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    [Official] Questions for the MSI Rep!

    Discussion in 'MSI' started by MSIGeno, Sep 15, 2014.

  1. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Use Killer's latest package on their website, here it is below.
    http://www.killernetworking.com/support/driver-downloads
     
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  2. mikmock

    mikmock Newbie

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    Thanks for the quick reply. I could not get anything to install. The installer shows: No Killer Features Found. I tried thru Device Manager and even tried the standard drivers on the Killer website that indicated (No Killer Features)
    Any suggestions?
     
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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  4. mikmock

    mikmock Newbie

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    Ya I tried that one too. Even looked on VisionTek site, didn't find anything there.
     
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Can you go to device manager and grab that device's hardware and vendor ID?
     
  6. mikmock

    mikmock Newbie

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    Hardware ID:
    PCI\VEN_1969&DEV_1091&SUBSYS_116C1462&REV_10
    PCI\VEN_1969&DEV_1091&SUBSYS_116C1462
    PCI\VEN_1969&DEV_1091&CC_020000
    PCI\VEN_1969&DEV_1091&CC_0200

    I didn't find a "Vendor ID" but Manufacturer ID was Qualcomm Atheros
    Exact Name of LAN card: Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
    Current Driver is from Microsoft v2.1.0.16 4/2013

    Thanks
     
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try this one please.
    http://www.killernetworking.com/support/Killer-Ethernet-Wireless_INF.zip
     
  8. mikmock

    mikmock Newbie

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    KILLER! sorry just had to say that. Thank you so much for your expertise and hanging in there with me. This package finally worked, I have a Version 9.0.0.37 1/26/2016.
    I did notice when checking the Network Card Settings that under "Speed & Duplex" mode there was no 1Gbps setting but under the Windows "Network & Sharing Center" Status shows 1Gbps so I don't think its a big deal. Thank you once again & I'm really happy that I went with MSI, it's an awesome product, absolutely great support & NO Bloatware!
     
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  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Well done! Let me know if you need further assistance. :)
     
  10. maschkisiel

    maschkisiel Notebook Enthusiast

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    Wow, this is a good thread..

    I have MSI GT72 2QD with the intel i7 4810 and GTX 970m.

    Are we going to be able to use the Nvidia 980 for notebook cards when (if) they come out?
    http://www.pcworld.com/article/2984...ormance-in-a-laptop-with-geforce-gtx-980.html

    How do I check if my laptop has the optional USB 3.1 standard? I have 6 USB ports (I think they're 3.0) but hwo do I know for sure, and would I be able to upgrade them to 3.1?
     
  11. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You should be able to but then you may not reuse the stock heatsink unless the card comes with the right heatsink intended for GT72 (which exists).
     
  12. maschkisiel

    maschkisiel Notebook Enthusiast

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    Thank you! And could you help answer the second question about usb 3.1?
     
  13. zipperi

    zipperi Notebook Deity

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    Is there room? The 980 MXM seems to be larger than 980M by about ½" and 1" , don't know which is height and which width. Suppose the holes are still on the same place. Eurocom "laptop" fits 980M in SLI but just one 980.
     
  14. jamesoth

    jamesoth Notebook Enthusiast

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    May I know if the new GT72s with desktop 980 with 4K display has g-sync?
     
  15. HandlesIT

    HandlesIT Notebook Enthusiast

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    I would also like to know if the 4K display has g-sync, on the GT72S Dominator Pro 4K-059?
     
  16. Katiecat

    Katiecat Notebook Consultant

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    Still waiting on this.
     
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  17. Porter

    Porter Notebook Virtuoso

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    I second this. Please give us an update.
     
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  18. lichensoul

    lichensoul Notebook Evangelist

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    Third it :)
     
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  19. Daygecko

    Daygecko Notebook Guru

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    4th :vbconfused:
     
  20. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    I don't think I have seen it on any of our specs for that model. Normally, all the other GT72 models with G-Sync also have a "G-" in the model name, which this one doesn't have it included.
     
