T61 Delayed

Apparently my order just got rebooked. It sent me an email as if I just ordered from them.

I ordered on 5/21 with estimated shipping date of 6/7. On 6/7 it was pushed back to 6/26. Then I got the rebook email today and the new estimated date is 8/27. I thought Lenovo fixed the buggy order date thing?

This is getting really annoying. I just want to know when I will get my damn laptop. I doubt I'll ever order from Lenovo again.

 

post your frustration here as well. http://www.lenovoblogs.com/insidethebox/?p=84
as its lenovo's official blog.

 

I ordered a T60P on 05/25. 1st EST- 06/20.

Received 2nd EST today for 08/27.

I have to call them to see when I can get my order now.

 

Hmmmmm..... Im very confused now. Apparantly mine is being shipped. So im guessing this delays are an America only problem?

 

No, the delays are pretty much a problem for the people who ordered between May 9th and May 24th.

 

The computer glitch only accounts for part of the delays. I ordered on 5/29 and have the same delays as you. However, my delays may be for a different reason.

It seems like if you ordered 6/7 or later, then there's no delay.

 

and americans! they like canadians!

 

This is basically adding insult to our injuries! We have ordered a month before you. I ordered on 5/18.

 

Lenovo should fire its production incharge, VP of production, Manager of Production who didn’t ran sample tests before making order-processing and Bill-Of-Material process for T61 into action and didn’t notice the problems for 3 weeks!!!! and he is shipping the system ordered months after us! and we are facing or have to deal with august shipping dates. without any information to us! just false promises after promises. It doesn’t look like VP of Production or Manufacturing is aware about this. Not even president of lenovo otherwise they will take necessary action to not to upset more people / prospective customers.

 

They need to rebook all your orders. It makes sense to finish the orders that don't need to be rebooked (the ones ordered later), so that theres no backlog later. So while yours are being rebooked, the rest of company is going normally.

 

No, they don't. they can start shipping already rebooked orders instead of waiting. Mine and others were rebooked before you ordered! This is definately insult.

 

OK, then I don't know. It's probably cause yours is custom (like parts have to be added right). Mine was just the preconfigured model. Lowest possible one i guess. So, it was already there made, and they shipped. Either that or i got extremely lucky with my timing.

 

This means when its a time to build our system, no parts left for us. causing further delays.

 

what's your configuation?

 

ThinkPad T61 Series - A Lenovo Topseller Selection with 1GB Intel Turbo Memory!
Part Number: 766416U
Intel® Core 2 Duo T7300 - 2000MHz
Genuine Windows Vista Business
1024 MB RAM
120 GB Harddrive
DVD Recordable (Dual Layer) 24X Max

Operating System: Genuine Windows Vista Business Screen: 14.1 WXGA+ TFT 1440x900 Onboard Graphic Chipset: nVIDIA Quadro NVS 140M Onboard Audio: Intel High Definition Audio Included Modem: 56Kbps data/14.4Kbps fax Hard Drive Controller: Intel Turbo Memory 1GB Onboard Network Contoller: Gigabit Ethernet- Integrated 10Mbps,100Mbps,1000M Battery Type: 6 Cell Lithium-Ion PCMCIA Support: 1 Type I/II (ExpressCard or SmartCard or 4-in-1 MediaCard Reader) External Speakers: 2 (Internal Speakers) Warranty: Three years parts and labor (system battery: one year)

It cost $1399 Canadian. It was the cheapest config of T61 i could find and i got it with the visaperks discount.

 

Well I did the THINKABLE....and cancelled my order.

I need a laptop sooner. Now looking for other options...Does anyone have suggestions?

Best,
Ilham

 

Dell Latitude Although i think the Dell Latitudes that have nvidia are being delayed too. Not to sure on that though.

 

You call it very low basic? not much different then what we have ordered! this is definately an insult to all of us in critical list.

 

It was the cheapest one, thats what i mean. Like, i didn't customize it at all. Thats probably why i got it earlier.

 

Hopefully Lenovo is getting their act together. I actually called customer support and was only on hold for like 15 mins! Also, I was assured that my T61 would definitely ship by 6/26. I guess I'll try and keep a positive outlook until the 26th rolls around.

 

I was told the same by the rep.

 

i just called customer service and was told the est. ship date is not correct and lenovo is trying to fix this problem.

By the way, i ordered T61 on 06/18, est 08/09. I was told just now that my laptop will be shipped in 2 weeks.

