nVidia Class Action Fairness Hearing is Tomorrow - Almost time to make a claim!

I actually sent my DV9413 to Rebootit (the people who made the video) and it lasted about 3 - 3 1/2 months and then died again. Honestly I dont think that any of these fixes work at all. You run the risk of using these machines until they die and believe me they will die. Best bet dont waste the money on trying to fix it....It wont last...

Bert

 

I did this repair twice myself and got a year or so each time.

 

That's interesting that you received your asus because all the places i check for more info about them where at a preorder state.

 

received my eu37 last friday.

 

When was your ship in date?

 

Congratulations DLM1. It is good to here you are enjoying the new laptop.

 

Don't who is interested to vote the POLL now???????

 

For those who had the tx1000 and have not chosen a replacement yet, I would strongly recommend choosing the asus. The season is the asus is a new model that just came out and is worth more money than the already aged compaq. If you don't want it then you should sell it on ebay, these are kinda hard to find(never seen it in any stores and i live by many big computer stores) and that should help you get more for it.

 

early march. dont remember exact date.

 

So much depends on the balls. They don't all heat equally, to the same temperature, because they are not all carrying the same current. You can get hotspots in the BGA.

Problem is, when you read out the "chip" temperature, you are unavoidably seeing (more or less) an average temperature across all (most of) the balls. You can't really know the temperature of the hottest balls.

To get any life you REALLY have to work to keep that average temperature down. Every stinkin' degree matters.

I know this is a very extreme view. But if I were creating a shim it would be made of silver. Specifically, it would be machined from a (1964 or earlier) silver quarter. These are 90% silver and 10% copper. If you check the thermal conductivity of this vs. copper, there's not much gain. But you need every tiny edge you can get.

Next thing would be to modify the BIOS to run the fan continuously at fairly high speed. Let it wear out. You can buy new fans, but when the GPU goes south it's real trouble.

 

Keeping one of these defective hp laptops going is an awful lot like spending money patching up an old jalopy to try to squeeze a few more miles out if when it really just needs to be scrapped. Spending money to try to keep it going is a wasteful exercise in futility when repeat failure is imminent. There is no permanent fix for them. They're junk.

 

THANK YOU... now i dont feel bad at all about yelling at the LYING Dell employees who told me they" thoroughly test" the defective parts before they install them and they "thoroughly tested" my unit is why they didn't seem to notice it was running at 89C after FIRST repair and 93C after the second. that outsource a hole was reading a CUE CARD LIST of LIES to my FACE. they told me my TT359 board was newer than my TT361 and other such moronic shet .
also the Dell people i talked to dont know much about computers or are good at pretending they don't.

TESTING !

HA!

a tiny bit of PROTOTYPE and beta TESTING would have avoided the whole mess!

 

Hello to all,
I was wondering if anyone would know if the cq56 processor could be replaced with a dual core. Thanks

 

ziklag,

Looks like according to the service manual you can upgrade the processor to a few different dual core options...off the top of my head you can use N370, N350, P360, P340 and the P320.

Bert

 

I have a somewhat different take:

First, as a matter of pure practicality I believe it is asinine to believe one of these laptops, with the impaired nVidia GPUs, can ever be "normal". And in that sense they are, as you assert, "junk".

But as one who enjoys tinkering, I see opportunity for fun. As a matter theoretical, if the GPU could be kept sufficiently cool, below the too-low temperature dictated by its impaired eutectics, it would run forever. As I stated earlier, this means all the balls individually, not just the average temperature of the chip and its BGA. So the mind wanders to whatever outrageous, and almost certainly impractical, schemes it can devise to cool things down.

Candidly, given the inventiveness of Americans and the thousands of these (otherwise) great laptops extant, I doubt we have seen the end of attempts to inject a bit of "cool" into these laptops.

 

Thanks and repped.

Do you know whether the CQ56 BIOS would be able to support those processors? Or does an upgraded BIOS perhaps exist?

 

shinobi1,

According to HP they have released 4 bios updates to the original F.03A, looks like F16 is the current and I would guess that it does support those processors as the service manual mention them specifically.

