[Official] Questions for the MSI Rep!

CPUs have 3 limits: Power, thermal and current.

CPU Speeds, including turbo, is measured against the designed power draw of the cpu. Intel puts most of their Core i7 line at 45w for the current skylake, and on haswell, the HQ processors were capped at 47W. This means the CPU runs at up to 47W from design. this is why they have like "Core i7 4720HQ at 2.6ghz with turbo to 3.4ghz" so they assure it will work always at 2.6ghz at least, but will turbo its speed up to the power limit allowed of 47w. In the case of haswell CPUs, 3.4ghz is around the limit of 47w, any higher speed passes that. Turbo is measured in time allowed past this 47w limit, and in lower end core i7s it allows up to 57w or 58w for X time period. I believe 28 seconds, or 1 minute or so. This timer starts as soon as you cross the 47w. In my 4720HQ it can be overclocked to 3.6ghz quad, and depending on the load it means around 54w load, so it lasts 1 minute at full 3.6ghz, then drops speed to regulate at 47w power. That is turbo from intel.

What does this mean? Every single intel CPU that is not unlocked, and is not tweaked by the user, will behave this way. Not matter which high end version you get. The highest end versions like 4980hq and 5950hq can draw much more power compared to lower end CPUs, and that's why they reach 4Ghz or more. But since they are not unlocked, if you don't tweak them, they will also run into power limits at some point.

For current CPUs, the 6820HK is supposedly unlocked and runs at its speed, so power will not limit you much if at all, the real limit here will be thermals/current.

What I meant in my case, is that I am no longer bound by power limits, so I also have to keep thermals in check as well as current limit.

Also, don't use prime95 to measure thermals, it is an unrealistic load that completely hits the current limit wall and auto throttles. Unless you can modify your current limit, it will just be a needlessly hard hitting test that gives you not much insight.

To be honest, I always deal with MSI USA. If I need for MSI to attend something, I send my machine to USA or go there myself to send it.

I believe the reason lies in the way the GPU and CPU cooling works at the software level, like controlling particular fans depending if the CPU or the GPU or both are loaded.

 

That's exactly my problem, many laptops when running at idle does not generate that much heat. AFAIK both Intel and NVidia has improved a lot regarding idle power consumption, so there shouldn't be a reason to keep the fans running (and wasting battery in the process if not on AC) when the laptop is idle or doing very little work.
I don't like hot laptops either, but 40c is not too much if the laptop is silent. And about the longer life, yes, heat does reduce lifespan, but what about the fans ? All fans have certain lifespan too, and even worse, they are mechanical components so keeping then spinning certainly won't help

 

SilentOption works with the current GT72S ? It does say Windows 10 is not supported but maybe someone tried

I didn't know that about the turbo, I thought that it just used the remaining TDP until the limit was reached, glad to know that I was wrong

The problem with going to US or send it there is travel/shipping costs, and if they actually offer Global Warranty, wouldn't it be the same ? (Just wondering ...)

 

@ryzeki got Silent Option working on Windows 10, and so have many others, maybe ask him?

You could also file a request with MSI through your laptop registration support, request Silent Option to be updated officially for Windows 10, and updated for support in all new MSI laptops.

As a response to an earlier comment you made. I would rather replace a failed fan than replace a failed CPU / paste job by letting the CPU run hot all the time.

Another note, when you have the CPU so hot all the time, when heavy usage hits, the fans will have to run longer to cool the CPU down far enough to not thermal throttle.

Where the fan curve is now it takes 30-60 seconds of cooling from idle to 100% CPU load to stop the load peaks from thermal throttling - most of that delay is due to fan speed ramp up delay

With a "hot" idle CPU that delay could take another 30-60 seconds to exhaust all that stored heat in the cooling system.

 

Fair enough.

 

It's all about time hahaha Sure, global warranty should work, but it will most likely take more time to process, reach MSI, and return to you fixed. I assume you live in mid/lower parts of Mexico instead of the border?

 

As long as it work, time won't be too much problem (reasonable delay of course, not 2 months or something like that LOL). And yeah, I live in Guadalajara, quite far from the border

 

I will keep this laptop anyway (in which i'm writing on right now), so even if they take some time, it won't be too hard to go by, albeit without gaming since this is an old laptop, but for mundane tasks (watching videos, browsing, light programming, etc..) is acceptable

 

I have a question to the reps of MSI and the HQ: can you one more time do a laptop without the friggin limits to the GPU on MXM 3.0B ?
Like it was in 1 gen. - GX640/740, GX660, all this notebooks (think that GT series too), have no problem running the newest graphics from different vendors like Dell, but newer like GT780/680, can't do it.
GT60/70 also have some problems, only old GX are the most compatible, notebooks (apart from alienware), I have seen.

 

Hi

I've currently got an MSI GT70 2QD which currently has a Nvidia GTX970M card inside, the question is can I install a Nvidia GeForce GTX 980M 8GB DDR5 card inside of my machine?

If so is it just as simple as swapping out the card and installing all necessary drivers or are there any driver mods I need to be aware of?

If someone could get back to me to let me know that would be great.....

 

Feel free to follow and read up on the GT60/70 upgrade thread we have. Since you are already using a 970m, I suspect going with a 980m would indeed be simply to swap the cards and you are ready to go.

 

Hi There ryzeki, thnaks for getting back to me, thats great I've just purchased the GTX 980 so i'll fit it and should be fine.

