GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

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How the hell does MSI figure they deserve to partially base the what they are TRYING to charge based on the amount we paid?

That's a lot of freaking nerve negating a discount on the retail side.

I got my GT72 on 12/26/14 for $2k [$300 off of MSRP of $2300], ...MSI deserves none of it.

 

As tempting as the options are, I don't have £1700 lying around to drop on even the lowest spec GT83 I've been offered. It's a big saving on it's retail price for sure, but it's still a lot of money to drop on an Upgrade when my current GT80 is only a year old.
This isn't taking into account the other two, which are both more expensive than the cost I paid for my original GT80

 

How is it a saving? Add the price you paid to the price MSI are offering for trade in. Then check how much you would pay on Amazon for exact same model. Is it still a saving?

Sent from my LG-H950

 

If you add in my laptop it isn't, no, but I am playing the Devil's Advocate a little bit by taking into account it's not just the graphics cards that are shiny and and updated, the rest of the components are as well - especially since my GT80 was one of the first models and is using the 4th Gen i7, not Broadwell.

Don't get me wrong though, it's still a -hell- of a lot of money. And I would assume (I would hope) MSI is doing this on a case-by-case basis - I could potentially pay up to 1k, even then it'd be a stretch, but not 1.7k - certainly not near £3k for the top-spec model.

Numbers wise, my laptop cost £2k when I bought it, the retail cost of the cheaper model is £3k (For the lower spec model), or roundabouts.

 

I don't mind spending if I get value for my money. I will upgrade and spend if I get offered similar or better spec. Not when I'm asked to pay for a downgrade or to overpay for double the spec.

Sent from my LG-H950

 

Is this an opening gambit from MSI to see how many will just go along with it?


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If selling your notebook and adding less money will get you the same laptop..
Well MSI can wait for decades i wont go for it.
I got my lappy kind of cheap, this doesnt makes it not worth a penny, it just means i've waited a good price + discount to get it !

In other terms, no 700euros for a slidegrade to GT72VR 1070 (damn i hate this VR name).
400euros are the max they deserve (price of 1070mxm less 970m value)..
I didnt ask for cpu/ram upgrade or mux removal

 

Well, it seems like MSI is trying to evade the fact that this is not an ordinary trade-in. It's an exchange for a promised upgrade-ability.
My opinion is that they should deduct the original retail value (and if we bought it cheaper - that's irrelevant) of our laptops regardless of how outdated our current hardware is and how bad is the exterior (as long as it works).
Why should we care if they're going to refurbish/resell them, give away or just destroy them?
This is how I see a fair formula:
Trade-in price = retail value of a new laptop - original retail value of a current laptop + (value of a new GPU(s) - value of a current GPU(s)). And I'm talking about trade-ins for GT73VR and GT83VR.
GT72VR is a downgrade from any of our current laptops and the "upgrade" to it should be dirt-cheap, even less than the difference between the GPUs' value.

What I see right now... is a joke. Right now it feels like MSI is trying to make this whole trade-in with no loss from its side. Which is understandable but not acceptable.

 

not only no loss, but with gains refurbish the machines, expensives trade-in machines.. MSI MSI MSI, I was expecting the best constructor since AW died some years ago..

EDIT : MSI answered me

Code:

They are offering me Switching my lappy with
these configs :

MSI GT72VR 6RD Dominator Pro (value 2000euros, yes 2k euros for 1060 lol)
Intel Core i7-6700HQ 16 Gb SSD 128 Gb + HDD 1 Tb 17.3" LED Full HD G-Sync NVIDIA GeForce GTX 1060 6 Gb

MSI GT72VR 6RE Dominator Pro 4K (2600euros !!)
I7-6700HQ - GTX 1070 - 1 Tb HDD - 256 Gb SSD - 17.3" UHD (3840 x 2160) - 16 Gb DDR4


MSI GT83VR 6RE(Titan SLI)-076FR (4600euros YEAH MAN !)
I7 6870HK- 32 Gb - 256x2 Gb M2 - 1 To - SLI GTX1070 - 18'' FHD - BluRay.

They will communicate the price with me at the 17th of October (HIGH as hell delay to verify the purchase proof).

I asked them if I can trade it for this machine (1800euros)
Intel Core i7-6700HQ 8 Gb SSD 128 Gb + HDD 1 Tb 17.3" LED Full HD G-Sync NVIDIA GTX 1070- Freedos

they simply said no..

Shame on you MSI, i'll wait for prices, but I expect 900euros for the 1060, 1300 for the useless 4K panel + 1070 and 2500euro for the GT83.

 

£2,500 - £1,500 + £1,000 - £500 = £1,500. Simply unacceptable.

I think we should all agree that the only acceptable trade in will be:

Value of GTX 10** MXM card/s that we want the less value of card/s that we have.

or

We remove GPU/s from our chassis and send the chassis to MSI with cost of MXM GTX 10** that we want and we can sell our existing cards on the open market.

As we do not require any other components upgrading, and if they are upgraded that is a side effect of MSI not fulfilling their advertised promise, therefore we should not bear the cost.

If we can agree to a standard that we find acceptable, we may get MSI on board (I won't hold my breath).

 

I think the ORIGINAL retail value of your laptop was higher than £1,500. I mean the initial price at the start of sales.
Check this for example: http://www.ebay.co.uk/itm/141895271539
So maybe around £2,000 somewhere?
I'm with you 100%, we shouldn't pay extra if an equal exchange chassis comes with some better features (GT72 -> GT73VR, they can't really call GT72VR an equal exchange).
I'd be more than satisfied if they could simply send us barebones with new cards for a price of a GPU upgrade. And we'd ship our stripped laptops back to them. And that's it.

