The Official MSI GT73VR Owners and Discussions Lounge

It's a tough call given the definition of "Accident" vs. Induced Damage - not being critical just trying to be fair on the classification.

This what MSI says about Accidental coverage on their website:
https://us.msi.com/page/warranty

Spoiler: Long, complete listing...

1. "ADC is a one year warranty which covers limited accidental damage one (1) year from the date of purchase
2. Limited one (1) accidental claim per notebook. (WIND Netbook is not covered).
3. Product must be registered within thirty (30) days from the original purchase date to receive this coverage.
4. ADC protections covers the following with exceptions to:
   • Drops, spills, electrical surges, and fire.
5. Does not cover:
   • Cosmetic damages (scratches, dents, … etc), lost, stolen, incorrect or inadequate custom installations, intentional damage, recovery or transfer data, and natural disaster.
6. This limited warranty applies only to selected MSI branded laptops*, and all accessories that are built in or onto the base unit. This includes parts or accessories that are required for regular opteration of the unit and shipped with the unit at the point of sale. The following items (inclusive but not limited to) are covered under this warranty. CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO DEVICES, OPTICAL DRIVES, LCD, Wireless Module, Bluetooth Module (if any), built-in buttons, built-in webcam, AC/DC POWER CORD.
7. Accidental Damage Coverage only applies to MSI branded laptops* which was purchased in the United States. This warranty policy DOES NOT apply to MSI Netbook (WIND), barebone, whitebox, or OEM products.
8. MSI will either repair the original parts with new or reconditioned parts, or replace the notebook with one which is defined by MSI technician as a fully functional equivalent model.
9. Customer pays one-way shipping; MSI will cover the cost of shipping the laptop back to the customer.
10. Accidental Damage Coverage only applies to the original owner and is not transferable.

*MSI Branded notebook, which pre-installed Microsoft OS and accompanied by a Microsoft Certificate of Authenticity (COA) affixed to the bottom of computer."

"ADC protections covers the following with exceptions to:

• Drops, spills, electrical surges, and fire."

So the closest call would be if you told them you dropped the notebook and the headphone cable caught something on the way down and "broke".

Kicking out the cable isn't the same...

The $150 isn't bad considering as you noted it's going to require either replacing the jack on the motherboard, or swapping in a new motherboard.

What I do to avoid this situation - I've done it myself years ago - is to get a *long* intermediate extension cable that I plug into the computer audio jack (happens to desktops too) and then plug my headphones into that long extension cable.

I carry a long extension cable and headphones in my backpack too.

As soon as wireless headphones became available I switched almost completely to them instead of wired ones - although I try to get headphones that will work when discharged with a cable too.

Sorry to hear about this, even if you had told them you dropped the laptop it might not qualify - as their statement said - with "exceptions".

 

Has anyone been able to successfully play Dark Souls 3 for more than 30 minutes without repeated crashing?

Some gtx 1070 drivers work better than others but ultimately none of them can produce a crash-less session.
I've tried 372.70(the best so far), 376.39, 381.89, 382.05 & 381.78(worst so far & also happens to be the version that windows kept auto-updating/installing which I eventually blocked via the wushowhide app from microsofts' support site.)

Each time it happens it also crashes Dragon Center.

I played GTA V through to completion with no problems whatsoever.
I had one crash on Doom & never got back to it.
Mortal Kombat X had terrible performance as not even one match could be completed without the game crashing.
I've tried 45 minutes of the Witcher 3 and it ran just fine.

Hopefully someone could chime in with any experience they've had with Dark Souls 3

 

So they are saying that you damaged it on purpose? I'd be POed, I am POed for you. I would update any reviews you made telling your story. If you are in the USA I wold file a BBB complaint., other consumers should know how they handle their marketing promises.

 

Yeah, I want to stand up for @Maineiac12 too, but realistically the damage wasn't a design or parts failure on MSI's part, but was a behavioral use result rather than an accident.

@Maineiac12 - you could ask MSI if the $150 price includes a new plastic bottom cover - where the jack broke the plastic away - and ask if that replacement can be skipped saving cost for the repair - the jack should still be accessible, but won't have as much protection from the plastic of the bottom cover - it might save $50 or so from the repair.