 

Hi I've many questions prior buying my first high end gaming laptop...first the battery from the msi dominator gt72s dragon version or the 070 version, can be replaced with a new one or not?
Second the killer WiFi card is really bad as many review said... ? Also which is a best buy the msi dominator gt72s 070 or 004?

 

I can give input on one question. I think you will find a mix of folks that like killer or intel cards. Personally, I really like killer wireless and have always had good luck with them. I've had so many problems with intel cards that I usually just change them out now when I get them in anything. I think it has a lot to do with your home network setup/brand/experience. Any brand can have driver issues and that's probably the hardest part, finding one that works for you and isn't causing any issues for you.

I will say this, the killer can be very reliable and very fast. I can't speak for other brands as I am not having issues with the stock card.

 

Ok I understand...what about the battery?? Can be replaced?

 

Battery can be replaced, but by MSI service personnel only.

 

How much usual cost?

 

Check with MSI directly, they will be able to provide an estimated cost for you.
Since MSI doesn't sell parts to resellers so they are the only point of contact with parts.

 

Geno, can you please provide an update? I am getting no where with my service ticket. Very frustrating to say the least.

 

I have a question about the gs40. Is there an estimated ETA of when the new revision will be released (the one that will be compatible with the new MSI dock)? Also, any confirmed specs for the new revision? I really want to pick up the gs40, just not sure whether I should buy the current version with the 970m, or wait for the new revision to be released.

 

Wait till it's released then compare again. Older models will also have price deduction.

 

Any problem with putting an i7-4910MQ in a GT70-2OC? I have an opportunity to trade for one with some aged desktop vid cards and some DDR3 memory.

 

Should be a quick and easy swap.
http://ark.intel.com/compare/75117,78939

 

Yeah, that would work.

 

Thanks. Got the processor today, installed w/ Thermal Grizzly. Nice little speed bump for next to no $.

 

Nice, did you feel any difference in terms of performance gain?

 

To be honest, not a lot. But I do a lot of video rendering, and that shows some noticeable gains. 7Zip flies through 5GB compressed files, and it seems to have shaved a few seconds off the boot times.. But for 95% of what I do, the old i7-4700MQ was plenty fast.

If I had had to shell out $300 for the i7-4910, I'd not have done it. And I'd never have missed the speed gains. But to trade for a bunch of laptop parts that were sitting and collecting dust, well, I couldn't pass it up. I had always thought that, if I wanted to upgrade, the 4910 was the one to grab...fastest 47W mobile Haswell. Glad I jumped on the deal.

 

Nice, you know you can use AIDA64 to benchmark the CPU & RAM performance. You could have something in visual to compare the difference.
But of course, we spend to enjoy, so enjoy it while you have it.

 

Please kindly review this reply here instead.

 

I hate to say it, but I've been severely disappointed with the responses from the support tickets I've submitted through the MSI site. Where should I go to get my questions definitively answered?

 

What kind of issues do you have? Feel free to participate in this forum as well as MSI's directly. There are a wealth of issues and fixes that users come up with over time.

 

Where are you located?
What questions did you have? Perhaps you can share with everyone here.

 

Hi,

I have a question about Windows 10/8.1 license that is embedded into Bios. Where do i get a proper Windows 10 (Pro) media for my MSI (second hand laptop).
I have switched out the original SSD's as one of the Toshibas's failed. Replacing them today with Samsung 850 Evo's.

 

You can download Win10 from Microsoft directly. See below link.
https://www.microsoft.com/en-in/software-download/windows10

 

Did that and it worked (automatically activated on first login).

 

Great, enjoy it!

 

GT80Z Polaris 10 CFX edition!

I know I won't get a response but I know it's coming! >: D

 

How and when? That is the question.

 

Confirmed with MSI that there is 0% possibility that they will use AMD on GT80.

 

Damn. I am sad.

 

Last AMD platform was pretty good in terms of pricing and value, and user feedback.
Search "MSI GX60 newegg" on Google.com and you can find plenty of feedback on this.

 

The GX660/R was the last best AMD GPU MSI laptop ever I consider it one of the best MSI triumphs in performance laptops at the time. I have the best memories with that laptop and it is still alive to this day hahaha.

We need another Intel CPU+AMD GPU combo from MSI.

 

The MSI Z70 http://cn.msi.com/Notebook/Z70-2BA-1247CN.html#hero-specification was the last and the best AMD GPU MSI Laptop ever, but this device was only available in China/far east... it´s based on a MS-1763. here are all information and some pictures http://nb.zol.com.cn/443/4431307_all.html

and here is a review from thailand: http://notebookspec.com/msi-z70-review-ที่สุดของ-gaming-notebook-ที่มาพร้อ/270882/

and here an english review: http://www.listlaptop.com/amd-r9-m290x-graphics-card-msi-z70-review/6216

 

Seems like the spec was targeting emerging markets.

 

I am sure nvidia is somehow involved on it, making it not appear over the US hahaha.

 

I know, we like to see more interesting products and more competitions in the market. However, the issues are not MSI, Asus or other manufactures. Laptop manufacturers want to support AMD, but AMD IS their own problem. It was a long story and we all been there before.

 

Must have been AMD Enduro or the 2 year lifespan of the 7970M.

 

Nothing new in the mobile market from AMD for too long.
7970M renamed to 8970M, and then renamed again to R9 M290X.

 

Is it safe to overclock MSI GS60 Ghost Pro w/ GTX 970M?

 

Overclocking by default means taking a risk on your own There are settings that are "safer" than others, but you never really know how well your GPU reacts. Most 970m owners I believe have been able to overclock the GPU without much problems.

But remember, it is always your responsibility