***The Official MSI GT80 Titan Owner's Lounge***

How do you turn on Bluetooth on GT80 SLI?

 

In SCM.
There should be a keystroke shortcut, but I don't know it.

 

Hello everyone, Today I spilled some coke on a few keys of my GT80 Titans keyboard. Left Alt key stopped working and the led is also gone off. 2hour later, the keyboard seems working properly except the backlighting. Backlights don't work right now and also 3 USB on the left side also not working. How can I solve the problem, if anyone can help, I would be appreciated.

 

If you are still under the Accidental Damage or Spill warranty period, open a ticket with MSI to get it repaired... Coca Cola eats away at metal for a long time, it can get worse...

 

Not unless you are handy, as I think that is a sealed keyboard - that's good news because it might not leak into the case of the laptop - but it might - if there is a chance you spilled enough liquid to roll around inside you should unplug it and take off the back and unplug the battery so you don't short something out.

MSI will repair it even if it's out of warranty, file a ticket and ask for repair help. Don't mention it's out of warranty, sometimes MSI will fix it even outside of warranty for free - but you won't find out one way or the other without opening a ticket

 

I will open a ticket thank you for the information. Also, I need disassembly information for the keyboard to clean with alcohol, in case MSI won't support. Even if I buy a replacement keyboard how can I replace it?

 

I haven't seen a disassembly of the keyboard section, you might check youtube for GT80 video's.

You might find a replacement keyboard on ebay...

Here's an old GT80 disassembly video:

 

I found an "assembly" video on a MSI FTP site also (For the 17A1 mainboard e.g. GT73VR).

 

Thank you, I watched the video but I am not sure if I can clean inside the keyboard unit. If nothing change when claned it, will search for the replacement keybord.

Could not find that video on ftp site.

 

There's more than one FTP site.
I found it only because I was trying to desperately look for the 'Unlocked EC' firmware for GT73VR (which i know exists because some people have had laptops sent back from MSI service centers, with the product name "Please Change Product Name." <---unlocked EC was installed.

If you want the name:

assemble---17A1 en.wmv
Disassemble---17A1 en.wmv

 

In addition to light off and usb problem, when I try to Fn +PGup, PGdown, (ligth,dim) indicator does not appear on the screen.

 

Just wanted to post that the mechanical Cherry MX brown keyboard that the GT80 Skylake has rules.

It's really good. Helps me with typing since it's full size.

What is the brand of that 1TB HDD? I know it's Toshiba. But what is the model?

 

Hey guys. I need to replace my 980m in my GT80. How do I know which GPU I need to buy? Has to be a 980m MSI card correct? Also can I get a 4gb instead of an 8gb just to save money?

 

I was under the impression that you could upgrade to the newer latest-greatest 1080-series video card.

I removed the 1TB HDD and it went perfectly into my Dell L702x, which already has one HDD.

In its place, I installed a Samsung 1TB 2.5" SSD.

 

Why do you need to replace the card? It is not a standard one and very hard to find for consumers. If it is not working, you have to send to MSI. And 980m is the best one that fits, 10xx series are not compatible.

 

Basically its shorting out. With the GPU installed the power brick loses power (the green light) when plugged into the laptop and nothing works. Once I take out the card.. laptop/power brick is fine. I thought I had narrowed it down to a bad MOSFET on the chip by removing each one until the short disappeared (and trial and error testing)... however after replacing that individual chip.. I was not getting anymore shorts, but the laptop itself was not recognizing the card so at that point I was at a loss.

 

A bad MOSFET might take out a few other components with it as well. Have you checked other components in the vicinity? Check diodes, voltage regulators and resistors. Like I said the chances of finding a GPU is extremely slim(you have to be checking Ebay), maybe you can try a motherboard repair service?

 

Pretty sure the 980M in the GT80 is standard MXM.

 

I luckily did find a GPU out of the same model laptop (GPU model numbers all matched up) however it did not work. I did notice that the chip that supplies power to various sections on the motherboard.. the part that goes to the GPU connector, when plugging power into laptop, jumps to ~15 volts then drops down to near 0. So I feel like, even though the chip on the GPU got fixed, that maybe something is wrong with that chip on that motherboard? I'm a bit of a novice in general at this so hopefully I explained it well. I had thought at first it dropped power because it didn't see a functioning GPU but now that I had replaced it with a good one and it still doesnt work.. I dont think thats the case.

So when you said check in the vicinity.. did you mean GPU itself.. or even the motherboard? Cause I do feel like what I found may be an issue.

 

Your GT80 has two 980m cards right? Have you tried swapping the good(old) card to bad card location and booting with 1 card?
I was referring to GPU as vicinity but now that you gave more info, it looks like the power monitoring goes into protection mode, maybe you could check those chips for shorts as well. This happens quite often with TV sets, when the Power supply board can't get the response it wants from a card or senses an overcurrent mode, it goes into protection mode.
I also had a problem like this with a bad power brick which had weak caps. The voltage was stable under no load, but as soon as I put some load the voltage was collapsing.