» F.16 Current 03-2011 4.07M
» F.14 12-2010
» F.06 11-2010
» F.05 A 09-2010
» F.03 A 08-2010

Bert

 

thanks,
now what should be my next step?
contact hp usa for replacement?

 

Wow that's absolutely huge. You are the man.

Sure wish I had not screwed around so long. I should have sent in my laptop much earlier than I did.

But at least now there is light at the end of the tunnel.

This will not apply to everybody else, I realize. But for me:

I can live with a dual core CQ56.

 

You're most likely correct that people will find creative ways to revive these machines.

I enjoy fixing broken things too, and making something function that did not before I set my hands on it is very rewarding. However, I don't get too much satisfaction out of fixing something that doesn't stay fixed.

If I have to spend any money, then I would prefer to focus on making something already good into something excellent. A laptop constructed with 4 year old technology would be a very poor use of my money. In the end I would have, at best, a four year old system that performs just like a 4 year old system. I used the car analogy because it's fitting in my view. Keeping a jalopy running is a lot different than building a street rod. Both can be rewarding.

 

Has anyone received any letter about their repair reimbursement claim? I haven't.
Seems weird to me that nobody's talking about reimbursement claims.

 

Hey guys,

I've been lurking these forums for quite awhile now. I'm not sure why I didn't register sooner...maybe my head would've exploded from talking about this nVidia fiasco, who knows? Anyway, I wanted to let you guys know that I just received my laptop via FedEx. I haven't opened it yet because I'm not sure if I want to keep it. Here's a few pictures I took of the box.

*EDIT* For those that are interested, they received my defective laptop on 2/22/2011. I received my replacement laptop on 5/18/2011.

 

If you decide to sell it, let us know what you get for it. I called today, they received mine last week and are now saying it's 8-10 weeks to get the replacement.

 

Called yesterday and seem to remember the msg saying something about mid July for repair reimbursements. Call the line and listen to the msg, I think there is an option to hear more info.

 

I just called 1-877-440-7557 and asked about new laptop warranty, She said NO WARRANTY. Can anyone confirm this?
It is important for me because I am going to sell this when I receive it, if it is no Warranty, Who will buy this one from private part when Fry and Best Buy sell it for $280.

 

there's bunch of factory sealed on ebay right now most have already been sold but you can look under completed listings and many sell for between $270 and $350. wonder if those factory sealed ones are from the litigation? i wonder how many people got theirs already that's not posted on the forums.

 

I was told the same, No Warranty. So I emailed Milberg's office, here is their reply:

HP laptop warranty


NVIDIA
X

Reply
Laratro, Sara to me, Jeff

show details May 16 (2 days ago)

Dear Mr. Schneider,
The replacement laptops will come with a 1 year warranty.
Regards,

Sara Laratro
Shareholder Services
Milberg LLP
(212) 631-8614
[email protected]

 

Your post is really helpful and hopeful. Thank you for taking the time to inquire and post the answer.

I have a suggestion and if I'm off base I hope somebody else will give me a dopeslap and put this suggestion right:

My idea relies on there being a serial number showing (i.e., visible) on the outside of the UN-opened box. I think it might be possible, using that serial number, and of course the model number, to telephone HP and ask about the warranty status of any particular laptop . . . . to include a new one just received and not yet opened. I would call and ask how much time remains on the warranty. Or just ask if the laptop remains within warranty. A "yes" answer to the latter question would reveal instantly that a warranty exists.

A less ethical approach might be to telephone HP requesting warranty service for some trumped up, non-existent, problem. See what they say. Of course you would never follow through, the entire exercise being just to check for warranty existence.

This warranty question has surfaced here before, and we've been assured one exists. I personally believe we will have a warranty, but what I believe means nothing and is worth nothing. Candidly, only the overall slimy nature of both nVidia and HP, as companies, would impel me to do the checking I outlined above. Sadly, neither company can be trusted. I think that's been obvious for a long time. Hence, we are left with a "doveryai, no proveryai" situation: trust, but verify.

 

This may be helpful

HP Product Warranty Check - HP Customer Care (United States - English)

 

Nice link +1

But as we all know a warranty with hp is like a warranty at the dollar store.

