** MSI GE62 Apache (and Pro) Owner's Lounge**

is it possible that your model is like mine and only has white back light? if so i belive that those models won't support steelseries app at all.
but could you also check if your laptop has power in usb ports while you put it in to s3(sleep) state, mine keep it's ports powered so my usb hdd's keep warming up for no reason and also my usb powered notebook cooling base keeps on humming because of that.

i only ask this because MSi support keep insist that their test unit wont keep usb ports active if they put it to sleep, my model also happens to be ge62 6qc

 

i've the same model as you and now i read that i have only white color lol. Wait 15 minutes and i'll check for usb ports.

 

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System Information
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Serial Number: 9S716J532016ZFB000219
Product Name: GE62 6QC
OS: Microsoft Windows 10 Pro 64-bittinen
Windows Product Key: YP2KG
HDI Build: non-OEM
BIOS Version: E16J5IMS.10C
BIOS Release Date: 2015/12/10
EC Version: 16J5EMS3.1041110201511:21:38
CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Memory: 8192 MB @ 1066 MHz
- 8192 MB, DDR4-2133, Samsung M471A1K43BB0-CPB
Graphics: NVIDIA GeForce GTX 960M, 2048 MB
Graphics: Intel(R) HD Graphics 530, 1024 MB
VBIOS Version: 82.07.94.00.0e
Drive: SSD, TOSHIBA THNSNJ128G8NY, 119.24 GB
Drive: HDD, BUFFALO HD-PCU2 , 931.51 GB
Drive: HDD, ST950032 5AS , 465.76 GB
Drive: HDD, HGST HTS721010A9E630, 931.51 GB
Network: Intel(R) Dual Band Wireless-AC 3165
Network: Bluetooth Device (Personal Area Network)
Network: Killer e2400 Gigabit Ethernet Controller
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OS Activation
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Nimi: Windows(R), Professional edition
Kuvaus: Windows(R) Operating System, RETAIL channel
Osittainen tuoteavain: YP2KG
Käyttöoikeustila: Käyttöoikeus

There is my system info for anyone interested in knoving

 

also my pc in sleep mode have usb working...

 

So then this is a bios issue and not defective hardware in my unit, what region is your ge62 from? Mine is Scandinavian unit with qwerty keyboard with åäö keys.
I was wondering if that guy at MSi support tested say uk or us variant and my unit would also have just a tiny bit different bios/firmware code than that test unit.

He did say that his unit didn't leave usb power on during sleep mode.

 

Mine is an italian model. ge62 6qc (with 16gb ram ddr4 instead of 8gb)

 

Maybe we need to be more aggressive and vocal abou this, I can see how constant usb power would be handy, but not if it is forced on us.
Just make it an option on the next BIOS update and everyone would be happy, now it makes me feel like I just bought 3 port (4 if you count usb c in) batterypack for my phones and tablets for 1400€

 

does anyone with ge62-6qf model (gtx970m) have same standby/sleepmode usb power issue as my ge62-6qc(gtx960m) has.
i ask this because i really like this ge62 series but with this usb port issue i'm forced to buy another laptop model, maybe asus rog series with same cpu and gpu.
but if that GE62-6QF has working sleep mode then i could consider to pay +300€ for that GE62-6QF model and return this 6QC model back to store.

that difference between gtx960m and gtx970m isn't why i consider to make this switch because i just want to have working lseep mode.

last night i did some testing with this laptop by putting this laptop to sleep with 100% battery charge, then i unplug everything except 2 usb powered hdd's. after that i also took ac cord off.
after 8-10 hours it had dropped to 55% battery power, yes this may not be some 10.1 inch intel atom ultrabook, but would it be too much to ask that IF I PUT MY LAPTOP TO SLEEP, IT WOULDN'T TRAIN THAT BATTERY TRY UNDER A 20HOURS...

 

Hey folks, was just given a GE62 2QD as a gift and I'm having a hard time changing the brightness on the screen. I can adjust it, but the "Apply" button is greyed out and the setting eventually reverts back to dimmed when the computer goes to sleep, reboots, etc. I've uninstalled and reinstalled the monitor and updated the display drivers, and nada. I've tried doing a search to ferret out some answers, but haven't really found anything beyond those suggestions. Any ideas?