 

Sadly I have the Single GPU version of the GT80. I'm almost certain that GPU I got would have worked if there wasn't this odd issue with that one chip on MB. I'm pretty much at my end of knowledge at this point. I'm not sure if replacing that chip on the mother board (the ones with all the power outs from the chip and where one of them goes to the GPU and has the voltage issue) will fix it or not? That's the only thing I could think of to do at this point.

I do appreciate the additional feedback/information Hede!!

 

Can you read the part number on that chip or better yet could you upload a photo of the general area it is located?

 

Why yes! Yes I can.

https://ibb.co/daH5U5

I believe that link should work (pic was too big to add here). The empty slot top right is the GPU slot. The chip in question is the 4301 RQ7B8. If you need a better picture of the surrounding area just let me know And thanks again for the continued assistance!

 

That 4301 IC seems to be available in Aliexpress and dirt cheap, might be worth a shot to replace it. Also could you check K72 , 117AL and caps above and below for shorts?

 

Funny story(not funny). While driving, randomly, it hits me that these laptops have a GPU button. Remembering that the button swaps to intel graphics I decided to check into it. After some reading I realized the button should be lit if using dedicated graphics, which it wasnt. So after pressing it, and restarting, sure enough the new GPU works. I suppose when the card died it swapped itself to integrated graphics. Sadly the old card, despite swapping the bad MOSFET, is still dead, but at least I have a functioning laptop now with a 4gb 980M instead of an 8gb 980M which shouldnt make too much difference in gaming. Found the GPU for ~400 so I cant complain too much.

 

But, Intel iGPU isn't working? It should have booted into Windows using the Intel GPU.

Congrats on getting it working again. Maybe you can sell that dead GPU to the place you bought the replacement, or maybe they can fix it?

 

Yea the Intel GPU did kick in. It just didn't cross my mind that I had to swap it manually back to dedicated :|

Live and learn I suppose. Also that's a great idea about the GPU. I'll have to message them. Thank you for that.

 

MSI is such a ****ty company. Lmao.

 

And you registered just to enlighten us with this gem of wisdom? Come on Steven I know you're a student but can't you actually explain what your issue with your laptop is, or post in the correct forum section about it?

 

They said they would upgrade the MSI laptop graphics card, but not anymore. =[ T_T

 

There is an upgrade swap program to upgrade to the next higher model for a discount but it's not free. There is a thread on that. Maybe you're angry about the fiasco about the upgrade (many people are), but there are mature, and immature ways to handle that. And posting your very first post to act like Donald Trump is not the way to go about it.

 

Steven, you can still trade-in the whole GT80 laptop and get it swapped for a new GTX 1080 SLI or GTX 1070 SLI GT83, or a GT73 1080 / 1070, and even a GT73VR 1070 SLI

MSI has a deal going on right now to trade in for a GT73VR TITAN SLI-058 for only $100!! It has an older 6820HK CPU, but still that's a great deal. Trade-in cost does vary depending on what you have to trade-in... so ask MSI:

Email directly to [email protected] and ask to sign up for the trade-in for USA, it's still going on now and MSI USA says the trade-in's for GT72 / GT80's will continue through the 2nd generation Volta laptops.

 

Hmm, confused. Not sure whether to believe you, or not...... looks unofficially official. Is there anything on MSI's forums saying what options are available? Or an official announcement? Excuse me, but it just seems totally fishy I'm on a 3rd party forum discussing trade in options.

 

Why would you not believe him? This is an *official* MSI supported forum. MSI reps do monitor and post here from time to time, as well as many of the authorized MSI resellers.
Just do what he says. And please don't act with the way you did in your first post because they will be far less likely to help you if you're raging at them. For some people it's been slow but smooth otherwise, although some really had to fight for it. All I can say is good luck.

 

I don't work for MSI, I'm trying to help you out by sharing what I've heard from MSI.

I told you the deal that was told to me, and I gave you the email contact for the person that told me. Ming works in the MSI USA department doing the trade-in's.

"Hi scott,

GT73VR Titan Pro-866 doesn’t have CM238 Chipset. The new Chipset is HM175.

GT73VR TITAN PRO-425 is out of stock and we have already phase out product on this model since Q2.

GT73VR Titan 4K-480 – with gtx 1070 and CM238 – Trade in cost $550

We are currently having a deal for GT73VR TITAN SLI-058, which your trade in cost is only $100."

IDK how long that particular trade-in offer for the GT73VR TITAN SLI-058 for only $100 is good, I just heard it yesterday from Ming. The MSI trade-in team are off till Monday now, so it's likely that offer is still available. There's only one way to find out, ask Ming via the email I posted.

The ongoing MSI trade-in deal for USA MSI GT72 / GT80 owners is still going on, and they have stock of GT73 and GT83 laptops for doing the trade-in, ask Ming how to sign up for it and get a list of the trade-in offers available.

I should mention that it can take days or weeks sometimes for people to get answers from emails. That response took a little over a week. Sometimes I get responses the same day, on average it takes about a week.

Don't be shy, if you haven't gotten an answer in 7 days, resend the email and ask if he missed your last email - the process works if you are polite but persistent. They are way overworked in that department, and although they are diligent and hard working, things slip through the cracks so keep contact going with them even if you don't hear from them right away.

