The Official MSI GT73VR Owners and Discussions Lounge

VERY good choice.
On my old laptop which I broke (magic smoke, my fault), when I upgraded the "Feb 2017" build to the Creator's Edition, my seagate HDD started getting CRC errors, making windows and games freeze, and I thought the HDD was dying. Of course I hooked it up to my desktop and it worked perfectly with absolutely no problems. So the cause of the CRC errors was the creator's update.

ALWAYS, ALWAYS clean install the creator's update. It's just not worth dealing with issues to save a few minutes by upgrading. This isn't the windows 98 days anymore, when it took 30 minutes to install an OS....

BTW you can also get Enterprise Edition for $16. That's how I got mine and it works fine.

 

For India, we recommend getting the HIDevolution Global Warranty. HIDevolution.com Global warranties cover 2 instances per year of 2 way international shipping (by FedEx, DHL, or USPS/EMS - at HIDevolution's discretion) should the system and/or parts need to be sent back to the US for warranty related repair or replacement.

 

Are you sure about that? I believe msi has some sort of tie up for warranty program and any service for repair, etc. Well anyday you cannot go wrong with HIDevolution global warranty. 1 year or 2 year depends on your budget. Laptop quality is really good. Dont expect to run into problems anytime soon.

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Atma, question about your GT73VR , are you using default vbios?

Do you have any crash/reboot while playing games?

MSA,

Do the second notebook really worked fine with your original vbios? does boost works?

 

Answering for myself:

Yes.

No.

 

Thank you very much for the feedback.

If anyone with GT73VR with pascal gpu, could answer this two questions, i will be grateful.

 

I don't remember if I updated vbios. I only have the crash reboot problem with the Quake Champions beta. I downgraded from the latest nvidia driver to the one on MSI's site and it doesn't do that anymore. The screen just goes black and I get display driver error.

 

Thank you for the feedback,

You can check the vbios version with GPUZ app,

Do you play more games besides Quake Champions?

The problem seems to occur, on games that the gpu doesnt get hot (like 60 C),

Examples

Bulletstorm Remaster, Left 4 Dead 2, Project Cars, The Last Remnant, Wolfenstein New Order, Doom, etc
Benchmark: 3DMark Ice Storm

 

Im not on my MSI so I can't check it right now. I downloaded it one time but dont remember if I updated. Ill look tomorrow. I reinstalled Doom last weekend to see if I had the same problem and it worked fine.

 

Mate, what's troubling you?

People have answered you, and as this is the official gt73vr thread, everyone in here should be on pascal.
When they do answer, you want others to answer as well. Generally speaking, we all have similar setups, and the faults that happens with one will seldom happen with another as it could be software variation or driver variation.

Most people will have auto driver updates, default bios and vbios unless they are an enthusiast and curious, or they have had problems with said build or did so because it fixes a potential problem.

Perhaps you can ask a specific question to what you're reserved about that we can answer definitively as I can't see a clear direction with your questions rather then questioning the answers you've been given.

Do you have a GT7VR?
Are you on the edge about buying one?
What country do you live in?
Are you concerned about warranty in your area?
Are you having a specific problem?

Because you're asking a lot from people to test and get back to you, then asking for further input from others or even more testing for the sake of variation?

Not having a go, just want some clarification in what your desired outcomes are, because to me, it looks like you're just trying to bump your post count.

 

Hey mate,

Some users are already in this discussion and know what is going on, but i explain to you,

My problem: crash/reboot while playing games

Why so many questions: I dont know anyone in real life with a pascal laptop, msi doesnt tell me s*ht, so i dont know if im the only one with this problem or what is causing this.

MSI repair: installed vbios that limits 1070 gpu to 1443mhz, turns off boost mode, Gaming center does not work (shift mode) - not a real solution , msi told me to wait for new vbios, people are waiting since August.

