GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I would prefer to go what ever route that would not leave me with out my laptop for an extended period of time..I do not need them to swap anything. Ill give them a credit card or whatever to put a hold on or a refundable core fee (whatever they choose to call it). Although i do not have as much in my laptop as some of you . I still bought it with the intention of being able to upgrade down the road. i have 1900. in this laptop (not counting the samsung pro 950 m.2 512gb i added) GT72s with a single 970m in it.

 

Its an achievement, I guess: after 100 pages a gaming employee pops out, shooting reproofs.
Hilarious.
Perhaps after 200 msi will give us an answer.

 

OK striker, it's obvious to me that someone sent you here to find out the way were thinking because I know who you're working with Mr. gamer tag. Unless they can provide us with two upgrade cycles of Nvidia's GPU then we can ask for whatever we want because we know for a fact they can't upgrade our laptops. If MSI didn't think we had a case or they can just forget about us they would have done it all already. they would have told us to piss off. So my guess is you're here to ask the questions as to what we will except. once they get a sense of what we're willing to except then our offer will come pretty quickly. hey I'll make it easy for you guys swap my laptop and everyone else for the top-of-the-line GT 83/7xVR and will drop it whole thing. I have a pretty good feeling that just trying to design an upgrade for us, that you say will cost us an arm and a leg, it'll cost them a lot more than that to develop the technology of a backwards compatible GPU that uses twice as much power on a motherboard that can't Handel the power among other things. come on I am not that stupid. So go back to your boys tell them give us the sweet new GT 83/7x VR with all the bells and whistles on it and will start there. For the record considering the alternative that's being reasonable. Because for the positive press they will get out of it and people seeing that they take care of their customers will be worth all the laptops they give us. And we don't want to keep our laptops we will trade them, they can hold a credit card or we can wait for 2 to 3 weeks while they swapped out the laptops we send in. Tell them to read this comment I'm pretty much sure most of the guys here will go for it because a lot of the guys here paid more than $5000 for the GT 80.

 

After 3 separate emails regarding this issue to MSI AUSTRALIA, this is the reply I get:

Ticket:
MXM Upgrade

Content:
Dear Customer,

In Australian Market, we've never promised 2 generation upgradability.

Best regards,
Wayne (MSI Australia)

Does anyone have links to where they say "2 generations worth of upgrades for GT72" laptops?
I notice plenty of links to the MXM exchange module for 800-->900 (as this rep links me to them too), but that site doesn't talk about ANOTHER generational upgrade.
Any help would be appreciated!

 

I think you can use this image as a proof:

And also this video (information about the upgrade to "a newer generation" after 900 is in the end of the video):

 

Probably is not interesting for you, since here we are on US territory, but for the record today at 14:58 (2:58 PM) local time (6 hours less on the east coast for you, 9 on the western) a msi sales manager of my country sent me an email.
I can not put it here because it is my own language and not in English, something never happened. The thing that bemuse me is that its not in response to my ticket, which remain unanswered in my profile on the site, but by a private mail address with msi domain.
Also, and this is absolutely amazing to my eyes, the guy comes up with first and last name, which are foreigners, oriental, probably Chinese or Taiwanese, but he turns to me in my own language and not in English.
He presents himself as an employee to the sales department and sums the situation that we already know: the upgrade is TECHNICALLY feasible but will not be implemented as it would require a substantial change of the entire system, since it would require the replacement of the whole cooling and power supply parts.
I already knew but I understand from the text that they arent the usual prepared phrases, as he explains to me some technical differences, such as that the new cooling system for some 1080s comes to have even 15 heatpipes.
I repeat, I already knew, but it had never been said to me ... and maybe this is a good sign.

Finally, in the last line, as if it were not important, he confirms to me that they are studying a trade-in program for my country too. Then he greets me promising to update me, soon there will be news.

I do not know exactly what to say to him, I have yet to figure out if it's a ploy to keep me quiet, given my tickets ... or its truth.

I also wonder: it might be that, here in the States, It has been said to you to wait until October ... perhaps to allow the msi to organize something on a global scale?
This mail was sent only to me...or anyone who is registered in my country has received it?
Someone from some other country between those who write here, apart from UK which we already know, has received similar responses?

 

I would be perfectly happy with this, basically charge us with what the upgrade would have been had it been compatible, everyone meets in the middle. Extra points if they offer to swap our current cards at no charge into the new motherboard if we aren't financially ready to do the upgrade yet, but allow us to buy the kits on our own time. That would help out people who planned to use upgradeability as a reselling point.

