***The Official MSI GT80 Titan Owner's Lounge***

Sent in a request asking for them to look into the excessively large difference between gpu temps and see if it continues to show in successive benchmarks
@pat@XOTICPC

 

In games I get balanced temps for balanced loads. That's the best way to see if your GPU's are cooling the same for the same load.

Bring up an SLI enabled game, and use MSI-Afterburner / Rivatuner to display CPU/GPU temps, load, etc. You can also run hwinfo64 and log readings for review later.

After playing the game for a while, my GPU temps balance out very close to exactly the same.

If they can run a game that is applying the same load on both GPU's, and after running long enough for the GPU's to attain max temperatures, if there is still a large difference between the GPU temps, then ask them to re-paste the hot one

 

You know actually you helped me out a few days ago and your first piece of advice was to go back to windows 8.1, which I just did and the problem is gone even with the new driver from today, so thank you, the only issue I keep having is after opening the labtop itll flicker on and off and say the driver failed but has recovered, the only way to fix is a restart. I've had the issue for a month or two, is this something serious I need to report to MSI or maybe something thatll fix itself through a new driver?

 

I need a little more specific detail, when you say opening the laptop, do you mean after closing the lid to go to sleep? So it's doing it from coming out of sleep mode?

If you aren't seeing Display driver crashes on first boot and gaming then it's not hardware, if the Display driver crashes happen after coming out of hibernation / sleep then it's not hardware it's the driver/OS.

Did you disable Hibernation? That cures those kind of problems, along with fixing slow boot/shutdown issues.

In a "Run As Administrator" cmd window:

powercfg /h off

or, if you get an error, use this instead:

powershell -Command "Start-Process 'powercfg.exe' -Verb runAs -ArgumentList '/h off'"

Then reboot.

If you still have problems with sleep... it's likely the Nvidia driver that has compatibility issues with Windows.

Try Windows Update first before changing Nvidia drivers again. And, if you do change drivers, use DDU to remove the old driver before installing another Nvidia driver.

Good luck

 

Your CPU Core temps make no sense in the recent after CLU paste hwinfo shot.

You have 1 core at Max 82c, and the ones right next to it are 56c/55c, and the Core Package temp is 80c. How can that happen?



The before CLU paste job has normal close temps on all cores, and similar for the package:



I have heard of this happening if CLU isn't applied to both CPU and Heatsink. If you only apply it to the CPU the action of mating the heatsink can create air pockets.

Sorry to say, I suggest you have them repaste the CPU with CLU on both CPU can and heatsink. If they did the same method of application on the GPU's - only on the GPU die, then redo those too - make sure they cover the can and the heat sink.

Also ask them to run a balanced SLI enabled game, watch the GPU temps / utilization with Rivatuner to make sure the GPU1/2 track each other in load temps, instead of the 20C+ difference you showed in the after CLU paste job.

@pat@XOTICPC

 

So far so good with the 361.75's under Win8.1. Touch wood no TDR's under windows so far, and games seem to be running good. SLI load was all over the place in Rise of the Tomb Raider with the 359.00's, but its evenly loaded across both GPUs now with the 361.75's.

It is annoying that new drivers are now required to get games running SLI properly. It seems gone are the days of simply needing an SLI profile for the game in question.....

 

Sloppywetblow on YouTube has 980ti SLI and his frames were in the 40s.. Apparently RotTR is very poorly optimized for SLI.

Sent from my Nexus 6 using Tapatalk

 

Don't think he was using the latest drivers then. With the 359.00's I had 99% on one card, and 35% on the other. With the 361.75's I now have approx 75% on both cards. High/ultra details, purehair on, HBAO+, 1080p. Pretty much solid 60fps, with occasional dips, mainly on the realtime cutscenes and less so ingame. Played about an hour so far.

 

New Nahimic / Realtech bundle from MSI for GT80 on Windows 8.1/10

Also a new SCM, and a new HelpDesk version that actually runs on notebooks.

https://www.msi.com/product/notebook/support/GT80-2QE-Titan-SLI-5.html#down-utility&Win8.1 64

https://www.msi.com/product/notebook/support/GT80-2QE-Titan-SLI-5.html#down-utility&Win10 64

Spoiler

 

Not sure if this is common knowledge yet, but for those with a Skylake version, enabling the Thunderbolt option in the BIOS also bumps your HDMI up to 2.0. Either that, or it was 2.0 all along since I never bothered to verify until now, but 4K is working at 60Hz!

