[Official] Questions for the MSI Rep!

Post #728 still not answered?

 

Hey whatsthepoint, unfortunately i cant really answer this specific question without going into NDA material. sorry about that.

 

Hmmmm,I think it won't be included in new notebooks until MSI gets rid of all the 1st generation N1525 with Bluetooth 4.0 that has pairing issues

 

Hi geno sorry to bother you, i have MSI GE72 2QD Apache and recently i have processor throttling problem every time speedstep enabled in the BIOS.
and here is some logs from event viewer

No Speedstep


Speedstep Enabled


Throttling to 1.2GHz


Power Options



Is the problem caused by BIOS? Adapter? other Hardware?

I already reflash the BIOS-EC and tried the older BIOS-EC too.

Edit: this only happened when playing games or benchmarking.

 

Is the problem present when not using speedstep on bios?

 

No, when Speedstep disabled there's no throttle at all.

Here's HWiNFO64 Log when doing Fire Strike. (Speedstep On)

Code:

https://docs.google.com/spreadsheets/d/1FR0mg-fNZY7JFRbqO9Mg1Q6xA16fTDldOIoQDeQ8tYE/pubhtml?gid=879153997&single=true

Some new Log

Code:

https://docs.google.com/spreadsheets/d/1Qj0QUkd6palnO198UVVSRsT5JFHFkqvl-RtlHGsB0R0/edit?usp=sharing

Edit: When on normal usage (such as browsing, watch movies) HWiNFO shows 3.2Ghz as minimum. is that normal?

 

That is odd behaviour. I have a similar issue but worse on my lenovo T540p. When I enable inted speed step on bios, it gets stuck to 800mhz all cores, forever and I can't raise it. This does not happen at all with any of the T540p from my coworkers.

Maybe something is installed that is causing the issue? I don't know. For now I would suggest to disable intel speedstep. Even if disabled, it doesn't mean it will load the CPU hard or anything. I use 100% state on all my MSI laptops and battery is not very affected when idle or light tasks, thanks to good TDP control.

 

Yeah, for now i'll disable Speedstep, but with speedstep being disabled i can't get the Turbo speed.
I'm suspecting that the PSU might cause the CPU to throttle since it's only 120W or the BIOS has bad Power Management.

Hey ryzeki would you capture your GT80 Event Viewer, is there something like in my Event Viewer?

Oh one more thing (this is why i also suspect the BIOS)
Every time it throttles, Event Viewer logs this.

 

Interesting, I don't have anything in my event viewer like that. The PSU might be a limit and they hardcoded a TDP limit so that you can't strain the PSU with too much power. Maybe resellers can help out too, along with Geno, to find out if this is a BIOS limit that can be overriden.

 

Geno, i have a GS70 with 970m and have a few questions for you:
- Will Steelseries engine 3 make it way to GS70?
- Can my GS70 run Nahimic? It's originally not supported. But i hope it's just a software, and i can use it after a BIOS update.
- I'm testing Windows 10 and find that Sound Blaster Cinema 2 not compatible, will it be in the future?
Thanks ahead, Geno! Great machine so far.

 

If it's the PSU then the problem could be solve just by buying/using higher W PSU and i'm already looking at some 180W PSU. If it's the BIOS, i'm relying this on Geno/MSI hope they can fix it.

 

Nahimic is a software feature but could be limited by machine through BIOS.
Driver update won't be ready until Win10 is released, however there's no confirmed news from MSI.

 

Sound Blaster Cinema 2 is hardware-based (a chip inside), so am i right thinking SBC2 is better than Nahimic since Nahimic is just software-based?

 

It's software, not hardware-based.

 

Hello, I have a question for anyone who might know. I have a neuro-ophthalmological disorder that makes looking at modern LEDs and CCFL lighting physically painful, and often is accompanied by feelings of vertigo, migrane, or motion sickness.


I recently read Anandtech’s review of the newly refreshed GT80 Titan, and I noticed the inclusion of both in-depth color temperature and general color controls, plus the addition of an anti or low, blue light mode.


Sadly the Titan does not have G-sync, which I understand comes with a standard 75hz screen. However, with the SLI’d GTX 980m’s general FPS should be high enough, and smooth enough that I won’t have any problems. As jittery, juttery, and unsmooth frame rates also cause me trouble due to highly sensitive eyes and apparently oddly wired brain.


I was wondering however if the newly release GT72 Dominator Pro G might also have all the Color temp, settings, and low blue light mode that the Titan seems to come equipped with.


The Low blue light, and in depth color temp settings are extremely attractive. Sadly, without the G-Sync, the Titan isn’t an instant buy, where it otherwise would be. I assume this has to do with nobody making an 18 inch 75hz IPS screen. Still, the Pro G seems like it could be an adequate trade off.


Thanks to anyone who answers. You have no idea how much I appreciate it.

