GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Hello,

Please go home troll. You are obviously high on MSI's Lies. This is a place for us to express our opinions, not inappropriate desires. My Product out of the box (this goes for all of us) was advertised to be upgrade able. The only reason I bought this huge massive laptop instead of an air tight box (Razer Laptop) is because I needed it to last along time. I am very disappointed none the less and would like my 2 generations of upgrades provided to me. I simply cannot afford loosing my laptop for 20 weeks while it goes through MSI's carnival. Thats why a drop in parts kit would be great for me and one of the turning points that I bought this laptop instead of another one. I am clearly disgruntled and they need to obviously compensate us for their MAJOR screw up. I am just requesting the GT83VR the upgraded version of this laptop (GT80S) because I cannot upgrade the GT80S without loosing my computer. My computer is business essential for what I do. I simply cannot afford to loose it by "trading it in". Compensation is that they send us the GT83VR (and other people's equivalents) hold the amount on a credit card until they receive their trade in.

 

What kinda Pasta you talking 'bout? You might be on to something...

MSI, is this a long term supply of Pasta, or a one time bulk Pasta drop?

IDK if I can eat enough Pasta in the short term to make it worthwhile.

Does the Pasta come with sauces as well?

Kinda tough to enjoy the Pasta without some tasty sauces to go with them.

 

Anyone know 'why' MSI offered the trade in on the GT683?


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if this is the same as our trade in program, then MSI can shove it; Wont ever look at them again for a ~5000 dollar laptop

 

Yeah, and MSI can look at getting a class action lawsuit as well.

 

We want to love you, MSI. We love your products. Taking care of us will only guarantee we buy your outrageously high priced products in the future. I can already see myself buying the GT83 Ultra Dragon Curved Edition laptop with a 28 inch curved screen and 26 pounds of quad 1080 sli. I will buy it....lock me in!

 

What where the terms of that trade in program that link give no information.

 

the form states that they had to send them in first. Next, MSi called them for payment for the upgrade. The customer then had to wait days for the new model to be sent out. 3 to 5 days to ship to Msi , time to process, then a call, then payment, 3 days again, and 3 to 5 for shipping. NO!

 

Yes! You said it!

I LITERALLY cannot afford to play ring around a rosie with MSI for god knows how long. Probably weeks when they are dealing with every one else.

The ONLY REASON I BOUGHT this laptop was the ability to do drop in upgrades for at least two generations ahead.

When I was deciding which laptop to buy this was my thought process....

With the MSI I could work on my job and when an upgrade comes out I could order the part then when it comes go down when there is low business in the day and drop it in only taking 20 mins at the most and then get back up and help customers! Wallah!

I was sold. After that I instantly order the laptop and I was very happy and had no doubt that everything would work out.

Then this...

This...

The only thing that is keeping me on a leash with my lawyers is my hope that MSI will come up with something that will make them look like a good honest company that seriously tried to give a good compensation.

MSI determines their own fate from this point-, from a customer stand point. They can look like a good company or a really crappy one within the next couple of weeks.

 

Ok you have to be persistent I kept trying to send it then they sent the form I sent it 3 times asking for confirmation until I sent it like this. good luck



"Hi, you sent me an email for me to re-fill out my information because the form was blank for some reason. I filled out what you sent me and asked for a reply email that you were confirming that I was registered. All you have to do is reply so that I can tell you got what is needed. I am very stressed over this situation so I'm sending it again hoping you will reply with a confirmation, just type "confirmed" and send it back to me please."

I sent that with the copy and past email form they send out the next day I got this.

" USGTTRADEIN
Aug 30 at 6:05 PM
Confirm data received

We will update you once the program detail is ready to provide to you

Thanks for your support to MSI."

 

Did everyone get confirmation of form received? I did not. But I also didn't get anything saying they didn't get it.

 

They seem to be on top of checking for the information, so I assume you should be ok?

We should hear back, those of us that sent in forms/info well before Oct 31st, so if you don't get a response when we all do, you still have time to get the form in.

 

OK, I read most of the posts here worth reading so think of it this way...

MSI goes to court and pleads its case then we plead and MSI has a bad day and the judge awards GT80/GT70 eligible customers trade in generations of eligible like for like laptop (970M for 1070 and so on) for 2 generation of laptops with a nominal cost for the upgrade trade ins. We get new laptops for 2 generations for say $500 to $1000 . If you think about it its not that far fetched a scenario. Some judges in the U.S. like to make "examples" with this kind of thing to discourage other arrogant large corporations. That's a worst case for MSI but that would be the end of MSI for laptop making considering them possibly being a publicly traded company (I don't know if they are). The press would be a nightmare and they would be crucified in the public eye. The adage that "you can do everything great but it only takes one mess-up for it all to go to crap". I don't think that MSI wants to take that chance. I believe that for most of us we will get a straight trade "like for like" send your laptop in and get a GT83VR like the GT80s you had for example. With the understanding that there will be no upgrade program in the future. I for one would be OK with that (and an apology) and MSI will avoid court and if some aren't satisfied they can tell the court they tried to make it right, most judges would agree. Thoughts?...