I was worried it would be more like "thanks for the laptop, here's $750 credit to buy a new one".

 

I agree, it would be the most equitable choice by MSI.
But, as has already been said a few pages ago, this "barebones-swap trade" should be free, because the customer has chosen to pay the upgrade of the GPUs, not the cooling/power supply ones.
Also I see no other solution, if this were the chosen method, which put our "old" hardware in the new "platform" ... if one of us was not yet ready to buy the upgrade kit, which will cost a lot.
I mean, I'm still almost okay with my 2x980 ... I might want to keep them still for 6 months or so. Time during which I would save for the kit.

 

Is there any news about trade in program?

 

So I see a post by an msi representative for the trade in program... I already sent in email to msi but they also have new instructions. What do I do? What in 5k of cash did I do to deserve this malarkey and have this improvised crap. Why can't they make a proper submission page????

 

This.

 

It is really weird that MSI is communicating with us only through this website and they don't do any official announcements on their official forums or facebook. I even wrote a ticket to MSI support asking about trade-in program and if it will be available not only to USA. And they replied that they have no idea about what kind of trade-in program I'm talking. Moreover it's almost a month since 1000 series has been released and we found out that we can't upgrade our laptops. Still no info how that upgrade will look like. Is MSI trying to waste our time till 31st of October so the market would be filled with cheap used gt72/gt80 laptops and they could offer like 10% discount or what.

It's not like 1000 series laptop GPU's we're available for manufacturers only on 16th of August. They knew that 1000 series cards won't fit into old laptops several months before. They had time to make their apology about failed upgrade program like week after release of new laptops and offer us a path to 1000 series graphics cards.

 

Exactly the doubts that I have given them a few weeks ago: wanting to be suspicious, as I wrote here earlier few days ago, I doubt that they already knew nothing about 10th series when they have put on the market my GT80S, 9 months ago. Nevertheless they did it anyway, equally promising GPUs upgrade. I could understand the GT80, which was built a year earlier, but when they put on the market the GT80S less than a year ago they knew were selling a product that would last a maximum of 6-7 months, and they have done it anyway. This is for me the thing that most of the rest throws shadows on their actions and from which they must rehabilitate themselves with this trade-in program.

 

So this just happened. After re emailing MSI Australia after they stated "no promises were made", I sent this:

I've been emailing MSI now about the 900 to 1000 series GPU upgrades that was promised. It has been suggested by my last email that MSI made no such promises.

However this isn't the case, especially according the site where MSI US representatives have announced an exchange program.

http://www.directupload.net/file/d/4456/32j6wdwd_png.htm


These are both links that have been provided to show that infact MSI DID promise two generations worth of upgrades. IT WAS NOT stated that this excluded Australian customers.

If you need more evidence of your own company making official statements regarding this then here is another link:

http://forum.notebookreview.com/threads/official-questions-for-the-msi-rep-2.795226/page-15

So my question still remains, what is being done for Australian customers?

They actually CLOSED the ticket, labeling it as "responded" WITHOUT even responding.

 

Keep submitting the same ticket over until they respond.


Sent from my iPhone using Tapatalk

 

You scared'em

Open another ticket referencing your first one, and continue. Be nice, but keep the pressure on, ask at the top of the new ticket to escalate to a support manager, engineering manager, or marketing manager to continue the discussion.

I have had MSI close tickets accidentally or without reading new responses I had made, and it seemed like they were brushing me off, but they weren't. I've even gotten an appology and explanation for such abrupt ticket closings - but don't expect it

It's the blind feedback issue of electronic communications without real-time facial and body language feedback - it's frustrating.

Did you notice these announcements from MSI asking for owners from other countries than the USA / UK to start up a dialog with MSI?

http://forum.notebookreview.com/thr...ents-and-all-things-msi.795144/#post-10326272

http://forum.notebookreview.com/thr...ents-and-all-things-msi.795144/#post-10340115

 

MSI Germany responded on PCGamesHardware forums, trying to find a solution for owners who wanted to use MXM upgrade possibility.

People interested in doing so, should create a ticket @ MSI Support Germany. They will check what is possible.

 

It seems they are taking a more personal approach. At least there is something going on.

 

Unless I read the German incorrectly. MSI Germany wanted the guy on that forum to submit the GT72S that he paid € 1,650 for and then stump up ~ € 1500 on top to receive a GT72VR, in effect a downgrade (no mux, no raid support for ssds).

Are MSI Germany on drugs?

 

What a joke!

Sent from my LG-H950

 

Oha, even came across this "problem".