 

That's a really helpful site and should enable those already in receipt to put the warranty matter to rest straightaway. Thanks!!

Only remaining question I would have is whether you can see the serial number without opening the box. Hope you can, but I don't know for certain. No warranty check of any kind is possible without knowing the serial number, and if you have to open the box to obtain it . . well . . not so good.

 

yes it is on the label outside the box

 

Ain't that the truth! A warranty is only as good as the company providing it. When it comes to hp, it's not a pretty picture.

The last two times I had a warranty claim with hp it took around 3 weeks to get them to initially acknowledge the claim, then about 4 more weeks of waiting for it to be fixed and returned from their repair depot.

Almost all brands of computers come with a standard one-year basic factory warranty that requires you to ship the system to them for repairs. Paying a few bucks extra for an extended OEM factory warranty with next-day on site service is advisable. If you end up with a lemon, the cost of multiple dispatches for the extended on site warranty becomes prohibitive for the OEM and they are generally a little more flexible and motivated to replace a system that has problems. The extra cost for a good warranty on a crummy little CQ56 might not be a wise move unless it's very inexpensive.

The warranty clock normally starts ticking the moment it ships to you, or the day you walk out of the store with one. What will be interesting is to see how much of the one-year factory warranty is left when our systems arrive at our doorstep. Hopefully, they are shipping directly from hp to class members. If they are being shipped to NVIDIA, then to the end user, there could be 1 or 2 months of the warranty that has already expired.

 

Don't you have to have a purchase receipt for the warranty to be valid? since they weren't purchased by us what would we use then?

 

No, you don't have to have a purchase receipt to validate the warranty. If that were the case, a computer you receive as a gift would not be covered by the factory warranty. The day the warranty period starts is normally the original ship date, regardless of who it is that purchases the machine initially.

 

Mr fox , correct me if I am wrong but the warranty starts when you activate the computer. With mine that was the case.

 

I guess that's different then when i tried to get a warranty repair on a amateur radio and the warranty was void because i didn't' have the original receipt or proof of purchase prove the date to show if the warranty is valid.

 

I think it depends on whether you order direct from the manufacturer online, or purchase in a store. I have purchased hp, Acer, Dell and Compal laptops online and the warranty start date was the ship date. The hp, eMachines and Toshiba laptops I have purchased in a store the warranty started on the date of purchase.

It could be different. I don't know anything about amateur radio hardware and that may be the standard in that niche of consumer electronics. A customer should be required to provide some sort of evidence that they are entitled by make a warranty claim, otherwise the manufacturer is exposed to fraud and deceit. Maybe in the situation with your radio it was not so much the warranty was void in as much as you were not able to prove the malfunction occurred inside the warranty period. Many manufacturers rely on customers to register their product and I've never had a legitimate warranty denied on a product registered with the manufacturer.

You would have to read the fine print to get a definitive answer on any warranty question. The terms of a warranty can vary between manufacturers and consumer rights vary further by state.

 

Agreed

With everyone here now having helped out, there is enough data just within this last one or two pages of posts for anyone who already has received their CQ56 to check warranty (if any) status and learn how much remains. I suspect if one replacement CQ56 ships with a warranty, they all do.

I'd gladly run this check myself and report the outcome here. Except it's gonna be another ten weeks before my CQ56 shows up . . . if by then.

On the value of the warranty:

I don't dispute a warranty, or much of anything else, from HP is most likely gonna be the POS we have learned to expect from HP. It's not a good company. Period.

But from a sales standpoint, I see it differently. Not everybody has my jaundiced view of HP. In particular, anybody who answers an ad on an HP laptop probably still thinks HP is an OK brand. And as seller, I'm not gonna try to change their mind.

So a printout of the warranty status, showing the serial number of the laptop I am trying to sell and a fat remaining warranty, would IMHO be helpful to my sales efforts. This is even more so now that I know you can determine the warranty status without needing to open the box! These two things, taken together, should enhance chances for a quick sale.

 

I got my replacement (CQ-56) yesterday. It took exactly 14 weeks

 

Regarding the Warranty

Sooooo, I decided to keep it. (Interesting choice of words, I know...)

I checked the side of the laptop box and plugged the Serial #/Product # into the HP Warranty website.

