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    ***The Official MSI GT72 Dominator Pro (GTX-980M) Owner?s Lounge***

    Discussion in 'MSI Reviews & Owners' Lounges' started by -=$tR|k3r=-, Oct 7, 2014.

  1. Naweed R.

    Naweed R. Notebook Geek

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    Hmm, hopefully the MSI team are coming up with fixes for the drivers. i'm occasionally checking the driver page
     
  2. Paul Ryan

    Paul Ryan Notebook Enthusiast

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    the exact same thing happens to me, my only fix was to rollback to the previous build and it works again
     
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  3. dvojinov

    dvojinov Notebook Geek

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    hm! I dont have an older installer , I should have keep one :(
     
  4. Naweed R.

    Naweed R. Notebook Geek

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    [​IMG]
    There should be an option for you to go back to the previous build, give it a try and it should work. As for me, I'll stay with this build i guess, waiting for the drivers wont be a huge problem
     
  5. Owntec

    Owntec Notebook Enthusiast

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    I got the anniversary update today, it is safe to update, or should i block the update?
     
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  6. tiliarou

    tiliarou Notebook Consultant

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    Don't update in the first month as a precaution :)
    Shame on MSI for not proposing an update of dragon gaming center. so many preview of anniversary update were pushed to devs and insiders, why didn't they provide a working version on day one ?
     
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  7. hmscott

    hmscott Notebook Nobel Laureate

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    It's not MSI's fault, it's MS's fault for not managing this kind of change with their partners.

    MS should have made it a point to get confirmation from all their partners before rolling out such a change. MS also should have tested and found exceptions, and made them exceptions in the roll out if they couldn't get a partner to move quick enough to implement a working fix.

    What's the rush for anyhow? MS should have waited to make this change knowing it would cause problems for users.

    MS should put the customer first, and not deprive them of services they know will stop working due to their updates.

    I think everyone is tired of MS's preemptive changes and moves that have so much fallout for everyone, everyone that trusted them with their PC and data.

    It's MS's fault.
     
  8. Naweed R.

    Naweed R. Notebook Geek

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    Agreed, i dont see any rush for MS to push this update out. Sure it may have major changes in the back end (Because clearly the front end looks exactly the same except for the notification tab) but i dont see why it had to be pushed out
     
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  9. Naweed R.

    Naweed R. Notebook Geek

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    Have any of you guys used the battery calibration app from MSI?
    how useful is it in terms of actually preserving the battery?
    Also how do i initiate the calibration? It keeps telling me that other windows are open but i've closed everything, i've even completely closed down Steam but still cant seem to complete the last step
    [​IMG]
     
  10. hmscott

    hmscott Notebook Nobel Laureate

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    It never finished for me either on the GT80 SLI-263 - when I needed the computer back I ended the calibration, and after a few times trying to wait it out, I gave up and uninstalled the app.
     
    Last edited: Aug 5, 2016
  11. SAiLO

    SAiLO Notebook Evangelist

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    It worked for me on previous laptop. Think I might have shut down some processes to let it run.
     
  12. Naweed R.

    Naweed R. Notebook Geek

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    I'll let it go i guess. I dont want to be shutting down a lot of processes to make it work. i did shut a few down but it didnt work
     
  13. tiliarou

    tiliarou Notebook Consultant

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    It's both MS and MSI fault. I don't see why OEM and partners didn't get the opportunity to develop for Redstone, which was announced 1 year ago approx... So many build were available in the process, they just had to do there job and download them to start adapting drivers to new build. Although MS is certainly not the best in involving manufacturers, it is the duty of a gaming brand to have decent GPU and sound driver support. But as all the rest, they are busy preparing the new lineup every year... Of course there's no cash generation from updating drivers, but in the long run it's your reputation at stake. It's too easy to put all the blame on MS although I admit they have their responsibilities in this failure.
     
  14. MiSJAH

    MiSJAH Notebook Deity

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    I'm RMA'ing my GT72 due to both hinges seizing. I have added two ssds and an extra stick of ram. Should I remove these before sending? (Never had to RMA before).


