GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

They are only offering the trade in because it is their legal responsibility to their major screw up. If anything I would take an airtight box over a box of unfulfilled promises.

 

Keeping thread up to date - I too have had the same response from Snally. I'm a UK user.

It's looking as though some people from around have had offers from what I'm reading in the thread, although it's not looking too hopeful if they are indeed paying for the cost of a new laptop.

 

MSI support : France we dont know anything, get back to us next month.. very funny, no offense but this is not MSI of a small country, this is MSI France, and they still don't know anything about replacements ?

 

No offers or any further comms from msi UK since the initial email.

Sent from my LG-H950

 

Sorry I have 2 questions: 1. when is the deadline for submitting the exchange/upgrade form? 2. Did MSI give a date they would be making a decision/announcement regarding the upgrade/exchange program.

Sorry I think I may not have been paying close attention with all my ranting

 

UK: we should be hearing next week.

Sent from my LG-H950

 

they gave till the end of october on the form and they never gave a date. The post was from aug 25th and stated "soon"

 

It's pretty clear that there are going to be many of us for which a machine swap will be unacceptable.


Whether it is unacceptable because of the introduction of a limited time window, because a trade now diminishes the value of our original purchase to force an upgrade so soon or because it would cause an unmanageable financial burden to do so at this time...

...or because the hardware offered in the "upgrade" is deficient in some aspect...

...or because the software [OS] offered in the "upgrade" is unacceptable...

...or because the exchange offer asks for an amount of money in excess of the fair market value of the exchange...

...or a combination of these and/or other reasons and so it is obvious that there are a lot of us that are not going to take MSI up on a laptop swap solution from the way things look now.

I'll tell you two things right now.

1 - If MSI asks for money in excess of market value for the swap, I'm reporting it as a Bait&Switch scam to the NYS Division of Consumer Protection and the BBB.

2 - I think that we need a MSI forum topic for the pending lawsuit, because it is almost a certainty at this point.

 

I agree with all that especially the lawsuit part this is BS

 

Of curiosity does anyone have a spare of the form PDF they could upload? Seems the original that was posted is broken/bandwidth cap/ removed.

 

Just had a reply which is the same as everyone else. I.e the rep will pass the info on. At least it's response.

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My upload.

 

We could start a go fund me to fund a class action lawsuit lawyer.

 

Anyone know a good lawyer that knows this type of case?

 

no, but i know a couple of good clevo resellers, who roam these forums, and offer discounts to forum members

class action usually does not yield desired results..see link.

http://imgur.com/a/5WKkd

 

It would cost you more than your laptop for this to go to court. As i have stated before.. The only people that win in a class action lawsuit are the lawyers. they get millions and everyone else gets a pittance. I am just amazed how everyone is so impatient for them to come up with a solution. I would rather that they think the plan out completely and come out with something fair. Than rush into something that no one will be happy with.

 

Suing is simply not going to happen, unless you expect to win and be compensated the court and fees, on top of the settlement.

Your typical class action lawyer, the type who would push a case against a mega-corporation like MSI, would chuckle and hang up on you. They stand to make no money here.

The GTX 970 case went forward, because there were hundreds of thousands GPUs out there, and then the 970 users in that case got a paltry $30 United States Dollars in compensation, while the lawyers got rich. The lawyers made $1.3 million.

Real life isn't TV, you aren't going to win the case and be offered a massive refund for the cost of your un-upgradeable laptop. Best case scenario, the lawyers would take a huge chunk, and sprinkle bread crumbs for the rest of us to split.

 

$1.3 million is poor for the lawyers. They would be disappointed.


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I talked to them and they replied to me a while back...

 

wait a week past the deadline...

 

man, how is the origin pc working out for u? is it any good?

 

they will prob. give us skylake models and start selling kabylake models right after lol

 

Just found out about this, after forgetting about the upgrade program entirely, and sent in the form. Hope I'm not too late. Has there been returned email(s) confirmation whether submitted forms are accepted/declined etc,.?

Just realized, if this goes through, that I've never shipped anything this large back before. Which carrier would be most cost effective from Hawaii to wherever the US MSI branch is located at?

 

The point is that it will cost MSI ($?)$,$$$,$$$ to defend themselves against such a suit, which would have a very high probability of success with an amplified payout for each unit sold.

It's a deterrent for future bad behavior, but in this case that possible eventuality will also induce a very satisfactory result for owners now from MSI.

The owners and MSI win now, or MSI loses later.

And, with the class action suit won, the owners get the satisfaction of knowing their pain felt was amplified by their numbers affected, and transferred to MSI for failing them, so it won't happen again.

At least not exactly that same way

 

Yup, that's why many have asked for an extended time frame for the Trade-in, since we were originally promised 2 generations of MXM GPU upgrades.

That means the trade-in program should be an option to use over several years, not a one time short response time kind of thing.

We should be able to choose a trade-in option for each new model put out from Pascal through Volta models.

Then we can pick our own point in time to "upgrade" over the next few years, the same as the 2 MXM GPU Upgrade's we were promised

 

Well I can tell you they have dedicated tech support members and their CEO is professional and cares for his customers.

 

I definitely don't want to see a deadline on how fast we have to accept the step up offer.

 

I so hope I am able to get a trade in for a gt73vr with at least a 1070. I haven't even owned my GT72S-6QD 6820HK 970M for a year yet. What do you guys think I should do?