Theory why this happens:
- when the gpu is not hot while playing (60 C) it boosts to 1900mhz and a crash happens
- the crash happens always at 95W - strange since the card gets over 100 W many times and not a single crash
- the problem is "fixed" with .82 vbios (1443 limit) and a 3rd party chinese (1650 limit)
- the problem is not software/driver/windows related, its a defective gpu or defective vbios
- some people have tried 2 or 3 different laptops, all defective, some people tried a new laptop, problem solved
- almost all people with msi pascal laptops with default vbios, everything is working good
- the msi pascal laptops with this problem is a low %
- conclusion: nobody really knows for certain what is going on

My concerns:
- The problem not being fixed by a new vbios
- Since its been 2 months since i purchased my laptop, im afraid i could not get a refund or a brand new laptop
- I dont want to use a 1900 euro brand new laptop, limited in power and have to use a chinese vbios to "fix" the issue

So, im trying to figure out, what the hell is going on, and gathering every bit of information i can get.

Thank you.

 

But what's the point? You aren't a software or hardware engineer, so there's nothing you can do except RMA.
Either the 8A Bios works, or it doesn't. If it doesn't, you have to RMA.
It's clear already (and I didn't need to make tens of posts to even know this as I knew this a month ago):

1) Some people have crashes that can not be fixed (very, very few).
2) Some people have crashes that are completely fixed by the 8A Bios.
3) Some people have crashes that are fixed by the 8A Bios, with minor issues remaining maybe temporary stuttering?)
4) Some people have no crashes at all, and the 8A Bios performs no better or worse than stock, including same temperature (mine for example).
Basically, it seems like you don't like the answers people are giving you, so you want more. This is a symptom of OCD, in my opinion. It reminds me of when I was young, (and having an autism disorder), when I had a fascination with topographic maps, and I called a National Park (back then, long distance was VERY expensive) to ask what the Green meant on the maps, and they said forest/trees. But I was not satisfied with the answer (I thought it was too good to be true), so then I called AGAIN to ask the SAME question. I was a 12 year old kid and ringing up a long distance bill in the early 1980's...well...got me in a lot of trouble.

That's basically exactly what i'm seeing here.
All these questions you are asking is leading nowhere. You already know the answer: its a lottery. Maybe some silicon is weaker, maybe some is stronger. But MSI doesn't make the video cards. Nvidia does. And since no one has been able to hack pascal to allow custom Bioses (like unlock TDP limit), what's the point? What can you do ? You're giving yourself completely unnecessary stress over something you can't control. If you don't like your laptop, just RMA it. Or get a 1080 model if you need to. Sorry things aren't working out for you, but the above poster isnt the only person who sees you making a LOT of posts asking basically the same thing repeatedly. You got a LOT of help from people already, yet it doesn't seem good enough for you.

 

Who is this guy anyway I see him all over the place since days. Please spare us dude! Get an RMA and be done with it. Sheesh!

 

Great post mate, really good,

I share the same opinion, its a lottery, and theres simply no official reason why this happens,

The questions are indeed leading somewhere, well... im trying to learn new things, i like to learn new things, and with your feedback im learning.
I didnt know what a vbios was before, for example. lol

Im curious about this issue, never seen anything like it before, at least on my computers and laptops (maybe im just a noob)
And as i said in the post before, im trying to gather all bits of information so i can to reach some kind of conclusion, and for that i need feedback from everyone.

MSI already lied to me about this problem, more then one time, and you know how i found out about it?
With all "no point" feedback, so with this feedback, i can confront them or give them feedback to fix this issue more rapidly.

I really like this laptop, and im a big fan of msi, i dont want to return it, but i dont want my investment to waste as well.
Right now, im here, and i dont know what do, its all a big mystery, dont know if i should keep the laptop, or ask for a refund.
If i ask for a refund and go for a new laptop, maybe it will have the same issue.

Sorry if my questions are bothering some of you, but i ask you, to at least let me discuss this subject if theres users willing to discuss it with me.

I will try not to flood this thread with my problem.