 

when i put my pc in sleep mode, if i reactivate it i obtain artefacts :/ The seller says me that is a windows problem...

EDIT: SOLVED with win10 update.
which is the quality of the webcam?

 

i think that this will help you http://www.howto-connect.com/fix-windows-10-sleep-mode-not-working/

 

Well my laptop come from factory with windows 10 home pre-installed, but I had to do fresh reinstall because tgat factory install refused to be upgraded to 10 pro.

It just kept on saying that "this windows version cannot be upgraded, it didn't matter if I used my old 8 pro key or that generic 10 pro upgrade key.
Heck I even got fresh windows 10 professional retail key from ms support, but that too gave me that "this windows version cannot be upgraded" error.

So now I have reinstalled and I have latest drivers and utilities exempt msi true color that refuses to install on my machine.

So this issue isn't from faulty drivers or some incompatibility with windows 10 as that's the factory os.

and my machine does go to that semi sleep mode, power light flashes and my fans stops, it just leaves all my usb ports active.

That causes that if I leave my hdd's plugged on it and put it in sleep mode at 100%, after 8 hours on sleep it only has 55% remaining.
Even if I unplug everything it seems to go from 100% to about 80% during 8 hours of sleep.

So those usb ports do drain my battery out like crazy, it even has warnings in the uefi that this USB port charging sought be turned off if you plan to use it with battery so you wouldn't uver discharge the battery.

It has options for disabled, ac or ac/battery.
naturally that disabled does nothing because I'm still here, but what worries me even more is that that ac option is also useless because whatever I choose it keeps it in ac/battery mode.

That's why it drains my battery even if I unplug ac adapter, if that option worked like it sought I wouldn't never even posted about this, because first thing was that I put it in to disabled mode.

Lähetetty minun SM-G900F laitteesta Tapatalkilla

 

Has anyone figured out a way to install Windows 7 onto a PCI-e drive with the GE62 yet? I've got the i7-5700 and GTX960m model. The PCIe SSD I've got is the Samsung 910 series (I believe). Windows 8.1 and mechanical drives have finally gotten on my last nerve, and I have to get back to an SSD/Windows 7 ASAP.

 

When I start my laptop, the keyboard always shows a red light and I can't seem to turn it off until the laptop is unlocked.
Does anybody know how to turn off the red light when the laptop starts?

 

Keyboard light is affected by SSE software. Check if it is up2date. Open it and check keyboard profiles. Not sure what are their original names, i changed them and deleted some, as i use only 2 profiles - 1. for light ON and 2. for light OFF, but i think, you can edit or create any of them, to make the change persist restart. Create a profile, name it whatever you want, for example "OFF", and set its backlight settings to Disabled. Until you switch to other profile you keyboard should stay dark even after power off/on. You can switch to other profiles any time and then switch back to turn it off again

 

Hi, I'm new to this Notebook.
I just got myself GE62 2QE.

Question, is it possible to connect more than 1 Bluetooth device at the same time?
I'm eyeing on Razer Orochi Bluetooth Mouse and Steelseries Stratus XL for Windows Bluetooth Gamepad.

Also maybe another Bluetooth Headset/Speaker in the future...

 

hi guys wanted to say I picked up a ge62 with the 960m. gave it a whirl but ultimately returned it.

Wanted to let prospective owners my opinion.
Pros: cpu,
lcd is beautiful
keyboard overall is really nice (minus the space bar which has been mentioned)
loved the trackpad buttons
now for my minus

Minuses were
space bar,
stock hard drive was clunky
windows 7 install went but I couldn't get the brightness to change via FN keys.
battery life overall was TERRIBLE.. windows 7 made it even worse.
the left trackpad button became "polished" after 9 days of light use

I replaced it with a new dell xps 15 with the matte screen. overall I really dig the 9550, I know people have had problems, but mine had been great. I think the 62 had a better panel as far as refresh rate, but the lcd is still very nice on the xps. Its also built like a tank, and overll so far the battery life is about double on just basic computing tasks. surfing etc.

Forgot to mention, I just got the stock battery, not the upgraded.