    Sent from my iPhone using Tapatalk
     
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  15. MiSJAH

    MiSJAH Notebook Deity

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    I'm RMA'ing my GT72 due to both hinges seizing. I have added two ssds and an extra stick of ram. Should I remove these before sending? (Never had to RMA before).


    Sent from my iPhone using Tapatalk
     
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  16. hmscott

    hmscott Notebook Nobel Laureate

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    Yes, it's a good idea to remove all storage - MSI will have their own for testing.

    Also remove any other upgrades to keep them safe. Like RAM, Wifi cards, SD cards (pull out all dongles), and any other non-MSI parts installed.

    If you did a re-pasting, make it clean looking so it goes unnoticed. Sometimes Asus / MSI complain about user modded paste jobs - but be nice and discuss in a civil tone - make sure to point out that the re-paste has nothing to do with the problem(s) and it was working fine before the problem's came up.

    Make sure you pack it well. Use a 2nd box to contain the original box with the laptop snuggly packed in it. Roll the original box in bubble wrap - both directions - and make it snug in the 2nd box - peanuts, wadded paper, more bubble wrap.

    Also, you don't need to send the power supply / cables unless they are part of the problem that needs debugging. Save weight and don't ship back the accessories, manual, etc.

    Use the original box packing material to make the laptop snug in the original box - use the slip cover and keyboard paper if you still have it to protect the finish of the laptop.
     
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  17. MiSJAH

    MiSJAH Notebook Deity

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    Ok, will pull ssds and ram. It's going back in the packaging it cam in, so all should be good. Thanks.


    Sent from my iPhone using Tapatalk
     
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  18. hmscott

    hmscott Notebook Nobel Laureate

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    The only time I would return it with the original boot storage is if you want MSI to restore the original OS image to out of the box configuration - if you forgot to back up the recovery partition, lost it, and want MSI to restore it for you.

    Don't forget to run MSI BurnRecovery and create a recovery flash boot drive when you get it back from MSI :)
     
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  19. MiSJAH

    MiSJAH Notebook Deity

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    What's you feeling on the following:

    Right hinge seized on my GT72, I get an RMA, when I closed the notebook to put it back in the box the other hinge seized and the whole of the lid/screen separated from the body. I booted it to see if the screen was ok and now the screen is damaged too.

    I've emailed MSI local support and told them.

    Are they likely to try and make me pay the repair costs?


    Sent from my iPhone using Tapatalk
     
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  20. hmscott

    hmscott Notebook Nobel Laureate

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    If you didn't do anything to cause the hinges to fail - drop the laptop, abuse it somehow, or tried to repair it on your own, then you should stand by your statements and ask MSI to repair it.

    Be patient, calm, respectful, polite, and they will help you. Hopefully they will cover the whole cost, including shipping.

    Good luck.
     
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  21. MiSJAH

    MiSJAH Notebook Deity

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    Thanks man. I'm always calm, patient, respectful and polite (as long as the conversation isn't about waiting for mobile pascal ;) ).


    Sent from my iPhone using Tapatalk
     
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  22. hmscott

    hmscott Notebook Nobel Laureate

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    Probably a good idea to wait and ask about the GT72 Pascal upgrade until *after* this RMA / repair ;)
     
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  23. marios50

    marios50 Notebook Evangelist

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    Same thing happened with my GT72S. Left hinge seized then through time the right one too. Laptop became unusable, took it to an MSI approved center and they said that policy is that MSI doesn't pay for plastic parts. Ended up paying 50 euros.
     
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  24. MiSJAH

    MiSJAH Notebook Deity

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    Man that's s**tty.


    Sent from my iPhone using Tapatalk
     
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  25. hmscott

    hmscott Notebook Nobel Laureate

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    $50 is less than the shipping ;)
     
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  26. MiSJAH

    MiSJAH Notebook Deity

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    MSI has provided a postage paid slip for shipping to them. Will let you all know how this pans out.


