Yes and it's a long story. I'm sure your experience will be much better than mine because they know what's wrong with your machine. I'm just going to copy and paste what I wrote on a different thread:
I bought an MSi GT60-2OD back in Sept 2013. The GPU broke down somehow and started giving me VIDEO_TDR_FAILUREanytime it went past 60 degrees. Thankfully I ordered the laptop through GenTechPC and Ken immediately sent an RMA for it. Unfortunately it took 2 business days for MSi to open an RMA and another 2 business days to send me a shipping label. By the time I sent it for RMA, the laptop was disabled for almost 2 weeks. MSi in Vancouver Canada said it would take around 3-4 weeks for notebook repairs and mine took FIVE weeks.
I dropped $2700 CAD on this thing and 8 weeks after placing my order, they managed to send the repaired laptop back to me. They had replaced the entire motherboard and GPU but for some bizarre reason, took my custom Intel Wireless AC-7260 adapter out and forgot to add the screws back onto the bottom panel, which showed incredible incompetence on their part (they managed to ship those parts to me separately a week later.......).
The error was still there. I still couldn't run any games past 3 minutes because of the VIDEO_TDR_FAILURE BSOD shutting my computer down past a certain temp. Not only that but the GPU temp monitor was completely ed at this point (it went from negative 70 to over 100 celsius and back to negative 70 in a matter of seconds).
I complained to Ken once more about this error and he probably did some screaming at MSi. In a matter of minutes, my second RMA and shipping label had arrived with 4 new computer games (one physical copy of Battlefield 4 courtesy of GenTech) as an apology for the inconvenience. The games were great but by this time, I was laughing/crying at the irony that they've given me 4 AAA title games that I had no hope of running on my old laptop (2008 Toshiba Satellite).
The second RMA was sent at the start of December and this time MSi brought my laptop to the Toronto facility where they also gave me a supervisor that specifically focused on my notebook. I was able to e-mail this person and receive a reply within a couple of hours and he provided me with constant updates. Unfortunately they were unable to find what was causing the problem. As a result, they decided to replace my unit with a new, albeit refurbished, model. Due to the holiday season, the replacement shipping from Taiwan took another two weeks to arrive in Toronto where they could re-fit all my custom parts I had ordered.
I finally received a perfectly working model of MSi GT60-2OD in the first week of Jan 2014, almost 4 months after placing my order at GenTech. I paid exactly $0.00 for all and every service GenTechPC and MSi had offered me and even received $150 worth of free games.
I'm going to be honest here, I'd rather have had a working laptop instead of the free games and the service provided by MSi was pretty slow. But they came through in the end and ordering it from an authorized reseller definitely helps with the warranty process (especially GenTech whom I am extremely grateful).
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Problems? See this thread at archive.org.