 

It is good to keep the hope up. However, I believe the waiting time has been reducing cuz many people don't bother calling Lenovo anymore as reps' give conflicting info that in many acasions end up being totally wrong.
This is my case...sad but true

 

Honestly and by no means I want to spoil it for ya but I think your ESD 08/09 may be right (or at least set your mind for some date close to it)
I ordered 06/01 and my originally ESD was 06/20 (my rep confirmed me 3 times my T61 would be shipped in 2-3 weeks) which of course did not happen and yesterday it jumped to 08/13. My rep told me this date is a glitch and that I should expect the system to ship between the 1st and 2nd week of July.
In the end I must admit I don't trust this or any other date given by reps as so far none seem to be close to reality...
Good luck though

 

I ordered in may and have given up on this. Im going to order off a reseller. Currently, I'm trying to cancel my order and I talked to 2 reps and they said it would take 2 days to cancel. Well here is the 2nd day and it hasn't been cancelled yet.

How long has it taken you guys to cancel your order?

 

The first rep I talked to (cancell r61 and get t61 instead) said he could not but it would cancell after 2 days. 4 went by called another rep and he did it while i was on the phone with him.

 

Hm ok. Thanks for letting me know. I think I'll just keep calling till it is cancelled. I really want to order off a reseller but can't until my money is free from them.

 

Note that your card shouldn't have been charged yet cuz Lenovo don't do it until the unit ships.
Check it cuz if it has been, you machine could be on its way

 

I know, it hasnt. But I cant use that money because they could charge me and then I would be in the negatives.

 

woot my laptop just shipped TODAY! UPS Tracking # not posted yet but hopefully in a few hours! I can't wait!

 

willzzz, has your status changed on the order status page? I got the email, but my status is still "In process" and my credit card hasn't been charged.

 

When did you order?

 

Just had mine shipped today!
Ordered on 5/27/07 Changed order on 5/28/07 Shipped 6/21/07!

System Details:
1 7662CT CONFIGURED SYSTEM
7662CTO CTO THINKPAD T61 WITH NVIDIA GRAPHICS - 1 YD
42V8190 SBB INTEL CORE 2 DUO PRCESST7300
42V8011 VBB MS WIN VISTA HOME PREMIUM
42V9565 SBB MSWIN VHP32 US ENGLISH
42X1671 SBB 14.1"WXGA+TFT,W/ CAMERA
42X0906 NVIDIA QUADRO NVS 140M MEDIACARD
41W2063 VBB 2GB PC2-5300 667MHZ 2DIMM
42V8195 SBB KEYBOARD US ENGLISH
42V9329 SBB UN(TRACKPOINT+TCHPD)
42V8701 SBB 80 GB HDD,5400RPM
42V8715 SBB DVDREC8XMAXDUALLAY,UBAYSLM
42X0903 SBB PC CARDSLOT ME CARDSLOT
42R9191 SBB THINKPAD 11N #1
62P6054 VBB INTEGR.BLUETOOTH PAN
42V9339 SBB 7 CELL LI-ION BATERRY
39T6442 SBB COUNTRY PACK NORTH AMERICA
27R1769 SBB PSTN CABLE
42V9391 SBB LANG.PACK US ENGLISH
42V9428 SBB PACKAGING US
42V9650 SBB 14.1WXGA+W/OWWAN,W/CABT11N
39T6440 SBB 56K V.92 DESIGNED MODEM
42V8646 SBB CL.PLATE T61WLANANDBLTOOTH
42V9665 SBB FCC, LABEL
42V9667 SBB GEO LABEL US, WLAN,BT
41W2300 SBB LOGO PLATE
42V9631 SBB INT WLAN ANT 14.1" 11ABGN
42V9658 SBB MT 7662 SYSTEM LABEL
42X0929 SBB MECH MISC PARTS
42V7972 SBB MS LABEL (VISTA PREMIUM)
42T7135 SBB INTEL LABEL CORE-2
42X0914 SBB NO SIM MODEL
42X1354 SBB PC CARD SLOT MEDIACARDSLOT
42V9634 SBB STAND LCD C/B:14.1"W/ CAM
42X0915 SBB WLAN MISC PARTS
42X0922 SBB NVID QUADRO NVS XXXX W/AMT
42X1482 SBB BLUETOOTH W/ ANTENNA
42X1702 SBB BLUETOOTH SCREW
42V8063 SBB MS WAU ENGLISH NA-U MODELS
42V9341 SBB 1GB PC2-5300 DDR2 SODIMM

 

jd, I got the indication from the directlenovo status page and I didn't get the email yet. As of right now through this whole fiasco which just ended recently for me, e-mail from lenovo doesn't do squat as far as I'm concerned. The only REAL indication indicating that your notebook has shipped is either:
1. It shows "Shipped on x/x/xxxx" on DirectLenovo
2. Your credit card as been charged. As it's been indicated, your CC will be charged the full amount when your order ships.

 

Is direct lenovo only a US thing. For my order (from canada), i just got an email that said it has been released for shipping and will arrive in 2-3 business days. I didn't get a tracking number.

 

akib99, you can check your order information here:
https://www.directlenovo.com/orderstatus/
You need the customer # and order # that was in your original confirmation email.