 

MSI you should build 15,6 GT with G-sync and manual graphic switch from GT72, 35-40mm thick or even less...
You are after new tech so maybe you will be interested in this Coolchip tech

 

Thanks Kevin, but is there a chance you're mistaken?
On the MSI page it says:
"Sound Blaster Cinema version is exclusive on certain models. Please download the installation file from the MSI global website’s download page of your model."
That means not all models have Creative's chip.
Nahimic don't have this note because it's simply a software.
Much appreciate if someone can help make it clear.

 

Does anyone know the expected release date for the Gt80 with the skylake chipset?

 

It's installable on certified hardware, but it's a Realtek chip which is not a Creative Labs chip. Basically, it's a software-based modification so your experience in audio will be better than stock.

 

Oh, i got it. Thanks Kevin. So between Nahimic and SBC, what should i get?

 

You know, this is a very subjective question so it gets personal.
Both of these are software-based audio modifier to enable virtual surround so the result should be similar, but Nahimic focuses on headset quality, especially the microphone so it seems better than SBC2. Nahimic supposedly can filter out certain distortion in the sound output which makes user experience more enjoyable.

This is a FAQ posted by MSI below, I just found out that it was posted today.
https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3281

 

Much appreciated, Kevin. You've got a new future customer. By the time i'm bored with the 970m, you guys will be the first i'll look into. But that's the story of 2 years later

Edit: So based on MSI page, i updated my BIOS which supposed to supports Nahimic. But it doesn't. I can install it, but can't open it nor seeing any different in sound? Thanks ahead.

Edit#2: I finally got it working. The Realtek driver from MSI page isn't compatible, i updated the driver directly from Realtek page and Nahimic works now. But Nahimic's profiles aren't working.
I did a research and there are people who on the same boat of me.

 

Hey Geno, I have the MSI Titan GT80m... I did not purchase the SLI configuration so I only have 1 GTX980m, I was wondering how easy is it for me to add another 980m and run SLI? Is it as simple as buying a second 980m and connecting it? Thank you.

 

Hi there, I would appreciate some help with an annoying problem i'm having with my $2000 laptop here. GT72 2QD Dominator (970m) owner here. Ive had this laptop since Nov and as far as i can remember since owning this beautiful machine, i've had an issue with it powering on. Mostly when coming back on from sleep mode, but often when doing a cold boot as well. Symptoms are as follows, when i turn it on, the power indicator LEDs come on (next to pwr button and gpu toggle button) the keyboard backlight comes on, fans turn on and the screen, althought its black, appears to be on as well but there is no display. I think i can hear the HDD come on as well. For all intents and purposes, the laptop is on but the display is blank. This happens probably 75% of the time i turn the machine on, doesnt matter if its been put into sleep mode or a cold boot. I've googled the issue and found some users are having the same exact issue as me but there does not appear to be anyone offering a viable solution. I called MSI customer service but i dont think the rep was very smart, and his only advice was to restore the entire laptop back to its factory settings and if that doesnt work to send my laptop back to them for servicing/replacement. I feel as if there is probably a better solution to this problem that would correct the issue rather than just wipe my machine back to its default state. Please, if anyone can help me i am desperate, I love this laptop but for $2000 it should be suffering from such annoying problems like this. Thank you in advance,
Justin

 

Does anyone know the expected release date for the Gt80 with the skylake chipset?

 

i do

 

So when is the release date?

 

Hmmm you would be surprised at how many issues a complex system like a PC can experience. First things first, is to forget about the mentality of "I bought X for Y$" lets focus on the problems to see how we can solve it or if you will need to setup RMA to get your machine fixed and ready to go.

To expand the issue further, when booting, do you only get that blank screen, or does the MSI logo appear and then becomes a blank screen? One thing that comes to mind, that you can try, is to try booting with only one RAM stick at a time.

Also, have you tried updating your BIOS?

Hahaha, read Geno's sig

 

Hey Joseph21,

Our MXM upgrade program guarantees up to 2 future generation cards. As this is the "first generation" of the MXM kits, we are currently not offering upgrade kits for sale for this current generation. However, whenever the next generation MXM cards come out, you CAN buy the kit with 2 cards and have SLI goodness.

 

Hi guys. I have a MSI GT70 2PE. I'm planning to upgrade my RAM to 32gb of 2133MHz DDR3L. For example this one: http://www.amazon.es/Kingston-Hyper...125&sr=8-1&keywords=ddr3l+2133#productDetails

My question is if my laptop would be able to run this ram at the highest (2133) frequency. The performance difference is important for me not for gaming but for my job. Thank you very much!!

 

thanks a billion. I to got the titan with a single, and have been looking everywhere for the heatsinks ,pads and all . Found the card but nothing else LOL. i will wait for the next gen i guess.

 

Thanks for replying Ryzeki. To answer your question, Yes i do see the MSI logo appear before the screen goes blank. I do not know how to boot with one RAM stick. I have not updated the BIOS yet for my system. Perhaps this will be my next step at this point. I have updated the nvidia display driver at least 5 times since i purchased the system if you think thats relevant info. Do you suggest going ahead with a BIOS update at this point?
I found someone with the same issue on the MSI website forums who made the following suggestion: "It seems like OS and drivers issue. You can spend hours finding the problem or just re-install windows. You don't have to format whole drive. I had the same problem with stock windows 7 on my gt780dx."

