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    \/\/\/\/\/\- The Official MSI GT60-2OD Owner's Lounge -/\/\/\/\/\/

    Discussion in 'MSI' started by xMAR99, May 19, 2013.

  1. ryzeki

    ryzeki Super Moderator Super Moderator

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    The HDMI and Display port are routed directly to the GTX780m so it doesn't use the intel/optimus at all. I have no had any issues with the GPU clocks working correctly at any time from any driver I can remember. I have used my laptop with an external monitor and multiple monitors extensively. What happened is that you indeed had an issue with your clocks due to drivers, as other users have reported. Mine worked from the get go.

    Optimus only works with the VGA port, or with the internal port.
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Good luck with deleting your hardware. If you do manage to then your internal display and vga will never provide an output again and your battery life will drop by about 2 hours.
     
  3. Ocelotian

    Ocelotian Notebook Enthusiast

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    The main problem that I have.. and still have is that Chrome uses the NVIDIA gpu when the main screen selected in the screen resolution menu is one routed through the 780m, even if I have selected it to use the intel gpu in the Nvidia Control Panel, right click it and select run with gpu-> integrated.. it still uses the NVIDIA. The only solution is to select the laptop screen as the main display, launch chrome from there and once chrome is running, THEN select one of the external screens as the main display, then runs perfectly off the Intel gpu and my clocks remain at 135Mhz instead of 771 Mhz. even when using chrome on the second external screen.

    Similar problems happen to the Sound Blaster software. I have disabled it completely, because if it is running when I am using an external screen it uses the NVidia GPU no matter what I set it to anywhere.. And even if I do the trick I use with Google Chrome it resets and starts using the Nvidia gpu when I change the main display configuration. I don't mind these programs using the Nvidia GPU. What I hate is that it gets clocked to 771 Mhz for no good reason, having a very low usage and just generating tons of heat when not actually doing anything. I rebooted the laptop and it happened again. I guess I might have power profile setting wrong somewhere as it was working OK after installing the drivers and not rebooting. Maybe I'll have to reinstall the drivers everytime I boot the laptop to get it to not clock at those speeds for no reason.

    Many other programs behave exactly like you set them to in the NVIDIA control panel.. its just those sneaky ones that do what they please that are giving me grief..
     
  4. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    whew. so if i stick to firefox, i'll be ok. :)
     
  5. Ocelotian

    Ocelotian Notebook Enthusiast

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    Yeah, Firefox does what It's told. Perhaps I should switch to it. But that still leaves other programs that don't do what you set them to. In my case the Windows 8 Photos software, Sound Blaster Cinema, Logitech peripheral control software, MSI Keyboard LED manager, Windows Onscreen keyboard, MSI SCM.. among others I can't remember. These when using the laptop by itself work great. But when using a second screen routed through the 780m and that screen set to main or primary display they will all run off of the NVIDIA GPU, no matter what you set them to on the NVIDIA control panel, manually ask to run with the integrated graphics when launching it OR when you change your main display to a NVIDIA routed display with these programs already running, they will switch to the 780m and the GPU will get at clocked at 771MHz. Whenever I am at my docking desktop station and hook up the laptop to my 2 external screens using HDMI and Mini DP I have to disable all these programs from startup on the task manager to keep the card clocked at 135Mhz and keep the unecessary heat and noise down when not playing games or doing something GPU intensive.
     
  6. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    so as long as i set my plug in display to secondary, i'm good to go. i can live with that. maybe this won't be as bad as i thought. and i don't usually run secondary displays much anyways.
     
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    If you plug in digitally then you are only going to use nVidia GPU which will work perfectly for what you wanted to do.
     