    Sent from my iPhone using Tapatalk
     
  27. hmscott

    hmscott Notebook Nobel Laureate

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    Free shipping!! That's an awesome start :)
     
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  28. Kevin

    Kevin Egregious

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    Okay I've seen the inside of the new GT72. The new GPU is shaped differently, but it appears to still be the same MXM 3.0 slot.

    Upgrading our current machines should be a go.
     
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  29. Bugs123

    Bugs123 Newbie

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    What can be done as a preventative measure to prevent the hinge from breaking. That is worrisome. The obvious is to just keep it open like a desktop. However...besides that?

    I have the Windows 10 Dominator GT72 QE Pro G.
     
  30. marios50

    marios50 Notebook Evangelist

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    Are you talking about the 1070 or 1080?
     
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  31. marios50

    marios50 Notebook Evangelist

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    Well apparently only if you keep it open. Its a manufacturing fault MSI won't admit at this point and through wear and tear it will break down.
     
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  32. Kevin

    Kevin Egregious

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    I dunno, this is the first I've ever heard, in this 300 page thread, of the hinges breaking. Mine is going on 17 months, been dropped multiple times, as the hinges are as solid as ever.

    GPU-Z said it had 2048 shaders, so it must be the GTX 1070.
     
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  33. Bugs123

    Bugs123 Newbie

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    Okay...sounds like it could just be a rare thing. I baby this laptop so will let you guys know if I have any issues. So far...perfect. I don't game that much but use it for work. My son found it for me and I could not pass up the price. :)
     
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  34. Paul Ryan

    Paul Ryan Notebook Enthusiast

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    can anyone help I have got a strange problem in a few apps, I've been in contact with the app developers and they all say its nothing to do with their app, I was using the laptop on battery and it run out, ever since then this appears on 2 apps [​IMG] [​IMG] [​IMG]
     
  35. tiliarou

    tiliarou Notebook Consultant

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    This is from Nahimic audio software. It's supposed to help you visualize where the sound come from in FPS. You can deactivate it in Nahimic options.
     
  36. Paul Ryan

    Paul Ryan Notebook Enthusiast

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  37. Paul Ryan

    Paul Ryan Notebook Enthusiast

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    sorted, thanks so much
     
  38. hmscott

    hmscott Notebook Nobel Laureate

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    Given many years of experience learning to extend the life of my laptops, I do a few things as 2nd nature now.

    I leave the original keyboard muslin paper sheet over the keyboard when the lid is open, and when I close the lid I leave that cover there too to protect the screen from keycap marks.

    I never close the lid unless I am moving the laptop outside, inside I carry it open - with both hands.

    I don't open/close the lid as part of booting up / shutting down, to reduce the wear on the hinges - and the flexible wires from the screen to the base.

    I use wired and wireless keyboards / mouse / trackpad instead of using the built in keyboard and trackpad.

    At home off my desk I use a wireless keyboard/trackpad and set the laptop on a table next to me instead of on my lap. That way it's not possible to drop off my lap.

    If you take care to consider wear and tear for daily use, it will lengthen the lifespan of the components :)
     
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  39. Qumpas

    Qumpas Newbie

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    Hi guys,

    I have a 4th generation GT72 2QD (6 gb 970M). I wonder about "Nahimic" and "True Color" utilities. Do I need to install them, any noticiable changes coming with these programs??
     
    Last edited: Aug 8, 2016
  40. Naweed R.

    Naweed R. Notebook Geek

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    I do the same too. I was always under the influence that the GT72 hinges were beefy and strong. I always close my lid at the end of the day, always. Or when i go out.
    Basically, i close the lid a lot. I do however lay the cloth over the keyboard to protect the screen, only when the day is over before i go to sleep.
    But this is starting to worry me now.
     
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  41. Naweed R.

    Naweed R. Notebook Geek

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    So i decided to do some internal cleaning of the laptop since im migrating to Holland (Where i currently stay, dust gets in everything). I noticed there was a 14-ish pin connector which wasnt connected to anything. Anyone has any idea what that does?
    I'll attach a picture below

    [​IMG]
     
  42. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Are you able to get the label of the connector? This is possibly one of the "optional" features.
     