Any help is much appreciated, thanks,

- Justin

 

Geno if you have any input/advice on the issue i'm experiencing i would love to hear it. I was hoping you would be able to help too as you're the MSI rep around here. Thanks to Ryzeki tho for offering his suggestion, I will try a bios update later today when i have time and post results.

 

If others users have fixed the problem by reinstalling windows entirely, then you can consider doing that. the best would be to backup your current important that, and proceed to reinstall windows from scratch.

But if you don't feel like doing that yet, I would suggest to try updating your BIOS and EC firmware to the latest, going to the MSI support page for your notebook model. See if this helps. If it doesn't the booting with one RAM stick, you need to turn of your laptop, remove the battery, open the bottom cover and then remove one of the RAM sticks. Afterwards, try booting up.

 

I am sure Geno is probably looking into it in any way he can, but you have to remember that Geno is a community manager and not MSI's tech support. Hopefully he can channel your issue with MSI and see what MSI thinks, though you should also seek help directly from MSI tech support.

 

My suggestion also would be to update the BIOS and EC Firmware first to see if that helps. If that doesn't help then definitely try a full wipe and restore. If others have fixed the issue with a wipe, then you know at least that can be your fallback plan.

As ryzeki said, im not the tech support at MSI, but I most definitely want to help out wherever i can with our awesome community here with any issues you guys have.

 

No words? If this is not the appropiate place sorry guys

 

I guess it should work in theory, but I am not sure many users run their memory at such speeds. Typical speeds I have seen are around 1866mhz. A few users I believe do have 2133mhz on their sig.

I do know a GT80 user that does run their RAM at 2133mhz or so, but other than that, it would be a first for me

 

I am really trying to figure out if I should wait for skylake & ddr4... Should I expect the new gt80 models around mid August?

http://www.pcadvisor.co.uk/news/pc-...chips-coming-in-first-week-of-august-3618388/

 

I seriously doubt that. The first chips will be desktop CPUs and after a while, mobile. I doubt you will see any skylake CPU until around October or even end of the year. If you are not in a hurry, sure, you can wait, but remember it is always a wild goose chase.... you will wait for a new CPU and memory, and after you buy it, guess what? New GPUs. So you can choose to wait for new GPUs, and then we will have something else new around the corner.

 

Actually I was under the impression that most of the cpus will all be released by August/september:

• It will bring DDR4 support
• PCH which is the hub that connects the CPU with some peripheral components (display, disk and more) will be integrated into the CPU. This should result in a lower system power consumption
• FIVR will also be integrated into the CPU
• The socket will be the Intel 1151, a change from the Haswell/Broadwell 1150 for desktop CPUs
• Sata Express allowing for much higher data rates than Sata 3.0 (more than twice) while being back compatible
• Much better support for very high resolution playback with integrated GPU (think 4K and up)

 

Uo! Thanks! Do you have the link to some forum or the contact of the user? I would like to contact him

 

I know, but most of those are of no consequence for GT80 for example:

DDR4 support is a must for the future but little use right now. Currently it is hardly a performance improvement, but instead a power consumption improvement of sorts. It will be much more relevant in years to come. By which we will have better CPUs/GPUs and all.

As it stands, you get a battery life of around 4 hours on integrated while doing light tasks. You will get an additional hour of light tasks and maybe 20 mins more out of extensive tasks. Since GT80 is a Desktop replacement, I am sure the extra battery life is nice and all but not a deal breaker.

I am not sure what would FVIR would help with yet. Sorry.

Socket is of no consequence.

Sata Express is nice But it's not really something that can be a deal breaker, considering the speeds you can already achieve, in my opinion but nonetheless it is a welcome improvement.

Support for high resolution on the iGPU is, I suppose, nice, though in the case of GT80 you are not using the igpu for 4K displays.

The main benefit would be increased performance per clock, so hopefully skylake will bring a nice improvement. Otherwise, I don't see the point in upgrading.

 

Try sending a PM to majster msi.

 

Will I be able to put quadros in the gt80

 

Yes, it's very possible but the original heatsink may not be compatible with it.

 

Question:
Are all the GT80s created equally other than the GPUs? I'm asking because I my credit card will only cover the dual 965M model right now. At some point though, I'd like to upgrade it to the 980s. Will that be doable?

 

It should be, because Quadro GPU tend to use lesser power compared to Gaming GPU so the boards would be made the same to be cost-effective. The only issue is if the PC is indeed a Quadro-based then the system itself may possibly come with lower wattage of AC adapter, or the motherboard itself could be made with lower power draw which cannot handle anything higher, which I think does not make any sense therefore we shouldn't be concerned about this part.

 

Can i update gt60 2pe nvidia driver from nvidia site/nvidia experince?

 

Have you tried it?
If Nvidia has included the hardware ID for your GPU then it should work, otherwise the installation will be refused.