  8. ThePerfectStorm

    ThePerfectStorm Notebook Deity

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    Xoticpc MSI GT60 2OD-026US

    - FREE!!! – U.S. UPS GROUND SHIPPING (Use Coupon Code "FREESHIP" in Checkout) [U.S. Lower 48 ONLY / Restrictions Apply]
    - FREE! - Assassin's Creed 4 + SplinterCell: Blacklist Free for PC (Limited Time Offer / While Supplies Last / Must be requested in comments box during checkout)
    - 15.6" FHD 16:9 "Matte Type" Super Clear Ultra Bright LED Anti-Glare Screen w/ 95% NTSC Color Gamut (1920x1080)
    - FREE!!! - 30 Day "No Dead Pixel" Guarantee! - ($35.00 Value!) (Limited Time Only / XPC Service)
    - XOTIC PC Professional Monitor Color Calibration (Operating System is required) (XPC Service)
    - 4th Generation Intel® Haswell Core™ i7-4700MQ (2.4GHz - 3.4GHz, 6MB Intel® Smart Cache) (SKU – X2X914)
    - IC Diamond Thermal Compound - CPU + GPU (Cools better than all Compounds) (XPC Service)
    - NVIDIA® GeForce™ GTX 780M (4.0GB) GDDR5 PCI-Express DX11 w/ Optimus™ Technology
    - COPPER COOLING UPGRADE - Extra Cooling Copper Heatsinks Applied to the Heatsink/Heatpipes (XPC Service)
    - No Video Adapter
    - No External Mobile Display
    - 16GB DDR3 1600MHz [SKU-824P] (Dual Channel Memory (2x8GB SODIMMS)) - Default
    - Standard Laptop Finish
    - No Laptop Laser-Sketch™
    - No Custom Laptop Painting
    - No Custom Laptop Painting
    - MSI Logo [White] - Stock
    - mSATA Option: Operating System Installed [Default] w/ mSATA(s) selected below
    - 240GB Mushkin Enhanced Atlas Series mSATA III
    - 240GB Mushkin Enhanced Atlas Series mSATA III
    - 240GB Mushkin Enhanced Atlas Series mSATA III
    - 1TB (w/ 8GB SSD Memory) 5400RPM Seagate Hybrid 64MB Cache (SATA III - 6GB/s) (SKU - HDD008)
    - 6x Blu-Ray Reader + 8x DVDRW/CDRW Super Multi Combo Drive (SKU - ODD008)
    - No Extra Optical Bay Hard Drive Caddy
    - No Back Up Hard Drive
    - NO External USB Optical Drive
    - Bluetooth Included *With select wireless cards only* (See “Wireless Network” Section Below)
    - Bigfoot Networks Killer™ Dual Band Wireless-N 1103 (w/ 3rd Antenna) - 802.11A/B/G/N Wireless LAN Module | Up to 450Mbps (3x3) [NO BLUETOOTH] - BACK-ORDER (SKU - WIFI10)
    - No Network Accessory
    - Internal 3-in-1 Card Reader (SD/SDHC/SDXC)
    - Integrated Digital Video Camera
    - No TV Tuner
    - Sound Blaster Compatible 3D Audio - Included
    - No Carrying Case
    - Smart Li-ion Battery (9-Cell)
    - No Car Adapter
    - No Spare AC Adapter
    - No Dock/Hub/Adapter
    - No Fingerprint Reader
    - No Headset
    - No External Keyboard
    - Stock MSI SteelSeries™ Chiclet Backlit Keyboard
    - No External Mouse
    - No Notebook Cooler
    - YES - Redline Boost™ Overclock My System (Operating System Required) (XPC Service)
    - No Operating System Redline Boost
    - Windows 7 Home Premium - 64-Bit (Supports up to 16GB of RAM) (Disk Included)
    - Keep factory installed operating system
    - No thanks, do not create backup recovery DVD's
    - None
    - No Antivirus Essentials Software Bundle
    - No Back Up Software
    - No Unlimited GB Cloud Backup
    - No Office Software
    - No Software Bundle
    - No Global Anti-Theft Protection (Options below require an operating system)
    - 2 Year MSI US/Canada Parts & Labor 1 Year Global Warranty w/ Lifetime Tech Support
    + 1 Year Accidental Damage Warranty (Requires Registration within 30 Days from Ship Date) (SKU - WTY007)
    - No Certificate & Binder
    - * 24/7 LIFETIME U.S. based technical support
    * Extreme QA testing by dedicated technicians
    * 24-72 Hour stress testing and benchmarking to ensure top performance and stability
    - Standard Production Time
    - No Outside of US Shipping Coverage
    - No thanks, standard double boxed packaging is okay with my order
    - No XOTIC PC Gear

    US$ 3250.00

    I configured this today on Xoticpc. Before anyone says buy a stock GT60 2OD and upgrade it yourself, I live in India and am having this brought from the USA. I have NO official MSI service centers anywhere near me (not even 1 in the country if I remember correctly), and NO experience at opening a laptop, let alone upgrading or any other DIY stuff. I'm willing to pay the extra money to have it pre-built by Xoticpc. I've spoken to Derek and he says he can have the 3 mSATA drives put in RAID 0.

