T61 Delayed

Will it works if all of us file a complaint to BBB or customer protection agnecy?
https://odr.bbb.org/odrweb/public/GetStarted.aspx

 

i'm surprised mine hasn't been changed yet. i'm seeing a ship date of 9/3...and i ordered mine on the 30th..

 

Dude, it's not like Lenovo took your money and isn't giving you what you paid for. They don't even charge you until your order ships. As of now, you have absolutely nothing to complain about. If you can't stomach the delay, cancel your order and just shop somewhere else.

 

Damn, thats got to be the latest ship date ive seen yet. More than likely you are still 2-3 weeks out.

 

1-2 weeks has to be a joke. Have they even shipped out 1 t61 to someone who has actually directly ordered through lenovo? I think all the people you've seen with the t61's have bought them from a reseller like pc connection. I think if you order them now, you'll probably recieve them towards the end of june beginning of july.

I'm a little worried that mine is still saying august 31st as the ship date when a bunch of people who have also been delayed have june ship dates.

 

well... of course they didn't take money from us. But the problem is they cause so much inconvinience. Some people order a new laptop for a urgent reason, like me. If they can't handle the shipping and high volumn of orders, just don't make an offer saying "your estimated shipping date is 06/09" when I order at 05/29. Honestly this is some kind of cheating. Besides the price of the product, the customers are also paying for an important thing--- their service. If your service sucks, that's a shame, and that deserves being complained, just like your products suck.

 

you can call and cancel if it's really that big of a deal to you.

it's not cheating...they're still promising the product...just a late ship date...

 

You've gotta be kidding me. If you can't handle waiting on BRAND NEW TECHNOLOGY you should probably buy the old stuff, no? The T60s worked just fine and are probably shipping under 2 weeks.

I don't see why you're complaining about the service. They're just dealing with, apparently, an unusually high demand for their product, probably more than they expected. After all, looking around the industry right now, all the other manufacturers offer dog crap for the same price or more than Lenovo has.. it's no surprise they're getting a ton of business.

 

Inconvenience is not fraud. BBB will at best get you the computer on a date lenovo tells them after 3 months of bureaucratic process. If you don't like their service, then you don't have to buy from them. They haven't taken your money without giving you a computer. Breaks in supply chain is part of reality for any company, unfortunately, and if you can't afford to have this delay then buy from someone else. What makes you think lenovo wants to have this delay? this only causes them grief, more dissatisfied customers, and complaints. i am sure they're dreading this supply backorder more than you do since they might lose out on pissed corporate customers, and their corporate orders.

 

bbb is worthless anyways

 

BBB IS worthless.....even in proper areas, they don't do much (remeber that camera store in NY...it took bloggers to bring that place down).

But what I want is for these large companies to just tell us straight out that "this" is the problem/delay and we are working to fix it. I know it will never happen, but I wish that was the case, as that builds better relationship with customers in the end.

I work for a large company and when we have issues, we do the same and I hate the fact that we have to tell people absolutely nothing.

 

Hey guys I am NOT saying lenovo should be blamed or something, nor I didn't say we should go to bbb. You guys can wait a little to damn me to hell. All I am saying is they DO cause inconvinience and they knew this. So they should at least make an public announcement or something to let people get prepared for this situation.

As I remember 5 or 6 years ago (or even longer? can't remember) I bought a t40 when it just came out, and it wasn't like this at all.

 

You are absolutely right isagg....they should make a public announcement. However, I do wonder whether the delay is caused by the Meyer deal, as there must have been A LOT of people placing this order (there are people outside this forum that knows about it) and they are having difficult time sorting those out as they probably didn't have the need to do it before.


I was posting this in another thread, but I thought it would be a good reminder to people who are calling in angry. Just take it easy, these people came to work just like a lot of us do.....

