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    [Official] Questions for the MSI Rep!

    Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. Schwartz

    Schwartz Notebook Guru

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    Can the GE72 2QF run 2x16 GB?

    Can it be upgraded to a 980M 8GB?

    Can the GE72 6QF be upgraded to a 980M 8GB?
     
    Last edited: Jan 23, 2016
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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  3. Schwartz

    Schwartz Notebook Guru

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    Thx

    Does the GE70 have 2 x 2.5 drive bays?

    Does the 937-176322-217 have 2 x 2.5 drive bays and can it be upgraded to a 970-980 and IPS?

    Does the MS-1763 have 2 x 2.5 drive bays? ( Can this be upgraded to a 970-980 IPS? )
     
    Last edited: Jan 24, 2016
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Does the GE70 have 2 x 2.5 drive bays?
    No.

    Does the 937-176322-217 have 2 x 2.5 drive bays and can it be upgraded to a 970-980 and IPS?
    If you buy the one without SuperRAID.
    IPS is standard on majority of the models, but please double check with your vendor directly to confirm.

    Does the MS-1763 have 2 x 2.5 drive bays? ( Can this be upgraded to a 970-980 IPS? )
    [/QUOTE]
    Same as above.
    IPS can be installed manually if you possess such component.
     
  5. Katiecat

    Katiecat Notebook Consultant

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    Bump. I'd really like to get a response to this, please.
     
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  6. Porter

    Porter Notebook Virtuoso

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    I second this. We really need an official response to this please. I have a friend at work that is interested in buying one like mine, but I can't recommend it until I know what/when the fix will be.
     
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Power Boost is not a bug or a faulty issue but more of a bonus feature that provides more power to the system during heavy gaming.
    If you find this feature to be an annoyance you can reduce visual quality settings in the game so it does not drain battery power.
    Even if the system does drain battery power, this behavior sometimes isn't constant but intermittent.

    Otherwise, we can suggest MSI to make this feature optional.
     
  8. Katiecat

    Katiecat Notebook Consultant

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    You're correct that Power Boost is strictly a benefit in and of itself, although it would be nice to have an option to disable it. However, you are completely ignoring my actual complaint, which is that the EC firmware limit is set not only well below the rating for the AC adapter, but also completely insufficient to run the notebook at completely stock settings, even with an undervolt on the CPU. When the battery is depleted or absent, the GPUs barely outperform 980Ms by a slim margin, and that's not even when the CPU is being heavily used. Please stop trying to sell this as a feature on the 6QF when it's really just being used as a band-aid for either a woefully underspecced power delivery system or a simple unwillingness to allow even one adapter to be used fully when two would be optimal for the system.
     
    Last edited: Jan 26, 2016
  9. Porter

    Porter Notebook Virtuoso

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    Thanks for the response Kevin. It is disturbing that some of us bought version based on the fact that it does not mention coming with the power boost feature, and that from what I have heard, the previous 980m version did not have it either. It should be an option we can check or uncheck based on our needs.

    Second, but related issue, can you also suggest they raise the power limit of the 980 desktop version, since it cannot draw anywhere near what it's 980m little brothers can, and not even draw the stock adapter rating. I think someone here spoke with MSI and they said it would only pull about 300w from the 330w output rated adapter.

    This has greatly affected our performance, and combined with the lack of power boost when battery is drained, we get basically the same performance as the 980m version that costs a lot less. We would appreciate your efforts!
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It's H/W limitation, is there an AC adapter out there that can supply more than 330W? Probably, but this has always been the same limitation.
    AC adapter needs buffer to avoid overload since no AC adapter is 100% efficient and safety is most important.
     
  11. Porter

    Porter Notebook Virtuoso

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    It is limited well below 330w (300w according to what MSI told one person) and in addition to that normally you can get well beyond 330w output, plus run dual 330w like I am so even 660w is still within their limits. All my Sagers work this way with no EC limit, and the previous GT80 with 980m SLI did not have a limit according what what I read on these forums. Also in the test (review) unit they were able to pull much higher than what we see here. That in itself is very misleading, I read reviews that show the system pulling 411w at the wall, while mine never goes above 330w at the wall under any circumstance (even overclocked).

    Please understand I am not being picky, I am trying to point out an issue that we really need resolved. Anything you can do to convey the importance of this to MSI would be appreciated. I would be completely happy even if they just put a setting in the BIOS where we could disable (or at the very least raise) the false limitation, they could put in a disclaimer, just like I've seen in some BIOS overclocking, where you do this at your own risk, etc. The CPU and GPUs already have power limits, there is no need for this additional false limit that is well below the adapter spec.