 

Don't count on that happening. A successful plaintiff will most likely just get $$$ that roughly matches the cost of upgrading a GPU for two generations, not a court order that MSI offer two generations of laptop trade-ins for a nominal fee. Getting two generations of laptop trade-ins would be way more valuable than the advertised 2 generations of GPU upgrades, and I wouldn't get my hopes up that a court would compensate the victims of false advertising by giving them more than what was promised to them.

 

I'm not saying it will happen only that it's possible. Don't forget the negative press that will hurt future sales for years, people will be afraid of being denied other claims or warranty issues especially with so many other laptop manufacturers out there to choose from.

 

Yeah,

MSI Has a chance to actually redeem themselves here. They release a press statement apologizing for the mishap and their failed attempt to cover up all evidence of upgrade able laptops (sent out to forums like these and laptop magazines) and they have a legitimate compensation, none of this "Sell us back your current laptop for $500-600" like an actual laptop upgrade like quarters to quarters not quarters to pennies. (980SLI to 1080SLI) (980 to 1080) and (980M to 1080)

People would really appreciate their honesty and MSI would set the standard for customer service to all laptop manufactures.

Like for Amazon, they have screwed up so many times more than I can count on my fingers. But we don't count them for their mishaps but for how many times they have corrected it and then some and made you feel good.

 

yup...That's what I'm trying to say...doing the right thing will make them more money in the long run

BTW I bought my Titan through Amazon because if something happened in transit they would take care of me no questions asked.

 

I'm also in Europe, mate.
And while US customers are debating over possible costs of trade-in... we in Europe are only hoping that we'll get a similar offer.

You, guys, keep talking about upgrades for 970m, 980m and 980.
And what do you think about those with 870m and 880m then?
880m was a top tier at some point too, you know...

 

The 800m series is also a valid point, as the 900m series laptops were actually no different to the 800m series laptops until skylake came along.
The thing here though is that 800m series owners can upgrade to 900m series as those components exist (availability is another issue). The fact that for 900m owners, the 1000 cards themselves dont even foreseeably exist for upgrade modules. This presents a problem to MSI's marketting department and their false promises etc.

 

True, but GT72's with 800m series were also promised more than 1 gen of upgarde.
And I'm pretty sure that there're those who decided to skip 900m series and wait for Pascal.
So now they can't upgrade to 1000m series and the 900m upgrade kits seem to be gone as well.
I'm actually one of those that stuck with 870m...

 

UK GT owners only:

 

so it sounds like they are actually upgrading your existing notebook rather than trading in for a new model, in the UK.

 

That is good news.
Now we have to wait another few weeks to get the details and pricing.

 

I emailed my details.

Loki replied with "Many thanks for getting in contact. As mentioned we are about 3-4 weeks from rolling this out. We want to make sure that we get this right for you first time. We will be back in contact when we are ready to rock n roll."

Sooooo.... The questions we all want answered:

Will update when I hear anything.

 

as I said on the EU msi forum:
I think, in fact almost know for sure, that the msi will have no interest to give out an EU program trade.
There is evidence of this.
In the past US Msi has already implemented programs of trade, as for the GT683 for example, something that they have never done in Europe.
Why then should start now?
I think we are losing time, sell your computers until you are on time, I'm trying to do that although here in Italy is almost impossible to sell a 5000 € notebook, so I will remain screwed.
But put confidence in Msi is a big mistake, pals, at least regarding EU msi, which from what I understand it is much less careful to customers than the US msi.

Perhaps it will be different for the UK market which, given the recent exit from Europe (but only for the downsides, for good points they still remain ... so nice, well, I want to get out from Europe in this manner as well, lol), will probably implement a program similar to the US.

But otherwise ... guys who do not have the good fortune to be neither US nor UK ... run away from this company.

 

Just sent an email with all my details to the provided UK MSI person, asked for confirmation, lets see.

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That's nice that you're going to upgrade us but what about the cooling solution? I don't want my laptop to burn up because it can't handle the extra load from the 1000 series graphics card

 

Well, after seeing that MSI UK decided to provide a upgrade program, i mailed the MSI portugal.
Got an answer after 20 min, saying:
" Thanks for the contact, yes, u have the possibility to make the upgrade.
Whats the model and the graphic u have at the moment?"

