The Official MSI GT73VR Owners and Discussions Lounge

Drum-roll please...

On the 7th month MSI's repair depot team was able to replicate the white screen issue (with no video out after which was the real problem), and Bernabe has sent an offer of replacement (which I've accepted).

The replacement offer is for a GT73VR Titan SLI 4K. It's got a 4K screen and my old one was 1080P. Granted it's only a 60Hz panel and not a 120Hz panel, but Gsync should make that a moot point anyways. Other specs are just about the same, 7820HK instead of a 6820HK (not a big difference, especially with a 4K screen), and I believe a slightly larger NVME striped array (a moot upgrade since I purchased all new (and larger) drives during the course of trying to get the laptop to work).

Only two points left that concern me - the ~5 months of remaining warranty (after 7 months of repairs and 6 times being sent in and not being fixed), and if the screen has bad screen burn in (it was a display model).

 

Talk to him again and ask for warranty extension because of the amount of time wasted was too great.

 

Anybody experiencing strange Dragon Center behavior where

On Turbo Mode, restart or shutdown the laptop, after boot up CPU Clock drop to 3.2 instead staying at 4.0

Change the Mode from Turbo to Sport and back to Turbo brings the clock back to 4.0

This start happening after recent windows update, I'm on windows pro / fresh install.

Nothing to worry just wana check I'm not alone, everything else working fine, playing COD WWII....amazing game....

 

That's a long problem, in the end you got a better laptop, but I would ask for a reset on the warranty as well. I know the trade-in's get a full new warranty and it's kind of the same thing, you shouldn't get penalized for anything, and get a complete full warranty.

The 7820HK is a big step up, it will OC for day to day use to 4.5ghz for some, 4.2ghz for most, while the 6820HK was about 4.0ghz stable for day to day for most.

The SLI solution I am ok with, but many wouldn't be, it will get better over time with multi-gpu support vs SLI, but right now many new games are single GPU only, so be aware.

The 4k screen is the only gotcha for me, I can't see well enough to run native 4k on that small of a screen, and scaling is problematic even now on Windows 10, though many are fine with it.

It's still a great laptop, but if you have any issues I'd ask to return for a 7820HK / 1080 / 120hz model.

Good luck with the new one

 

You can overclock the 7820HK to 4.7 ghz.
It will absolutely *NOT* be AVX stable (use an AVX offset of -3 in the unlocked Bios then you're good) but it will be prime non AVX non FMA3 (Disable FMA3 and AVX in local.txt) and game stable. I needed manual vcore 1235mv or 1237mv i forgot, plus AC/DC loadline=10 (the MSI default 0 (Auto) setting causes EXTREME VID overshoot (temps are sky high; VID shown on adaptive vcore is completely inaccurate if AC/DC=auto also). AC/DC loadline=1 caused a BSOD while doing full load avx disabled small FFT prime after 30 minutes--probably this is because of VDROOP, which is not shown because there is no realtime vcore sensor in this laptop. VID is "voltage target" not actual vcore.

 

That's not "day to day use" stable

When I tell people what range of usable OC they can expect I don't give the outer limit's of "limited" use, I use the numbers I have used for days on end for stable operation.

4.7ghz may be reachable, but it's not something I would tell someone to expect. Even 4.5ghz in some situations (hot environment) won't be stable. 4.2ghz to 4.4ghz would be more likely attainable for most on the 7820HK.

Most don't want to make OC'ing a career, they want settings they can plug in and use their laptop. DGC 41x => 4.1ghz, then setting XTU to 42x+ with power settings unlocked.

YMMV

 

Per Bernabe the supervisor for the California repair depot, MSI does NOT offer warranty extensions. Apparently in my case they bent the rules and will change my registration date so that I get 3 months of warranty back, and it was highly stressed that this is something that they do not do usually.

I'd call it a mediocre try to mend what I would call massive incompetence, but I can vote with my wallet when I buy my next piece of computer related gear.

