[Official] Questions for the MSI Rep! #2

It's best to contact MSI Tech Support directly for these information but they may not provide sufficient details as it is outside of their scope of service.

 

I hate to butt in on the masters thread ... But this issue with missing TP controls span a vast number of notebooks.
DL this and use it: https://www.microsoft.com/store/productId/9NDJQ0F1679V
I don't see this ever being fixed, its been almost a year for my GT75.
Possibly Windows 11.

 

What possible Windows 11 ? Microsoft run their OS as a services now for their Store.

 

My point exactly ... It's been 1 year with this issue and I'm never expecting a fix from them.
This here is a workaround, its not even a patch.
'FIX' has to come from MS ... maybe it will be in W14?

 

Win10 is supposed to be the "last" Windows, what changes now is the build number, you could say you are already at Windows 13 or 14, given that you could count each major release a new windows..

 

Last Win build is still broken and new come in April. It's a complete Joke!

 

In what sense is it broken?

Its stable, and it works on my pc's..

 

Latest build (OS-build 17763.253)

We are now on Second guinea pig versjon on same patch and for the second time in a row. MicroSoft can't even deliver cumulative updates for this new version in same timeframe as rest of their older win 10 versions. This is not the normal. Why do you think this new version won't get them same time as the others?

See post #4640 in the thread.


https://forums.mydigitallife.net/th...07-194-253-pc-rs5.77945/page-233#post-1497037

 

Hi I was just curious will the stock ram for the upcoming GS75 Stealth be single ranked or dual ranked?
(if you cant answer because of NDA/Embargo etc. What is the current GS65 stealth stock ram, single or dual ranked?)

 

@MSIGeno What is going on the GT83 series? Noticed there hasn't been anything announced regarding an RTX release.

 

Pretty sure nvidia killed SLI on laptops, so I assume no more GT83 for the time being. I don't think they will kill the line and maybe use it for something else in the future, but no refresh with RTX laptops.

 

AMD Radeon Crossfire is still available as an option for 2 GPU laptops... how about 2x 300w Radeon Vega VII 16GB GPU's + Zen 2 16c/32t CPU?

That'd be a barn burner for sure.

Maybe wait for Crossfire Navi's... and this time MSI *please* give us a new 18.4" (or larger?) 1080p high refresh or 1440p high refresh display. I wouldn't want a 4k display, but I think a lot of eager 4k gamers would love one to be offered.

 

Well, they could slap a full fat desktop gpu and a nice socketed CPU in the GT 83 chassis, if they wanted/there was market for such a laptop.

 

Yeah, that would be a GT75 series, single GPU 17.3" model, the GT8x series has been for the most part a dual GPU system.

And, the AMD Ryzen laptops already shipping over the last year have socketed CPU's, although I doubt any will get the BIOS updates needed to support newer CPU's.

MSI could change that with their AMD Ryzen laptop(s), giving BIOS support for a couple of generations of CPU's, and at least making the GPU's on replaceable cards - probably not MXM though - allowing for easy repair and potential upgrades.

The industry as a whole, even the LGA / MXM laptops, haven't had a good upgrade path - with exceptions - as those laptop makers need to keep selling new whole laptops to stay in business.

This whole "upgrade" thing has been a bad thing for everyone, failing to meet customer expectations more often than not when it never happens, and not doing anything useful for the laptop makers either.

Those laptop companies need to sell whole laptop products, not get into to the enthusiast CPU / GPU upgrade support business, it's not profitable enough for the large companies.

Even a "minor" upgrade, installing a new battery instead of upgrading to a new iPhone, potentially cost Apple about 12 million new iPhone sales. These companies sucked into showing quarterly profits can't take the sudden drop in "new" sales, and given they plan years in advance it would take a long time to work in a new model that included "self-repair" and "self-upgrade", it's hard for them to make it work.

"My guess: the effect of the battery replacement program on new iPhone sales wasn’t apparent until after the iPhone XR and XS models were available. A few million extra iPhone users happy with the performance of their old iPhones with new batteries — who would have otherwise upgraded to a new iPhone this year — put a ding in the bottom line."
http://forum.notebookreview.com/thr...-report-suggests.812000/page-17#post-10851572

 

It will be 16GB x 1.

 

Does anyone have any know if the MSI GS75 has a trusted platform module (TPM).
No speculation please, Yes or No.

 

There's no TPM but PTT with GS65/GS75.

 

They have the Trusted Platform Module (TPM) - Intel ® PTT. See - https://www.logicsupply.com/explore/io-hub/intel-platform-trust-technology-ptt-tpm-for-the-masses/

"This model for system security got a face-lift when Intel introduced the Intel Platform Trust Technology (PTT) architecture, which implements TPM in system firmware. To your operating system and applications, PTT looks and acts like TPM. The difference is, PTT doesn’t require a dedicated processor or memory."

"PTT enables low-cost and low-power devices to support the same root of trust concepts enabled by hardware-based TPM. Furthermore, it supports all of Microsoft’s requirements for firmware Trusted Platform Module (fTPM) 2.0."

"There was a time when IT managers were forced to choose between IPCs with robust security or compact, low-power designs. Intel PTT puts an end to that need to choose."

 

So they don't have the "TPM" as is but a new PTT? Perhaps they are saving TPM for workstation class?

 

Ryzeki, they have PTT in the processor which works identically as TPM.
Some solution providers such as Symantec does offer software encryption for systems without TPM/PTT so nobody is stuck.