 

Hello,

Loki's little plan for the EU will come under my Thor's Hammer if it comes to the US. I simply cannot play Loki's little illusion carnival game. Either they allow us to purchase a DIY parts kit upgrade or they send us a whole new laptop, hold the balance on a card until when they receive our old one.

I bought an Upgrade Able laptop supplied via a drop in parts kit. However this is not the case, this product cannot be upgraded using a drop in parts kit.

I run a business where I must be on line with my computer most of the time. My computer cannot be shipped around the country going to different places and going through MSI's Shipping Maze possibly extending the "3-5" business days into 3-5 business weeks. We all know how truthful MSI really is...

 

If MSI can drop in a new MXM card they fulfil the promise they made originally. Your business continuity is purely your responsibility.

 

Guys I do not know what to think, here it seems to be a joke at my expense.
Not only technical support keeps telling me to buy the new products and I come rebounded all the time, even if I ask anything else ... but now on my country Msi site my model has even gone!! No more GT80S, even to download drivers I have to go in the UK site!
I have a very bad feeling about all this, I feel that at any moment can happen something like that Msi leave this market or something...it would not surprise me, 99% of people here prefer to buy a 400 euro Acer pc given the technological knowledge's vulgar level ... the fact is that I would remain totally screwed.

 

Well, it seems like, they are just think people are dumb... new answer

" In your case u cannot make the upgrade,
Upgrade 980m to 1060/1070/1080 isnt possible for the some reasons, The main one is energy, you will need a new and more powerfull charger, (msi gt72 stills uses 230w charger), then we have the problem of temperature, then we create cooler boost 4 and cooler boost titan, that isnt available for GT72 (msi gt72 1070 still uses the same layout and the old one...)"

 

lol -_-
I suppose that talking about a trade program with them ...its out of the question.

 

New page for the story:
I told them, that Msi gt72 with the 1060 and 1070, uses the same exact charger, and the cooling system, and basically the same... blablabla.

answer: " Im saying you that isnt the same, so i cant upgrade it.
Maybe later we can have some KIT to upgrade, but for now thats the only information that we have."

 

This plan would be implemented in the UK this way because they were not originally offered an upgrade promise as we were in the US.

if they have indeed come up with a viable option for us to upgrade to 1080s, I can't imagine why it wouldn't come here to the US as well. At this point all is right with the world again. I for one will have no qualm with MSI.

 

Are you guys getting this info emailing the address MiSJAH has in his post?

"neilreid (nospaces) at msi (dot) com"

 

UK and the US had exactly the same campaign regarding MXM upgradability. (It looked like a cut and paste job too).

 

I think Owntec is contacting Portugal's MSI contact (I think they are based in Poland, and they are actually aftersales service not tech support).

 

That's probably the problem then, they just don't know.

 

So, they offered full upgradability and same program as the USA? I had read on forum different. If so, then they should get the same as we have.

Sorry for different posts everyone. It's hard to combine posts from my phone.

 

GT72/80 have been advertised as upgradeable in the UK.

Sent from my LG-H950

 

I think the offer will be the same across the board for all eligible countries. But no offer has been made by MSI as of yet. The UK is slightly better informed at present as we have been told that there will be a cost and we will have to submit out notebooks to MSI.

 

I like the fact that MSI are engaging with us and working on a solution.

Sent from my LG-H950

 

Am I the only one who noticed that the 1080's in the GT83VR are smaller and have no external power connector compared to the single 1080 in the GT73VR which is huge and has an external power connector?

 

Don't know if it is smaller but for sure it doesn't have additional power connection.

 

The 1080 in the GT83VR is definitely smaller. Look at the GT73VR review of by Gentech... there's a whole row of power phases on top of the card front and back and the card is wider for sure.

The GT83VR has smaller TDP GPU's for sure. Kind odd. That impacts performance and OC capability.

 

Only I see the exact opposite?
guys, although now you are among the elected ones, british or americans who have the attention of the msi, there is nothing to prohibit her to treat you as is now treating the rest of the world: spitting on customers.

 

Well I don't believe that MSI will release upgrade kit to gt80/80s. Look at gt83vr thick fans and and heatpipes. Two 1080's get up to 85-90C. Imagine with old cooling. Even two 1070's will be hard to cool down. Unless they will release slower version of 1070 with lower tdp.

 

Guys, could someone ask US or UK support if they know the full list of so called "eligible countries"? If it even exists...

 

Post that in the "questions for the MSI repay" forum.


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