 

OK, I got the notebook back and the first thing I noticed is that it was on the instance of Windows 8.1 that I shipped to them with (doesn't look like it got re-imaged it was stated that it would). My same desktop icons were present. I pulled up event viewer and all of the history of what they did was there (1/7/16 - 1/22/16) as well as the history of what I did prior.

Next, I noticed that driver version 3.54.35 was present (not one of the more later versions that I documented in my steps to reproduce : 3.58.50, 3.55.98, 3.55.82, 3.55.60). Nor was there any history of these versions even being installed in event viewer.

I did see where on 1/22/2016 8:22 versions installed were 3.47.88, reboot, then install 3.54.35, put it to sleep, and that is it.

They did mention where put on BIOS .119 and EC .107, but could not tell me what was on there before.

I started GF Experience and did an install to the latest 361.75, then started getting all kind of alerts about Malware with Windows Defender and everytime I try to look at what the cause is, Windows Defender closes itself?

I finally got it windows defender to stabalize and it looks like it found something called expiro.gen in its logs. Then as I resized the Windows Defender window and then the screen went black

 

http://www.pcadvisor.co.uk/feature/pc-upgrades/nvidia-pascal-uk-release-date-price-specs-3634003/

More on Pascal
Its gonna probably be 3x the price

 

You didn't try to reload via the recovery volume before sending it for RMA?

Usually MSI asks for that, kind of a last ditch effort to start the OS from scratch to make sure the user didn't get an infection or other configuration interfering corruption.

You could try that now. Back up all your stuff then do a complete restore from the recovery volume - not a refresh.

If you haven't already, get a 32GB USB 3.0 flash drive, and use MSI BurnRecovery to create a bootable recovery drive. Boot on that Flash drive and completely recreate / restore your OS.

Then do all the Windows 8.1 updates, and go from there.

I would forget about the past, MSI's mess up, and fix it now yourself.

Keep notes, and complain to MSI later, if you like.

 

That is actually what I did (recovery USB) from another post on this very thread. I recreated the OS, did the win 8.1 updates. Then updated to various later NVidia drivers (which is where the problem manifests). Now what? (MSI seems to be washing their hands)

 

That's what I thought, but couldn't recall for sure

Spoiler

It doesn't seem to be a hardware problem, it's an OS / Nvidia driver / software problem.

For me the latest 361.75 downloaded directly from Nvidia is working on Windows 8.1.

I have only been on it for a day though, and haven't tried battery boot yet

Give DDU a run, and then try 361.75.

Setting the options for Nvidia 3D might help, I do that at each Custom=> Clean install:

Spoiler

I also turn off hibernation and pagefile, and set custom resolutions for faster refresh - 100hz, 96hz, 90hz,...70hz.

I also uninstall a lot of the MSI stuff, including MSI Dragon stuff - I find it interferes with my XTU/MSI settings - setting a fixed Sport mode stops the problems - but why have it if that's all it uses and there is no performance difference without it? The other modes mess with GPU performance. And, I don't need to see how fast my fans are running

I also uninstall MSI True Color.

IDK what else to tell you, there aren't that many moving parts

Maybe do another reinstall from MSI recovery, and start fresh again, that's what I would do - since it's been out of your hands and you were having problems before you sent it.

IDK why MSI didn't reload, if they couldn't recreate the problem with your install that you were having, maybe their figured that was enough.

I know alot of the time the problems are user induced when I go to help someone fix something. They are frustrated because they can't get it to work, and then I get it working without a reinstall or much effort... it's just the way it is.

If you keep performing the same things, and keep getting the same undesired results, then stop doing the same things over and over.

It may sound insulting and rude, but truely that's the solution - change up what you are doing. There is something going on that you aren't reporting or not noticing is important enough to report that is causing or helping induce the problem.

Do you have anyone local you can get to walk you through everything in person? That's what it takes sometimes, to break the cycle of failure.

Don't despair, that's what is #1, stay positive and creatively thoughtful, it's the only way out of the maze

And, above all try to have fun.