"There is no point in yelling at these people. I wouldn't like it if I was yelled at and every time someone brings me negative experience I make sure they receive "proper" care......I had a customer lose $50,000+ business because of a few small steps I took after he made vulgar comments at me when it was not warranted (I will take it if I know it was my fault).....I will continue to do so because he is an a-hole and he will lose another $200,000+ by the end of the year (this should put his company to close down). I am not low in the chain, but then again I am not that high up in the chain. Because of this one guy, his company will close down......if he changed his ways and he was nice to ppl that he deals with at my company, he wouldn't be out of a job.
So think about that in the future when you are yelling at people with your personal information at their disposal. No matter what level they are at their work, they do not deserve to be yelled at for anything. People make mistakes and unless they intentionally did it (and got caught) they do not deserve degrading demeanor from anyone."

 

I agree there's no point for yelling.
Anyway, let's see what they can do.

 

I think public announcement is necessary. LENOVO should provide clear information to their customers. The website announced T61 will ship within 1 or 2 weeks. It is kind of promise. My case is the estimate shipping day was changed three times from 5/23 to 5/28 to 5/30 to 8/30.

I believe if there is a problem in the supply chain or due to high demand. LENOVO should evaluate the situation and try to provide customers an appropriate shipping time. Then we can decide will we wait or cancel the order. Announced a date they can not match and prospond it to another one which they neither be able to make again and again is really irresponsible. If it is the first time, it may be accident or forgivable. However, such cases have happened several times. Z61 X60 T60 and T61 all have similar situation, serious delay shipment and no public information for why it happened.

Is it cheating, fraud or a tricky? I do not have exactly idea. I just know they ALWAYS announce estimate shipping day and delay it. Isn’t the company’s responsibility to let their customer get correct information? Could they say that the price is so low so we never grantee the product will ship on time? The shipping day means nothing just a reference. And it will dramatically change due to demand or any reason. We customers just can do nothing but jsut cross our fingers. We want low price we deserve it.

It is not the first time. Because T61 is good. I will keep waiting and looking will it ship till the mid of June. But what I exactly know is they are losing their credit.

 

I don't mind delays because I know that there are known knowns and then there are known unknowns as well as unknown unknowns. (sorry just had to say that) The main issue I have is that they didn't let me know until the day after the estimated shipping date. That day I spent two hours on hold waiting to talk to a human being. After talking to a representative he told me it would take an additional 2 to 3 weeks to ship after the 3 weeks I have already waited. So I was upset and I told him that it wasn't his fault but that I was unhappy with the service and that maybe he could pass it up the chain and try to get things changed. The representative himself was a nice a guy, and that is why I was nice to him, he doesn't make the kind of decisions that affected when customers were notified of the delay. I also wrote an email to lenovo about their service and suggested somethings they could change. They replied saying they were sorry that I canceled my order but they will try to improve some things. I'm probably still going to buy a thinkpad, most likely an X60s but just not through them.

 

you know what sucks?
we all like thinkpads so much that we're willing to put up with it.

 

Now I am getting curious. Now it seems to me the problem of horrible delay and bad customer service is because t61 is a new released model. I believe that if I order old model it probably will be shipped soon. But once I order new released model, things are screwed up.

But my question is, is it true that all of the notebook manufacturers have this problem? Sony, dell, toshiba, mac.... if they have new models coming, will the customer ordering also be a mess like what's going on on lenovo right now?? My only experience to buy a new released model is several years ago buying thinkpad t40. And it wasn't this bad at all. I don't remember exactly how long did I wait but apprently didn't have so much bad feeling caused by the delay...

Has anyone has experience buying new release model (any brands) before? Are things messy like this time also? If yes, lenovo should be forgiven. If no... then I have to agree with someone above, they lose credit on this.

 

for what its worth, Ive never had a problem with a dell order not being shipped on time. Usually a few days or even a week early. This isnt to say that alll manufactures are perfect, but it does seem like lenovo have more shipping delays that others

 

Maybe the Lenovo guy on this webpage should be called or e-mailed:

http://scribb.typepad.com/marketonomy/2007/05/lenovo_has_seri.html

 

Now that the Lenovo site is again showing shipping estimate 1-2 weeks for the T61, has anyone ordered since the change?

if you did order today, what's your estimated shipping date--a normal estimate of 2-3 weeks or Aug/Sept?