    Is this a good deal? Can anyone link me impressions of the keyboard, trackpad, speakers, thermals, noise, and full reviews?

    Thanks.
     
  9. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    MSI service centers aren't needed. While I don't have my GT60 yet, my GX660R has been working 100% like a BAWS for 3+ years.

    I would really just go with stock config, unless you're a big-baller and want EVERYTHING to be installed on SSD. don't bother with overclock. And--if my research is correct--you're better off saving money and keeping windows 8 (with upgrade to 8.1) rather than paying $100 for windows 7 (or more, if you go with professional). i wouldn't spend $$$ on thermal paste, copper cooling or monitor calibration--unless, of course, you plan to use it in a room that's constantly at 40-degrees Celsius. I'd recommend going with the -261 configuration (3k edition) over monitor calibration.

    There are youtube videos that show you how to open up a GT60, so that's not really an issue. The Dynaudio onboard speakers aren't fantastic--but well above average for laptops. Trackpad is probably the weak-point, but not really an issue for the 99% who use a mouse.

    MSI GT60 20D Gaming Laptop Review - YouTube

    Me personally, I wouldn't blow extra cash on SSD's. Imho, I really only need the OS to run on it, and I can put all my games & other files on the HDD. But it's your call if you want to spend that kind of coin.
     
  10. ThePerfectStorm

    ThePerfectStorm Notebook Deity

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    I have the cash to spend (thanks to how long I saved up) and I want a neat parcel with all loose ends tied up from a reputed reseller. I know it sounds stupid, but since this is probably my only chance to get a laptop of this type for the next 12-14 months, I just need to know how this config will perform.

    How will the 3K display help? Is it worth it? At what resolution do you run games?

    Fair enough, I'll stick with Windows 8/8.1. In Chennai, where I live, average temps throughout the year are 36C-37C+, and with an air conditioner, it only goes down to 31C-32C. From what I've read, the IC Diamond Thermal Paste is good to reduce the temps by 3C-8C, and since I don't know what heat the CPU runs at, any little reduction helps.
     
  11. HazrD

    HazrD Notebook Consultant

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    There's no point in getting 240GB SSDs in RAID 0. I have 128GB SSD in Super Raid 2 and honestly, apart from loading the OS like 2 seconds faster than a single SSD, you have so much room on the SSDs you won't know what to do with. I have SC2, GW2, SWTOR, FFXIV and another dozen AAA game titles installed on the 3X 128GB SSDs. It's a complete waste of money on 240GB SSDs. Plus, if one of them fails, you're just going to be kicking yourself for losing that much more data. Plus, it would be more expensive to replace the failed 240GB rather than a 128GB.

    The 3K doesn't really help. You won't run any games on a 3K resolution at high or ultra settings unless you like playing at 20FPS. Plus 3K resolution will make your text appear like bacteria on a 15.6 inch display so you will have to scale it larger, which makes the resolution completely pointless. Complete waste of money.

    You should definitely upgrade to an AC wireless adapter like an Intel AC-7260. It's like $15 bucks and you're pretty much covered for next-gen wi-fi. IC Diamond is nice and it's completely free if you order it from GenTechPC.com.

    Upgrade your RAM to 32GB because it's fairly cheap for another 16GB (pretty much the same price as a desktop upgrade).

    Get a Blu-ray writer if you got the cash. If not, not a big deal.

    Upgrade to an i7-4800MQ. An i7-4930MX is the cost of a high end desktop so that's pointless and an i7-4900MQ is double the price of an 4800MQ for almost no performance gain.

    That's about it...I can't stress enough not to get 3X 240GB SSDs in RAID 0. You will regret this expensive expensive upgrade for sure.
     