  21. EasyJoe

    EasyJoe Notebook Geek

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    Hey guys, could some of you tell me the difference between the GT72 Dominator G-831 and the GT72S Dominator PRO G-219 ? Specifically the case, cooling and/or external interfaces

    I'm pretty sure that both of them must have the same motherboard (both have Intel CM236 chipset, GSync, Thunderbolt and MXM slot) but aside from the CPU, GPU and storage I can't tell one from the other... It would be surprising if the smaller model can be transformed (via upgrades) into the bigger one
     
  22. EasyJoe

    EasyJoe Notebook Geek

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    By the way, weren't the Mobile GSync tech similar to FreeSync ? I mean, based on eDP features ? If so, that model *should* be capable of GSync as long as the display is connected to the dGPU right ?
    The other issue would be the display, but since it's a 4K display, it's almost certain that it supports the required protocol version
     
    Last edited: Feb 28, 2016
  23. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    I don't know of any differences in the case, cooling, or exterior. Usually the Dragon editions or Tobii models are the ones that have differences, most others are the same in those areas. Basically, the biggest difference is the 980m on the 219 and the 970m on the 831, and Bluray on the 219 vs the DVD on the 831.

    There can also be a difference in the graphics card, I believe, whether it is G-Sync capable or not.
     
  24. EasyJoe

    EasyJoe Notebook Geek

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    Well that's interesting ... so I could buy the cheaper model (actually the G-019 is even cheaper but it's based on a different board, so probably PCIe SSD won't work on that model) and upgrade it to PRO eventually :D

    Even if not advertised, it's highly probable that the G-831 is GSync capable, taking into account that it has manual GPU switching, which also means that the display is connected directly to the dGPU. In any case if someone can confirm this will be much appreciated ;)
     
  25. EasyJoe

    EasyJoe Notebook Geek

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  26. hmscott

    hmscott Notebook Nobel Laureate

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    There are also the differences between the current generation (Skylake) GT72 frame - connections / USB 3.1 support / True Thunderbolt 3 / motherboard chipset and the GT72S Skylake to consider.

    Get down into the details as much as possible in the MSI product page specifications, and see if you can find more specific details elsewhere, images of the insides, etc.

    Maybe someone at MSI can provide some specifics of features the GT72S has that the GT72 doesn't.

    GT72S series comes with Super RAID 4 technology – Part 1 : amazing performance
    https://forum-en.msi.com/index.php?PHPSESSID=t1prsklj9ira4ofbriins2rpc0&topic=261296.0
     
    Last edited: Mar 1, 2016
  27. hmscott

    hmscott Notebook Nobel Laureate

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    The main difference between the GT72 / GT72S you are looking at, besides the USB 3.1 speed / TB3 / RAID 4, is the CPU i7-6820HK.

    The 6700HQ is 5% Slower than the 5700HQ, and about the same as the 4720HQ, but you can't OC the 6700HQ. That means you are stuck in the Turbo range it shipped with.

    6700hq specs.JPG
    6700hq performance comparison.JPG

    The 6820HK will run at 4.0ghz, some a little faster, maybe 4.1ghz, maybe 4.2ghz.

    And, that is way faster, 30% faster at 4.0ghz than the 6700HQ. It's worth it to stretch for this CPU. :)

    Here are the GT72S's currently with the 6820HK.
    http://www.bhphotovideo.com/c/searc...Ns=p_PRICE_2|0&N=0&srtclk=sort&Ntt=msi+6820hk

    The GT72 -019 also has the 6820HK, but is missing the rest of the GT72S goodies. It's also a discontinued model.

    MSI 17.3" GT72 Dominator 019
    http://www.bhphotovideo.com/c/produ...72_dominator_019_17_3_gt72_dominator_019.html

    The GT72S -034 looks like a good balance:

    MSI 17.3" GT72S Dominator G-037
    http://www.bhphotovideo.com/c/product/1187649-REG/msi_17_3_gt72s_dominator_g_037.html

    And, it has a $100 rebate in effect :)
     
    Last edited: Mar 1, 2016
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  28. EasyJoe

    EasyJoe Notebook Geek

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    I guess you didn't get the info right, the 6700HQ should be around 20% faster than the 4720HQ (according to MSI), and the 6820HK is about 30% faster, but I was planning on undervolting anyway to reduce heat and noise.
    I'm actually more interested in the CM236 chipset (available in all models aside from the G-019) than in the unlocked CPU, just because of the VTd since I do plan to use it, but paying 100 for a %10 speed boost is not worth it for me at least.
    I'm happy with turbo alone, mostly because the cooling solution is designed to keep the 6820HK under control, which means that for a weaker CPU it should provide a superior thermal capacity to keep the turbo running for longer.

