***The Official MSI GT80 Titan Owner's Lounge***

Hi guys, i facing a problem with my GT80 TITAN 2QD (Dual 970M) can't use any driver upper 353.62 because my machine will freeze randomly when i am on battery only or wake up from sleep

i did try every single driver upper 353 and nothing, just freeze and lock up randomly when i do basic thing as navigate, open apps, etc.

This happens with MSI Factory Restored SO (Windows 8.1) and Windows 7 8.1 and 10 clean install.

I know the other GT80 users with this problem.

i am sure it's software problem maybe BIOS, EC Firmware or VBIOS. btw my machine is updated with lastest vbios ec firmware and bios.

Any idea?

Sorry for the english

 

There are different issues going on. The one you describe seems to be the old issue with hibernation. Disable hibernation from the system completely following online guides for your OS. This will disable the crash that happens when you shutdown - then use the computer another time.

BUT! I have relatively newer drivers and I have driver chrashes on battery, that do not happen while connected to power. But full crashes were caused by hybrid shutdown at play. Not sure if sleep also affects it. I wouldn't recommend using it if possible.

The issue is nvidia, not BIOS/EC or VBIOS. If you only have the issue with drivers newer than 353.62 it is nvidia at fault because they forgot how to program drivers

 

I had this this result after gpu driver update to 362.00, no overclocking. Is SteamVR reliable ?

 

Nah, I wouldn't trust it. VR since is just beginning, will have very limited support so your accurate score is more on the yellow, near green bar. Using single GPU, we have basically slightly slower GTX970 GPUs. If a game does support SLI VR then we will get a nice jump in performance, but we can't assume all games will do it. This is the reason why multi gpu support was not initially enabled.

So basically, at worst, you are capable. At best, you are more than ready for eye candy in VR.

 

Reliable enough. It's easier to compare when you "Show Details", then we can see the score and graph too, to compare to our own.

My single GPU 980m score is 6.1, and multigpu 980m score is 9.5

Spoiler

Setting -multigpu in the shortcut, or trying to use it with the URI doesn't work.

You need to add -multigpu as a Launch option within Steam - I click Play to run it.

Spoiler

 

Yeah, thanks i am testing, is stable until now. But the sleep or battery mode will cause problem without doubt.

I read the fastboot ause problems too.

anyway this is unacceptable for for the price.

testing NVIDIA 364.51 Beta.

 

Hey guys, so I finally disabled hibernation via the command prompt method and that fixed the problem with driver freezes I was having. The only problem with disabling hibernation is that it caused my computer to not shut down fully unless I hold down the power button. If I press the Windows key and select shut down, the system will mostly shut down, but my keyboard will stay lit and my fans will keep blowing. I haven't let it go for more than a minute or two without turning it off via the power button myself, but it used to only have a lit up keyboard and such for a few seconds after the screen goes black during shut down. I am running 362.00 drivers on Windows 10 by the way. Has anyone else had this problem?

 

How did you disable Hibernation?

Like this, in a Windows cmd Window Run As Administrator?:

powercfg /h off

Doing that should stop / cure shutdown / startup issues.

Have you also turned off Fast Startup, Prefetch and Superfetch?

Be patient, and wait 10 minutes for shutdown to complete the first time. It shouldn't take that long, maybe 2-3 minutes, but it will seem like 10 minutes

 

try with new nvidia clean install, use DDU first.

Yeah, that fixed partially the problem. but if put to sleep a while when you wake up the machine will be unstable again until to perform a full shutdown or reboot.

when it's working in battery only will be unstable too.

 

@SizeDrip Oh yeah, forgot to mention, along with abandoning Hibernate for now, also give up on Sleep.

Sleep is always getting in the way of stability on Windows with Nvidia drivers.

I stopped using Sleep on Windows years ago

 

I already disabled sleep in all of my settings awhile ago. At this point, sleep is more trouble than it's worth.

 

How does Fallout 4 run?

Is this an issue on Windows 7 aswell, or only on Windows 10?

 

I have the GT80 2QE titan sli-038it with 2 gtx 980m gpus is possible a GPU upgrade to the new GTX 980 (SLi or single) ? I heard that it can be a problem because its new chip model. I bought recently this pc and i want it last at least for some years, but it looks like he's already getting too old !

 

You are worrying about nothing

The GTX980m SLI Overclocked on CPU and GPU will gain another 20% in performance, and be close to the GTx980 SLI stock speed.

