[Official] Questions for the MSI Rep! #2

Could I get some help over here?

http://forum.notebookreview.com/index.php?threads/802640/

Sent from my SM-N910T using Tapatalk

 

Yes my msi gt80 980 also not working at 100% I'm also trying to get in contact whith msi to trade min in for an upgrade or if I have to pay I'll like to get a gt83 1080

 

Is there an upcoming new systems from MSI?

 

Does the GS73VR 232CA come with an M.2 NVMe SSD?

 

It comes with a 256GB M.2 PCIe NVMe SSD plus 1TB 5400rpm SATA HDD.

 

Hello everyone,

I recently bought a MSI GT73VR 6RF (GTX 1080) and received it yesterday but I think the laptop is defective
I optimized it, ran benchmark (everything is fine) and installed all drivers so there are not any viruses, malware or anything.

Problem is the GPU and CPU temp and the fan speed !!

When gaming plugged in, my GPU is 87-90 degrees, CPU is like 80 degrees
IDLE plugged in, GPU is 65 degrees and CPU 50-60 degrees.

When gaming, the fan are becoming crazy ! Its scary lol

However, when unplugged in IDLE, GPU and CPU are like 45 degrees.


So what could be the problem ?
How to check if the AC adapter gives enough power ? How to check Mhz or Ghz ? (Sorry don't know too much in this field)
Problem may comes from here or from speed of the fans.

I paid a lot of money as a student and I don't know what to do ...

What are your normal temps in IDLE and GAMING in ultra ? Really important question for me !

If anyone has time to check my laptop with Teamviewer he would definitely save my life ....

Thanks to all of you.

 

This is how it is since you are gaming on a gaming notebook. You can repaste to improve the temperature, and you can also reduce graphics quality settings to reduce loading on CPU & GPU. Additionally, update BIOS/EC to the latest version available. When you play games, how's the frame rates? Also, you can use Intel XTU to undervolt and overclock.
https://www.thinkscopes.com/2015/12/24/skylake-overclocking-and-undervolting-guide/

 

@Kevin@GenTechPC Hello man.

I bought this refurbished, but from a company on amazon, had a problem with the same computer before (dead screen because) so they sent me this replacement.
I ran benchmark and out of 100 compiters, only 9 have better performance than mine (type user benchmark on google)

Already opened it, it is all clear and new regarding components.
I dont know how to apply paste.

Do you own this laptop ?
I updated BIOS and EC as well maybe thats where is the problem.

Where to check fan speed in bios ?
Maybe a fresh install with DDU will solve the problem ?

What do you think?

Thanks again!

 

What's your average result? How does it compare to other similar systems?
Repaste is best done properly by a professional and you do not want it messy.
There's no fan speed reporting in the BIOS.
Fresh install with DDU cannot resolve such issue.

 

@Kevin@GenTechPC Hello man.

Check the site userbenchmark for more information but thats just to tell you the computer does not have any problems regarding performance.

As I said, opened it and everything looks clear ...

I dont want to send it back as I already did with the first piece received and it will take too much time.

When changing to ECO mode, (balanced power plan) and browsing internet, i have 40-45 degrees CPU and 50 degrees GPU, is it correct ?

However, when in High Performance power plan, it goes up to 65-70 degrees GPU

However, when turning the laptop on this morning, the temp were 30 degrees for CPU and GPU, only when I plugged it in, it raises to 65 degrees GPU and stayed and between 40 and 50 for the CPU

What does GPU core clock and GPU memory clock means in Dragon Center ?

In ECO (Balanced) I have 810Mhz for GPU memory Clock but in Sport (High performance) i Have 5000Mhz, is that normal according to my laptop ?

CPU clock and CPU vcore are N/A

Really weird the laptop overheats when plugged in. Maybe defective charger ? Or battery ?

Anything I can do ?

 

These readings are normal to me. Which one does not look right to you?

 

Hello,
seems this is the right place to ask the question about the issue I am having with GT62VR 6RE Dominator Pro with Nvidia GeForce 1070.
I have been playing Witcher 2 and Witcher 3. Sometimes immediately when I start the game, sometimes after some 3 hour run, I start to see massive artifacts. It starts as one horizontal line a little below the middle of the screen but quite quickly grows to this (they continue after I quit the game and even when I restart my PC):



Over the span of 4 weeks it happened 4-5 times, but certainly not every time I try to run a game. I am pretty sure it has always happened when GPU has to deliver like very few FPS, because it is some static screen, and then it has to jump immediately to max FPS. I did not do any overclocking myself. First I thought that it was related to G-Sync or drivers, since quitting the game and disabling G-Sync fast enough, helped to get rid of this issue once. However, they appeared while playing without G-Sync as well. Also the latest Nvidia drivers did not fix anything. My current idea is that it is related to AC adapter or my GPU was overheating because I did not turn on sport mode before starting to play. Fan speed is always on auto mode.