 

@Falkentyne Hey man, thanks for the help. "slow but smooth otherwise", I guess that's all I can do at this point, email, we will wait and see with the galactic speed of RMAs. Thanks for the good luck!

@hmscott Really? 2nd generation Volta laptops? Hmmm, I wouldn't hold my breathe for a deal like that; seeing as this "first" graphics card upgrade plan/process of MSI seems to be quite the hassle to even do, but who knows. Thanks for sharing your email reply from MSI USA. I guess everybody gets different options depending on what model laptop they bought and what MSI still have in stock. Hopefully I can trade in my GT80 for a new GT83. Also, thanks for the help, you've been very detailed and helpful! God bless.

 

The USA MSI trade-in offer is said by USA MSI / Ming to be good through 2 generations of Nvidia GPU's, just like the original USA MSI promise of 2 generations of Nvidia GPU upgrades to GT72 / GT80 buyers. This came from the USA MSI trade-in group, confirm with Ming.

USA MSI says you can trade-in your original GT72 / GT80 for a Pascal GPU notebook from USA MSI and then trade-in again for a Volta GPU notebook.

That's what USA MSI came up with to follow through with their promise of 2 generations of GPU upgrades for the GT72 and GT80.

To get technical, if you have a Maxwell GPU in your GT7x / GT8x you can upgrade to Pascal then Volta. If you have a Kepler GPU in your GT7x (GT8x started with Maxwell), then you can upgrade to Maxwell and then Pascal - but no further upgrade to Volta for those laptops.

 

How about trade-in in other country beside USA? I'm confused that the trade-in policy only effect USA customers.

 

The original offer was intended for the US market because that's where the "promotion of GPU swapping capability" was offered. However, some other MSI branches actually followed suit after the US office. So your mileage can vary.

 

guys, i have another problem with my MSI GT80.
I was trying to find the solution for the long booting (up to 10mins) and unability to "wake up from sleep mode" (which I posted here several months ago and still no solution).

so i tried several solutions and boot several times in the process.
then this happen: the battery indicator blinking orange color. basically my battery no longer able to charge to 100%, it maxed at "95% plug in but no charging" status.
I've tried resetting the EC (holding power button for 12 secs) and activated MSI battery calibration tool, but the problem still there.

I googled and read from other MSI laptop owner's lounge that this blinking problem is the sign of the battery failing.
But it seems to me the battery life still good (with minimum wear level) since i was able to do 1H 40M video playback with dGPU SLI active (like before the problem arise).

So, any suggestion?

 

Frankly, I doubt your problem has anything to do with the battery. Mine says 98% plugged in, not charging all the time and I don't have any problems booting up. Although mine isn't blinking orange color.
If it was me, I'd check my power brick and cable (because that orange blinking), then disks, RAM and other hardware for errors, then I'd reset CMOS (through the pinhole on the bottom) and if that wouldn't help, I'd reinstall Windows (from scratch).

 

Todays batteries have monitoring in them to prevent overcharging. This extends the life of the battery. Usually the lowest they will go will be about 93% (it varies between makers) before they will start charging again. A slow boot up can indicate failing hard drives. I'd check those carefully. Especially if you have a RAID setup.

 

I already un-RAID the SSD. I installed Windows 10 on both SSD #1 and #2, then try booting up from both of them (one at a time). The booting took 10mins for both. I haven't try using a brand new SSD though. And i'm planning to do it this week.

About the battery, i'm fully aware of the "overcharge protection". The problem is, before the "orang blinking", the battery able to charge up to full 100% before the protection kicks in (ie. 95% available, plugged in not charging). Now, it never reach 100%, the charging always stop at 95% and orange blinking kicks in. The confusing part is of course, the battery life still "normal" like before the problem occurred (assuming orange blinking is a sign of a dead battery). .

 

I'm sure you know you can check your battery wear level with programs like HWiNFO64 and such.

 

Hello I have a GT80-2QE i7-4720 and the battery light does not stop blinking when connected to the power even though it is charged, only stops blinking when I remove the power

 

Hey! I'm sorry to resurrect an old problem, but this weekend I experienced the EXACT same problem as you did, and you are the only one I could find with this model and problem. My 2,4,6,8,0, tab and enter don't work, only if pressed simultaneously (so alt+tab works, shift+2 makes @ fine). I couldn't find anything past your last post about this, did you manage to find a solution?

 

The problem is the keyboard connector itself. Try to remove it from the mainboard, then buy some "Deoxit D5" (trust me you will be GLAD you did) and then give the cable a full wipe, as well as the mainboard connector. Make sure there are no tears or rips in the cable. If there are, you will have to do some therapy to reattach the torn parts. If you have a digital multimeter, you can test for continuity when a button is pressed to see if you get a signal. Then reconnect the cable and everything should be fixed.

 

Sorry I'm just now seeing this. I did have to open up the laptop and find where the keyboard connected into the motherboard. It was a loose connection. Very odd symptoms, but that's what it was.

 

How do you do you turn on blutooth? I did it once and cannot remember how I did it.

GT80 SLI