There is a limit to the power that can be provided by the single 330w power adapter, and the GTX980 SLI can't really perform to it's limits of Overclockability due to not enough power in that single PSU.

The GTX980 SLI is faster, but also costs $1200+ more.

You won't notice it in games, so don't worry about it. It's bragging rights, which is fun, but you don't need to go through all that trouble to upgrade the GPU's... yet

Wait for the new Nvidia Pascal 1080/1070/1065, or whatever they end up calling them, and then MSI will offer GPU upgrades.

MSI has promised 2 generations of upgrades, and the Pascal generation will be the first.

Have you OC'd your GT80 yet?

Get that extra power waiting for you, in the laptop you already have!

 

I have not yet overclocked my pc but i'll probably make it. Pascal upgrade would be even better than 980 if they were avaible as MXM solution.

 

Hey, quick question. Do I need to uninstall GeForce Experience before running DDU? I have seen some people say that I need to, but I just wanna be sure.

 

When I was consistently installing GFE DDU would uninstall it aok. It should still work fine. Give it a try. If DDU doesn't uninstall GFE, then do that module uninstall manually afterwards.

BTW, I am on 364.51 BETA, and it's working fine. I also installed GFE as I have a few new games I wanted to get Nvidia's input on tuning, I manually disabled the Streaming Services - my main complaint against GFE - even if I disable them in GFE they are still enabled in Windows Services.

I was last on 362.00, and all games were working great, with all my new games running SLI balanced and glitch free at 100hz/100fps.

 

That's the plan, the only one actually, MSI promised 2 generations of MXM upgrades, and sold many 10k's of GT72/80's based on that promise.

MSI has already said they won't provide an upgrade path within the GT80 / GT72 line.

What that means is if you got a SLI 965m/970m you can't upgrade to a 980m SLI, and I am sure if you got a 980m SLI you won't be able to upgrade to a 980 SLI - you could always as MSI support.

Let us know what they say

We are all waiting for Pascal at this point...

 

I sent my request to MSI support (also for future Pascal Gpu), i hope that i meet.

 

now the question is, have all the GT80 users Haswell and Broadwell the freeze problem (hibernation and sleep) with drivers newer than 353.62 or some?

 

I also have these freeze problems, it don't happen if after you turn on the computer you reboot the system. I'm doing so waiting for compatible drivers. Actually 353.62 version seems to be the only supported. I'm currently running 362.00 drivers.

 

Yeah, i worry about nvidia isn't knowledge this.

Many build after 353.62 and it is not solved yet

MSI must be aware this because does not update their drivers on the web support for this model yet.

many days ago i remember have seen the 361.xx as beta but they pulled.

researching a little another notebook as aorus x7 and their support web has drivers upper 353 but as beta, something happens with this configurations. Just hope NVIDIA is knowledge.

 

Fallout 4 runs generally well. Still some scaling issues in certain areas, but overall not to bad (no worse than previous drivers).

Oh, and don't touch the driver releases after 362.00 - they are hosing peoples systems with BSOD's and reboot loops. I think they have might been pulled already, as Geforce Experience is now reporting that 362.00 is the most current....

 

There is another beta driver 364.51

 

Not sure if this issue was just me or not but I could no longer overclock my GPU memory on 362's. The slider would always go back to zero when clocks were applied. I found no reports of it for recent drivers so it could just be me.

Rolled back to the previous ones and they still worked great for me. This is on a 980 desktop model if that matters.

 

https://forum-en.msi.com/index.php?topic=266843.0

This links report a gt80 with 980m sli in the top choice to meet the recommended specs for HTC Vive Vr. Now i'm a bit confused. If that were the problem would be the CPU, here is reported a Core i7 6820HK OC instead of a 4th or 5th generation processor. (however in steamvr performance these older CPUs are in green).

 

i' have the vive on preorder for April 5th shipping date and will be using my GT80 with Haswell and 980ms. will let you know how it runs. When overclocked, I get 6.7 score in the green.

 

Nvidia knows. They just don't care. I already spoke to them and had a bug repport and was working with them to find a solution. They basically gave up and we users found the solutions here in the forums. Considering that every single release after 353.62 has the issue, it is something they won't be changing any time soon. I honestly don't expect much from them. I'd rather fix the issues with our community members to get the best out of my machine.

