Problems? See this thread at archive.org.
My current laptop is a 15" 4:3 1600x1200. I've been using it for about 4.5 years, so 1920x1200 won't be that much of a change for me. A 15" with 1920x1200 was actually my primary requirement, and at the time I ordered I only knew about the Dell D830 and the T61p. I now see there are a few more options out there, though they seem to be more expensive...
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I apologize guys if this isn't the right place, but I just need to vent a bit.
As I said in a previous post, my first ESD passed on 9/13 and was changed to 10/30 without even a "Your order has been delayed". I had called a few days earlier to get an update and I spoke with Neha. She told me to call in on 9/14 if my order had not shipped. When I called in on 9/14, I spoke with Lititia, and she stated she would talk to a supply manager and call me back on Monday or Tuesday.
I was home all day Monday and Tuesday, and I never received a call. I just called in just now and spoke to Bopanna. I asked for an update, he put me on hold for a few minutes, and then returned to tell me that my order should ship 9/29. I then told him about my conversation with Lititia, and he told me she was on vacation yesterday which is why she didn't call. Vacation? Riiight.
I asked to speak with a supervisor, and I was told there aren't any supervisors to speak to, but he can arrange for one to call me within 48 hours. I confirmed he had my correct phone number, and told him I would be calling back first thing Monday morning if I didn't get a call by Friday evening.
I'm aware I haven't been waiting as long as some, but this lack of communication is frustrating. I have only received 2 emails from Lenovo about my order:
1.) The original email confirming my order was placed
2.) An automated reply from my sales representive (I used his rep ID when I placed the order) saying he was out of town for 4 days. I had emailed him a question about if my laptop had UWB. I never received another email from him.
However, I have received 3 emails now from Lenovo about new sales and promotions they are running, so I know they have the right contact address for me.
I don't want to say they "lied" to me, because I still have some faith that they're trying (even if it is half-heartedly). But, there does seem to be a lot of incompetence and passing the buck going on right now.
I'm thinking now would be a good time to complain to Tony. What do you guys think?
At this point, if I don't hear from someone by Monday, or my order doesn't ship by the 9/29, I will be canceling my order and getting a Dell. It's sad, because this would've been my first Thinkpad too. I've always felt that ThinkPads were the best laptops on the market, and after reading all the material on the web about the T61p's, I am convinced that they are. But, words about how great the laptops are don't do me any good when I'm in need of one right now.
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Ordered my 14" SXGA+ T61p on 9/10, shipped 9/17, arrived 9/19. No complaints so far.
Now cleaning out some of the bloat.
Edit: meant arrived 9/19, as it is currently not 9/20 yet
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From what I've read here over the past month or so, it does seem that there are more satisfied stories from those with a corporate account than those who do not. I personally ordered via EPP, but my company doesn't have any special relationships or contracts with Lenovo/IBM so I don't really have any extra "clout" there.
I spent the last hour reading the D830 Owner's thread, and while there was no mention of shipping delays in that particular thread, there was a small bit of talk about poor WUXGA screen quality. Seems like I'm in for a gamble (as far as screen quality) no matter which company I choose.
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I think this has a lot to do with your success. With customer service in general (for any company) I've found for complicated issues you only start getting really good quality results when you end up speaking to the same person over and over, because someone can be held accountable and/or this same person is in the position to make things happen (as opposed to the first level rep that picks up the phone).
Talking to a different person each time is so time consuming because they have to get caught up on the problem, then go find out some more information, or wait for more information to be passed down the chain.
I'm going to give them one last chance to make things right before I go up the chain myself.
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I always get their names. The only number they give me is the same number I always call. I even asked if there's a ticket or case number for my case, so I can reference it for a future call. Bopanna said he couldn't provide me with that information.
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I just received a call from a supervisor/manager, and while she didn't offer much more information than previous reps, or any better solution to my problem (which is understandable since it is a supply issue, something out of her control), the gesture was still very much appreciated. I was almost positive I wouldn't get a call back.
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Yeah, that's what I was told too this morning. September 30th.
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Mine has been on a UPS truck since 5 AM. Still scheduled for de3livery today. It's 6.30 PM.
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I think I found the reason for why my computer hasn't shipped yet. I decided to check my credit card account. There was a pending charge to Lenovo after I made the order but now it has disappeared. I think my order got lost
I will need to contact my rep and see if he can find out what happened. -
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T61p Buyers Post your Shipping Dates Here
Discussion in 'Lenovo' started by Jeremy092288, Jul 12, 2007.