 

One exception to this rule - if you have Razer drivers then ur probably out of luck

 

It also seems that they (MSI) somehow de-activated my Windows as it is showing (Windows 8.1 Build 9600) in the lower right corner of the desktop and prompting me to activate. However when I go to the Activate Windows screen, it won't activate (gives error Windows can't activate. Try again later).

Between the virus and this activation thing and by me correlating the event viewer logs with our tech support conversation, they are really incompetent and boldface lie. They did not re-image and do all of the testing they indicated that they would do or at least the event viewer logs don't indicate any of this.

 

Anyone else playing Rise of the Tomb Raider on their GT80? I'm still getting some strange performance with SLI, even on the latest drivers. Both cards only loaded up to 75-80%, and CPU to about 80%, but I'm still getting framerate drops, and areas that run at 45-55, rather than a solid 60. Weird.....

 

It's unusual for that to have happened, you are only the 2nd person I have heard make similar "they never used my disk" claims, the other being 2 years ago - that was for an Asus RMA visit.

Can you see what the power on time was on those days it was arrived and available for RMA testing? What hours during those days was it powered on?

MSI may have booted on their own test disk to determine if the problem was hardware, rather than running on your install - an unknown to them.

Typically they would have reloaded the OS - the number one complaint by people that RMA their laptop - losing the data on their disk(s), that's why they suggest backing up your data and doing a full recovery install to debug before shipping - so you are prepared already for them overwriting your data.

It seems you are spending a lot of time running the existing OS, and trying to figure out what MSI did on your OS install, when they likely never ran it except before / after they did testing on their own test disk / OS.

That would explain the re-activation problem - they might be using Windows 10 for testing.

Like I said before re-install your OS and move forward to get it working on your own.

If you want to keep the current disk intact for some reason, set your current disk aside, and use another disk and restore to that.

 

I did re-install of the OS. I removed my actual disk with all my data before I sent it in on the RMA process. I removed it back on 12/24.

When MSI had it, they said that they were going to re-install the OS as well on my disk. Did you see the part where they said that was what they were going to do?

Also I did look in event viewer and on many days they had it where it was powered on and tested it and got the 4104 error over 672 times.

I am sure if I reinstalled the OS a third time, all of these silly problems like the virus and the activation issue would go away, but the video card crash would still be present.

 

What are you asking for? Why are you posting here?

Complain to MSI and re-submit for RMA and tell them to fix it. Tell them what was promised, and that it wasn't done.

Or, reload the OS, and fix it yourself.

Complaining here, and not moving forward isn't going to get it fixed.

I tried to help you move foward, but you just want to keep complaining about MSI, and that isn't something I can help you with.

@MSI Myco @MSIGeno

 

Does anyone have any contact information to someone higher up in MSI? I am wondering if I can escalate this somehow. Maybe MSI management isn't aware of the laziness of the technician that handled my case.

Also, I feel that other potential buyer of MSI products need to be made aware of MSI's stellar support (sarcasm).

Also, I remember another response to my earlier posting was something along the lines of "keep us posted". I am just sharing all of the gory details of my MSI support case.

 

Just contact the msi people on the forums...

 

Did you reply back to the RMA emails you/MSI made when you filed the original RMA? That's the path to start.

If MSI closed the RMA email thread, likely as they sent it back, "No Problem Found", then start a new RMA thread and refer to the previous RMA when complaining that you discovered MSI didn't do what they told you they would do.

Those are the same people you already contacted, and are the same people you need to keep working with - be nice to them - and point out that the technician may be at fault for not performing work/fix as promised, and to please help you get someone that will fix the problem for you.

@MSIGeno @MSI Myco

 

Did you have to pay shipping?

 

I paid to ship it to them plus insurance. Not cheap.

 

Man, that sucks

 

hey guys.. just jump onboard MSI GT80 few months ago. I must say I really satisfied with this notebook I dont even droll anymore watching newer products from other vendors (Sager, AW, Asus, etc). Even the new GT80S doesnt make me droll since this one still very powerful playing new games.

by the way, just want to share info: since my notebook doesnt come with its original backpack, I bought Everki Titan EKP120. The bag have great quality.. its kinda fit tight on the edges when you put GT80 inside, but still great. not to mention it has the same "Titan" marketing name.