    Thanks again Kevin, I appreciate your help in this matter. +1 for GenTechPC
     
  12. Katiecat

    Katiecat Notebook Consultant

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    It doesn't matter how efficient it is, because they rate their adapters by output power, not input. If you look at the Delta Electronics product list, even though they don't list the ADP-330, every other adapter on that page shows an output power rating equal to that number. As far as safety goes, users of older GT80 models report being able to pull 400W regularly from the wall when they overclock heavily, which is just about 340W at the computer, and they use the same adapter.
     
  13. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Did you find any AC adapter that's higher than 330W that we can try?
     
  14. Porter

    Porter Notebook Virtuoso

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    You don't need on higher than 330w, just use the standard 330w output adapter that tons of notebooks have been using for many years. This is the ONLY notebook that will not use all of the power. It is limited to under 300w for some reason. Which is less that the 980mSLI model can use from the same exact adapter. The adapter is not the issue, it is the EC in the GT80S with desktop 980s that has the issue.

    On top of that you can indeed connect two 330w adapters as I have, using a dual 330w adapter and it works fine, however it just draws a total of under 300w from the available 660w form the two adapters.
     
  15. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    How did you get 660W from 2x 330W? Can I see your setup?
     
  16. Porter

    Porter Notebook Virtuoso

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    Sure, it's just a simple adapter. Not much to it but it works great. No load balancing but it does draw from both adapters at the same time. Unfortunately I can only draw 300w from it currently.

    https://www.amazon.com/gp/aw/d/B01AKBEQJ4
     
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  17. Raiderman

    Raiderman Notebook Deity

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    I have what should be an easy question for Eugene. It may have been posted, but I am not going to browse through 117 pages of this thread. The question is, where in the heck can I buy some things from the dragon collection? ? Everything is so hard to find, its almost laughable. Backpacks, keyboard covers, mice, shirts, etc are practically non existent. Is that not what people crave, and should be readily available? Thanks
     
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  18. MSIGeno

    MSIGeno Company Representative

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    Hey guys, i have an answer from our HQ team about the power draw issue.

    They have acknowledged this problem and have been doing some analysis and safety testing to find a new way to re-arrange the power plan of the laptop and improve the drop of performance. Once the new plan has been fine tuned and fully tested, we'll make those versions of the firmware files available for download. :)
     
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  19. hmscott

    hmscott Notebook Nobel Laureate

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    Thanks for the positive Update, glad to hear MSI are going to respond with a tuning fix to provide more headroom for performance for the GT80S SLI 980 :)

    @Katiecat @Porter

    http://forum.notebookreview.com/thr...us-owners-lounge.785384/page-53#post-10189670
     
    Last edited: Jan 29, 2016
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  20. MSIGeno

    MSIGeno Company Representative

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    Hey Raiderman, unfortunately we dont have very many retailers who are carrying our accessories in the US. i know you can find a couple of them on newegg (mice/mousepads), but shirts, backpacks, in the US we usually either bundle or give them out for promotions/events.
     
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  21. Porter

    Porter Notebook Virtuoso

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    Thank you very much for the info. I would be more than happy to help if you have some final testing you would like to do before final release.
     
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  22. Raiderman

    Raiderman Notebook Deity

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    I sure would like a Hecate backpack, and a GT70 Keyboard cover, I found a DS-200 mouse on Amazon....used....kind of. It was a demo mouse. I have searched everywhere, even asked a couple Aussie sites if they would ship to the US, but they said they could not. Seems to me that the US market would eat this stuff up, as I know I would. Newegg offers a very limited selection as well. They dont even have the latest mouse. It is kind of disappointing that these items are not more readily available.
     
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  23. Yanm

    Yanm Notebook Enthusiast

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    I have a question Geno. Did the GT60 series get discontinued? I've been looking around on Xoticpc, GenTech and other sites and I cannot find it at all. I even looked on MSI's site themselves and found nothing. I'm guessing I've overlooked some notification of it not being continued somewhere, but I still think I'd have seen or heard of anything like that by now.
     
  24. Katiecat

    Katiecat Notebook Consultant

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    Thanks for the update! The way you worded that still has me pretty concerned though... are they keeping the low power limit and just reallocating more of it towards the GPUs? Don't get me wrong, I'm glad MSI is addressing the issue, but that would mean the battery would still drain at stock clocks and settings, and that power has to come from somewhere, which means CPU performance would probably be crippled.