These things disappear from the screen when I leave laptop shut down long enough, i.e. the next day they are gone.

Also, so far none of the settings in Nvidia control panel helped to get rid of these artifacts immediately, e.g. changing power from optimal to adaptive.

So, 2 days ago I installed Afterburner and started tracking statistics. When I experienced artifacts, I noticed some random small usage in GPU, although Nvidia was showing that no processes are using GPU.
I now play with Nvidia drivers version 375.63, as they are listed here. I also limited FPS to 60 in Rivatuner and disabled G-Sync. After this, the artifacts did not appear (but it might have been my lucky evening!). After 3 hours of gameplay, the temperatures of CPU and GPU rarely went above 83C, usually stayed at 80C.

I am new to this. This is the first gaming rig I own. So I have several questions:

1) should I worry that some parts of my laptop are really defect?
2) should I turn on comfort or sport mode before I start to play?
3) is it safe to track voltage while playing? I have no other tracking software apart from Afterburner.
4) is it safe to run a benchmark on my laptop?
5) could Afterburner itself register as a process on GPU?
6) If the problem is clearly related to GPU, and the warranty manual says nothing about GPU, should I even bother sending it for repair?

Any help would be greatly appreciated.

 

Why has there been no progress on the trade in program for customers who bought the gt72 and gt80 series laptops who were promised that they could upgrade their gpu? 5 months later and nothing? Does MSI not care?

 

Hello,

Two questions:
@Kevin@GenTechPC @Tanner@XoticPC @ryzeki

1) This new Vbios disappeared from the firmware section, why? something wrong with it?
2) My 1070 gtx reach 77-80 Cº and CPU 67/70 Cº while playing games, with default laptop clocks and default fan speed, are these temperatures normal?

Laptop MSI GT72VR 7RE

Thank you

 

Not sure about the BIOS, but if those are your max temps when gaming, yeah they are normal, good to great even.

 

Thanks for the reply,

Yeah its really strange, the new vbios is not avaliable in the official msi website anymore, im bit worried since i upgraded the vbios to the new one.
I think they are max temps when gaming, i didnt play many games yet because i purchased the gt72vr 7re a few weeks ago, but will play more games and let you know the max temps.

 

It's ok, just be on the lookout for new releases. I did a quick check and didn't notice any vbios there, so maybe they are working/updating that specific section. I wouldn't worry. As for temps, sure I recommend always monitor them in general, specially after months of use. If you ever see temps slowly getting higher over time, be sure to give maintenance and clean up your machine to avoid dust build up.

 

The vbios was there a few days ago, then suddenly disappeared, yeah maybe they are updating the vbios or something.
I will check the temps in the next months to make sure the laptop is safe, can you tell me whats the normal temps for cpu i7700HQ and gpu 1070 8GB while gaming?

edit

Almost forgot,

3DMark Ice storm benchmark, during the test when the fps reached 1000fps, the laptop rebooted by itself, all other 3dmark benchs run without problems and the laptop is working 100% fine with games, what do you think of this?

 

Not sure why that happens, though icestorm is not made for powerful systems, not sure what could have caused the crash. Are you overclocking your GPU?

Your CPU temps are more than excellent if they cap at 70 at best. Anything below 80 is good to go. For your GPU, i'd say 80 is on the top range for normal if under stress. I do get those temps too. Your GPU temps can maybe be improved, by a repaste, though I invite you to go to the owners thread here and check with other users to see what they get. I would assume anything between 70 to 80 is normal.

 

Hello guys,

Just sign up from france.
I'm the owner of a msi GT72vr 6rf, made a few upgrade on it, replace the ram for 16go of kingston, swap the 1to HDD to a 500 go Samsung evo 850, and also swap the ms 128go to a samsung evo 960 500go.

So here is my issue with the laptop : the heat on the palmrest on the left side, when gaming is barrely acceptable, after twenty minutes at most i have two options, stop playing or plus a usb keyoard.
After openning the laptop i saw that the 2.5 slot for the SDD or HDD is right under the left palmrest, which seems a big mistake as we all play with ZQDX.

No worry on the right spot of the palmrest as the only thing under is the optical drive.

So i bought a hdd caddy, sacrifice the optical drive and but the SDD on the right side, but big surprise it only runs on sata 2 !! really for a 1400 euros laptop !!

I've call msi support in france, open a ticket, there juste telling me they can do nothing! and that is normal the computer is capable of supporting 95 degree celcius, no helped from there !

I'm really wondering who thought about the intern design of the computer and the placement of each component.