 

that lenovo guy has a southeastern MA area code phone number... i thought Lenovo is in NC?

 

what does it mean by "again"? Did it change before??

 

for last couple days the website showed as "Call" for the estimated shipping time for T61. Prior to "Call" it was "1-2 weeks"

 

it used to say 1-2 weeks about a week ago, then after a ton of orders, the system starting spitting out ship dates in late AUG. That progressed to "CALL" with no date.

 

Honestly, it's not that exciting. IMO what happened is this:

Santa Rosa comes out, and every company under the sun releases a new laptop. Lenovo thinks theyre clever, so they start selling them like 2 months before they can even make them. So, they delay all orders until they can.

The shipping dates for T61's are suspiciously close to the release dates of the newer Dell 630 with discrete graphics and whatever. Dell just doesn't lie about when they're available, Lenovo does.

In either case, you're only charged when it's actually shipped. If another company comes out with a better laptop before my lenovo is shipped, I'll cancel in a heartbeat. If not, I'll get a T61 which is a pretty solid laptop. If you need a laptop today, why are you buying a custom built? Go to best buy and get one off the shelf if you really want it right now.

 

so now they change it back to "1 or 2 weeks"...
hmm... is it a good sign????

I just check my order status, it's still august 31...

 

I wonder who this David Churbuck of Lenovo really is. I've found another blog post in which he offered to "ease the pain" of delay for the complaining blogger.

http://redmonk.com/sogrady/2006/07/11/in-which-i-become-most-seriously-displeased-with-lenovo/

maybe we should all start blogging about the pains of lenovo order delays.

 

yes thats a good sign. better sign will be when custom orders start shipping.

 

well I basically agree with you. If I need a new laptop immediatly I definitly will go to compusa or bestbuy, instead of search on line. The reason I place an order on lenovo.com is I think I can wait for 2-3 weeks. But I didn't say I can wait for 3 months. And they announce on their website that all I need to wait is 2-3 weeks, that's why I accept this waiting and made the order. I didn't accept waiting for 3 months honey...

Usually when customers saw their shipping date turn out being 3 months later they will say "what the hell" and start complaining. Of course some calm and rational customers will start looking at the other companies...

Huh... I don't know how long I will be waiting. I may start being a rational and calm customer in the mid of June if they still don't reply my email...

 

after doing some search on google, i found 5 blog posts regarding lenovo shipping delays in the last 6 months. 3 of the bloggers were contacted by Lenovo PR marketing dept regarding the delay and wanted to do whatever it took to right the ship.

i wish i had a blog at times like this...

 

isagg, i recomment you take some time and read more posts on this forum, you will see that it has been posted multiple times that Lenovo KNOWS that the Aug shipping quote is an error and will be fixed. Why all the paranoia? Did you use the Meyers epp?

 

You do have this forum, which is one of the largest in NA. Lenovo and all the other major manufactors monitor posts here. In the dell forum, you even get Dell employees helping out with tech problems. Andrew mentioned in his Lenovo V200 preview that Lenovo listened to his complains and made subsequent imporvements to their laptops...so you do have a voice.

 

Nope... Just take the "Memorial day sale".

Well you know recently someone told me it's a mistake and then I felt better, and then someone said no they do have the shipping date in aug even sept... I don't know what's the real information. I wasn't paranoia even if I saw the aug shipping date, but I am now....

 

I dont remember if you said you emailed them or not, but if you havent, do so, and sit tight, unless you want to wait on the phone to speak to them. I would guess that once you hear from them, they will just tell you its an error and will be fixed soon. If you cancel your order, there is no way they can hold your spot in the queue, so you would go to the end of the list. I know its difficult to decide because some recent orders are showing 6/15-20 ship dates now.