    I doubt this, but is there any chance MSI could help out Svet to create an unlocked, at-your-own-risk EC firmware so that people with a two-adapter system could get the most out of their hardware? Of course, any resulting damage would be completely at the user's expense.
     
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  25. scorpio187

    scorpio187 Notebook Consultant

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    This year MSI is celebrating its 30 year anniversary. Can we expect anything special coming (laptop-wise) from you guys in the near future? :)
     
    Last edited: Jan 30, 2016
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  26. MiSJAH

    MiSJAH Notebook Deity

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    And please let it be a GT62 with DTCPU and DTGPU!
     
  27. scorpio187

    scorpio187 Notebook Consultant

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    You know what would real sick? OLED screens!
     
  28. litotes

    litotes Newbie

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    hi there, I just got my 4k MSI GS60 ghost pro 4k (haswell i7-4720HQ). After reading on the forums, Ive read the panel would have a 48hz refresh rate. However, Intel shows that the panel has a fixed 60hz refresh. Ive checked HWinfo about my screen type, and its the following screen ;
    Monitor Name (Manuf): SAMSUNG LƒFL156FL02-P01
    After checking it out, it seems it has a 60hz refresh aswell. Whats going on? Does my model has a 60hz or 48hz refresh rate? Im confused.
     
  29. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    It did get discontinued. There haven't been new GT60 models out for a little while now unfortunately.
     
  30. nightingale

    nightingale Notebook Evangelist

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    There was a final edition gt60 i think a while back where it had a 970m and a 4k screen.
     
  31. ZerockX

    ZerockX Notebook Consultant

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    Model: GS70 2QE
    After installing lastest SCM through service page, it reports .NET Framework error as below.
    Note: I did reinstall NET Framework, reinstall SCM, none of them works. Rolled back to previous version and still working fine. I suspect this release only works with those newer models as there is "RestrictModel_DeviceName" in the log. But still, it's in my model service page.


    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.MissingMethodException: Method not found: 'Boolean WPFOSD.Cfunction.GetModelName(WPFOSD.RestrictModel_DeviceName)'.
    at MSI.SCM.SCMII.SetWMIValue(ControlType CT, Boolean OnOff)
    at MSI.SCM.SCMII.MainForm_Load(Object sender, EventArgs e)
    at System.Windows.Forms.Form.OnLoad(EventArgs e)
    at System.Windows.Forms.Form.OnCreateControl()
    at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
    at System.Windows.Forms.Control.CreateControl()
    at System.Windows.Forms.Control.WmShowWindow(Message& m)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.Form.WmShowWindow(Message& m)
    at MSI.SCM.SCMII.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


    ************** Loaded Assemblies **************
    mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1063.1 built by: NETFXREL3STAGE
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
    ----------------------------------------
    SCM
    Assembly Version: 13.16.1229.0
    Win32 Version: 13.016.01229.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SCM/SCM.exe
    ----------------------------------------
    System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
    ----------------------------------------
    System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
    ----------------------------------------
    System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
    ----------------------------------------
    System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
    ----------------------------------------
    System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
    ----------------------------------------
    System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
    ----------------------------------------
    WPFOSD
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SCM/WPFOSD.DLL
    ----------------------------------------
    PresentationFramework
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1063.1
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll
    ----------------------------------------
    WindowsBase
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1063.1 built by: NETFXREL3STAGE
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
    ----------------------------------------
    PresentationCore
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1063.1 built by: NETFXREL3STAGE
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
    ----------------------------------------
    System.Xaml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1063.1 built by: NETFXREL3STAGE
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll
    ----------------------------------------
    System.Management
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
    ----------------------------------------
    PresentationFramework.Aero2
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero2/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero2.dll
    ----------------------------------------
    UIAutomationTypes
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1038.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/UIAutomationTypes/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationTypes.dll
    ----------------------------------------

    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.

    For example:

    <configuration>
    <system.windows.forms jitDebugging="true" />
    </configuration>

    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.
     
  32. superguy25

    superguy25 Notebook Evangelist

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    What's the latest on the GT62 replacements?
     
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  33. woolfman72

    woolfman72 Notebook Consultant

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    I recently picked up a GT72S DOMINATOR G-037 and i have tried searching the msi website and everywhere else and can't seem to find an answer. Does MSI have a utility to update drivers and such? For what i can tell it says not to use MSI live update. I have registered my laptop and the only thing i see under the download section is what seems to be multiple help desk choices that all look the same .
     