As for the 7820HK being a massive upgrade? No, it isn't. My 6820HK did 4.1GHz without tweaks, and even assuming I luck out and can overclock the 7820HK higher it doesn't matter at 4K. At 1080P yes, it will push those minimum frame rates up (but it really isn't a massive increase either). As to the SLI issue - I'm very well versed in the shortcomings, which is why I have a single 1080 Ti on my main desktop. The 1080 Ti isn't available in laptop form, and two 1070s are faster than a single 1080 Ti (even overclocked - https://www.3dmark.com/compare/fs/13256680/fs/13204971 ). As for the 4K screen sometimes being a problem with text or FPS? 1080P is exactly 4X lower a resolution, so it is a perfectly scaled resolution for games that don't have SLI support and/or can't really run at 4K within Gsync's FPS window - it's what I use even on my 1080 Ti and 4K TV (looking at you, Ghost Recon Wildlands).

 

@Arestavo hi I sent a PM. Hope the new system works finally.

 

Hi! I just bought AOC Agon AG271QG 1440p, 165Hz, G-sync screen. I was just about to plug it into my MSI GT73VR-7RE with displayport cable until I noticed that my computer does not have one. Instead we have here hdmi, mini displayport and USB-C (thunderbolt) connections. Which cable should I buy to get most from this display? As right now I can get 1440p resolution with hdmi, but no g-sync or 144 or 165hz.

 

mini displayport to displayport (Accell)

https://www.amazon.com/Accell-Displ...pID=41ZGEqqpRZL&preST=_SX300_QL70_&dpSrc=srch

 

Hey everyone, I am an owner of an MSI GT-73 and I was hoping I could get some insight from the community here as i'm having a major issue with the computer....

So about 2 months ago I spilled some iced tea on my laptop computer just above the keyboard. I cleaned it up quickly but after all it was a significant amount of liquid. A few days later I noticed that the AC power would switch back and forth with the battery until eventually it would only run on battery.

I took it in to get looked at and they (temporarily) fixed it by cleaning up the inside of the computer of visual water damage. I have actually taken the computer in twice for the same issue and both times the issue appears to be resolved, but then a day or two later it goes right back into battery mode. The strange thing about all this is I can almost always temporarily fix this issue by opening up the comp, removing the battery, letting it sit for a few minutes, and plugging it back in, but then it only works for a matter of minutes, or if i'm lucky, a few hours.

At this point I have run out of ideas of how to permanently fix this issue and I fear that it's most likely a corrupted MOBO but i'm not sure. Does anyone have any insight into this issue?

Thanks guys.

 

Why didn't you open up the laptop right away and clean it of water damage and dry it out? There are disassembly guides available. You could have probably saved it if you had opened it completely. Most likely the mainboard is shot. You would need someone with a lot of experience in mainboard repair to fix this. The damage most likely occurred mostly on the backside of the system (opposite where the CPU and MXM video card are).

People break their keyboards the same way. They spill liquid on them and then foolishly let them "dry out" without instantly disassembling it completely, removing the PCB and THEN letting it dry out....

 

There is most likely permanent damage in some components, that upon use/temp start to fail and cause the issues you are having domo46670. If issues persist, you are better off sending it in for repairs. As Falkentyne mentioned, it is usually best to open up and dry any liquids to avoid potential damage. At the very least to quickly unplug the battery and AC to avoid a lot of possible shorts.

 

that's why I bought the keyboard cover with laptop, protect it from dust and accidental spill...with these expensive machines, little extra spend will always save you from future big misfortune.



I second what @Falkentyne and @ryzeki said, with addition since your laptop working for few seconds to mins or hours it will be very difficult to trace the problem or damaged parts on MOBO, will be waste of time and money, more hassle, so ask MSI to fix it for you...they may charge you and put new MOBO if they think it cannot be repaid

 

Dang, wish I could have been more proactive about the situation when it happend. The computer is in the shop right now. Guess I'll see what the guy has to say and if all else fails send it in to MSI. Thanks for your responses.