 

They have service centre in India but the global warranty program is not available here. In their website it says so when you look into the service centre location, but it might be old or not updated but not sure.

 

I am really inclined to get it from HIDevolution, I just have few concerns.
How long will it take to deliver them to a address in US, coz my friend leaves back for India on 2nd June. I am buying a stock configuration with no customisation so it should be fast I guess.
Also other sellers in Amazon are giving away some free stuff along with it, do they have a similar offer?

 

Did anyone know
How to update me firmwafe in bios?

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Hi Guys! Im really sorry if this sounds redundant for those who have been in this thread for a very while.

I just got my GT73VR-6RE from HIDevolution, can you please do this noob a favor? I really have no experience in OCing GPUs and CPUs.My known way of optimizing a laptop or computer is the usual cleaning eg. tweaking pc to max performance, cleaning up temp, defrag etc.

can someone give me an advice or step by step instruction on how to check my laptop? Would be greatly appreciated, I tried to BACKREAD but when i reached page 100 it got exhausting already so I really need someone to summarize this for me.

So here are my specs:
GT73VR-6RE, 6820HK, 2.70GHZ(8CPUS) - 2.7GHz
GTX 1070
16gb RAM
256SSD
1TBHDD
120hz
BIOS: E17A1IMS.10A
Win1064BIT

I have just downloaded firestrike and had still 2 runs one on battery at the same time in comfort mode which got me 4-5k mark(got me nervous there, thought what i got was defective hopefully not).

Then, I tried pluging it in and tweaked the plan settings of my intel HD to high performance (at the battery settings). got me a 14k mark.

Lastly, for now, I tried maintaining it in high performance, and plugged but this time at turbo mode which lowered the mark to 12K? I was like WTH?

Please please, a sensei, guardian/mentor I need.

Will greatly appreciate the responses.

 

Anybody knows how to lower battery wear level besides using MSI Battery Calibration? I've just recently check my battery wear level using HWInfo and it says it's at 10.7%, that's pretty high considering I've just been using my laptop for a just a month and a half. I've double check it using BatteryInfoView and it's the same with 89.3% battery wear (guess it's 100%-battery wear in this software). Anything I can do to lower this wear level? Thanks guys!

 

That I know battery wear can not be reduced. Along with the use of the battery. The battery will very quickly increase when cpu + gpu is used maximally. Because at the time cpu and gpu work maximally using power adapter + battery. So the battery wear will quickly increase,which is called hybrid battery. My advice and experience to reduce the rapid increase of battery wear by limiting the fps. And set power to balance. Set cpu perfomance minimum 1%. So the cpu will be used only when needed. If you are set to turbo / sport mode. Cpu will continue to work. But not needed for example you just do browsing. The use of battery calibration just to ensure the actual battery capacity.
Before you have designed capacity 1000.
when battery wear increases 10%(wear level 90%)
Battery calibration will reduce the designed capacity 1000-10% = 900
So the battery will be accurate with its capacity

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Not sure about 6820HK, but 7820HK is +300mhz more than 6820HK, and most samples of 7820HK can undervolt at -100mv at 4.2 ghz and run at default voltage at 4.4 ghz stable, so you can start testng at -100mv at 3.9 ghz and normal at 4.1 ghz or 4 ghz.

Dragon Center is only useful for fan curves. Most people use MSI Afterburner (with RTSS 7.0 beta) for overclocking the 1070, and Throttlestop for overclocking and undervolting the 6820HK, and just wind up uninstalling DC. The only software actually needed is SCM and steelseries engine and the touchpad driver.

6820HK should already have unlocked power limits (200W), for TDP throttling, but you may still run into current limit (EDP Other in red) under Limit Reasons in Throttlestop when overclocking and running some 8 thread program. To increase current limit, change ICCMAX (VR Current Limit in the BIOS under OC) to 100 amps (so you enter usually a value of 400, as Bios should say value divided by 4). You can use Intel XTU but I found you don't really need that program at all on an unlocked CPU. Just increase ICCMAX to 100 amps (400 in Bios) then use Throttlestop to set turbo ratios. Click the overclock checkbox in FIVR window to override Bios default.