  34. ryzeki

    ryzeki Super Moderator Super Moderator

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    I don't think there is one. You can look up for updates if you must over their website, or externally for things like killer networks/nvidia GPU etc.
     
  35. sabesh

    sabesh Notebook Guru

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    What's the Adobe & sRGB color gamuts for the 4K panel on the GS60 4K 6QE models? I can't find the answer in any of the reviews. Thanks.

    Sent from my Nexus 6P using Tapatalk
     
  36. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Someone released it awhile back but others whom had tried the profile reported non-effect with it.
     
  37. sabesh

    sabesh Notebook Guru

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    Not sure what you're saying?.. I'm looking for readings (%) of Adobe and SRGB gamuts that the 4K panel is capable of, thx.

    Sent from my Nexus 6P using Tapatalk
     
  38. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Sorry, it is sRGB 93%, and AdobeRGB 73%.
     
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  39. sabesh

    sabesh Notebook Guru

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    Manufacturer released specs or was this tested by someone? I find that manufacturers tend to exaggerate a bit :) Thx.

    Sent from my Nexus 6P using Tapatalk
     
  40. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    There was a data sheet (pdf) released a long ago but it was lost over the internet.
    It is true that the manufacturer may exaggerate the spec a bit. ^^
     
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  41. MSI Myco

    MSI Myco Company Representative

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    It's a possibility ;) Hopefully we'll get more news as time gets closer to the anniversary!
     
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  42. vasjok

    vasjok Newbie

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    Hello.

    According to official page for MSI GS60 6QE Ghost Pro this laptop has:
    • Thunderbolt 3 port which supports 2 4K monitors at 60Hz
    • Mini DisplayPort 1.2 which supports one 4K monitor at 60Hz
    # Question 1 is: if I plug in the 1st 4K monitor into miniDP, and the 2nd and 3rd into Thunderbolt via splitter, will these 3 monitors work at 60Hz simultaneously?

    # Question 2 is: Where to buy splitter Thunderbolt --> 2 x miniDP? Does it exist?

    Thanks :)
     
  43. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    EDIT: Per Katiecat, Thunderbolt can be split now, the max is 2-display using StarTech adapter.
    http://www.startech.com/AV/Converters/Video/thunderbolt-3-to-dual-displayport~TB32DP2

    The MiniDP can too, see below.
    http://www.amazon.com/StarTech-com-MST-Hub-Mini-DisplayPort/dp/B00JLRBC7S
     
    Last edited: Feb 9, 2016
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  44. Katiecat

    Katiecat Notebook Consultant

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  45. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Nice, thanks for the new product update and I've corrected my previous post.
    This product wasn't available and it's not widely available yet. ($98)
    https://www.google.com/search?outpu...c..0.0.0.c6pI9dyaW7E#spd=16462579280183594667

    Actually, this is the first one that was available. ($35)
    http://www.apple.com/shop/product/HFQL2VC/A/moshi-mini-displayport-to-hdmi-adapter-4k
     
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  46. westcoastgeek

    westcoastgeek Notebook Consultant

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    Do we have any news on when the newly announced GS40 with the 960m and the external GPU unit might become available? I am waiting to upgrade and really want to stay with MSI as my current GE60 MSI laptop has been flawless, pretty much, so I figure I should stay with a good thing.

    Thanks for any news you have on these two newly announced products.
     
  47. mx6453

    mx6453 Newbie

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    anyone has experience with MSI GL62?
     
  48. vasjok

    vasjok Newbie

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    I would like to upgrade my GS60 6QE (add 16GB RAM and put 256GB SSD). But there is no quick access to RAM and SSD. So I must disassemble laptop completely to do upgrade.
    I have warranty 12 monthes. Will warranty be broken?
    (my country is Belarus)
     
    Last edited: Feb 14, 2016
  49. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You can do it but proceed with caution, if anything is physically damaged then warranty will become void.
     
  50. mikmock

    mikmock Newbie

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    Hello Geno,
    I just purchased a WS72 6JQ-008US and loving it! I do have 1 question concerning the LAN Ethernet driver. Device Manager shows me Qualcomm Atheros AR8161 but the driver is ancient v2.1.0.16 04/2013. I cannot find a current driver for it but when I am searching online it seems to somewhat related to the "Killer E2200"
    The MSI website shows a similar "Killer LAN & Killer Wireless" package that has drivers that are way newer: 2015-10-19.

    Do you know if it is compatible with the AR8161? When I unzipthe package there are several folders available so I'm a little reluctant to try the drivers in the Killer package.
    Any help would be appreciated
    Thanks
     
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