 

Something is broken. If you find an electronics expert (not your average repair shop) you may get it fixed.

Otherwise you could probably RMA it. Providing the board is clean and not caked in ice tea you might get away with a warranty repair.
Not necessarily ethical but it's that or a £1000 motherboard replacement.

 

or he can get it from ebay in $695 if his laptop is 6th gen.

https://www.ebay.com/itm/MS-17A11-M...276689?hash=item3af4ce7e91:g:vXMAAOSwvTpZ6AD-

 

You're just burning money, taking a gaming laptop to a regular computer repair store. What are they really going to do for you?

 

You can contact MSI to request for out of warranty repair service. If you knew what are damaged you can ask for a quote before sending the system in, but you are looking at roughly $600-800 in repair costs.

 

where'd you get it from?

 

Yeah where do we buy this keyboard cover? I want to buy this!
I can only guess these?
https://www.aliexpress.com/popular/msi-keyboard-cover.html

 

It was offered by MSI as free bundle offer and some individuals / re-sellers / online computer stores sold them....I got mine from ebay in $16.00

https://www.msi.com/product/collections/MSI-Keyboard-Shield-Keyboard-Skin.html

Do not fall for the big dragon or MSI logo showed in picture, they are printed on the back cover not on keyboard cover, on keyboard cover just a small white MSI logo on space bar....nothing fancy but yeah it's original MSI stuff, so if you want one, make sure you check with seller it's compatible with GT73 keybaord

https://www.mobileadvance.com/msi-keyboard-shield-keyboard-skin/

or can buy from ebay there are many offers, you will get transparent skin cover, only difference will be no MSI logo on space bar.

 

Or if you want a big a** dragon sticker...I got mine from

https://www.ebay.com/itm/MSI-Gaming...935062?hash=item3f700e7416:g:UkoAAOSwtUtXA~cU



or choose one

https://www.ebay.com/sch/i.html?_fr...TRC0.H0.XMSI+logo.TRS0&_nkw=MSI+logo&_sacat=0

 

Just wanted to double check but I just started witcher 3 and on max everything and my temps are around 58-61 GPU and ~60 CPU. Just wanted to make sure this will be fine for the hundreds of hours this game may consume. I'm assuming skyrim HD will run around the same temps after I'm done modding and that could consume an easy 300+ hours.

 

What GPU?
surely that isn't a 1080. A 1080 will never run THAT cool, even with liquid metal. Unless you live in an igloo....
CPU is fine.

 

6820HK and 1070 GTX sorry. GT73VR. I think I left the CPU in comfort mode lol it may be closer to 55 for the CPU but we will say 60 just to be safe

 

Seems about normal then.

 

So that means I should not be concerned about hundreds of hours at those temps? My fan profile is aggressive also, it's about 3000rpm for GPU/CPU when they are both at 60

 

I run my GPU at 75C with a TDP mod (65C at 100% fan) and CPU stress test at 85C. I don't think you have anything to worry about.

 

Mine run @ 63-65°C with +200mhz without TDP mod, +/- Stock fan. Your temperatures are fine.

It's the first time since 670mx gtx, I have a so cool GPU.

 

hi,

when i use a extern gsync monitor via miniDp would it work ? ( i mean that gsync would work also for the extern monitor )

thx

 

UPDATE 11/21

Hey guys, a little update on my gt-73...The third party repair guy basically just cleaned the comp of any trace of water damage. Since the issue was persisting I called up MSI and turns out I am under warranty through 2019. I sent in the comp in and am now praying that they will replace the MOBO and save me $700.

Thanks for all the responses, I know I was dumb but it feels good knowing there's a whole forum of people w the same computer and can offer good help.

