*** MSI 16L13 (Eurocom Tornado F5)/EVOC 16L-G-1080 15.6" Owner's Lounge ***

@Mr. Fox cheers for the info!

 

I took Eurocom up on the new BIOS. In case anyone was wondering, within a few hours of receiving my F5 it was already being shipped back to me.

I was really impressed with their turnaround time.

 

Hello! Sorry for my english. I bought tornado f5 from Eurocom, When i turn on, nothing shown on display just blackscreen.
I7 6700K
GTX 1070
8Gb Kinston

 

Wish they designed a different backplate, one that made sense for this laptop, but they seem to have gone half way and then just abandoned it and let other brands pick it up.

 

Reset the laptop, there is this little pin hole near the M.2's

If that doesn't work check the panel cable is plugged in properly (near where the m.2 wifi is plugged) and if not check the cable going to the panel itself.

There are a few things to check, really. check the videocard is seated properly. Also could be the CPU is dead, I think it would turn on and be just a black screen too.

if the laptop does nothing as in fans start no sound, no actually hard-drive activity, and the screen is black - could be dead motherboard.

This is an example of why I encourage people to purchase through 3rd party like myself, avoid these issues.

 

Mr.Fox did you take your medicine today, lol.
Maybe you just need a snickers, lol

 

Takes a whole 5 minutes to do, why postpone it, right ?

 

Ok Thanks. Fans starts, but not hard-drive activity

 

So then it's not booting, would assume not POSTing either then, so could be dead motherboard, dead CPU. I bet when you hit the fan control it still goes full speed, and you can still change the colors on the keyboard, but none of the special keys using a function (Fn) key work, like you can;t hook up a external display and get picture?

No sound from the system right ? No beeps ?
No beeps would mean dead motherboard.

(could be wrong, but that is my best guess)

 

And you can as well see the image host on the forum work much better? Btw. Nice pict

 

Might be as simple as needing to clear NVRAM. That can easily give an impression of a dead motherboard. Is this problem new/out-of-box/DOA, or was it working and suddenly stopped? If the latter is true, did you make any changes, or do you know what triggered this?

Clearing NVRAM requires removing the CMOS battery, which requires removal of the motherboard (sadly). Try using the EC reset switch if you haven't already. You might get lucky with that clearing a bad setting. Short of pulling the motherboard to reset NVRAM, you can try removing all RAM, turning the machine on and inserting one stick of RAM while it is powered on. If you have RAM on top under the keyboard, motherboard removal would be required for this method as well, in which case removing the CMOS battery is actually more effective. Or, another way that generally works is to remove the CPU and turn the machine on for a few seconds without a CPU installed, then shut it off (disconnect power or course) and put the CPU back in. This is faster and easier than removing the motherboard to disconnect the CMOS battery. The only sure-fire way to clear NVRAM on the first attempt is to unplug the CMOS battery with no other external power source connected to the motherboard. After clearing NVRAM, it may take up to 3 minutes of waiting for something to happen after turning the machine on for the first time, so be patient and don't expect to see an instant display of success after powering up.

Many newer laptops (including this one and all of the Clevos I have owned) behave exactly like the motherboard is dead whenever NVRAM is storing goofed up settings.

 

It the new laptop, just unboxing laptop and turn on.
Yes no sound and beeps.
I will try reset laptop, when came home.

 

Ouch. Sorry to hear that.

I bet is has an issue with NVRAM and messed up settings being stored. If it has the unlocked BIOS and they tried to set XMP 3200 or something like that it could cause it. Probably very unlikely a bad motherboard, but could be.

 

Thank you very much!!! I will try remove the CMOS battary.

 

That is always a brown trouser moment which always ends up seeming like an eternity!

 

Maybe call them first to be sure that's how they want to handle it. Perhaps they would prefer to exchange it for you since you've never had an opportunity to use it even once yet. They may not want you to have to pull the motherboard on a brand new machine that has never been used by you even one time. See what they say first.

Yes, it certainly can be.

 

whats your full configuration please?

 

Any ideas why my m.2 drive has vanished from the PCIe drives list in the BIOS again? It had not been there since I put it in, yet it appeared following the removal of the CMOS battery so I thought all was good. Just had a snout in the BIOS a few moments ago and the PCIe list is empty again. WTF?

 

Is it still functional even though it is not listed?

 

Tornado f5
1080 ips display
I7 6700k
Nvidia gtx 1070
256gb ssd micron
Ram 8gb Kingston impact 2400
330watt ac adapter

 

Maybe RAM? Can anybody who have tornado f5 try turn on laptop without RAM? To check it?

 

Hey man I can't tell because I watched your video on my phone, but does the panel backlight even turn on? Can you notice and illumination from the panel at all?

 

Yep, totally functional. I even managed to do a fresh install of W10 onto it. As I said it appeared again briefly after the NVRAM clearing chore but has now vanished. Is it anything to be concerned about?

 

could be maybe older bios, and not supported

 

no wouldn't turn on, would be same as your symptom is

 

Can you pop the bottom cover off and do a video or take some photo's?

 

Latest stock BIOS (according to Cyberpower of the UK kind). It did show up briefly after I cleared the NVRAM.