    Nevertheless, your point is perfectly valid, and in fact if not for my mundane requirements, I would go with the G-037 :vbthumbsup:
     
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  29. EasyJoe

    EasyJoe Notebook Geek

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    Another question, I've been reading about the fan coolers on the GT72(S) that are always on, there is no way turn them off when the machine is on idle ? Automatically of course...
     
  30. EasyJoe

    EasyJoe Notebook Geek

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    Certainly the GT72 only says SuperPort and it appears that is only USB 3.1 and not TB3, but for me that's not really a problem, I'm not planning on using eGPU since I'll have MXM slot with full PCIe x16 bandwidth :vbcool:

    Unless MSI has an error, both motherboards must be similar (taking the CPU and the Alpine Ridge out of the equation of course). So that RAID x4 must be something locked on the BIOS of the "smaller" models or an "expansion" since the both of them are using, but in any case, I'm totally against hardware RAID because:
    - The implementations are proprietary, so if the machine dies, the only way to actually recover the data from the drives is using the same controller (same laptop model).
    - Most implementations are actually software RAID installed in BIOS (I suspect that this is the case)
    - There is no management interface within the OS, so if you have RAID 1 (cloning) enabled and for some reason want to stop/pause it, it's impossible.
    - There is no performance advantage if compared to software RAID.

    So, at least for me, that's just a marketing gimmick :no:
     
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  31. ryzeki

    ryzeki Super Moderator Super Moderator

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    Hahaha it's not about what "MSI said". The 6700HQ is not around 20% faster. Intel is very much to blame though. I doubt the average 6700hq on other non gaming machines even reach my 4720HQ performance at all.

    Also turbo limits are hardly thermal. It's a time window based on power draw. I am no longer affected by power draw though, so you could say my 4720HQ is in its final form :)

    I am not going to disclose how just yet. There needs to be more testing.
     
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  32. hmscott

    hmscott Notebook Nobel Laureate

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    The 6700HQ is under clocked as compared to the 5700HQ and 4710HQ, per the specs I included in my post, but I left out the source URL:

    Intel Core i7-6700HQ benchmarks (vs Core i7-5700HQ and i7-4710HQ)
    http://www.ultrabookreview.com/8839-intel-core-i7-6700hq/

    It's sad, but Intel continues to slice away at all the performance metrics for laptop CPU's which doesn't leave much latitude to play with without dropping performance on the entry level CPU, the 6700HQ, including locking it down from OC.

    The 6820HK is the next bump up, and the 6920HQ another bump beyond that - both OC and both have higher base and Turbo clocks.

    The other little slice of performance lost is the 2w drop in TDP max, from 47w in the 4710HQ/5700HQ to 45w in the 6700HQ. You lose 1x or 2x sustained performance, past the short term Turbo.

    With the 5700/5950HQ you can get 35x sustained 4 cores, but the 6700HQ/6820HK/6920HQ are likely 33x max sustained 4 cores.

    All GT72S's now have either 6820HK's, or 6920HQ's - in the highest end 980 / 980 SLI desktop GPU models.

    But, like you said you don't need the high CPU performance for gaming.

    Please come back and let us know what you end up getting :)
     
    Last edited: Mar 2, 2016
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  33. EasyJoe

    EasyJoe Notebook Geek

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    Sorry, my bad, I was fooling myself with the an marketing ad, so shameful ... :oops:

    What do you mean about the power draw ? Even having enough power wouldn't guarantee a constant turbo, when the boost is in play the temps go up faster, that's what i meant with thermal capacity, but i don't get you ? You're telling me that the turbo is based in some kind of capacitor of sorts ? Hmm, you've made me really curious ! :huh:

    But after reading all that, I don't want to settle with a "crippled" CPU ! Looking at the benchmarks and the specs you're totally right. Why Intel would do such a thing ? :mad:

    Is the 6820HK so much faster than the 6700HQ (Without OC) ?
    Although 2MB of extra cache is quite a bit, I don't think it matter much on current real world workloads, so the difference must be the clock and power limits.