I hope MSI will also offer an acceptable option for customers based in the EU (DE) too, cause as i bought mine, i was aware of there´s no option for the upcomming next 3 generation GPUs but now thats none and jumping between Kepler and Maxwell is not that kind of choice here.

I´ve pinged MSI Support in my country about to check out current stand, i´m also thinking that MSI almost sold "pretty less" upgrade kits (< 10? ), but thats up on the pricetag and the "win" cause between Kepler and Maxwell that was not making sense to pay 1000 bugs for an GPU update

Hopefully looking forward. And also i hope that AMD will come arround with a new and compatible MXM board for the GT72 ;O)

The point which makes me little upset is: MSI said there´s no upgrad option after Pascal released, so the average sales price for the GT72 Maxwell drops and i was not aware of that before, usually i had sold it before the Pascal release which is little weird situation now. Damn, i love my GT72 and now this

 

@snallygaster posted in the MSI Announcement and MSI Req Q's threads some potentially promising info for non-US/UK owners:

http://forum.notebookreview.com/thr...or-the-msi-rep-2.795226/page-14#post-10340113

Short snippet:

"As you know the MXM trade-in program is USA based program and for the GT72/GT80 owners from other countries, please start a conversation with me@snallygaster on this forum with title of GT72/GT80 owners from (your country) and kindly provide the information as follows before 10/30:"

 

Conversation is Xenforo's term for PM.

 

Computerbase.de has actually run with the story.

Telling that dude to trade in his GT72S AND pay €1500, jut to get a GT72VR is a ******* joke.

I told you guys they'd pull our pants down with this trade in program. No vaseline.

 

That's a mistake, someone screwed up...

 

Thumbs up!

 

Well that's a PR disaster waiting to happen.

 

BS. GTX 1070 doesn't cost 1.5k€. And if they charge that much because you get "brand new" laptop then it's a scam because we had to get upgrade at first place and not new lappy.. God damn I'm 100% sure that manufacture cost of laptop MXM and Desktop GPU's is same. I remember there used to be mini desktop gtx 970 cards and they were like 10% more expensive than full size GPU. But then again it's not like 3 times original manufacture price. I swear 10 series laptop GPU prices are way too inflated.

Even now there is Gigabyte 1070 mini ITX OC card. AND THE PRICE ISN'T 3 TIMES HIGHER.

 

US $540 for a Gigabyte GTX1070:

• GV-N1070IXOC-8GD
• Core Clock: 1556MHz
• Boost Clock: 1746MHz
• Memory: 8192MB 8000MHz GDDR5
• Stream Processors: 1920
• SLI Ready
• VR Ready
• PhysX/CUDA Enabled
• 3 Years Warranty.

That's in the UK, so likely cheaper in the states.

 

And now compare this price with the price that was listed on ceg hardcorecustoms (it is not there anymore) for clevo 1070. It was 1.2k €. That's more than 2 times the price of desktop variant.

 

I've seen the notebook gtx 1080 mxm for clevo listed @ $1,350 before, so that's extremely hardcore pricing.

 

That's correct.

Little side note: his GT72S is three weeks old

The answer is: 42 - i think

 

Posting in here mainly to get count up to PM the MSI rep - but I'm following this closely since I also bought my GT80 on the impulse I could upgrade later; it's only the 970m SLi model, but the point still stands.

 

Hi

First post here and I've been following the comments from various people so I thought I'd add my tuppence worth.

As a UK owner of an MSI GT72S that I bought back in April purely on the basis of being able to upgrade the GPU, so that it would be VR capable, then as far as I am concerned with MSI not being able to fulfil their side of the deal then I calssify this as false advertising and should be entitled to a complete refund.

Now having said that there are some additional points which ought to be mentioned that is:
1) MSI never stated in their advertising how much the GPU upgrade was going to cost.
2) MSI never provided a full and complete list of which countries they were going to offer the upgrade to, they have offered something to both the US and UK and therefore implied that these two countries at least are covered by the advertised MXM upgrade offering.

So they basically have two very big holes that they can use against many potential claims, however, as already stated, not being able to deliver on the GPU upgrade and then charging one lot of customers a fortune to upgrade and refusing a 2nd set of customers the option will only generate ill will and bad publicity but then how much do they care about this? I guess it depends on how significant the market is for them and how much they have invested in the latest range of laptops, afterall who is going to buy them if MSI end up with a very bad name.

With respect to MSI removing the MXM upgrade statement from their websites then this is probably down to them not wanting to have additional claims made against them.

As for what am I expecting from MSI, I don't really know, I am waiting to see what they offer and if I feel that the deal is financially extortinate then I will insist on a refund.