 

To me accidentally ripping out a cord should fall under this, but when you look at the link you put up I can see MSIs point.

The reality is MSIs support is OK but as we have seen from our friends here its an unpleasant process when compared to a company who has top notch support like EVGA and back when I had a Dell XPS gen2 with at home repairs.

On a side note, I had spilled a drink on my keyboard early on and some of the leds don't work, I guess that would have been covered but I bought the laptop to get me through the slow season and losing it for a month would have not been worth it.

 

Yeah, it's a tough call, especially when it costs $ to pay for a fix, some negotiation might work to get the $150 down a bit, I hope it does

Spills are covered, and as long as you are still covered under warranty you can still send it in for repair. Just tell them the truth, that you couldn't be without the laptop for the RMA.

Depends on MSI's work load, it might be only a week, or it might be a month...

 

I don't really notice it so it's not a priority but If they end up banning laptops on Europe and don't have a waiver for crew members then I would have no problem sending it in. Maybe even sell it and buy new next fall with the seasonal reduction.

 

Wouldn't crew be excepted from the ban? I would think there would be a scenario where a "electronic flight bag" would be allowed.

I haven't been paying attention to the rules for a while on cockpit electronics usage, did the FAA ever get general use personal electronics banned from the cockpit?

FAA proposes rule to prohibit personal use of phones, tablets, and laptops in the cockpit
https://www.theverge.com/2013/1/15/...t-pilots-from-using-phones-tablets-in-cockpit

I would think the pilots would get a pass on the laptop ban...

Is there any hint as to the size limitations yet? There are some nice "phone tablets" in the 7"-9" range.

 

quick question, and perhaps an odd one.

but what tips do you people have for keeping the wrist portion of the laptops clean?

I'm not a dirty person, but since this is brushed metal type finish, it seems to be more of a fingerprint magnet than my previous plastic laptop.

 

I don't use the laptop keyboard or trackpad for this reason. It's saved me $$$$'s over the years since I've switched to external wireless / wired keyboard, mouse, trackpad.

I sit back from the laptop, and use a wired keyboard / mouse for gaming, and a wireless keyboard with a built in trackpad for most other use, and some gaming.

I was replacing too many keyboards due to spills, and build up "human leavings", and finally just realized I wasn't going to prevent "use" damage as long as I continued "using" them

I keep a keyboard / mouse at work sites set up with a screen and bring my laptop to use on site. The wireless keyboard/trackpad fits in my backpack so I can use that in the data center or away from my desk.

For meetings I will use the built in keyboard / trackpad, but it's not intense use. I've switched in tablets occasional to see if I can use them, but I still prefer a keyboard / mouse.

Otherwise, you can get keyboard guards, and wrist rests - also some stick on protection for the section to the left/right of the trackpad.

You get used to the external keyboard / mouse / trackpad quickly

 

The airlines have policies that prohibit any activity not related to the operation of the aircraft, this would include the personal use of any device even a news paper. That article is a bit old but it was around the time electronic flight bags (EFBs) started to take off now most of our manuals are on Ipads, Delta uses a Samsung tablet and I'm sure there are others out there. The companies and FAA are knuclehead will cause an accident watching a TV show or something. That all being said I see a lot of pictures of aircraft of the Atlantic and as far as I'm concerned sitting on your hands for hours at a time is worse then doing something like a sudoku where you have some level of alertness.

It would make sense that crews would get a waiver as when have one for out liquids but certain countries like the UK don't honor that and are quite hostile toward crews. In Manchester I had forgotten some eye drops in my coat and you would have thought they found a gun in there. Who knows if there would be a waiver, I hope so because I use my laptop for so many things.

I heard they had found some plans to hide the explosives in the laptops battery so I'm not sure what size they are but I imagine it would be harder to do that with a tablet sized device. The unintended result is now we have Lithium Ion batteries in the cargo hold where the fire protection devices aren't sufficient to put that type of fire out.