    Honestly, the most CPU demanding task I do is not gaming, from time to time I push it with rather large compilations (C/C++), here even the extra cache matters, but since it's not so usual (at least not the large ones) I was focusing on gaming only... Would it make a BIG difference ? Going from the 6700HQ to the 6820HK ? (the large compilations are mostly custom embedded Linux builds, and they really beat the crap out of any CPU)
     
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  34. EasyJoe

    EasyJoe Notebook Geek

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  35. hmscott

    hmscott Notebook Nobel Laureate

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    The scores will be higher when the 6820HK is set to run at 4.0ghz, instead of stock speeds.

    And, these reviewers didn't even put the Power Plan into High Performance, so the benchmarks kept down-clocking the CPU. I put the blame on MSI Gaming Center. Uninstall that as soon as you unbox (after backing up recovery volume with MSI BurnRecovery).

    MSI Gaming Center has 3 modes, and even Sport mode doesn't get the best performance. Use Windows Power Plans, BIOS OC for CPU, and MSI Afterburner for GPU OC +125 +250 to start (max is +135 +350(?)). GPU memory is very sample dependent, but most GPU cores will OC to the max stock vbios lock of +135.

    That is the problem with the 6820HK, it's stock clocks are lower than the 6700HQ, but will run at 4.0ghz easily.

    IDK why, but most every review runs it at stock speeds when the 6820HK is meant to run at 4.0ghz. And, why do mfgrs ship it without running at 4.0ghz.

    It's something I pointed out before it shipped, someone is going to take it out of the box and be disappointed with the performance, not knowing they have the 2nd best CPU in the Skylake line up.

    So sad. MSI puts the 6920HK in all their top end GT72S's with 970m/980m, and most people are clueless on how to take advantage of the additional performance headroom, even reviewers.

    And the best CPU, the 6920HQ ships the same, but has higher default clocks so at least it will benchmark better out of the box :)

    Just remember, if you get the 6820HK, set the 4 cores ratio's to 40x - everything else can before left at stock settings. If you want to try 41x or 42x, you will need to make other tuning adjustments.

    Have fun :)
     
    Last edited: Mar 2, 2016
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  36. EasyJoe

    EasyJoe Notebook Geek

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    Does any of you know how's the international support for MSI ? I live in Mexico (which is a very BIG problem when it comes to this stuff), and according to the MSI local website, they have support here, but I want to buy my lappy on the US because it can be much cheaper (My family lives there so they can send it to me later). In Mexico gaming laptops are horribly overpriced, even with taxes included is like being assaulted in broad daylight :tears:

    I've read on a couple of MSI resellers on the US that the warranty is "2 Year MSI US/Canada Parts & Labor 1 Year Global Warranty w/ Lifetime Tech Support", the interesting part is the Global Warranty.
    Let's say I get my new shining laptop and for some VERY unfortunate reason it shows a hardware problem (usually I can deal with software issues by myself) and it needs to be sent for warranty repairs, could it be done in Mexico ? or it would be necessary to send it to the US ?
     
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  37. hmscott

    hmscott Notebook Nobel Laureate

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    @ryzeki can you help out @EasyJoe - and anyone else in Mexico have some insights for him?
     
  38. EasyJoe

    EasyJoe Notebook Geek

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    That's a lot of good info right there !!!
    I've read a lot about the GT72(S) and the thing that amazes me is the cooling solution ! To be able to take that much heat out and keep the case so cool it's quite a feat. It's not surprising you can run the 6820HK at 4.0ghz.
    How would it compare to the desktop 6700K ? I know that one is a beast, 91W TDP is not something you can joke around so the 6700K should blow the mobile sibling out of the water, but I want to know by how much :)
     
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  39. EasyJoe

    EasyJoe Notebook Geek

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    @hmscott, do you know if the GPU throttling problem got fixed ? ( this problem) or at least if there is an "unlocked" bios out there (something like Prema's bios for Clevos) ?