To undervolt, unlock adjustable voltage and set core and cache offsets to -100 MV.

VERY important and I learned this the hard way (several blue screens at 4.4 ghz):
You can set multiple voltage and clock presets in Throttlestop (up to 4), as profiles. However if you are UNDERVOLTING in one preset and using default volts in another preset (example: 3.8 ghz at -100mv, 4.1 ghz at stock volts), you MUST unlock adjustable voltage for the 4.1 ghz, but keep values at default, so that the default voltages are applied on profile switching. Otherwise, when you change from an undervolted profile to a stock profile, if adjustable voltage is not unlocked, the stock profile will still use the previous profile's undervolt (since throttlestop has no way of knowing that isnt "stock" anymore), which will cause an instant crash if the higher clockspeed cant handle an undervolt (i've never seen a 6820HK that can do -100mv at 4.1 ghz). That problem is extremely easy to deal with...just unlock voltage and use default values, that will cause voltage to apply the defaults when changing profiles.

You can also set a preset that is used automatically when throttlestop is on AC, and on battery. Very useful.

 

My brand new GT73VR Titan SLI (6820HK version) has no video out. The LCD backlight does turn on.

What did I do, you ask? I pulled it out of the shipping box, the inner shipping box, and the nice looking last box. Plugged in the power bricks, plugged in the power, and pressed the power button. From the start, no video out.

I let it sit for 5 minutes the first time, but that didn't help. I tried holding down the power button for 15 seconds and then powering it back up - no video out. I also tried resetting the CMOS using that little reset button on the bottom - no video out. I also tried hooking it up to my TV via HDMI - no video out.

The only thing of note is that the battery was completely depleted on arrival, and I have let it charge while powered off for a good 30 minutes - but turning it on still yields no video out.

I've already started an RMA with Newegg, and MSI's tech support doesn't work on the weekends. Is there anything that I may have missed?

 

Hi guys, just got my gt73vr in from HIDevolution and it's a beast. I've been able to play pretty much every game I own on very high settings without any hiccups. It is the i7-6820hk model with a gtx 1070.

Having some problems with Ghost Recon Wildlands. I'm not sure if this game just has something wrong with it or what. No matter what I do, I can't get it to stop crashing.

Event viewer is giving me this: The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report. And so on with about 6 different numbers.

Also some kernel power issues with the processor, I haven't done any messing with the processor yet. I have intel xtu to monitor a few things but everything is left stock.

 

Sounds like the CPU is getting too hot. Can you run HWmonitor in the background to see how hot it is getting?

 

I think that processsor speed in event is normal. It's reporting for the 8 threads I assume. I notice it everytime I look in events, maybe because dragon center is controlling the speed? But it doesn't list it as an error. More just information. You might try a different driver to see if it helps with the game.

 

Sorry for your trouble. That sucks. That hole on the bottom is for resetting the battery if that is what you are talking anout. To reset the cmos, I think you have to hold the power button until it turns off and then keep hoIding it down. I think it will reboot a couple of times. I've never done done it but I remember people here talkng about it. Unless you have an actual button in which case ignore what I said. Hope you can get your new system quick.

 

I'll do some tests to see the temp here shortly. Just ran the game for about 45 mins no crashes, with the computer not plugged in. Confused because I play bf1 plugged in and it gets hot but doesn't reset. Capped at 74 c earlier.

 

I can connect with you tomorrow and help you overclock your laptop since you're an HIDevolution/MSI Gaming Team Member

 

Make sure you hold down the power button for 45 seconds or longer (with the power light off), and then release the button.
This should cause one or two power cycles. If the Light just remains on with no HDD activity the first time (after waiting 60 seconds) and it doesn't cycle, then hold the power button 5 seconds to power cycle it again. This will always complete the power cycle if the laptop is working.