I also mentioned it on MSI and I think their best offered drivers are near the same 353.62 release. MSI has little control over third party drivers, but they can probably try and tweak a release in the future. I did see they had I think 362 beta or something before.

Honestly, I am getting tired with nvidia doing this terrible releases. You can see the huge release of complaints on every release they make. It's like they have a new driver per week and then they break something from the previous version. I am not sure what causes the instability on battery, because I rarely use mine on battery, but it is more recent than the 353.62 problem from last year.

 

Don't fall for PR talk They are obviously using only their current models and not referencing older models. The CPU is fine on our machines. The recommended specs of the vive are I believe a Core i5 desktop, so even the lowest end haswell core i7 4720hq should provide enough juice. The 6820HK is faster so it might offer the "best" possible framerate, but that's it.

They also focused mostly on models with the desktop GTX 980 as the "recommended/ready" for vive.

Let us know . SLI won't be properly supported for this year, so you will rely on 1 GPU. I would suggest overclockling your GPU a bit to get near stock GTX970 performance and thus on the recommended spec. Games that do use SLI will benefit greatly from our system.

 

This is so sad and frustrating at time.

Maybe the bad power control or something is causing the problem.

at the end i rollback to 354.35 installed automatic by windows update as the latest. they are as stable as 353.62 at least in battery, wake from sleep and with hibernation activated.

 

Hi I am new here I have a MSI gt80 tian 2QE with Core i7-4720HQ and 980m SLI I already upgrade my ram to 32 and I would like to upgrade my memory space. I have actually 236 GB and I think I have two slot free in my pc. What can you recommend to me to fill up this two slot ?

 

Yeah you will be ok. I filled my 4 slots with this baby 4x8GB Kingston Impact 1600 CL9

 

I did the command in the command prompt. I am pretty sure that doing that command also disables Fast Startup, but I may be wrong. This may sound dumb, but I don't know what Prefetch and Superfetch are. I shut down the laptop again and this time gave it 5 minutes, but the keyboard was still lit up and the fans were still spinning the whole time. I eventually just forced it to shut down via the power button. I have also been looking into the shutdown issue some more, and I have found some other people with my problem. It seems to be a problem with the Intel management engine interface. That is what I RMA'd my laptop for a couple of months back for. I don't think using DDU would fix my problem as I don't think nvidia drivers have anything to do with this. I may be wrong though. Another thing that I noticed is that whenever I get home and turn on the computer for the first time that day and then turn it off, it turns off fine. However, when I turn it back on and try to turn it off again, the shutdown issue rears it's ugly head. I'll try the DDU thing and see if that fixes anything.

 

Hi thanks for the response but I was looking into memory space not the ram.

 

You might try DDU if you aren't already. I ran 362.00 with MSI Afterburner OC's without problems.

364.47 WHQL was causing problems on installation if you had 2 monitors (would BSOD on boot after install), but the BETA 364.51 installed ok and is working well for me, so far

 

Did you try running only with battery and not AC connected?

 

Did you install 3rd party vbios to get 6.7 score with OC? What are your GPU OC settings?

With stock BIOS on 980m SLI I only get 6.1 score single GPU with +135 +300 OC on MSI vbios. With -multigpu enabled in Launch Properties (in Steam) it gets 9.5 score.

 

So I used DDU and uninstalled the nvidia drivers. I then reinstalled them (362.00 by the way) and my problem still persists. Upon the first time I shut down the computer, it will shut down quickly. On seemingly every other time however, the screen will go black like normal, but the keyboard lights and fans keep spinning. Has anyone else had this problem?

 

Good, you have Fastboot disabled with Hibernation disabled, bad that you still have shutdown problems.

You can update all of your drivers, like Intel MEI to current for your HM87 chipset. The MSI support are for the Haswell models probably isn't up to date for newest drivers, so go to newest GT80(S) model support download areas.

Also check latest at OEM hardware vendor sites: Intel, Killer, Qualcomm, etc.

Superfetch and Prefetch can be disabled if you have SSD boot, I even disable them on HDD boot - not much improvement for their efforts.

https://www.google.com/search?q=how+to+disable+prefetch+superfetch+windows+8.1&ie=utf-8&oe=utf-8

I am assuming you are on Windows 8.1:
http://www.thewindowsclub.com/disable-superfetch-prefetch-ssd

Usually shutdown issues are some app / driver closing or not closing during shutdown. It can also be Windows Updates stuck.