 

yay mine is shipped hope im home when it gets here.... lol... i will definitly be sitting at home on monday...

after checking the tracking info that is...
it took this long since ordering it on 5/14/07 to ship...

 

Ok, i found my customer number 00xxxxxx, but i dunt see a order number anywhere in the email. Is it different for Canada?

 

customer number has 7 digits for me
order number has 6
usa

 

Does lenovo send confirmation emails if you have a 3 year warranty upgrade on your order. I got a confirmation email that my order has shipped, but my order status page still says "in process". I called lenovo and they said that in their computers it shows that it hasn't shipped and they can't tell me why I got those emails and that they only know it hasn't shipped.

Has anyone else who has purchased upgraded warranties get these confirmation emails before their order has actually shipped?

 

I just checked my order status and it still shows 8/27 as the estimated date and "in process" but my credit card has a pending charge for the full amount of the laptop now. My order was rebooked two days ago, so I'm not sure whether this means it is shipping out or whether it's just a check to see if I have the funds. I hope it's the former.

 

Has anyone received a T61 with an intel T7700 processor? From reading various blogs it appears this may be out of stock and delaying orders

 

I also have a pending charge for the amount of my laptop. I thought they didn't charge you until it ships and my ship date is a month away? This seems a little ridiculous.

 

Ordered on 6/12 and it is shipped today, 6/21

7662CTO CTO THINKPAD T61 WITH NVIDIA GRAPHICS - 1 YD
42V8190 SBB INTEL CORE 2 DUO PRCESST7300
46P4166 VBB MICROSOFT WINXP PROFESSION
42V9437 SBB MSWIN XP PROF US ENGLISH
42X1671 SBB 14.1"WXGA+TFT,W/ CAMERA
42X0906 NVIDIA QUADRO NVS 140M MEDIACARD
41W2057 VBB 512MB PC2-5300 667MHZ1DIMM
42V8195 SBB KEYBOARD US ENGLISH
42V9329 SBB UN(TRACKPOINT+TCHPD)
42V8701 SBB 80 GB HDD,5400RPM
42V8715 SBB DVDREC8XMAXDUALLAY,UBAYSLM
42X0805 SBB PC CARDSLOT EX CARDSLOT
41W1685 SBB 11ABGWIFI WL LAN USEULAANZ
62P6054 VBB INTEGR.BLUETOOTH PAN
42V9338 SBB 6 CELL LI-ION BATERRY
39T6442 SBB COUNTRY PACK NORTH AMERICA
27R1769 SBB PSTN CABLE
42V9354 SBB LANG. PACK US ENGLISH
42V9428 SBB PACKAGING US
42V9649 SBB 14.1WXGA+W/OWWAN11N,W/CABT
39T6440 SBB 56K V.92 DESIGNED MODEM
42V8646 SBB CL.PLATE T61WLANANDBLTOOTH
42V9665 SBB FCC, LABEL
42V9667 SBB GEO LABEL US, WLAN,BT
41W2300 SBB LOGO PLATE
42V9632 SBB INTEGRWWAN ANT:14.1" 11ABG
42V8229 SBB MS LABEL (XP)
42V9658 SBB MT 7662 SYSTEM LABEL
42X0929 SBB MECH MISC PARTS
42T7135 SBB INTEL LABEL CORE-2
42X0914 SBB NO SIM MODEL
42V8239 SBB ODD SW DVD REC
42X1352 SBB PC CARDSLOT EXPRESCARDSLOT
42V9634 SBB STAND LCD C/B:14.1"W/ CAM
42X0915 SBB WLAN MISC PARTS
42X0922 SBB NVID QUADRO NVS XXXX W/AMT
42X1482 SBB BLUETOOTH W/ ANTENNA
42X1702 SBB BLUETOOTH SCREW
42V9340 SBB 512MB PC2-5300 DDR2 SODIMM

 

I placed an order about a week ago through Lenovo Canada and was put through the "priority list" according to the email I got so mine shipped out 2 days later but it was a topseller so thats got to have sped things up also

 

What do you mean top seller? Is that preconfigured?

 

OK, so much for the crap about prioritizing those who have been waiting - 6/12 is after my order was rebooked! This has now crossed into the realm of totally unacceptable. Lenovo will be getting a not-particularly-happy phone call tomorrow (assuming they actually answer instead of dropping my call again), followed by a complaint to the BBB.

It's no fault of yours nullane, of course - this just clearly shows that Lenovo couldn't care less about their customers.

 

They don't have CTO orders in Canada, so they can only be jealous of our frustrations!

Hey, I'm Canadian (living in the US) and we love our CTO! No GST on our orders, but forever delayed...

 

I ordered mine on 5/12... you would think they could get it right. I think its a bit ridiculous that people who ordered theres a month later have already received their laptop, and mine hasn't even shipped (not your fault of course). Lenovo has done a poor poor job.

 

i seem to be alone on this... who is the BBB?