 

I had a similar issue when my first Tornado F5 arrived. It turned out that its display cable was pinched between the CPU heatsink which was cutting power to the screen backlight and the webcam. Its really easy to tell if this is the case because when you take the CPU heatsink off the display cable will be out of its little "channel" and look like it has been smashed.

edit: You can also tell if its may be the screen backlight if you hold a flashlight up to the screen while the machine is on (maybe hit DEL a few times when it boots so it puts you into the bios). I have a feeling RAM is fine, because stuff like turning the fans up to full blast and controlling the keyboard backlight wouldn't work at all if you didn't have working RAM.

 

Yeah it appears that your display doesn't illuminate at all so @win32asmguy may be on the right track. I say this because your "max fan" and "keyboard back lighting" hotkeys work, and i know for me they only work once i am booted past the "Tornado F5" splash screen" and to my lock screen. So its possible you are booted into windows but just cant see it. Also since this is a brand new notebook its booted into windows first run setup. This is all just speculation of course, What does everyone else think?

@woodzstack, can you use your hotkeys with the ram pulled?

 

Compared to my previous Acer laptop, my subjective experience is that my Beyerdynamic DT 770 32 ohm headphones sound better (with all post-processing turned off in the audio options).

Supposedly there's a Sabre Audio DAC in the laptop; there's a "Sabre Audio" sticker on the front of my Fangbook 4 but it's kinda hard to verify if the hardware is actually there. There are conflicting report about whether the DAC is actually in the GT62VR/16L13 models.

Here's some information about the DAC on the MSI GS60: https://forum-en.msi.com/index.php?topic=263037.7

Those of you who have been on the dark side of the motherboard - does it have the small ESS DAC chip as seen in the centre of this image?

 

Try booting the laptop while it's plugged into an external screen - that's an easy way of determining if it's the screen or not.

 

I tried to connect to the TV via hdmi. On tv show hdmi 1, but then no signal
(I haven't OS on laptop)

 

Ah, ok. I just tested on mine, and it doesn't seem that the screen is mirrored until Windows has booted.

 

if num lock is not lighting up, thn its not LCD only issue. if u cant get it too boot after EC reset thn i think u should contact Eurocom.

 

max fan and keyboard lighting works even if laptop dont POST. if i do some ultra odd timings on ram and it wont boot, still i can change fans and keyboard lits. only way to easily know if system working and its a LCD issue is to press Num lock(its on in bios by default).

 

Ahh good to know, let's see how he does with that

 

Num lock not working(

 

did u try the full reset? i get same issue when i set ram timings wrong. it can be some thing else tho, but make sure before opening u contact Eurocom first and see what they have to say.

 

Yes I contacted Eurocom, but
They did not answer me.
I push the reset button
In the hole near
m.2 slot 10 sec, but the same problem.
When you set ram timing wrong, the num lock button worked?
I noticed when I turn on and off laptop, hdd led
Blinked for a fraction of a second

 

no it wont work if timings are wrong, that button wont do full reset, you have to remove cmos battery, for that you need to remove motherboard tho. maybe you should call them instead.

 

Darn, While we can talk you through the process of completely removing your motherboard, pulling the CMOS battery and going through a hardware process of elimination, however this is a brand new machine and you should never have to do that just to simply power on your notebook. So I would defiantly keep on top of Eurocom about this. Very unfortunate I know and sorry you've been met with this first impression of what is otherwise a fantastic notebook.

I no this type of thing doesn't happen often but it is a perfect example of how going through someone like @woodzstack can help a lot

 

You need to call them to get anything out of Eurocom, they have the worst support system of any company I have dealt with. For me, this laptop will be the last computer from Eurocom I will ever purchase.

 

For a custom built notebook this should never happen actually... I mean it literally says this in their about us page
"Eurocom stress tests and inspects each system prior to sign-off and delivery. "

 

Speaking of that, I'm annoyed at how windows 10 decides to update and restart without my permission, I woke up and found my work lost when I was asleep and stupid windows had just restarted -.- I need to go check how to change those settings.

@Phoenix HIDevolution just shipped my laptop.

@Ted@HIDevolution thank you for your hard work, I appreciate it you and the team staying up late to finish all the tests, great job.

 

@Mr. Fox Svet is working on the unlock for me and I was just wondering if this could pose any problems?

 

If you're on WiFi - set your connection as a "metered network". That gets rid of the worst update interruptions:

https://www.howtogeek.com/226722/how-when-and-why-to-set-a-connection-as-metered-on-windows-10/

 

Congratulations! I hope you will enjoy it as much as I am enjoying mine.

 

The BIOS mod? No, none that I am aware of. His BIOS mod for this machine is good and perfectly safe in the right hands. What you do with it could be a problem, if you do the wrong thing. Kind of along the same lines as the stupid notion that guns are dangerous. People are dangerous, not guns. The existence of stupid or evil people is not a good enough reason to outlaw guns. Being stupid or evil should be illegal, not guns. Half of the reasons every laptop has a BIOS that sucks is because of stupid people ruining things for the rest of us. The other half of the reasons are because the ODMs have evil (selfish) intentions.

• Follow the flashing instructions carefully. Read them through a few times, and if you do not understand them, stop and ask for clarification before flashing.
• Stay away from all BIOS settings you are not familiar with. Experimenting with settings you are unfamiliar with is not wise. Some wrong settings can't be fixed by clearing NVRAM.
• The important settings for system configuration are not dangerous (CPU overclocking, memory timings, SATA, USB, UEFI/CSM, etc.).

 

@Mr. Fox
Sorry, I put the wrong quote in... doh! I was referring to my earlier question about the fact my M.2 SSD does not get listed in the BIOS but works etc. This won't have any negative effect on what Svet does?