We have Ipads for most of our manuals and charts now, South and Latin America are a bit behind in getting the charts pu tint

 

For gaming I use a Logitech gaming mouse and a Razer Orbweaver, this limits my use of the keyboard and track pad, It does get dirty and I use a 50/50 mix of water and rubbing alcohol. I have a spray bottle in my crash pad, my home office an I cayry a small one in my backpack. It's a bottle I got for cleaning my sunglasses but it works great on everything.

 

Please use the 86.04.5B.00.8A chinese vBios (link is on the main MSI company forums) if you're having problems with the stock Vbios.

 

Flash the following VBIOS: https://www.dropbox.com/s/acpftetgqo74a1o/86.04.5B.00.8A.zip

 

Get your reseller involved. There should be no difference between a 'drop' and tripping on the cord...it is accidental...it is not intentionally 'induced damage', so it should be covered.

 

^^ this is why people should go through a store like yours. Right now, I wish I had! However the closeout deal on the last 1080 equipped model for $500 off was too good to pass on.

@hmscott @DukeCLR

Update: Thankfully, MSI has agreed to cover the repair under the one time ADC coverage. They said "we didn't know you wanted to use your one time ADC on this repair"

However they haven't given a timeframe for the repair, just that they will tell the repair facility to proceed.

 

That's great news! I was flabergasted when I thought they wouldn't cover it as accidental. From my experience with MSI support, they aren't always on the ball.

 

Thanks! I'll give it a shot. *Fingers Crossed*

 

That's great news

I'd make sure to include a clear written note, with a copy of the message from MSI that they will cover all the repairs under ADC, and in this case make sure to ask that they replace the plastic case half that has the broken headphone jack hole

Please let us know how it works out, and what the turn around time is for the repair.

Did you ask MSI for the prepaid laptop return box, so you aren't charged for return shipping?

 

That's great to hear.

 

Hi everyone,

I have quesiton about my memory of 7RF.
Is that correct that it shows the maximum speed:
Memory Speed: 1200.5 MHz (DDR4-2400 / PC4-19200)

 

thanks, i remeber in one of BIOS update, we could be able to change the RAM clock. the maximum was 2400 which I already have?

 

Memory run 2x 1200MHz = 2400MHz

 

They didn't mention anything about a prepaid box. When I got the RMA approval form it said I was responsible for shipping it to them and they would cover return shipping back to me. It said to use a reputable shipping carrier, blah blah blah. I always keep my original packaging so that is what I used to ship it to them via UPS.

 

Thank you again and again

 

Any owners know if a Seagate 5TB BarraCuda Compute 5400 rpm SATA 2.5" Internal HDD 15mm could be fitted in, i mean is there space like 8mm more over the included standard mechanical hdd?

 

That's what I did the two times I sent mine in. 4 days and $80-something shipping from the east coast. I'm running out of room for shipping labels and RMA numbers.

 

The MSI warranty is return to depot...meaning you pay to ship it in, they pay to ship it back.

The HIDevolution warranty covers shipping both ways.

 

No, it will only accept up to 9.5mm 2.5" HDDs.

 

I really need to read the warranty on my msi purchase. In my case it said free pick up service for the entirety of my warranty. I don't know if it said it covers accidents tho. But yeah, I always keep the original box as well.

Sent from my SM-G920I using Tapatalk

 

I do use an external mouse. But I use the laptop as it's name suggests, on my lap.

I don't have space in the house for a dedicated desk, else I would have got a desktop.

I sit on the couch with the laptop, this serves two things. I can cast to TV while I do other stuff with the laptop, 2nd it keeps me in the same room as the g/f... so I use the keyboard when it's not connected to the tv in HDMI as I use a logitec K400. Why wouldn't I use the keyboard? it's a really good one to use.

Only downside is the marks. but water to clean and the rubbing alcohol to evaporate the water... cheers. I'll give it a go.

 

[quote uid=233161 name="Abula" post=10528316]Any owners know if a Seagate 5TB BarraCuda Compute 5400 rpm SATA 2.5" Internal HDD 15mm could be fitted in, i mean is there space like 8mm more over the included standard mechanical hdd?[/QUOTE]<.