When you check for Windows Updates, does it work ok? Or do you get errors?

If you are getting an error, follow the text link to Help and from there to Windows Update Diagnostic Troubleshooter, and download it and let it run for repair. If it finds/fixes a problem, reboot and run Windows Update again, and Windows Update Diagnostic Troubleshooter again if errors, and repeat a few times until all problems are fixed.

If you are having trouble finding driver updates, try using an driver finder / updater like Driver Booster.
http://www.iobit.com/en/driver-booster.php

I was actually using iobit uninstaller for debugging an install, and found their suite of tools again, and tried Driver Booster for the first time in years, and it did a good job, free.

39 drivers updated since reinstall of recovery image, and I even helped a bit with some updates as I suggested to you looking for them manually - so you are likely missing some newer drivers

So if you can't solve the shutdown hang, you may want to do an MSI BurnRecovery backup to a USB 3.0 32GB flash drive, and boot on that to restore back to out of the box config. Be sure and back up your personal files to an external storage device first.

Let us know what ends up working for you.

 

I should've mentioned earlier, but I am on Windows 10. I don't have any problems with Windows updates. In fact, I did some updates last night pretty much immediately after I did the command in the command prompt and restarted my computer.

 

It's a common problem when drivers are out of date, Windows Update is stuck with a queued update, there was a time when BT drivers did it during the Windows 8/8.1 transition - try turning on Airplane mode with both Wifi/BT disabled and do a shutdown.

A restore is likely your best shot if you can correlate the time shutdown problems started with an app / driver install. Usually it was the last install(s) you did, go into Programs and Features and sort list by Install date, start uninstalling last installs. Same for Windows Updates.

Look at my longer post with suggestions too.

 

I know what you mean. I was frustrated last year because of it. But you may be onto something. If windows sees 354.35 as the current driver to use.... it may be MS itself is not confident with current releases from nvidia. They might know something we don't? Hell, the issue might be something that MS ends up fixing themselves, since we know it's related with power regulation/sleep and battery mode.

You can use up to 4 of the m.2 sata SSDs. There are new Sandisk X400 of 1TB that you can use in there

 

I am on win10 too but I don't have any issues shutting down. It does take like 10 seconds at most, but other than that, it doesn't remain on. And I have powered on/off the machine several times. Are you on the latest BIOS/EC/VBIOS?

 

Ouch, yeah, sorry to hear that... it could be a recent Windows 10 update that caused it, there have been many large ones since the release, some recently, even after successful install (Windows Update worked) the patch itself could be causing problems.

You could still try finding newest driver updates - even more important to constantly keep looking for newer driver releases on Windows 10, as besides MS changing things underneath frequently, hardware OEM's are fighting to fix driver bugs.

Try some of the google options for fixing Windows 10 shutdown problems:
https://www.google.com/search?q=Windows+10+slow+shutdown+hang&ie=utf-8&oe=utf-8

If you can, move to Windows 8.1/7 for better stability.

 

Yes, I am on the latest bios/ec/vbios. One thing I have noticed is that the shutdown seems to work correctly at random. It always works the first time, but I just had it work again on me and I haven't done anything different. It didn't work twice in a row, just once the first time today, and once just now after a bunch of other restarts.

 

Maybe it's time to see what's installed on your machine? Maybe a service in particular is taking time in correctly shutting down, causing your machine to hang? I keep my software quite minimalistic. I don't even use the Dragon Center application for example. Most of my space is taken up by games hahaha

 

Yes I will check when I return home from work.

 

Anyway the problem comes of nvidia because the same issues happens in Windows 7.

What is the last version did you see in Windows update for 980M? I have 970M.

 

thanks are you talking about something like this ?

 

I haven't checked directly with windows update. I am running 361 with full instability during battery mode, but I almost never use battery so I haven't investigated much, sorry. I will try checking it tonight.

NO and yes It is indeed the X400 series m.2 SATA SSD the one I have read about, but the link you showed is for the 2.5 inch version it says on the title. It is an error on the listing! Be careful and don't buy because the picture is wrong.

The X400 family has 2.5, m.2 SATA and m.2 PCIe so be careful with the model. I have only seen the m.2 SATA drive in ebay so far. And I have read trascend is making a 1TB drive soon too.