 

Your cool here, I have been here from the start of this and I also only have a GT80S with the GTX970M in it. I thought that I was being tech savvy and was going to upgrade to the 1080 when it came out and skip over the 1070. But none of that is happening now. So I'll just settle for the GT83VR with the GTX1070 in it and call it quits because we will not be able to upgrade the GT83VR to a GTX11xx most likely. That's all I'll say I don't want to get into a heated discussion about how I should get it, or pay for it and what not again

 

Oh what the hell....I AM NOT GOING TO PAY ONE CENT MORE FOR IT.

 

Something funny happened at work today. my coworker wants to buy a new desktop and was asking me about MSI so I told him the truth, that their products are great but I bought a Titan from them and they don't seem to be able to keep their word. I told him about what's happening here so it's up to him as far as customer service. he said he was probably going to buy MSI but asked me to keep him posted about my situation he is going to hold off on buying for a while to see what happens with me. Said customer service is important, they should stand behind what they say. So that's one potential lost customer. And he wants high end because he will also be buying some type of VR system to go with his new PC.

 

I hope there is gonna be a solution for everyone.
I'm from switzerland and waiting for my support request to be handled @ MSI... the request is now 13 days open without any response..
I also did a request to the swiss reseller, where I bought the GT72S... hopefully they can do something..

 

I would send another support request referencing the existing one. Also making the resellers aware of this issue is a good idea.

Sent from my LG-H950

 

I got the response from my support ticket @ MSI..

Not the response I wanted... but I expected to be like that..

 

So I've recieved another email from MSI support.
At first I've asked about if there will be trade in program in Europe similar like in USA. Their response was that they have no idea what I'm talking about.
I've replied and explained about MSI promise for 2 generation upgrade, about trade in program that is happening in USA and attached form that was posted by MSI representative in this forum. And today I've got an answer from MSI support:
"
Hallo

Sorry we don't have such program

BR CS"

 

With this kind of approach MSI surely won't be able to maintain their gaming notebook market share percantage for long.

 

Watch them shrivel up to misery as Acer takes their share with the X21. And all MSI had to do was stop lying and be prompt about mistakes and solutions.

 

Hi Lumix,

i´m still waiting for a reply from EU support, point is my GT72 is from 10/2014 but i already had the Maxwell inside, so there is "no upgrade possibility" even not for one newer generation GPU´s. I´m hopefully looking forward they will made "any" offer as if the problem "no upgrade possibility appears" is almost 2 years later - out of my perspective it´s a dealbreaker in focus of the advertisement days back and a hidden shortage.

In case they won´t, it will become pretty challanging to choose another manufacturer as i have to sell my GT72 and checkout any Pascal based notebook, but i run with MSI for the last 3 "Desktop Replacements" and was pretty happy with the quality at all.

Regards

 

Hi!
I've bought my gt80 in early 2015 and that was the response I've recieved from EU support today.

 

I honestly don't know what to expect at this point. The whole handling of the thing at the moment seems almost silent and 'off the books' as only one news source has quoted it, and there's very little awareness - only enthusiasts who check forums such as this know they'll be eligible for this, whatever comes out of it.
I sent an email to the rep who's on the OCUK forums but haven't recieved a reply or confirmation of my own email, so just making sure my own... 'interest?' in the program is noted.

It's a shame, as I was at i58 (Where the UK MSI rep from the OCUK forums was at when the US side of this thing took off) and actually spent a fair bit of time at the MSI booth - getting a whole bunch of freebies, messing about with inflatable MSI swords and shields and talking with the guys there about the GT80 and it's specs and how much I've enjoyed mine over the past year or so - they were actually lamenting they didn't have a GT83 there and were having to use a GT80 to run a Vive they had
Here's hoping the whole corporate side of the affair delivers without asking for the price of a whole new GT80 for an 'upgrade'.

 

Yea that's one of the reasons I think they will trade our laptops for new ones because they won't have to give out that many. And they will still seem like they take care of the customer. But after the form submission cut off date they will no longer honor the trade in. Anyway that's my theory.

 

i think i made them mad .. Since i sent it in and asked that they would confirm receipt and never heard from them . I have sent it in two other times and finally they responded today..


Clifford Chun <c*********@msi.com>
5:30 PM (2 minutes ago)



to me, USGTTRADEIN






Confirmed received on last time arleady

 

Looks like you might have missed a reply or two from them...Confirmed received on last time already

 

Has anyone got any reply from loki or any other MSI rep after sending them he relevant info? Still haven't even got a confirmation they got my email. It seems MSI have just gone quite out right.