1. Ordered on Jan 16. In production on the 18th. Canceled on the 21st.

 

Don't know about build quality on the Lenovo, but the Envy does set a pretty high bar. Someone else mentioned the benefit of a high res built in being better for portability, and I completely agreeI almost never use a laptop 14" or lower hooked up to a desk monitor, and I absolutely want a an awesome screen with more just hi res - great color and brightness too - connected to my laptop. But if you don't often take the computer off your desk, your monitor has it covered. Begs the question why not just get a deskptop?

EDIT: Sorry, didn't notice Lammah beat me to the punch on that last observation, 11 posts ago . Great minds think alike?

 

It's amazing: every time I think it's safe from cancellation (me: ordered 1/15 AM, no email or letter, tracking says "in production"), someone posts an experience to keep me from relaxing. Still appreciate the knowledge; rather not be hugely disappointed if it happens. I wonder if the addtional 2 days with no cancellation is cause for any elation, given that they have been on the weekend. Wonder too if they are increasingly scraping further back in the ordering sequence as they consider having more on hand for wtty replacement or, possibly, worry about placating the loudest squeaky wheels.

One thing's for sure, this whole experience (HP accepting orders they can't fill and canceling) plus their inability to supply the comparatively few numbers of back ordered Slate 500s suggests they have about the worst supply chain management of any company 1/10 its size and up. I think Mark Hurd was personally responsible for improving things substantially - especially in customer support - and wonder if the leadership shakeup and his replacement in any way has contributed to their apparent supply impotence.

 

ive never seen the radiance screen before but when the Envy first came out with radiance, nobody said much about the screen..but when it was gone, everyone was complaining that the radiance was the best. Maybe people are only mad about the radiance because of the fact that it's limited now and not because of the quality itself? I mean how good can a notebook screen be..

 

I wouldn't be willing to pay $400 for a screen that wasn't awesome as it gets.

 

The screen IS that awesome. Actually all the reviews mentioned about the stunning screen

 

is Radiance better than the BV screen in envy 17/3D ?

 

For what it's worth, I called again today. CSR says that there will be not future lists for additional Radiance cancellation. But again, CSR reliability varies greatly. I wouldn't get your hopes up, though. I doubt CSR are kept in the loop.

 

The radiance is a bit better in terms of contrast and brightness compared to the ultra brightview in the Envy 17 3d. Comparing to the typical brightview display, both would blow it away. Also note that the display in the Envy 17 3d is 120hz (required to view 3d), radiance is 60hz.

 

I did the same thing, but after thinking about it, I am sure that the CSR don't have any direct knowledge about what's going on with the cancellations. I am sure they mean; "There wont be any future cancellations that we are aware of..". When in reality there could definitely be some. I am not getting my hopes up because I don't want to be really disappointed lol

 

Im waiting till the last min to use my $500 email for an order just in case something new comes out.

 

i doubt they will let you use that on something new lol but if it works that'd be awesome

 

"To compensate you for this cancellation, we are offering a $500 discount off the price of another Pavilion PC or Envy 14 priced at $1399 or higher (excluding the Envy 17) if you choose to reorder by February 4, 2011. We will also cover the cost of express shipping. To place a new notebook order"

all it says. If a SB envy 14 comes before feb4th its mine. Doubt it does though lol. It also doesnt say anything about using other discounts. This isnt a discount its a refund of 500 after the order it says to email them the order number. So if I use my student discount and then email them my order number i think it may work. If it doesnt I will just cancel.

 

hm....I think you're on to something here. It'd be nice to stack coupons. Nothing in the email says it would void the discount. In fact...because it doesn't include any terms, I think you can push really hard for them to honor it.

I am not sure if the student discount will work since it does state the specific link: http://www.shopping.hp.com

 

Well my patient friends, it seems I have made it through the weekend without a cancellation notice... like everyone else. We shall see what tomorrow brings...

 

The link doesn't matter... you can sign into your HPA/EPP account from there.

I'm going to try getting them to commit to $700 off over the phone (and record it using GV) then hold them to it when placing my EPP order (I think it is BS that I can't use a coupon when I get an EPP discount anyway).

I'm also curious to see if calling Lenovo will get the $500 off the better y460p.

 

I still stick with my original post here.. You guys NEED TO GET AN ATTORNEY!!!! You have been put through a serious breech. If you look back, some of you guys were outright charged for the purchase price...nothing was even sent out, much less built!!!! Serious breech of offer... GET AN ATTORNEY...or at least get a free consult from one and see if you guys have a case. Ok, I won't mention it again. Good luck everyone.

KJ

 

Is this laptop worth this much trouble and time? For those of you that got your orders canceled, maybe not getting this laptop is a good thing. There might be a refresh coming soon or there's something wrong with this batch of radiance. Think about it, isn't it suspicious about what has happened this week? It's just a laptop so don't waste your precious time being ocd about it, enjoy life while you can!

 

Agreed. Plus if I had enough Money to hire a lawyer I wouldn't really care over a measly 500 and time.