Even tho the trackpad does not have buttons, the trackpad on the xps is truly amazing.

 

Good evening everybody.I am sorry in advance for my english.I bought the apache (2qc) but i opened the back cover to replace the ram (from 8 to 16gb) and I saw that has only one pci/e slot for ssd m.2 type.this is because the model is older or propably is a region bug?
P.s. How i can upload a photo??

 

Can you take a picture of your back side? We can help you to identify.
And there should be 2 memory slots.

 

2QC does have 1 m.2. slot. If you search for 'm.2 ssd specifications msi' you'll find a pdf telling exact numbers of slots and even m.2 connector versions on all newest msi laptops.

 

I cant upload picture.I dont know why.I am pressing the camera button but it doesnt accept the picture.

 

Oh also something else also.Does anybody know if our ram (2qc model)can take ram with higher speed?or only we can increase the memory? I am thinking of installing 1866 mhz instead of 1600 that is now.

 

You can copy and paste the picture on your PC to the forum posting.

 

It writes,upload unavailable...

 

Use imgur if you weren't able to paste, then provide the link to the imgur posting.

 

Here you are!!! thank you a lot! http://imgur.com/8VuQCI5

 

Yup, yours has 2 memory slots, 1x M.2 slot, and 1x SATA slot.
What's the entire model number of your system?

 

Its Msi ge62 2qc Apache 600nl.the entire model code. do you know about ram?if we can put faster ram?

 

GE62 2QC is base version without SuperRAID that's why you only have 1x M.2 slot.
For memory, MSI has indicated that the system supports DDR3L,up to 1600 MHz, slot *2, max 16GB.
But actually, Intel stated support for DDR3L 1600MHz for 4th gen processor, and 1866MHz for 5th gen processor.
Some reported that you can go one step higher than what Intel says so 1866MHz for 4th gen processor, and 2133MHz for 5th gen processor, but results may vary.

 

Yep, as Kevin said, the "official" speeds are 1600 for 4th gen and 1866 for 5th gen, but in reality, they can most likely handle higher frequency. I have successfully tested 2133mhz RAM on my 4th gen GT80, for example.

 

Do you notice any difference?or its the same as before? i am more considered on booting time.
P.s. Kevin thank you a lot for your Help.

 

Nah, to be honest higher speed memory serves for little unless very specific software requires the extra bandwidth. For boot times you need a faster SSD, and to disable any booting programs that might require a lot of time.

I think only in benchmarks my scores went up, and only in benchmarks dedicated for memory. Everything else remained the same.

 

You would want a Samsung 950 Pro to feel that day/night difference.
Also, as ryzeki said the memory speed doesn't affect as much in terms of system performance. It's more like the amount but systems nowadays have plenty so you are fine.

 

I figured I would chime in on the memory speed question.

Generally, you won't notice a difference jumping to faster RAM, but there is potential to improve minimum FPS and reduce stutter in those few situations where a lot is happening in-game. Benchmarks might only show a 1fps difference, but if the reduction of stutter is valuable to you then it could be worth the cost.

You should also consider RAM with tighter timings, quite often a set of sticks can run at a higher speed with relaxed timings that make the memory have the same latency but higher bandwidth. Ideally you want the tightest possible timings at the highest possible speeds.

 

@Andreas Kampouridis If the un-hidden BIOS options are similar to the GE60 then the custom settings are really useful. If one tries a little too much and it becomes unstable the GE60 reboots with default memory settings, no need to mess with cmos resets. Very nice feature by MSI.

FWIW my GE60 would run DDR3L SO-DIMM at 2400MTS while another piece of hardware would run the same RAM at 2800MTS.

You could try running your current 1600MTS at 1866MTS this way and see the speed difference or lack of it yourself.

 

Original problem solved but just spotted a new one.

The performance of my GE62 Apache Pro 2QF seems to be dropping and I cannot spot the reason. I was playing Heroes of the Storm and noticed inconsistent FPS so I decided to run some benchmarks, comparing the numbers with when I first got the laptop and it was running Win 8.1.