Anyway if anyone have a tip of solution that would be great.
And also a reply from the community manager of MSI is really exepected

Cheers
Romain

 

Hello,

No OC, everything is set to default, cpu/gpu default clocks, default fan speed,

Just had another reboot, while playing this game Bulltetstorm Remaster,

Event log says this:



"Speed of processor 0 in group is being limited by system firmware"
"Speed of processor 5 in group is being limited by system firmware"
"Speed of processor 4 in group is being limited by system firmware"
etc

How to fix this?

Regarding temperatures, i was wrong, it depends on different factors:

- unlocked fps;
- videoram use;
- some games are more demading then others;

Some games i get this temperatures:

- 58/65 Cº cpu, 65/69 Cº gpu

Thank you for your time,

Waiting for the cpu reboot fix advise,

Cheers

 

What's your current version of BIOS and EC?
Have you tried updating the BIOS & EC firmware?

 

Hello,

Every single driver, bios, vbios, ec firmware, is updated, im using the last Windows 10 version as well.

This is not related to the kernel process power error, this error, among other errors, only happens after the reboot.

I think this is not software related but an hardware issue.

The reboot only happened, while playing Bulletstorm Remaster, limited at 90fps by the way, and 3D Mark Ice Storm.

Sometimes i can finish the Ice Storm bench without any problems, but today it was different, two reboots in the middle of the bench.

Important facts:

- No blue screen, no memory dump (windows options is set to create memory dump)
- Eventlog shows no errors before the reboot
- If i change in the windows options to no reboot if windows crash, the screen freezes and stays there
- Reboot Bulletstorm Remaster, 90fps limited - the game is not by any means demanding - , played 4 different games and a lot more demanding: no reboot
- It only reboots on Ice Storm bench, the less demanding benchmark of 3D Mark
- Lastest drivers/vbios/bios/firmware, Windows 10 last version, nothing running on background, no virus/malware
- Everything is default, cpu/gpu clocks, fans default, bios everything default

Reboot error, Eventlog:



Evento: Critico , Origem: Kernel-Power, ID 41 Tarefa 63

Event: Critical , Source: Kernel-Power, ID 41 Job 63

"O sistema foi reiniciado sem primeiro ter sido encerrado de forma correta. Este erro pode ter ocorrido porque o sistema parou de responder, sofreu uma falha ou ficou sem energia inesperadamente."

"The system has rebooted without cleanly shutting down first. This error could occured because the system stopped responding or lost power all of the sudden."

Google: "Ice Storm reboot":

"Spontaneous reboot (not bluescreen) is pretty much 99% surely a power supply issue.

It should be noted that Ice Storm is exceedingly harsh on the power usage of many GPUs - the framerate climbs to be so massive on modern GPUs that the GPU power draw can exceed what you'd see in games. A fully working system can happily take it, but I've also seen systems that are stable for everything else and do spontaneous shutdown on Ice Storm. And in every case trying with a better PSU gets around the issue.

So I guess the PSU in your case is kinda on the borderline - probably fine for most uses, but in extreme cases it can't quite handle the load."

-------------------------------------------------------------------

Feniks, explain how a software issue would cause a 'kernel-power' in the event log and no BSOD and no minidump. How does software bypass the operating system and force the motherboard to issue a hard shutdown to the power supply?

I just can not see how it could be a software issue. I think it must be an issue with household electrical system providing dirty power, or failing PSU, or issue with GPU voltage regulators running high FPS at low load, or issue with high CPU load and low GPU load causing a power supply cross loading issue, or something. It just has to be a hardware issue. If I were the one with the problem, I would definitely try a different PSU.

I dont know what to say, this is really strange.

 

What's your current version of BIOS and EC? Just want to double check.

 

Bios



EC 1785EMS1.107 , 2017-02-20

 

These are up-to-date, thank you.
In this case, perhaps do a fresh OS install with any version of your choice (prefer the latest and greatest), and verify the log viewer again.

 

Im using a fresh OS install, installed windows 10 creators update one week ago.

 

So this symptom exists since you have Win10 creator's update on it? What if you use a different HDD/SSD? And possibly installing an older version of Win10 OS to test with?

 

This problem is not related to Windows/Software, no blue screen, and no memory dump is created (even if i force it on Windows settings), that means its 100% Hardware issue.

The symptom is random, i can run 5 times Ice Storm and no problem, play 4 different games and no problem.

But sometimes, i run Ice Storm and in the first try, reboot, same with the games.

The symptom was present before the OS fresh install of creators update, when i purchased the laptop on 22th March, installed Win10 Anniversary edition, tried 3D Mark Ice Storm, and reboot.