 

I did email them. twice.
Anyway, hope the good news will come next week.
Thank you though.

 

It might have been that they fixed the bug but it's not retroactive. I don't think they would ship the latest orders earlier than the ones that show the end of aug.

 

Per e-mail received today in response to my e-mail:

Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products!

The August date you are seeing on your order is incorrect and is being generated due to an internal error in our
system. Please disregard this date and expect your order to ship out in the next 2-3 weeks. I apologize for the
confusion, this date should be corrected by next week. Thank you for your patience.

If you have further questions or concerns, please feel free to contact us at 1-866-42-THINK (84465) option number 2,

We will be happy to assist at that time.
Once again thank you for contacting Lenovo.

***Please reply to this e-mail for further assistance.***

Sincerely,

Lenovo Websales Team
www.lenovo.com/think/us

 

I expected mine next week (and I live in the Netherlands). Didn't order it at lenovo directly however but at Euclid Computers. Maybe payed a bit more. But I will get it earlier too

 

btw, email sucks. unless you have a specific person you will ONLY speak to everytime you call in, email is very unreilable, because there's no accountability.

However, if you CALL in everytime, they log every single conversation so if I call in and say, hey prices dropped 100.00 I want the difference, they will not renege on you because every call and its summary is logged.

 

Yes. I placed an order today. The estimated shipping date is "June 20".

 

Now this just kills me. I placed mine May 28, and my ship date is August 30.

The rep I talked to said that the Aug 30 was a bug, so technically mine should be about June 20 as well... I'll have to wait and see.

But if Lenovo is delaying all orders made during the memorial day sale - that is serious bull****. No way to know until mid June either way.

 

And t61 is even cheaper than the date I ordered (05/28).... if you check lenovo.com

 

i don't know why we put up with it.
oh right, it's cause the build quality is just THAT good.
they don't deserve our business though.....

 

The shipping delays may be a characteristic flaw of their business. I ordered a T42 (some time ago now, obviously) and while it has served me very well, I remember waiting an extremely long time to get it and having to screw around with the shipping date on the web site vs. the date in reality.

Maybe just another fluke, but I only really actively tune in to this discussion when I'm shopping for an upgrade, and I distinctly remember this same scenario last time I was looking for a new Thinkpad.

 

Good Point, Kebs...^^^^

 

That has nothing to do with it. I placed an order on may 11th and I have a ship date of august 30th. I payed for mine when the t61 was at it most expensive and I have a saved price quote so that I can get it adjusted when my computer ships.

What I'm worried about is that with all these problems and bugs in their system, the people that ordered it after me will be getting it before me. Like the guy with the june 20th ship date.

 

Luckily I am not in huge need of my laptop NOW. I ordered with plenty of time to spare before class begins for me

Still I hope they are close on their shipping estimate, but in all honesty it is not the biggest deal in the world if they are a few days off for me. I know some are having some issues with delays in the weeks now, but hopefully it will all work out well.

I know for me there is nothing comparable that I would rather have, and I do not fancy spending $400-$500 more for the same configuration at some 3rd party or switching to something else not as good because I could not wait a few weeks, so for now I will just wait it out *Knocks on wood*


P.S. For all of you saying it is cheaper now than when you ordered, I was worried as well but just tried configuring the same system I bought...even though the base price was $150 cheaper than when I ordered, the final price with the same upgrades/options was around $100 more than what I paid!

 

Not for me. I configured the same one I bought, and it's about $100 more expensive.

(The memorial day sale advertised $400 off. BS?)

 

Well, I got an e-mail back from the sales representative I ordered my computer from. Here is what he said.

"I apologize on the delay order, but my supply team informed us we're looking at another 2-3 weeks to get the new systems out the door. It's the shells themselves they are waiting on, and that's why the computer is projecting the very long date."

Every day my expectations of getting this computer any time soon keep dwindling. At this point I would be satisfied if the computer were on my doorstep by july 1st.