 

I wish i knew nothing about laptops. 2 years ago, I went into best buy with the intent of buying a laptop, and I walked out with a Hp dv7 on the same day. I was extremely happy and got into enjoying my laptop right away. Now that I know about pc specs, Im constantly being ocd comparing, checking, searching,for the best deals and wasted so much of my time and life. I wish I was dumb again!

 

I think I speak for everyone when I say we appreciate your concern and always positive attitude. It's a great quality that most people are without. That being said.. As much as it sucks HP has unlimited amounts of money to fight it and even if you did win they'd appeal it for twenty years. They really could just cancel the orders and say your SOL but they aren't. Don't get me wrong I hope everyone gets some sort of compensation they are satisfied with but legally HP isn't bound by law to offer any.

 

I know you are probably only trying to help. But lawsuit really? Yes it sucks, I am disappointed and think that HP could maybe handle it a little better than they have but this is not worthy of a lawsuit. And there is no HP conspiracy going on either. They just screwed up. There will be something newer cheaper and better in the very near future.

 

Well, I'm not entirely sure that's correct. HP is selling a good, was unable to provide said good upon payment, and has yet to refund the money paid for that good to some customers. If push comes to shove, I have no doubt in my mind that if taken to court, HP would lose.

 

The only thing is you would have to prove hp actually knew the parts were unavailable and still sold them. There are laws in place to protect corporations from these type of errors on their part as an incentive to reduce risk and promote business. I'm not saying that covers this scenario but I wouldn't be surprised if it did. Also, I'm sure hp has some sort of clause in their contact with the purchaser that protects them from something like this. Surely their lawyers have thought of this scenario happening before now. I'm not saying you are wrong as I know less than you on hp's actual specifics contact wise just another thing to think about is all.

I really hope hp man's up and makes things right just for the sake that we are true fans of their product and have chosen it over all the competition. There was a point in time that it would have been the american way.

 

I'm starting to lean more and more toward the Lenovo y460p... the msata has a real transmission rate of up to 250MBps... not really handy since today's msata drives only get 70MBps write 200MBps read, but Toshiba is coming out with new drives second quarter that get 180MBps write and 250MBps read!

I'd like to think that HP will upgrade the Envy line to a dual-drive sata/mstata system, but usually to get innovation and performance you have to look elsewhere. HP just makes attractive cheap computers.

 

seriously.

 

I sent the following email to HP. Worth a shot. I will at least file a BBB complaint.
-----
To Whom It May Concern:
On 1/17/2011 I placed order # HXXXXXXXXX for an Envy 14 laptop.

On 1/21/2011 my order was cancelled because the Radiance display component of my order was allegedly no longer available. My credit card has been charged for this item and the amount will soon be due. It is my understanding that a legally binding contract was formed between HP and me.

I am requesting that HP fulfill its contractual duties by shipping to me my order without any modifications. Failure to do so would be a breach of contract and I may be forced to (1) seek legal action, (2) file a complaint with the Better Business Bureau, and (3) contact the appropriate consumer protection agencies.

Contrary to terms stated on the website, I refute any claim that HP may reserve “the right to decline or cancel orders at any time” or disclaim “responsibility for issues resulting from such declines, cancellations, or email notification failure.” By processing my order and charging my credit card HP has accepted to be bound by a valid contract for goods. This firm offer cannot be modified or cancelled by mere boilerplate language on a website. Furthermore, this order was placed over the phone and at no time was I presented with, nor did I accept the terms on the website.

If HP cannot fulfill the order which they are contractually obligated to fulfill, I am requesting that HP pay for the difference in price to obtain the same machine and configuration from a third party reseller.

I thank you for your time and appreciate your efforts in resolving this issue. I look forward to your response.
-----

 

Try not to learn more about audio equipment then, the knowledge that your multi hundred dollar purchases went to products that were a fraction of the quality you could have gotten with other models is a horrible blow, and will haunt all future purchases of audio equipment.

 

Very well put. I'm really interested in how they respond.

 

You guys do know that it takes up to 2 weeks to issue you a refund on credit right? Its been 2 business days and weekends don't count.

 

Thank you. I honestly don't expect much from this message alone. The stats on the BBB page seem encouraging in that the majority of cases are resolved by HP. If a BBB complaint fails then I will have to consider if filing small claims over this is worth it.

As other people alluded, it’s only a laptop …

 

The issue is not the time the refund takes as much as the fact that they took money for an order they couldn't fulfill. Other companies don't take the money until the laptop ACTUALLY goes into production... So now I'm down $1000 until the refund is processed. Had I cancelled the order myself, that would be fine, but given that they shouldn't have taken the money anyway, I'm pretty pissed.

 

Completely agree. Furthermore, people may encounter interest charges from their credit cards or loss of revenue from interest bearing accounts.

This is unlike cases where a pricing error was made on the website. We are not trying to force HP give us $100 laptops. The offer was perfectly valid and we accepted. The key differentiator that kf_man pointed out is that, not only did we accept, but HP re-confirmed their acceptance of the order by taking our money.

Waiting until the machine was actually being built for the order would have been prudent. I honestly think that labeling the order “in production” is just a way for HP to prevent us from cancelling, a blatant act of hypocrisy considering recent events.