 

Yeah you right,
1080 (mine) is most of the time about 70-75

 

Ok so I have 6820HK + GTX1080 combo, Ive had a stable OC 3.8ghz Turbo mode with -65mv in XTU for like a year and suddenly 1-2 months ago I start getting BSODs . and I cant seem to get a stable OC that lasts over a week without a BSOD
Note that I only update the GPU driver and I never update windows since I get laptop

I also have never updated the bios or did any changes to it. ( I do my OC via XTU)
Last question sorry can someone tell me what I should set ICC max in bios too
It doesnt have a unit so I dont know what unit to use when setting it.

 

1 to 2 months ago I had problem where CPU clock stuck at 3.2 after cold boot or restart and have to switch mode to set it to 4.0 but never had BSODs, I would suggest to update BIOS / EC firmware

can you check windows edition and version simply typing 'About' in windows search and post here.

 

So you have it at 4.0 what is your settings in XTU
What bios should I update to ?
I am using the original 7RF with 6820HK

 

And you have cleaned up inside the chassis? Skylake/Kaby architecture can be unstable around 85C

 

To anyone who is suffering the random pip/clik/pop sound fron the speaker!!
I investigate this problem with MSI and they send me some file to replace in windows/sys32... they treid their best but they couldn't solve my problem.

after long time I understand it will be solved by putting the CPU minimum usage to 100%

I donno how and why it can makes problem with RealTek audio driver, but it can solve the problem - maybe temporary.

It was reallly realllllllllllyyyyyyyyyyyyyy annoying.

 

Thinking about getting one of these. I’m looking at the 867 model but I’d like a better resolution that 1080x9120. Also I’d love a 512GB SSD but can’t find a model that has that.


Sent from my iPad using Tapatalk

 

I have this issue as well and it's terrible! So the file did fix it? Or did not? And if it did not fix it.. how were you able to exactly?

 

No the MSI-file didn't fixed that.
I only changed the minimum-cpu-usage in my power plan from 1% to 100% and it solved the problem!
usually when I install the Windows and decrease the minimum CPU usage, but it seems it makes problem with realTek audio driver!

to in this weekend, if I have time , i will change the min-Cpu-usage from 100% to lower values(s.t like 20% or 30%) to see what is the stable lower value!
you know, now I remember I had this problem with my previous laptop ASUS G75vx when I put the lower usage to 1%!!

 

Hi everyone,

Two quick questions:
1. We agree I should get the GT73VR and NOT the GT73EVR?
2. Is there any chance that GT73VR 7RE-411 has G-SYNC? (i7-7820hq, 16GB 2400MHz, 2x256GB+1TB, FHD 120hz/5ms)

 

Why do manufacturers insist on putting in 5400RPM drives in some of their gaming systems? The performance is pathetic and I'd much rather pay the extra few dollars for getting a drive at 7200RPM.

https://www.amazon.com/MSI-GT73VR-TITAN-427-Display-i7-7820HK/dp/B074XLYVHV?th=1

 

Can I get some input on these specs please?

 

The original GT73VR has been discontinued. All current models of the GT73VR are now the GT73EVR, except it's not called GT73EVR in USA, only overseas.
The GT73EVR or new GT73VR has a specification downgrade. There are a few changes also in the EC that I don't know will affect or not affect users.

 

Don't get the 7700HQ. That processor sucks. It's limited to 3.4 ghz on all cores and will cause you headaches in the future.
Get the 7820HK. It's much better. If you actually want a 7700HQ with a 1070, you can get laptops that are much cheaper than this with similar specs. You're far better off getting a Raider or even a GT72VR and save some cash. There were also laptops with those specs selling for only $1400 recently as well.

 

Good thing I got the original GT73VR then

 

Ever since the most recent Windows 10 update whenever I cold boot my notebook (GT73VR 7RE) it won't connect to the internet (Wifi). The system isn't even recognizing any networks to connect. When I do a restart from the Start menu it will then connect automatically upon launch.

Anybody else dealing with something of this nature?

 

yeah I had the issue with killer wireless and updated the latest driver suit from their website resolved it.

 

If you continue to have a problem, try disabling windows 10 fast start up.