  12. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    If you're constantly in 30C, then cooler upgrades are certainly the way to go. Overclocking your system can do several things. 1. make it run hotter. 2. make it more unstable. 3 decrease overall lifetime of the hardware. You should also consider a laptop cooler.

    The 3k display has gotten nothing but positive reviews from everything I've read. And considering that it costs $100 more than the 1080p variety, that's TOTALLY worth it, imho.

    Do you already have a laptop with an SSD? If not, I would recommend just leaving this one with the stock 128GB SSD / 1TB HDD. Upgrading to 3x 256GB SSD's is for those who have tried existing SSD configurations and found them wanting.

    Internet is slow in asscrackistan today, so I can't do comparative shopping for you on SSD's, but I'm 99% certain that you can get by for cheaper if you install your own.
     
  13. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    I wouldn't worry about wireless AC too much. I don't even know that India is running wireless N at this point, and if you're only worried about 12-14 months, you really aren't going to own it long enough to regret not having wireless AC.

    As to the 3k screen, I would disregard what the other guy says. Higher resolution is almost always better--not just for gaming, but for everything you can do on a PC. Windows will scale just fine, so don't worry about text size & petty crap like that. Take it from a videophile like me, I can see the aliasing on my 1080p 15.6" laptop. Virtually everything will look better on a higher resolution screen. And it's a $100 upgrade. Compare that to what Apple charges for a retina display on a MBP.
     
  14. HazrD

    HazrD Notebook Consultant

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    The guy above me is correct. Forget what I said. Don't get an AC adapter for $15 that will future proof your wifi-tech. Spend $100 on a screen that will make your life miserable. Ignore the math that a 2880x1620 resolution screen with 100% scaling will actually be readable (lol) if you're not 2 inches away from the monitor. Instead, trust that guy because he claims he's a videophile and can see aliasing on an 1080p screen...because apparently that matters. Everything looks beautiful on a 3K resolution, no doubt about it, you'll have a great view of Crysis 3 as you play through it like a powerpoint slide show.

    Yeah don't worry about text size. Everything under 72pt will be unreadable so don't even bother.

    Compare it with a Macbook Pro! Ignore the fact that Mac OSX is a completely different OS than Windows because its scaling is much better.

    It's only $100!!! (almost as much as another 16GB of RAM).

    (Btw, if you're having to scale it at above 100% text size, you might as well not bother with a 3K screen as it's just the same as any 1080p).

    The guy above me would probably convince you to buy a 4K resolution on a 15.6 inch screen if it were possible. The aliasing!
     
  15. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    Noob trolls^. Don't feed them.

    If you want to future-proof your PC, then by all means $15 on an AC compatible card is great. I'm not telling you that you shouldn't do it; I'm just saying that the instances where you will need AC and don't have it are non-existent currently--and I don't foresee that changing within the next year or two.

    The arguments against resolutions above 1080p on a laptop are the same tired, rehashed, baseless, pure-conjecture lies that have been spread for years. Just because you won't always game at 3k native doesn't mean that you won't benefit from it at all. I've tried explaining this for years, but there are too many idiots in the world who have their phallus' so far inside of 1080p that they can't think or see straight. And its hard to fight all the FUD when there's so many brainwashed zombies.

    I'm not saying that 3k is right for you. It's certainly not right for everyone (especially people that resist change). What I will say is that I think your money is much better spent on a 3k screen than on "color calibration" for a 1080p screen. If you're a professional user (read: editing things for a living), you aren't going to get the gtx780 gpu anyways. And if you are a professional user, you'll be doing your own calibrations anyhow.
     
  16. ThePerfectStorm

    ThePerfectStorm Notebook Deity

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    Thanks for the help guys.
     
  17. be77solo

    be77solo pc's and planes

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    Guess he's a troll because his opinions differ from your own :rolleyes:

    That's a nice build PerfectStorm... if you are looking for a great gaming experience it's a nice machine. I'd get the Intel AC as well, even if not for actual AC use but simply to get rid of the weak Killer Wireless card, which I have regular issues with since I bought my machine in July... never had any issues with an Intel wireless card.