  43. KH Chung

    KH Chung Newbie

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    Hi guys, I came to share weird problem I'm getting with my GT72 2QE Dominator Pro. My laptop's shutting off randomly a lots of times whenever I try to play a game; and rarely when I'm using normally. For instance, as battery's faulty since months ago, I took the internal battery out and have been using without not so much of problem. I checked the drivers, hardware and the power supply several times if at least one of these factors are causing problem but apparently I have no issue with any of it. CPU and GPU are just fine as when it gets to run games perfectly, it runs at high to ultra settings smoothly without any performance drops for hours and hours. However, I cannot play games whenever I wish to due to this really weird problem I'm getting most of the days. Does anybody know what could be the solution to this weird random shutoffs? I have been trying to solve this problem for months but I'm stuck with it. Thank you in advance..
     
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  44. KH Chung

    KH Chung Newbie

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    Oh just one more thing, in Event Viewer whenever this weird problem happens, it comes up with Event 41 Task 63 and after or before this comes up with Kernel-PnP. Also, I've already issued this problem with MSI Tech Support from member center but they haven't given me any solid answer other than to check the drivers again and wait for possible RMA.
     
    Last edited: Aug 11, 2016
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  45. hmscott

    hmscott Notebook Nobel Laureate

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    It sounds like an intermittent failure of the internal power system, maybe a flaky power connector into the laptop from the PSU, or a not quite plugged in AC cord into the PSU brick. Check all those connections.

    How was your battery failing? This intermittent power issue might show up as your battery / AC mode switching back and forth - running on battery then running on AC and back. Also interruptions in power would reset the charging circuit and causing strange results in battery level.

    Be sure and ask for the battery to be replaced - send it with the laptop, and explain the problems seem connected or related, the power system / charging system might be the root cause.

    Please let us know how the RMA works out :)
     
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  46. KH Chung

    KH Chung Newbie

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    Well, my laptop for the moment does not have the internal battery connected, since beginning of the February. But back when the laptop still had the internal battery, it wouldn't charge up until 100%. If I'm not wrong it was stuck at 70% approximately; and I couldn't run on battery if it was at 55% approximately since it would shutoff the laptop without warning if AC wasn't connected. Other than that it was fine. Until few days later after the internal battery was taken out, this symptom began about shutting the laptop off without any warning whenever I try to play games or rarely just because so. It's all running only by AC. And sorry, I couldn't quite understand the first part, can you explain me again please? specially about intermittent failure of the internal system hahaha;;; So I can get to check what you told me knowing what I'm doing. Thanks a lot :)
     
  47. hmscott

    hmscott Notebook Nobel Laureate

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    Think of it like a loose wire, and when it pops off connection, the power stops flowing and the laptop shuts off.

    Intermittent failure = works but occasionally flakes out and stops working:

    "An intermittent failure is the loss of some func- tion or performance characteristic in a product for a limited period of time and subsequent recovery of the function. The '' failure” of the product may not be easily predicted, nor is it necessarily repeatable."

    Now that we know it was also intermittently failing even with the battery installed, it's likely your internal power is intermittent, IDK what it is, but if you describe the symptoms to MSI they can fix it.

    Your battery should have had enough power at 55% to power the laptop, but the power is intermittent at all power levels so you might have noticed it at that level but it could happen at any power level.

    Good luck with the RMA :)
     
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  48. KH Chung

    KH Chung Newbie

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    Thank you very much :) I'll tell you what happens with RMA.
     
  49. tiliarou

    tiliarou Notebook Consultant

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    I'm getting optional driver update in Windows update on a GT72 2QE (4th gen), however no drivers are showing on intel website for these (the latest chipset inf update is from last year...)
    Anyone knows if it's safe to update ? Looking at the size it's just inf files I guess....
    [​IMG]
     

    Attached Files:

  50. unpilot

    unpilot Notebook Consultant

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    Not to hijack this thread.....but...what temps should I see with a GT72s with a 980 gtx card running a Vive headset?

    It shows GPU temps in the 80's.

    Does that seem right?
     
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