 

Yea I'm not so concerned about the money as putting it out there so people know what MSI did and people stop buying MSI products for a while. Seeing that they don't take care of their customers. A perfect suit for me is that this gets in the news and a MSI rep has to explain themselves. And it being covered as a buyer be ware thing, so whenever someone buys a laptop they think what happened to us first. The money is secondary. If they don't replace my laptop I'm going to try to ruin their reputation. Well they ruined their reputation with me so I want everyone to know MSI has a bad rep. If it doesn't hurt thier bottom line oh well at least I did something. The public eye is my thing put it in the public eye. But I want to give them a chance to do the right thing first.

 

Out of curiosity, has anyone sent emails to PC / tech news websites?Maybe they can get some info and bring more attention to the issue. I contacted my MSI reseller and they had no info.

 

This will never make national headlines as it does not fit the current narrative of the media. I would also be willing to bet at least half of the consumers never research a company prior to a laptop purchase. Going by the current numbers shown on the forms (views) there are at least 600 people that have looked at and possibly filled out the form. This trade in program is going to cost MSI millions to begin with. Which is why they are taking their time to figure it out. They as a company will also do what they can to negate any losses. Its no different than what i would do at the company i work for. There is a fine line between the bottom line and customer retention/satisfaction.

 

So.. I had a call today with MSI Germany..
I live in switzerland.. and I was wondering why MSI Germany called..
anyway.. their Trade-In program is very simple..

I can decide which trade-in Laptop I want..

GT72VR 6RE Dominator Pro 17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level GeForce®GTX 1070, 8GB GDDR5 Intel HM170 Skylake i7-6700HQ+HM170 DDR IV 8GB*2 256GB SSD +1TB (SATA) 7200rpm BD Writer (9.5mm) Killer N1435 Combo (2*2 a/c)+BT4.1 M.2 type Support Windows10 (High End Devices) 9 cell (GT72) 001785-SKU3

or

GT73VR 6RE Titan (GeForce® GTX 1070, 8GB GDDR5) 17.3" FHD, Anti-Glare (1920*1080) eDP 120Hz Vivid Color 94% (I) GeForce®GTX 1070, 8GB GDDR5 Intel CM236 support super raid Skylake i7-6820HK+CM236 DDR IV 8GB*2 Super Raid 4-512GB NVMe SSD +1TB (SATA) 7200rpm x Killer N1535 Combo (2*2 a/c)+BT4.1 M.2 type Support Windows10 (High End Devices) 8 cell 5225mAH 0017A1-SKU7

for free! they don't Charge any Money..

well.. no..
back to reality..

I have to spend 700 euros + my current gt72s with 980m for the GT72VR
or
I have to spend 1300 euros + my current gt72s with 980m for the GT73VR

unfair trade-in program..

I'm waiting until my Reseller give me a call.. maybe he makes a better deal..

 

What laptop do you have currently? Did they say what they plan to do with hdd's and ram? What version of the 73vr did they offer? The 1080 version?
Is shipping covered? What is the turnaround time?

 

It was never going to be free. It's actually not horrible considering you are not just getting a GPU but a whole new laptop and don't also have to pay for someonr to upgrade it

 

Man the battery is tiny. Ask MSI to comp you for the valur of your current ram or hdd's or keep your current hdd's and not pay for the drives included in the new model

 

I asked xoticpc on this and they said they are not authorized or equipped for trade ins...

@pat@XOTICPC

 

Would or could make PC world or PC magazine bit that doesn't mean they won't side with MSI saying they made a honest mistake and shouldn't have to pay for what Nvidia did

 

Anyone else had an offer from MSI yet?

 

No offers yet for me. Will let you guys know once I get an offer.

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We should wait till the trade in proposal comes out I think. But on the other hand if we wait they will be less likely to change their discussion. Public outcry early may pressure them to do a better deal. Plus I would like to know PC world/magazine's view on the matter. Thoughts...?

 

MSI USA better not follow MSI Germany's huge mistake. MSI has a legal obligation to make our laptops upgrade able, the least I will accept from them is they taking out all my Current components and putting it in a GT83 chassis with new mobo so I can upgrade it at a later date.

 

Yeah, I really hope the offers coming out from MSI Germany are just them not knowing what the actual program is because those prices are an actual joke.

 

700 euros ? for a GT72s (not GT72 with 980M) damn damn damn !
my poor GT72 + 970M will require 1000 euros to go to 1070 i'm afraid. Even buying MXM's is cheaper.. MSI is starting to really piss me off !
I can sell my beast for 1000euro more or less, and use that extra 1000eur to get a GT73 chirstmas discounted !

 

yea but lets not threaten lawsuit as we don't all share the same opinion on that topic. We should raise awareness but nothing more. If you write something to send to them, create a conversation with a few of us and well help you revise it.

 

So likely around $500 and $1000 USD.

That's about exactly in line with what I expected, and is actually cheaper than what the MXM 1070 goes for currently.

If that's the US plan, I can't really complain much.

 

It depends on whatever taxes they've slapped on it, but that's 800-1500 USD.

 

Complete madness from MSI. They screw up and expect us to pay for their error. I'm happy to pay the cost of the MXM 1080 ($1,350) less the cost of selling my GTX 980m ($5-800) so $5-800 for an upgrade to any GT notebook with a 1080.


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Yeah I derped and converted in the wrong direction.

The 980M isn't going for $500 anymore. Who is out there looking to buy one?

 

Average in the UK is $780!!