    As for 3K, I'd go ahead and get the 3K screen instead of color calibration as recommended by inperfectdarkness if it is only $100. It wasn't available when I bought mine at launch, so no idea what they cost, but what I've read it's a quality panel. Having said that, things aren't as perfect as inperfectdarkness presents... Windows does not scale quite properly yet. 8.1 has helped this area (I'd definitely stick with Windows 8 instead of 7 btw), but scaling is still a big issue with traditional desktop or legacy programs. I have experience with this on my Surface Pro 2, which has a 1080p 11" screen, and requires scaling to ~125-150% to be actually usable in the desktop environment. Metro apps and apps made for high DPI look gorgeous, but regular legacy or non optimized programs (most of them) look terrible scaled up. Steam is a perfect example and is blurry and not crisp when scaled up. Without scaling things are crisp but simply too small. Based on the other thread here about the 3K GT60 (which the poster finally sold due in part to scaling issues), it's a similar situation with the 3K and 15" screen. Just something to consider.

    Good luck on the machine! If you aren't comfortable upgrading yourself and have the money, by all means have it built and tested by a Reseller. Several of them are VERY helpful to us here on the boards.
     
    Kevin@GenTechPC likes this.
  18. Meaker@Sager

    Meaker@Sager Company Representative

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    It's funny because going all the way to 4k can mean you get 1080p as a 1:1 downscaling so maybe they will move to the new 4k panels that are launching.
     
  19. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    yeah...but who knows how long it will take until 4k displays are available on 15" laptops.

    i would easily have settled for wqxga (lower res than 3k) but it's not available for anything but MBP.
     
  20. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    I wasn't able to upgrade my wireless card--even though I'd wanted to--since Newegg doesn't offer this feature. I might have to ask for help on how to upgrade later. Problem is, if I'd ordered it anywhere else, it would have cost me not only $15 for the upgrade, but shipping would have been double (because 'muricah hates the military so much it makes APO shipping a PITA).
     
  21. be77solo

    be77solo pc's and planes

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    It's actually an easy upgrade, I just haven't gotten around to it yet. The card is located under the top panel above the keyboard where the touch buttons are located. There was a fellow that documented the process with a great youtube video a few months ago, ericranger if memory serves me correct (apologies if it was someone else). Keep us posted if you upgrade.
     
  22. erikranger

    erikranger Notebook Geek

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    I did post a couple youtube videos about changing some of the hardware, to include the wifi adapter (look up MrNtrigue Channel on youtube to find them). I had an Intel AC wifi card in my system, but I did remove it about two weeks ago. It started to become unstable and I would constantly lose sync. Intel is aware of this, and they have since updated a driver to fix it. I was unable to install these drivers, so I went back to the Killer-N. Changing out the card really only takes 10 minutes.

    For anyone who says the 802.11AC is not worth it, it really depends on what you use it for. I have a NAS at my house that houses a few TB of large and small files. It is nice to be able to download files from the NAS at the higher speeds. The Intel card will only get you 866 of speed, but that is a ton. I also had a Note 2014 edition with AC and the LG G2 with AC. It is nice to be able to download to these devices wirelessly at great speeds.

    Please, don't tell others what is a waste. Let them decide, their needs might differ from yours.

    erikranger
     
  23. Meaker@Sager

    Meaker@Sager Company Representative

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    AC is great for those who have a busy network or do a lot of large transfers.
     
  24. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    Agreed. For me, I have yet to encounter an area that offers wireless AC, let alone runs AC exclusively. That's the only reason I don't see it as a necessity. Heck, there's still places that are running B and nothing else. I think at this point, everything that could be retrofit with WiFi has been...and only new installations are going to get AC.
     