Hardware:

• i7 4720HQ
• 12GB (4+8GB) DDR3 Kingston
• Toshiba 128 GB m2 SATA SSD
• 1TB Mechanical
• GTX 970M
• Win 10 64 bit Home
• Latest NV drivers

Benchmarks:

Heavensward Benchmkark - Consistently scoring 3K-4K less
3D Mark Firestrike - Consistently 1-1.5K less

Background:

• Laptop is on high performance windows power profile and plugged into adapter.
• There doesn't seem to be any overheating going on, CPU is low 60s and GPU is 60C> as well when both fans are maxed out. This is pretty much in line with what I experienced when it was new, attributing the slight drop in temps to the winter ambient temps these days.
• No background apps are running, CPU/GPU usage looks normal. Don't think it's malware or hidden overhead.
• HDD has been defragged.

 

How are you measuring CPU/GPU usage and temps? Is it under stress? What are you scores lower on? For example in firestrike, forget the total score, what is your CPU and GPU score? What are your CPU and GPU clocks during testing?

 

I didnt understand.you suggest me to make changes at bios,and if this doesnt work to reset the bios from the button?

 

Check if someone else has used the custom memory settings in the GE62 BIOS, surely there is someone. The memory reset to default speed and timing on the GE60 is automatically done if settings are unstable.

 

I'm using HWInfo 64 and letting the laptop idle for baseline and resetting the max value between each run for the temps. NZXT to look at system under load for both CPU & GPU after benchmark is run.

As for 3D Mark here is my most recent run:

3DMark Score 5367
Graphics Score 6235
Physics Score 7381
Combined Score 2188
Graphics Test 1 30.27 fps
Graphics Test 2 24.55 fps
Physics Test 23.43 fps
Combined Test 10.18 fps

Here is something from last August:

3DMark Score 6649
Graphics Score 7600
Physics Score 9203
Combined Score 2825
Graphics Test 1 36.37 fps
Graphics Test 2 30.28 fps
Physics Test 29.22 fps
Combined Test 13.14 fps

As you can see there is a pretty marked drop across the board. I've run the tests numerous times to account for margin of error and I'm very consistently between 5300-5600 for current 3D Mark runs on Firestrike.

 

Hi i have the MSI Apache Pro GE62 2QD (the one with i7 5700HQ, 960m, 8gb ram etc), and im having some strange issues. I ran cinebench when I got it out of the box and it got to 74 degrees Celsius. A mere few weeks later and it is beginning to thermal throttle and the CPU is pinned at 90 degrees. There is no noticeable dust at the back or the bottom of the notebook and GPU temps are fine at 68 degrees celsius. Any one know what is going on? Is this by design, the broadwell processor or do I just have a defective unit? Any replies will be appreciated.

 

What were you running to get to 90C?

 

I was running cinebench r15.

 

It's both your CPU and GPU. Are you running without battery installed? (This might be necessary to run at full power, depending on the system config). Your physics score reveals you are not running at turbo speeds for your CPU. As for your GPU, there is a marked dropped as well, which might mean your clocks are not fully engaging in 3D clocks, or they are not turboing either.

Monitor clockspeeds during tests, but they do seem to be running at around 2.6-2/8Ghz for CPU. Monitor GPU clocks as well, during tests just to confirm.

 

Did you get the same score? 74 celsious is very low, which suggest you were not running at max turbo speed at this time. 90 makes sense if you are running on normal fan speeds with the laptop on a table, with ambient temps around 80-90F. My GT80 titan with fan at max turbospeed gets around 83C during cinebench.

 

I ran sport mode both times and this time the score was lower. It runs at 90C even with the fans spinning as fast as possible.

 

Did you monitor CPU usage/clockspeeds as well as your final score in both occasions?? 90 seems normal for such a punishing bench specially if you are not using any custom mods, undervolting or thermal paste change.

 

If you think it is normal for a workload like that to max at 90C then thats fine i just want to make sure my model isn't defective as this is a nice laptop

 

90C is a capped measure by MSI, so you are actually maxed out.
Try reducing some of the test parameters and if you can keep temp for like 89C constantly then you may be able to get a better score.

 

It is certainly within scores by similar processors running the same test. My advise would be to explore the idea of undervolting so that you can run at the same speed but lower voltage, which results in lower temps.

Another option which works best combined with undervolting, is to repaste with high end thermal paste.