Warranty Status: Covered under warranty
Warranty Category: Factory Warranty
Warranty End Date: 2012-05-18 (YYYY-MM-DD)

When you first start up the computer, you have to go through HP/Compaq's intro screen which includes registration.

About the Laptop

Pros
1) 100% plastic and doesn't creak, feels nice
2) Matte
3) Good screen quality
4) HD videos run great

Cons
1) Left/Right mouse bar, no separate keys. Hard to click in.
2) Single core limitation. Easily able to push 100% usage of CPU

Windows Experience Index

Processor: 4.3
Memory (RAM): 5.5
Graphics: 4.1
Gaming Graphics: 5.2
Primary Hard Disk: 5.9

To Sum It Up
Honestly, after receiving this laptop...I'd have to compare it to giving a Navy Seal a BB Gun after he's held a modified M4A1. All joking aside, the processor is REALLY holding back the potential of this laptop. The last time I checked, it's 2011 and there's no excuse for a lack of a dual core processor. It's not a terrible laptop, but there are better alternatives out there. Keep it if you need a basic laptop. As of right now it's my only one and that's why I kept it.

Personal Rant
My whole experience dealing with HP/nVidia over the years has been a nightmare. An experience I'm sure you all have been through. I have made it my mission to avoid their products every chance I get. Not a single penny more will go their way! *EDIT*: First thing I ripped off my laptop was a sticker that said #1 Support - Business Week ranked HP the top technology company for customer service (April 2009). I almost threw up in my mouth.

Tell me, HP/nVidia...was it worth all of this trouble to off a bunch of your customers? Anytime my friends and family ask for advice on computers, I always make sure to warn them about your companies and highly recommend your competitors instead. Had you put a little bit of effort into customer service, maybe, just maybe...you could've retained a loyal customer.

 

I still cant believe millburg/nvidia team was so cheap in giving dual core cpu, even just a P320 would make a vast difference in performance over the v140

 

double post

 

Gary are you an inventor?

 

Thanks for the review. I think there is a very good chance I will put the P340CPU into this.

The following may be able to unlock its full potential but will likely generate a lot more heat also is more costly:

AMD Athlon II Dual-Core Mobile N370 - AMN370DCR22GM 2.5 | eBay

I wonder how the retailer got those processors in large quantities and offers lower price than cheapest P340 on e-Bay.

 

dchen2k

The N370 on ebay for 65 is a cpu that has been pulled from a laptop so it is used..The P340 on ebay are new in a box hence more expensive..

Bert

 

Does anyone have a list of dual core processors that we can utilize in this laptop?

 

Droid82

posted a few pages back

Bert

 

===========COMPAQ PRESARIO CQ56-115DX================
CPU - Integer Math 110.3
CPU - Floating Point Math 488.6
CPU - Find Prime Numbers 266.3
CPU - SSE 2.8
CPU - Compression 772.6
CPU - Encryption 3.4
CPU - Physics 43.6
CPU - String Sorting 517.0
Graphics 2D - Solid Vectors 0.9
Graphics 2D - Transparent Vectors 0.9
Graphics 2D - Complex Vectors 82.1
Graphics 2D - Fonts and Text 92.5
Graphics 2D - Windows Interface 55.4
Graphics 2D - Image Filters 112.9
Graphics 2D - Image Rendering 195.5
Graphics 3D - Simple 120.9
Graphics 3D - Medium 50.1
Graphics 3D - Complex 15.9
Graphics 3D - DirectX 10 1.2
Memory - Allocate Small Block 2072.1
Memory - Read Cached 609.7
Memory - Read Uncached 610.7
Memory - Write 673.5
Memory - Large RAM 230.2
Disk - Sequential Read 72.4
Disk - Sequential Write 62.3
Disk - Random Seek + RW 2.7
CD - Read 2.8
CPU Mark 758.0
2D Graphics Mark 185.6
Memory Mark 288.2
Disk Mark 496.8
CD Mark 338.0
3D Graphics Mark 122.8
==================
PassMark Rating 448.6 <-- Final Score
==================

 

Thanks for the tip!

N370, N350, P360, P340 and the P320.