 

Very nice, that thing is a beast! Once you have experienced a GT80 it's hard to look at any other laptop the same again

 

Adding to your recommendation, I think the Evereki Titan is the most recommended backpack for the GT80. I am still using the included backpack because I don't carry huge stuff besides the machine but I did look at the evereki and I does seem ideal.

 

Another vote for the Evereki. It looks like it will last and has loads of room for all my parts, including an 18x12 cutting board to sit the Titan on my lap, bed etc, and even room for another laptop/tablet. The included backpack just didn't seem very stout and did not have enough room for my other stuff.

 

So my ordeal with the warping/bend face plate continues. I send it to MSI, for whatever reason I had to ship it to Ontario by myself with insurance, which really expensive. When the notebook arrived, i got a call and i was asked why was sending it in, so apparently they do not read the RMA description. Then i have been told, they would be running benchmarks etc to see if there is warping, wIat a surprise, they didn't notice any. They swap the face plate and send it back to me, of course to the wrong address, so it went to Ontario again and then after one week again back to me. The moment i turn on the notebook and start up a game, the face plate is warping again after a few minutes, now on two spots. CS now told me to send it in again...so they could check if something is wrong...again. What kind of joke is that? I am so close to demanding a replacement, this is no $1000 notebook, i had to pay quite a bit to get it. I am really pissed off at the CS and MSI. Terrible, terrible customer service.

 

That is so strange, they shouldn't be any warping due to being powered on, that area stays cold on my GT80. I just ran my fingers along that seam, and there is no rise or mis-fit on my unit. And, it's ice cold in most spots and only noticeably warmer in others - not cold, and this is after being on for several hours.

Are you saying the hump/bump that your photo shows doesn't show up until you turn it on, and it warps?

I thought it was a cold mis-fit of the metal / rail that it seats against.

What a strange problem. If the laptop otherwise performs well, I would ignore it, you/they have already wasted a month and a bunch of $ shipping it back and forth.

Sorry to hear about it, but unless it is a functional problem, like it's impinging on the screen - touching it / marring it due to the rise above the rail, it's something I would be unhappy with, but move past and enjoy the laptop.

 

It started warping as soon as it turn it on and then the warping stays. I just checked if it wasn't aligned properly, but it is. I am just worried that it is something hardware related...
I am probably more upset how CS is treating me and not about the problem. Maybe.

 

Is it hot over / around the bump? I just can't imagine that thick metal getting hot enough to deform.

Again, I thought it was a metal bend / misfit issue.

 

Thank you for your help, and yes whenever I open the labtop it will have display driver crashing issues so the first thing I do is restart and it's fine. I looked under power settings and it says the laptop is asleep when closed and not supposed to go in hibernation, so is it already disabled?

 

If the option to put it in hibernation exists, it's not been disabled yet

Sleep can't be disabled, but you can uncheck the box for Display Sleep option in Shutdown menu, under power options - what buttons do.

You can disable Hibernation, and change the action of closing the lid to "Do Nothing" or "Shutdown" instead of Sleep.

The laptop will stay running with the lid down if you select "Do Nothing"

You can also change the settings for what to do when pressing the power button, and sleep button to "Do Nothing".

You can still hold down the Power button to power off the laptop, but that isn't a clean shutdown - only to be used when the OS is hung and not responding for a long time.

 

Hey guys, any of you uses the gold metal keycap and have problem with rusted keycap?
I use them (W, S, A, D, Esc) to replace the regular keycap. the problem is after about 2 weeks of gaming, the red metallic paint of the keycap started to peeled off. A week later, the exposed gold (zinc) keycap shows rust. I always clean my keyboard after gaming session. Is this normal?

And does MSI or Cherry MX sells replacement keycaps for their keyboard product?

 

It is not really hot, but noticeable warm. I just checked again, it is definitely no misfit. I'm upset, that they clearly lied to me about the 'no warping with the new cover, we ran benchmarks over the night and nothing happened.' I'm expecting a call from them today, very curious what is happening now.

 

I believe MSI has stopped producing them as they are no longer included on the new GT80s. They may still have some in inventory however so maybe try to give them a call or your reseller depending on where you purchased it.

 

Probably due to the excessive cleaning hahaha Sorry to hear that the keyboard is getting rusted, but I don't know if you can get a replacement. I have my original gold ones, but I never used them because the WASD feeling was not as pleasing as with the stock caps.