    And thanks for the assistance, it's really appreciated :vbthumbsup:
     
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  40. hmscott

    hmscott Notebook Nobel Laureate

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    At stock speeds / same speeds, the 5950HQ + 980m SLI is getting the same performance as the P870 6700K + 980m SLI.

    Up to +135 +350 for my 980m's it stays the same, but once they use the Prema BIOS/vbios they can push the hardware past set limits and outperform stock by a nice margin. +200 +300 is an easy tune, and puts them ahead.

    The MSI's have Svet for unlocked vbios / BIOS, so I could "unlock" more power, but those safety limits are there for a reason, and I am happy with the performance I have, more than enough for my use.

    Voiding my warranty by using a non-MSI BIOS, burning something out trying to get that last mm of performance on my personal hardware $$$, isn't my thing.

    The P870 980m SLI can use up the single 330w power supply quickly, and take advantage of 2 x 330w once it stretches it's legs.

    That 95w CPU puts the 2 x 980m's at 100w each immediately at the border of the single 330w.

    The GT80 SLI with "only" a 47w CPU is well under 330w load, but still has been shown to benefit a little from a 2nd 330w power supply.

    The single 980m in the GT72S is fine with it's single 230w power adapter, with 1 less 100w 980m to feed.

    As it turns out, the CPU is critical up to a point, being able to keep the 980m(s) busy, and a 47w CPU at 4.0ghz can do that nicely. :)
     
    Last edited: Mar 2, 2016
  41. hmscott

    hmscott Notebook Nobel Laureate

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    Are you thinking of GPU "limits"? Cause there is no GPU throttling problem with my GT80 or GT72's with 980m's that I know of. They run cool and get enough power.

    Prema's BIOS/vbios fixes were for Clevo BIOS/vbios, and Prema seems to have the advantage on the OEM maintainers - finding and fixing bugs in the stock BIOS/vbios quicker than Clevo - maybe he works closely with them too.

    You can "donate" to Svet to get "unlocked" 980m vbios/BIOS for many MSI models.

    Check with Svet here:

    Svet's Fermi/Kepler VBIOS/EC Tuner - [ver: 3.08c]
    https://forum-en.msi.com/index.php?topic=148273.0

    PM Svet on that board requesting vbios/BIOS when you get your MSI laptop, and give him the full model, BIOS version, vbios version, and he may ask for a vbios dump from your 980m/970m.

    Again, the performance difference you see in benchmarks will be measure-able, but end up at best being only a few more FPS in games - not really a game changer, at least for me.

    There is real danger in getting a bad firmware load, "bricking" your GPU/laptop, and you can push the limits too far and burn out your CPU/GPU - it's happened on all accounts.

    There is a fever to the whole OC'ing to the limit, but in reality it's a game unto itself that won't buy you much beyond the reasonable limits in the stock firmware, at least for MSI.

    At stock BIOS/vbios limits, you are getting the sweet spot of performance improvement. Safe, stable, and use-able.

    Beyond those limts, unlocking them, you need talent and experience to do it safely. Or, someone holding your hand that has done it before.

    It's not worth the effort / time for me, but if you haven't done it before, you won't know that :)
     
  42. EasyJoe

    EasyJoe Notebook Geek

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    That's kind of insane power for me :bigrolleyes:

    For me a single 980m is more than enough, and with Pascal close to being released, I'm expecting at least a modest increase in performance/power.
    Maybe with a bit of luck the successor of the 980m is very close to the GTX 980 at the same TDP, which at least for me (1080p gaming) is way more than enough for years to come
     
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  43. hmscott

    hmscott Notebook Nobel Laureate

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    That's another thing to keep in mind when investing in a CPU, it will need to be fast enough to feed the next generation Pascal GPU's. :)

    We don't know if even the 6820HK/6920HQ will be able to keep up with 2 x 1080 Pascal. They should be fine with single 1080 Pascal, not so sure about the 6700HQ...