Can this be installed in gt73vr in some way ?

Sent from my Redmi Note 4 using Tapatalk

 

Has anyone done the shunt mod on a 1070m?

Some of the ROG guys have done it but that card was integrated, I want more power

 

<.

Can this be installed in gt73vr in some way ?

Sent from my Redmi Note 4 using Tapatalk[/QUOTE]

 

I think it can. Whether shutting down the startup steel series will cause problems ?

Sent from my Redmi Note 4 using Tapatalk

 

Please use "Reply" so we know to what you are referring. For example, you think you can...what?

I don't understand this question "Whether shutting down the startup steel series will cause problems ?"

 

What are you on about?

 

Does anybody have any experience repairing this laptop model?

I just heard back from MSI and my laptop repairs are complete! These are the notes they gave me:

1. Replaced audio board
2. Inspected case and confirmed there is no problem with it.

My question is can the audio board be replaced independent of the motherboard? They look to be on the same PCB. And I'm wondering how much disassembly they had to do and if what they did would require removal of the HSF? If so, do they repaste?

 

GT73VR owners with 1070gtx, whats your vbios version and gpu default clock?

Thank you

 

You can get the latest vbios from their website.

I currently am using the one that doesn't do GPU Boost and stops at 1645MHz so I can get a higher overclock if I need to rather than having it auto overclock and throttle when temps go up.

http://www.3dmark.com/fs/12464919

 

Thank you for the reply,

Ok, but did you download the vbios from msi website, or did you download directly from a 3rd party website?

Did you had any problems with your original vbios? im asking because you mentioned that you are using the one that doesnt boost above 1650mhz.

 

What temps are you getting on load?

 

The 1645MHz Non-boost bios I got from a 3rd party site but everything from the first BIOS that came with my laptop.. probably tested like 4 other vbios, they all boosted 1800-1900+MHz or based on temps etc..

At 1645MHz and the GPU boost versions it always tops at about 65C while I stream on twitch using thermal grizzly kryonaut.

 

Thank you for the reply,

Ok, but did you had any problems with your original vbios?

 

K1610N 2016/10 <--- Manufactured date
GTX 1070 w/ Samsung Ram

86.04.2B.00.14 - Works fine
08.04.31.00.0D - Works fine - Original one that came with my Laptop.
86.04.5B.00.82 - Havent Tested
86.04.5B.00.8A - Works fine - Keeps Boost at 1645 instead of GPU Boost going on temps, could help with some instabilities/manual overclocking.
86.04.56.00.3A/C <--- latest Works fine.

 

Thanks for the info, just for reference, with the vbios that does allow the auto boosting/OCing, what clocks and temps did you reach on load on gaming?

 

It seems to balance out.. probably around 1800MHz> and still tops out at 65C, but also note that the fan scales so it can work harder or not.

At 1645MHz cap, the fans are most likely not revving as much still caps out at 65C/quieter.

At 1800-1900MHz it will still top out at 65-70C> maybe but the fans will be running at a higher speed/louder to keep it at 65C~ range.

Games would be like Overwatch on Ultra uncapped frames while streaming on twitch.

 

It seems to balance out.. probably around 1800MHz> and still tops out at 65C, but also note that the fan scales so it can work harder or not.

At 1645MHz cap, the fans are most likely not revving as much still caps out at 65C/quieter.

At 1800-1900MHz it will still top out at 65-70C> maybe but the fans will be running at a higher speed/louder to keep it at 65C~ range.

Games would be like Overwatch on Ultra uncapped frames while streaming on twitch.

 

Anybody here having problems with the Comfort and Eco mode in DGC staying in 3.4 - 3.6 Ghz CPU clock? It's like it is in Sports Mode and doesn't go down below 2.8 Ghz. Even though I only use Powerpoint and browse the net, since the CPU clock stays mid 3 Ghz, the temps hovers at 46-51 Celcius. It's not bad but I want to go back to when it's always below 40 when I'm in Comfort or Eco. Does anybody knows how to fix this? Thanks!