 

i know its a single stick. I wanted to know if that single stick is "single" ranked or "dual" ranked. i want to order a 2nd stick in anticipation to getting the GS75, but want to match that rank it is.

 

It's dual ranked.

 

You do realize that adding RAM to this unit is a board flip.

 

That is not true with the new GS75. One slot is under the service panel, which will be empty when you order it with 1x 16GB.

 

That's a good plus for GS75, back in the game.

 

3x SSDs for GS75 are all PCIe?
Why it says that one of them is SATA only?

 

it has 3 m.2 slots. Two of them are NVME and one is m.2 SATA only. Meaning that the last slot is caped at SATA speeds (750 MB/s), while the first 2 slots can go as fast as (4 GB/s) depending on the PCI-E.

for example: ________READ ________________WRITE
SATA III _______6.0 Gb/s ( 750 MB/s) ____4.8 Gb/s ( 600 MB/s)
PCI-E 2.0 x2 ___8 Gb/s ( 1 GB/s) ________6.4 Gb/s ( 800 MB/s)
PCI-E 2.0 x4 ___16 Gb/s ( 2 GB/s) ______12.8 Gb/s ( 1.6 GB/s)
PCI-E 3.0 x4 ___32 Gb/s ( 4 GB/s) ______31.5 Gb/s ( 3.9 GB/s)

Also a SATA m.2 SSD actually has 2 notches on the PCV board that looks like this: ___||||| ___||||||||||||||||||| ___|||||||

While a NVME PCV board connecter looks lie this: ___||||||||||||||||||||||||||||| ___|||||||

So you wont be able to plug in a NVMEinto the 3rd slot because the laptop will have an extra notch that will cause the NVME board not to fit.

You can however put a SATA m.2 into an NVME slot.

 

Thank you for your information!

 

6 Gbps = 600MB/s.
https://en.wikipedia.org/wiki/Serial_ATA

 

Do MSI reps still visit here? Wondering if it's possible to get the GS65 Stealth THIN-259 fingerprint sensor power button for the new GS65/75 from support or something and replace it yourself since there hasn't been any mention of Windows Hello for them

 

Any dates for review models. The laptop news stream has been dry and I'm thirsty

 

Sorry I did a quick copy and paste from a chart, didn’t fully check it so I guess the numbers are not exact, but it showed well enough the difference between them

 

They haven't been here for awhile, but if you need to reach out to them you can call the local office directly.

 

It’s been quite because NVIDIA has a NDA out or something similar. They are not even allowed to take pre orders until it ends.

January 29th is when the NDA ends so I’m guessing that there will be a flood of information then including reviews.

 

Tuesday is going to be a busy day hahaha

 

Been looking for some information myself, but HID has been pretty helpful answering any questions that I've had. Looking forward to Tuesday!

 

Hi. I have a question about RAM Upgrade to more than 16GB on MSI GE70 2PE Apache Pro

I know that question was asked a few times on different resources but I can't find clear answer, so please advise:
- is 16GB RAM limitation provided by hardware design or just by software lock in BIOS?

So is it possible to unlock somehow the RAM upgrade up to 32GB or motherboard doesn't support more than 16GB?

 

Official supported amount is 16GB, but the processor can handle up to 32GB from what Intel says.
Your mileage varies as MSI might not had tested 16GB modules so they can't make it work if it doesn't work.

 

GV62-8RE touchpad issues.

My touchpad on my new laptop seems very glitchy, slow, semi unresponsive, and inaccurate. These are the things I have tried so far.
1, Update drivers with windows update-no change
2. Rollback driver-no change
3. Uninstalling the touchpad in device manager and reinstall while in safe mode.
5. Adjust all the settings in windows.
6. Adjust settings in synaptics utility.
7. Install drivers from MSI support drivers.

The driver I'm running is 19.5.31.11 which is the newest driver for this device I believe.

I tried installing that driver from msi support page and it told me the one installed was newer so that's when I rolled it back but I didn't look at the driver that it rolled back to.

The touchpad acts like it's not tracking my finger. It's hard to explain. When I slide my finger the cursor will stop randomly while I'm still sliding my finger.

I don't have these problems with my Hp laptop and touchpad on my logitech k400 keyboard combo.

I bought the laptop from newegg so I can return it but its just a hassle I would rather fix it. I might check the motherboard connection.

At this point I think the touchpad is faulty. I have recently owned a few new HP laptops and the touchpads are very responsive and nice I wouldn't think a MSI laptop would be any different.

Is there anything else I can do to resolve this problem? It's been an issue since I pulled it out of the box.

Thanks

 

Maybe you have a defective unit, exchange with reseller and hopefully the next unit doesn't have such issues.

 

Do you think it could be a motherboard connection issue? It seems to work really good when I first start the computer then changes after about five minutes.

 

Lack of grounding, at least seems like that.

 

Well I guess I get to crack it open and check. Not really a fun reason to break into a new laptop.

 

Best to exchange it instead of doing it yourself.

 

Do all GT73EVR's with the 7820hk support NVMe PCIe Gen3?

 

GT73EVR has more limitations but it does offer support for 1x NVMe SSD.

 

Awesome that should do the job! I only need one. I was gonna be surprised if a 7820hk laptop couldn't support at least one nvme drive. I went with the crucial which seems to have decent reviews.

I also think I'm subbed to your YouTube, appreciate the response.

 

Is raid support available in some capacity for 2 slots then?

 

I returned the laptop. It had a bad ground.

 

Yes there should be raid support.