Then it should cycle 3 more times, which will complete the full CMOS reset.
This is a good trick to know if you're messing with stuff you shouldn't be messing with, like BCLK or memory timings.

If this doesn't work, you must RMA.

The hole at the back by the battery isn't a CMOS Reset. it's an EC reset, which does not reset the CMOS. The UEFI based BIOS flasher is supposed to reset the NVRAM (not sure if that's EC) but that's not related to this.

Is the laptop actually booting to windows? Are you getting ANY Sort of HDD activity? There was a BIOS upgrade (I think 10A?) which was supposed to fix a black screen problem when "loading defaults" and then switching from iGPU to discrete GPU. It's still possible to trigger this bug even after the update, but it shouldn't happen under normal conditions.

If it's actually loading to windows, you can blind switch to the Intel iGPU by pressing the GPU button, pressing ALT TAB once, pressing TAB once, then pressing space bar. This only works if no other main applications are loading on startup (not talking about taskbar stuff at the bottom right).

 

Uninstall Dragon Center. It's only use is for fan curves. Everything else can be manually set by yourself with Throttlestop and MSI Afterburner and Steelseries Engine, and work a LOT better.
To see if you're having issues with throttling, run Throttlestop 8.48 with "Limit Reasons" box open.
Also make sure windows power plan is set on high performance. Other settings (like Balanced) cause issues because of hidden settings Then consider setting the Nvidia 3D settings to prefer maximum performance. This should make the video card work properly and not clock up to >2000 MHz on low load intermission scenes with 3000+ FPS.

Intel XTU is really not needed at all. With your unlocked CPU, all you need to do is go in your BIOS and set ICCMAX to 100 amps (value=400 if the Bios says value is divided by 4). Everything else can be set in Throttlestop. Power limits won't need to be touched, as on overclockable SKU's, it's limited by maximum package power (ICCMAX) on HK processors, rather than TDP limit (HQ processors).

 

Awesome info!

Yes, there is HDD activity when I power it on. I have no idea if it is actually booting into windows, and it likely needs windows to be set up - brand new out of the box it had no video output. No video out even with an external monitor hooked up.

I've already repackaged it for RMA, but I'll pull it out and try the 45 second power button hold while it is off. It's not like I've got anything to lose with this dud! (well, except for a bit more packing tape)

EDIT: It's dead Jim. I used the CMOS method and I'm sure it worked, because I had to hold the power button down that second time for 5 seconds and it restarted several times (3 times I think), but still no video out. I tried the GPU switch method, but it didn't work (likely due to Windows not being set up).

 

Tell us if it works.
basically, the "no video" bug can happen even after a CMOS reset. Apparently, if you reset the CMOS fully, enter Bios, save a setting (like CPU multiplier), boot to windows, switch to iGPU, reboot, switch back to dGPU, you'll get a black screen. To avoid this, you apparently have to "load defaults" after a cmos clear, save/reset, boot to windows, shut down and power off, then reboot, then switch to the iGPU, shut down, power off, then reboot again. Then mux switching should work. At least, that's how I avoided running into it after resetting CMOS.

Of course if all of this doesn't work, it's probably simply the eDP cable being disconnected ,and you can't get to that without tearing down the laptop, so that's RMA time.

 

Unfortunately it didn't work.

What a pain for that CMOS clearing bug! I'll just have to stick with using Intel's XTU program when I tweak.

 

Ran HWmonitor in the background while playing tonight. Usual crashes while plugged into wall power. periodic checks of HWmonitor did not show the laptop reaching critical heat levels.

Unplugged from wall power and instantly have no problems running ghost recon. 0 crashes and the game runs just fine. I don't understand what is happening here.

 

When plugged in the laptop runs at a higher power draw and clockspeed. That's the difference between plugged in and on battery power.

Likely you have an unstable overclock, whether it's from the factory or one that you set. Set everything to default and try again.