 

It would be on a person's next month statement that would charge interest and if it takes that long to get a refund then I would get pissed. Same goes for interest.

 

I doubt that would happen. I bet HP will refund money before the statement payment grace period has passed.

 

As was mentioned previously in this thread, for those that ordered an Envy 14 with Radiance and had their order cancelled, why not submit your feedback/complaint to the CEO of HP?

HP Executive Team: CEO email

And if you really want to get things moving, try e-mailing Francesca Rude, Executive Customer Relations of HP: [email protected]

 

Yes, I was trying to help. Sorry for the misunderstanding. I never meant lawsuit...just consulting an attorney to see if you have any other options...like...getting HP to allow you to order an Envy 17/3D using the $500 coupon...lol, anyway, its all good. Hope it works out for everyone. I'm still waiting for the SB edition of the Envy 17 3D... tick tock...


KJ

 

good post!

KJ

 

That's assuming that you weren't already carrying a balance. If you were, then interest would accumulate immediately.

 

If you're carrying a balance maybe you should think about paying that off before buying a top of the line laptop.

You guys are deluded filing with the BBB over this. Yes it sux, but they are giving you a refund plus whatever "extra" incentive they offer you.

 

What? I dont know what credit card you have that automatically charges interest.

Say I have a statement date of Jan 15th. I make a purchase of the laptop on the 16th. The statement of Feb 15th comes along and the $1000 is on it. It would only charge interest if I dont pay it off in its entirety by the next statement in March.

 

Look I am not trying to be rude, but there has been no breach of contract.

Just a word of advice, if you are threatening legal action, make sure you spell everything correctly.

 

First of all, I don't carry a balance ever. It's mostly the prinicple of the thing here. And the incentive is worthless, merely the same coupon ($500 off $1399) that I used to place the original order, but without the screen added they now want me to add additional upgrades I don't need.

Regardless of their refund and "incentive," they did take people's money which is not great if you used a credit card, but horrible if you used a debit card. While waiting for the refund you've now lost all purchasing power and can't even take your business elsewhere (unless you have wads of cash laying around).

 

If, in your last statement (the one BEFORE you purchased the laptop), you did not pay off the full balance, then any new purchases accumulate interest from the day they clear. I believe it's that way with EVERY credit card. If you always pay off the full balance, then yes, you should have a grace period between charge and payment, depending.

Specifically in my case, the laptop was charged the 15th and my statement was generated on the 16th, so now the purchase is in my next bill, due early next month. Now I'm just hoping that I get a refund before the bill is due...

 

No need to have a dispute over the "principle" of things...These kind of things happen all the time. The only thing damaged here is HP's reputation as a reseller for the people who are impacted by this deal. I don't think much room for a legal recourse on this matter.

I think the main reason why people are all angst over this is because HP, as it appears, just randomly cancelled the orders. So everyone is all worried on whether theirs made the cut or not.

 

LOL. I can't believe you posted her email, she's about to get hit hard by emails. *shrug* Maybe HP deserves it. In any case, yes, she's the woman that handles small claims cases against HP, and she plays hardball.

 

Really depends on your State's laws. HP's TOS clearly states, however, that they have the right to cancel orders whenever they damn well feel like it. Don't know if a TOS can supercede the actual law, however.

In any case, if you WERE going to sue HP, you'd have to sue for the COST TO YOU from HP's breach. That is, how much extra it cost you to get the build you ordered from another source (ebay or otherwise).

 

So far no new cancellations since saturday.

 

You know, this is actually fairly a dangerous order here... I'm guessing, out of those 400 radiance screens, not 100% of them will be perfect.

However, I'm suspecting that almost 100% of the people who ordered this will expect their screens to be perfect. So what this means is that since the screens are so high in demand, without any replacements, I'm expecting a 5% failure rate, or quality issues.

Meaning, we'll see some more angry customers who ACTUALLY got the radiance screens, but is SOL because their radiance screens are "not perfect". Then realize, they can't get a radiance screen replacement because they don't exist anymore. What does this mean? More customers who "felt lucky" because they passed the "cancellation" period, but felt betrayed with a DOA. These set of customers will be even more furious than the customers who had their orders cancelled.

when pushed against a wall for an electronic device like this, I'm kind of glad my order got cancelled... Otherwise, I'd be even more pissed if my order didn't come perfect, and I need an RMA for some reason or other. Then it would've felt like a big waste of time.

But to the people that everything came perfect.... I "Envy" you guys!

*Crosses Fingers* Come on 2011 macbook pro 13.3".. Include a the GT330 switchable graphics!

 

This is very true, I should clarify that I do not believe that ANY legal action can or should be taken. Companies like this have a number of safe-guards in place and the best you can hope for is to convince HP to work with you to come to a resolution. No matter what you do, you WILL NOT get your original order (the radiance screen is gone and the orders not cancelled will be taking the remaining ones), the best you can do is work out a deal for an alternate order (like I'm trying to do). If HP can't come to an acceptable deal, then I will just walk away and avoid HP for future purchases.