  25. adiyer

    adiyer Notebook Enthusiast

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    Sorry for the late reply, but you still are entitled to the 1 year Global warranty & any issues regarding parts/ warranty will be handled by MSI taiwan as per my knowledge for Indian customers. As for the reviews regarding impressions of the keyboard, trackpad, speakers, thermals, noise, and full reviews, please refer to previous posts as you will find many helpful posts on this forum. The 3 SSD setup is for someone who knows the SSD setups & values performance more than stability therefore for someone new, it's really not necessary & do upgrade to i7 4800MQ instead. As for the 3k screen vs wifi card issue, here's my take - Do you perform heavy graphic related work then yes, as for the wifi card...i somewhat had a love/hate relation with killer due to maybe its bloated setup but judging from Intel's wifi card issue, i would say go for stock Killer if Intel is having too many problems. The config of MSI GT60 is pretty rocksolid for 12-14 months easily unless there's an issue with parts & yes, IC Diamond thermal paste does cool it down by 1-3 degrees though it is a real hassle to remove it if you decide to change the CPU. Also check out Gentech as it also have some good deals & Ken here is always ready to help.tc :)

    On a side note, is anyone having issues with chrome unable to connect to internet & SCM being unable to turn Bluetooth on, i did try to uninstall & installed the latest Killer driver but no use :(

    Sent from my Nexus 4 using Tapatalk 4
     
  26. dttran83

    dttran83 Notebook Deity

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    Hi,

    Last night I had update my bios and I think I had brick my system. The system won't even turn on now. When I press the power button the only thing light up is the white light on the power button. My question is, will Msi rma my notebook? I register the laptop so I have the 2 year warranty. Thank!
     
  27. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Yes, they will take care of the BIOS brick.
     
  28. dttran83

    dttran83 Notebook Deity

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    So I would just call and tell them that after a bios update my system is brick? I don't want them to blame that it was my fault that the system is brick and reject the RMA.
     
  29. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    That's fine, they cannot reject it.
    How did you do the update? Was it a modified BIOS? Or incorrect use of flash commands?
     
  30. dttran83

    dttran83 Notebook Deity

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    I follow the instruction on Msi website. I did it by loading the bios onto a USB and go into the bios advances tab and updates the bios through there. After I hit enter, the computer turn off and won't turn on afterward. I should have don't more research before doing the updates.
     
  31. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    The built-in flash utility isn't a 100% functional tool because it happened to me once so I don't trust it no more.
    It's best to either flash it in DOS, or Windows since the update package contains both.
     
  32. dttran83

    dttran83 Notebook Deity

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    Will I don't think it even went through a flash. Once I hit the enter button the computer shut off and the white light on the power button stay on. Whenever I turn on the system now I could heard the fan spinning but nothing else function.
     
  33. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try and see if you can reach the CMOS battery and disconnect all power sources such as AC & battery pack to see if the system can be revived or not.
    The CMOS battery could be sitting on the C side (keyboard side) but there should be a tiny wire and connector on the D side (bottom).
     
  34. dttran83

    dttran83 Notebook Deity

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    So I have to remove the keyboard to get to the CMOS battery?
     
  35. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Scan the D side first to see if you can find the battery connector or not, but if not then check C side as last resort.
     
  36. dttran83

    dttran83 Notebook Deity

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    I'm sorry for being such a noob but what is "D side". Is it under the laptop cover?
     
  37. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    No problems.
    A = Top side of LCD screen.
    B = Bottom side of LCD screen.
    C = Top side of system chassis (Keyboard).
    D = Bottom side of system chassis.
     
  38. dttran83

    dttran83 Notebook Deity

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    Just to confirmed I would have to remove the power panel and then the keyboard to access the CMOS battery?
     
  39. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Not necessarily, its connector could be located on the D side with a wire coming from the C side.
     
  40. dttran83

    dttran83 Notebook Deity

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    Is it the wires that is right next to the fan?
     
  41. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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  42. dttran83

    dttran83 Notebook Deity

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    Thank you! I will give that a try.

    Update: I just reset the CMOS battery and the only thing turn on is the white light on the power button. What do Msi fix with a brick system? They replace the motherboard? Do you know the average turnaround time with Msi RMA.
     
  43. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    MSI will do BIOS reprogramming, keeping the same board only if you mention about BIOS brick. Else it's motherboard replacement.
    If you are in the US, the turn around time averages at about 10 working days.
     
  44. dttran83

    dttran83 Notebook Deity

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    Yea I'm located in Texas so hopefully it won't take that long. Thank you for answering all my question. I will give Msi a call tomorrow.
     
  45. dttran83

    dttran83 Notebook Deity

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    Anyone here had done a Msi RMA before and would like to share their experiences?
     