 

Hey guys could you please help me out on this?
I know it's a holiday but I need to get it delivered before the end of the month to my friend so he could carry it with him. I am just waiting to order it, if you guys find time please respond.
@Phoenix @Donald@HIDevolution @Ted@HIDevolution

 

Fire up HWiNFO and RTSS. See what happens with your hardware in real time on your screen. Download Who Crashed to see what the log says after a possible crash.

 

Thanks for that reply! what you instructed is all duly noted when i decide to do undervolting and overclocking. I'm currently fine with tweaking dragon center got a highest 3d mark of 15.6k at Firestrike.
My current issue is now is( since its my first time on windows 10 and also my first time having installed windows on SSD):

1.) I tried copy pasting a game on my laptop's desktop from an external HDD tomb raider to be exact then when i restarted it disappeared from the desktop. do i need to put it in everytime or should i save it in the laptops Hard drive so that it wont disappear?

2.) also when logging in Geforce Experience, should i login my google account and have a verification email every time? T_T

3.) and the most annoying of all. when i turn on my laptop the keyboard is in swedish and i always need to press win+spacebar to switch keyboard input languages. I tried removing the swedish languange on the keyboard input settings for a couples of times now, i even tried creating a new category for of language then deleted the one wiith the swedish lang but every freaking time a restart my laptop it comesback again T_T


Im not sure exactly how is this related to the SSDs or i dunno, can you guys tell me whats wrong? or what settings to tweak? Please free me of my suffering!

Just for info: my laptop came from HID with a clean installation of windows

 

I'm English so I can't help with languages. I assume many people don't use language switching but I'm sure someone will help you.
You don't want to copy and paste games unless you know the game installs all of its files in the game folder. Usually the older the game the easier it is to just "copy", and in some cases, all you may need is to enter the CD key again or change "paths" in an INI or CFG file to point to the new folder. But some games require you just install it again. It gets

The Steam folder is easily copied by copying the Steamapps and steam.exe. Most steam games will then install their libraries and update, but if you are changing drive letters in the process, SOME games may point to the old folder, which doesn't exist, and will try to download the entire multi GB game to a location you don't want. In that case, just uninstall the game from the "wrong" folder, then reinstall it. Steam will find the original installation folder and update everything.

I believe very few of us care about Geforce Experience, at least from what I've read. It's usually something no one bothers installing. So can't help with that.

 

but even if you copy paste any file and place it in the desktop, when i restart it it always disappears? is this a configuration where when i boot all data in desktop will be erased?

 

You don't put files on the desktop.
You right click and drag and choose "create shortcuts here......"

 

I don't work for HIDevolution buddy so I can't answer you how long your machine will need to be built/shipped. You need to ask them that. Email is your best option although mind you, they are off today, it's the weekend.

 

Yeah, Wait til Monday Morning

 

Oh Ok, the wait is killing me and am worried that will I get it on time. I will send them an Email let's see. I hope I get it since I am going for a stock configuration so that shouldn't take much time.

 

but...but... before i just place anyhting on my dekstop and it wont disappear T_T well further check this, moving on. p

I played Dota2 on max settings all,turbo mode, gsync off. then I had 2 instances where the game hanged and then, the first one -white screen then the laptop restarted, the 2nd one hanged but was not white anymore, it was then restarted?

whats going on? help please

 

I have a 1080 and dota2 max setting. I run it at comfort setting and it still runs with no hiccups. Try turning the gsync back on.

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When will nahimic support realtek audio version 6.0.1 8152??

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What's so special in that version?

 

I have no idea. Current nahimic version has no issues for me.

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Do you guys know where I can buy the *GPU (and Vram) heatsink/pad assembly for the GT73VR (1080 version?). The 1080 and 1070 versions of the GT73VR have a different heatsink due to the card arrangement being different. I have the 7RE (1070 version).

Thank you!
(no I don't think I can get it from MSI. I want the heatsink assembly for the future when I choose to upgrade the 1070 to a 1080. The 330W PSU is easy to get).