What are your ambient temperatures?? I haven't seen any warping on my unit but then again my ambient temps range from like 40F to 110F, and usually when I play, they are never that hot or cold in the room. So maybe it is warping because of a larger temp difference that they might not notice in their controlled environment.

Can you make a video of it?? I am so intrigued.

On another note, I don't think it's something you should be concerned about hardwarewise. You still have your 3 years warranty for any failures that the machine should incur. I would suggest you enjoy it and only use RMA for issues your hardware might have. As in, the actual working machine

For example, my LED light strip above the keyboard, once a week or less, starts flashing as it is failing. It has been doing that for about a year now. Something might be improperly connected, but to be honest, I don't mind it.

 

Not sure what's going on, but it's solid metal, with a folded ridge on the 2 long side edges. And, it's not going to bend or warp on it's own. It would take a lot of force to do that, and there are no moving parts that will bind or apply force to warp it.

Make a video showing it happening, a clear view of the track area where the bump is, and a view of the top panel rail where the hump is, and send it to MSI, that should work. Post it here too so we can see what you are talking about.

Originally it sounded like bad metal work in production, but if you don't see any ridges in the track or rail, no wires laying into the track, it should fit flush and stay that way.

 

Not original replacements, but there are tons of standard cherry MX keycaps on ebay and online. I got a set of textured red ones that look good with the backlighting.

 

Hey guys, I have a MSI GT80 Titan SLI-263 I believe. I ordered it custom from Xotic PC and am in love with the beast of a machine it is. I do not have bad temps at all but I am looking for a great laptop cooler that fits my computer and works wells. Does anyone have any suggestions on what kind to buy? And on top of that, can others share their temps with me so I can compared of mine.

Thanks

 

I am hoping to get the USB 3.0 version of this if it ever becomes available...They say the USB 2.0 version will be in stock on the 12th.

http://www.amazon.com/Cooler-Master-Storm-SF-19-R9-NBC-SF92K-GP/dp/B0195XZBAQ

 

New SF-19 V2


Original SF-19

 

I believe the original was USB 3.0 only, and the new V2 comes in both USB 3.0 and USB 2.0. If you look at the post you gave for USB 2.0, it has Blue ports, so it is definitely USB 3.0. The ones that Amazon has in and out of stock have been the new V2 USB 2.0. The USB 2.0 global stock number for the current product is R9-NBC-SF92K-GP , while the USB 3.0 global stock number is R9-NBC-SF93K-GP. Newegg carried the new 2.0 version for a while, but it is out of stock and they say it may never be in stock. I am still patiently waiting for the USB 3.0 version.

 

SF-19 V2 USB 2.0
http://gaming.coolermaster.com/en/products/others/sf19v2usb2/

SF-19 V2 USB 3.0
http://gaming.coolermaster.com/en/products/others/sf19v2usb3/

The original specs say it's a USB 3.0 device, I wonder if that's why they stopped making it. Maybe too many incompatible USB 2.0 devices at the time.

I recall lots of problems with USB 2.0 peripherals on USB 3.0 only laptops around that time. I used to suggest running a powered USB 2.0 hub in front of the laptop USB 3.0 ports - that usually solved the problem.

I would think there aren't many USB 2.0 devices being shipped now, I wonder why they started shipping a USB 2.0 version at this late date?

 

Probably trying to make up for a past mistake with the realization that there are many users still locked in to the USB 2.0 hardware. I applaud them for the backward compatibility support, But my need is for the USB 3.0 version to hit U.S. soil. I previously placed an order with Amazon, then cancelled after realizing that the product was USB 2.0. If they bring the USB 3.0 product to the U.S. I am sure they will have success with it.

 

I use a Coolermaster Notepal US Plus (I actually own two of them because I like them so much). I prefer this style because I run cords underneath where it is hollow, plus plenty of open air to pull cold air from. I do not use the included fans but they are nice because you can easily place them where you want.

http://www.amazon.com/gp/product/B00ED3WMTC

I have found over the years that additional fans don't help my notebooks stay any cooler, rather the extra fans just push more dust into the notebook, and make extra noise too. If you reverse the fans to pull air, then it steals cool air from the notebook fans. So I run fanless, using the elevation to get more cool air in, and it helps with keeping the cords nice and neat too.