  46. HazrD

    HazrD Notebook Consultant

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    Yes and it's a long story. I'm sure your experience will be much better than mine because they know what's wrong with your machine. I'm just going to copy and paste what I wrote on a different thread:

    I bought an MSi GT60-2OD back in Sept 2013. The GPU broke down somehow and started giving me VIDEO_TDR_FAILUREanytime it went past 60 degrees. Thankfully I ordered the laptop through GenTechPC and Ken immediately sent an RMA for it. Unfortunately it took 2 business days for MSi to open an RMA and another 2 business days to send me a shipping label. By the time I sent it for RMA, the laptop was disabled for almost 2 weeks. MSi in Vancouver Canada said it would take around 3-4 weeks for notebook repairs and mine took FIVE weeks.

    I dropped $2700 CAD on this thing and 8 weeks after placing my order, they managed to send the repaired laptop back to me. They had replaced the entire motherboard and GPU but for some bizarre reason, took my custom Intel Wireless AC-7260 adapter out and forgot to add the screws back onto the bottom panel, which showed incredible incompetence on their part (they managed to ship those parts to me separately a week later.......).

    The error was still there. I still couldn't run any games past 3 minutes because of the VIDEO_TDR_FAILURE BSOD shutting my computer down past a certain temp. Not only that but the GPU temp monitor was completely ed at this point (it went from negative 70 to over 100 celsius and back to negative 70 in a matter of seconds).

    I complained to Ken once more about this error and he probably did some screaming at MSi. In a matter of minutes, my second RMA and shipping label had arrived with 4 new computer games (one physical copy of Battlefield 4 courtesy of GenTech) as an apology for the inconvenience. The games were great but by this time, I was laughing/crying at the irony that they've given me 4 AAA title games that I had no hope of running on my old laptop (2008 Toshiba Satellite).

    The second RMA was sent at the start of December and this time MSi brought my laptop to the Toronto facility where they also gave me a supervisor that specifically focused on my notebook. I was able to e-mail this person and receive a reply within a couple of hours and he provided me with constant updates. Unfortunately they were unable to find what was causing the problem. As a result, they decided to replace my unit with a new, albeit refurbished, model. Due to the holiday season, the replacement shipping from Taiwan took another two weeks to arrive in Toronto where they could re-fit all my custom parts I had ordered.

    I finally received a perfectly working model of MSi GT60-2OD in the first week of Jan 2014, almost 4 months after placing my order at GenTech. I paid exactly $0.00 for all and every service GenTechPC and MSi had offered me and even received $150 worth of free games.

    I'm going to be honest here, I'd rather have had a working laptop instead of the free games and the service provided by MSi was pretty slow. But they came through in the end and ordering it from an authorized reseller definitely helps with the warranty process (especially GenTech whom I am extremely grateful).
     
  47. dttran83

    dttran83 Notebook Deity

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    ^^^^ Wow, what a roller coaster you went through. Glad it all work out at the end. Thank for sharing!
     
  48. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    Went through pretty much the same amount of butthole pain from Sager. Also an Nvidia GPU. Coincidence? My GX-660 hasn't had any issues at all. Just sayin'
     
  49. HazrD

    HazrD Notebook Consultant

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    I've owned 3 Nvidia GPUs (1 mobile 2 desktop) and 1 AMD mobile GPU. Only the 780M has given me any problems and the replacement one they sent is working perfectly so far.
     
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  50. inperfectdarkness

    inperfectdarkness Notebook Evangelist

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    Well I finally got my 261. After a VERY lengthy setup (like 65 windows updates, windows 8.1 download, kaspersky pure 3.0, etc) it's finally ready to rock. i THINK...not positive, that 8.1 (or one of the other updates) may have fixed the issues i was having with the killer 1202 wireless at first.

    -I LOVE THE KEYBOARD
    -i love the brushed metal accents, even though it seems to attract fingerprints (the old gx660r palm rest didn't.

    I have a question though. The base appears to be the same one as the GX660R had; the same holes are there on the front where the GX660R had LED lights. Has anyone rigged this to light up on a GT60? It'd be kinda cool to match the keyboard lighting on the front. (The other GX660R "light ports" aren't there--corners, sides of the lid, back of the lid).
     
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