    For SLI Pascal, a 6700k OC'd to 4.5ghz might be a good idea :)
     
  44. EasyJoe

    EasyJoe Notebook Geek

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    I'm not really interested on pushing the hardware (even the stock CPU is enough for my needs ATM), just wanted to know what features (if any) the unlocked bios adds/fix
     
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  45. hmscott

    hmscott Notebook Nobel Laureate

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    The custom BIOS's give you the ability to OC past the "safety" limits Nvidia / MSI put in their vbios/BIOS.

    There are other BIOS features they unlock too, as would the "Admin" key sequence for the stock BIOS, but so far it's not something anyone is missing.

    I would like the ability to turn off Hyperthreading, I have a Windows level work around using CPU Affinity, but to really turn it off in the BIOS would be nice.

    There are probably other BIOS tuneables I can think of given BIOS screen shots of current Svet BIOS settings, but if I don't see them, how can I miss them? :D
     
  46. EasyJoe

    EasyJoe Notebook Geek

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    Maybe DX12 helps with that too, but there shouldn't be any problem unless the game is CPU bound from the start in which case SLI won't help at all

    HT is not that bad, only in a few cases it becomes a drag, most of the time is very helpful :)
    What I'm looking for is a way to tune the fans, other laptops have OS tools or some BIOS mechanism to do just that, but I've read that MSI does not and only have the default profiles in place
    It would be nice to be able to set a heat/speed curve to my own taste ;)
     
  47. hmscott

    hmscott Notebook Nobel Laureate

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    Most/all high end gaming laptops CPU / GPU fans run all the time, at least at the "inaudible" 2300rpm "idle" range - some more some less.

    Even on the desktop, it's only recent years that GPU / CPU cooler fans will turn off completely - but those are massive coolers with heavy parts in them - not good for laptop use.

    It's not something you can get around, these high end parts put out a lot of heat.

    You can mitigate the ramping up of CPU/GPU fans by tuning them - putting the in Balanced/Adaptive mode.

    You can use undervolting where possible, reducing heat generation.

    Elevate the laptop rear exhaust to vent heat up and into open space instead of out across the desk maybe bouncing back into the cool air intakes.

    And, use fans to cool from the bottom / sides, and go one step further and get a portable air-conditioner to vent ice cold air into the cool air intakes :)

    Sound reflections can amplify fan noise, so be sure to put sound deadening material around the laptop to stop those reflections.
     
  48. hmscott

    hmscott Notebook Nobel Laureate

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    "Silent Option" Fan Control Application for MSI Laptops
    https://forum-en.msi.com/index.php?topic=255972.0
     
  49. Porter

    Porter Notebook Virtuoso

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    I am sure I have had gaming laptops recently that were either off, or at least ran very quiet/low rpm when idle. What I don't understand is why the GT80 with such awesome cooling, CPU running at like 40C, needs to have the darn fan running so much.

    I would much rather set it for "quiet" mode and it allows the CPU to run at 60,70, 80 and no or low fan. My issue is no matter what setting, power usage, or frequency it always runs the same level when just surfing and/or idle.

    It makes no difference between gaming mode or green mode with the CPU set for 5% max. Yes it is much quieter than max fan, but the point is anything below max fan and I have zero controls over how they operate. It will sit there and hum all night long while I'm sleeping (and I can hear it across the room) when other models would appear silent. I have never experienced this before and frankly it doesn't make sense to me but it must just be the way it was designed.
     
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  50. hmscott

    hmscott Notebook Nobel Laureate

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    The Asus laptops, G750/G751 were running their fans at "idle" all the time, but most people thought they were off, they were so quiet. My CPU idle temp was 32c...

    40c is for me, a bit "hot", I like to see the idle CPU temps in the 30c range. But, for the GT80's that would require an "audible" fan speed, so MSI engineers let it run hot.

    The GT80(S)'s should have a 3rd fan, dedicated to the CPU, with short heatpipes from the CPU to the heat exchanger exhaust to assist in dumping the heat more efficiently. I think with a center mounted exhaust port the CPU would be better cooled.

    You should ask MSI to update "Silent Option" to work with the new GT80S's.

    I would stop using MSI Dragon Gaming Center, uninstall it and use the Windows Power Plans, Intel XTU for CPU tuning, and MSI Afterburner for GPU tuning.
     
    Last edited: Mar 2, 2016
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