I didnt care since it happened only on Ice Storm, but the other day i was playing Bulletstorm Remaster, and after 2 hours of play, reboot.

Its a strange situation.

 

I see, so it does seem like HW issue, do memtest and furmark to verify.

 

I have the MSI GP62MVR and i plan to replace the screen myself. Is it true that i should get a new Bezel before attempting to replace the display?
Mine came with a LP156WF6-SPK1 which isn't so good. I bought an AUO B156HAN01.2 panel. I need advice. Or i only need double sided tape?

Finally, what are the advantages of updating my BIOS and EC (Firmware). I have the older versions.

 

@Hugodra : i have a similar issue.I think its the gpu boost at fault.I limited my GPU with MSI afterburner with custom curve to only boost up to 1550 mhz...anything over that makes my laptop restart.I can play games for days on 1550 and I have 0 issues...but as soon as I raise the curve up to 1600 mhz,bam,screen freeze and restart.I already contacted the support and they said to RMA the laptop ( i provided all the possible logs and video evidence of it happening) ,so try to do what I did and see what happens.

 

Will the MSI GS63VR ship with GTX 1070? Heard rumours around this page that it will come with GTX 1070 this month. Confirmation? Please and thanks!

 

Probably with the "Max-Q" version with lower frequency if it does. It's looking like that GPU will be between the 1060 and 1070 in performance.

 

So basically, the only possible upgrade is the new GPU(1070)? No screen upgrade? Nothing else of that order? So I am safe to order the MSI GS73VR at this point and get a 1060?

 

I was thinking of getting GT72VR 7RE dominator pro 450 or dragon edition 638, both are 128 GB SSD version. I want to know if both support G-sync and have 120hz screen.

Sent from my ONEPLUS A3003 using Tapatalk

 

Yes both SKU have 120Hz and G-Sync enabled.

 

Has a release date been announced? :O

 

The max-q graphics cards that are coming out are pretty much a joke to be honest. The 1080 max q performs about the same as a normal laptop 1070, and i can only imagine that a 1070 max q will perform the same as a normal 1060.

this is nothing but a marketting cash grab to charge 1080/1070 prices for something that performs like the next tier down.

 

does that mean there's no point waiting for the next gen laptops that will come out sometime this month if the difference is negligible?

 

In my opinion yes, as the performance tests of the rumoured 1080 max q show that it is the same performance as a 1070 regular. Dont spend more for the same product.

 

Cool! thanks for the info!

 

Yeah... The Max Q 1080 seems to be actually below a 1070 in general. Might as well just use a 1070 at that point, right? I don't get these GPUs. We have lower TDP gpus already, why go ahead and butcher the bigger GPUs to fit a TDP.

 

Hmmmm. 1070M anyone?


Sent from my iPhone using Tapatalk

 

EXACTLY! thats exactly what i thought. The only logical conclusion i could come to was that they could just sticker the name "1080" onto the laptop and charge the price of a 1080 for sub par performance under the guise that it is actually a 1080.

This is just a giant cashgrab to scam the uninformed. Very sad but this is a very "nvidia" thing to do sadly.

 

I tried to ask in the other MSI thread but got no replies
Does anyone know where I can buy the Delta 330W PSU used in the GT73VR 7RF and 6rf? (please)?
thank you!

 

Why do you wonder?.Its called M$I.. Make $ (from) Idiots.
Now in theory, if the GT62VR / /72VR motherboards can handle the 330W,
It should be possible to put even a 1080 inside. But they are aware and afraid
of that, because they would make less cash out of it.

 

Haha, the funny part is that the gt72 and gt62 CAN indeed hold 1080's and very comfortably too. The gt62 barebones unit that the tornado uses is just a gt62 with a desktop processor and 1080. There is no reason for msi to not put it in other than infringing on their gt73 and gt83

 

Exactly my thoughts.
The Tornado got another motherboard, what opens the possibility for different milliampere/wattage
settings BUT.. this would be unlikely for the GT series since, it would be much more effort to arrange two production
lanes only for such a small transistor.

This is not NVidia lasering out CUDA cores or such, complete different angle.
OCing, modding, tweaking was always community stuff and for FREE!

Unlike the people here, people like svet are making a little fortune by forcing you to "donate"
Juristically, this has nothing to do with donating anymore.

I wrote thousands of posts on OCN and some other sites helping people out and sharing information.
Its bad anough they started crypting the 10xx bioses, what is generating even more forced "donation"

I worked long time at a hospital, how about you "donate" me something so i can go and bring you
what you need, and dont forget to "donate" the doctor too.

This is stupid.

 

Agreed. Though from what I'm hearing they will fit between the other cards in performance. Not sure why they didn't just name them "[one model lower] Ti", would have avoided some confusion.