You know, guys, at this point I'm starting to think that this chopped down GT72VR was released with a thought of this trade-in in mind.
So we either have to take a downgraded chassis with a new GPU for relatively reasonable amount of money or take an updated version of our current laptops for much more money.
Just a thought but you never know.

 

Do you really consider £1,115 and my GT72 2QE with a 980m to be reasonable, when an MXM 1070 is around £700 and MXM 980m's are selling for £500-650 in the UK?

Chassis is irrelevant to upgrade cost. Only things that should be considered are the costs involved in MSI's original advertised promise. The cost of the new MXM 10** and the value of our existing GPU.



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Yes and no.

Yes it's their opening "gambit", but I doubt there is fallback position. MSI figures they might as well ask for the moon because they're not going to offer to take the loss. That MSI is trying to use our purchase price sort of says to me that MSI views this as a way to coerce new laptop purchases from us. MSI made current laptops to sell at a certain price-point and they're keeping that price-point when dealing with us as if we're just here to fulfill MSI's sales forecasts and owed nothing.

Seriously, from the little I could find it seems retail markup on laptops accounts for ~30% of the retail price ...which sounds reasonable [Microcenter was able to discount my GT72 ~13% off of MSRP of $2300 in Dec, 2014]. So unless someone more knowledgeable wants to offer a different percentage to use, then use 30% when it is time to do the math on their "trade offer".

Now, for an example.

-The first laptop is a SLI 1070 unit and MSI wants your laptop and £1,565.

-£1,565 is currently equal to $2029 US dollars.

-Here is that laptop on Newegg for $2999 http://www.newegg.com/Product/Product.aspx?Item=N82E16834154304

-If 30% of the retail price is retail markup

-$2999 x 0.7 = $2099.3


So it seems like MSI is taking our laptops for the privilege of getting new laptops wholesale directly from them for little/no cost to them.

 

I hate to keep saying this but what about the 2nd generation upgrade?

I say we forgive the second gen upgrade for a straight trade with no money from anyone whatever GPU you have traded for the model is that has that same GPU 10xx that is fair. Otherwise we will be going through this same debacle when the next gen comes out that is if MSI doesn't consider the mater closed after this trade in. If MSI considers the mater closed after this trade in that IS unexceptable.

 

@MiSJAH as you request this is the trade they are offering me for my system which was bought in Jan this year.

Code:

GT83VR 6RF(Titan SLI)-028UK
Skylake i7-6920HQ
Dual nVidia Geforce GTX1080, 8GB GDDR5X
DDR IV 64GB
512GB PCIE GEN3 NVMe SSD (256GB x2)
1TB (SATA) 7200rpm
18.4" FHD, Anti-Glare (1920*1080) IPS-Level
£3,167

GT83VR 6RE(Titan SLI)-013UK
Skylake i7-6820HK
Dual nVidia Geforce GTX 1070, 8GB GDDR5
DDR IV 32GB
256GB PCIE GEN3 NVMe SSD (128GB x2)
1TB (SATA) 7200rpm
18.4" FHD, Anti-Glare (1920*1080) IPS-Level
£1,867

GT83VR 6RF(Titan SLI)-072UK
Skylake i7-6820HK
Dual nVidia Geforce GTX 1080, 8GB GDDR5X
DDR IV 32GB
512GB PCIE GEN3 NVMe SSD (256GB x2)
1TB (SATA) 7200rpm
18.4" FHD, Anti-Glare (1920*1080) IPS-Level
£2,567

GT72VR 6RE(Dominator Pro)-040UK
Skylake i7-6700HQ
nVidia Geforce GTX 1070, 8GB GDDR5
DDR IV 16GB
256GB PCIE GEN3 NVMe SSD
1TB (SATA) 7200rpm
17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level with G-Sync
£867

GT72VR 6RD(Dominator)-037UK
Skylake i7-6700HQ
nVidia Geforce GTX 1060, 6GB GDDR5
DDR IV 16GB
256GB PCIE GEN3 NVMe SSD
1TB (SATA) 7200rpm
17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level with G-Sync
£567

GT72VR 6RE(Dominator Pro)-234UK
Skylake i7-6700HQ
nVidia Geforce GTX 1070, 8GB GDDR5
DDR IV 16GB
128GB SSD PCIE GEN3 NVMe SSD
1TB (SATA) 7200rpm
17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level with G-Sync
£667

This is with my system stock. MSI are being right clowns about this thats for sure. Will be writing a letter as well very soon to the UK Manager about this. So right now i am deciding on my next move. I am half tempted to ask MSI just to send the card to me with the HSF block for me to slot in and test it myself and bench it, after then posting the findings.

As i have had a look already at the tear down of the GT72VR the HSF pipes are the same design the fans are the same too so to me Cooler Boost 4 is just an EC firmware fan curve update.

The GTX1060 has the same size MXM card as the GTX900 series, Infact if you look the overal design of the mainboard is the same apart from the colour.

Just have a look here http://www.laptopmain.com/msi-gt72vr-disassembly/

 

Have you replied to the offer?

 

At lease you got a decent *GPU* upgrade (slidegrade for the case) option.. My slidegrade options are ridiculous, I may sell my lappy and buy another one and still get a better deal !

 

Thank you for the quick reply, so I'm on windows 10 and opening the file with pdf reader 8.1, I must be doing something wrong cause it still won't let me fill out the form, any suggestions?

 

@MiSJAH I asked question about the trade if it was against system current spec or base spec. Also we have to end of november 2016 to accept or decline the offer as that was the other question asked.

@Sasuke although I would get a decent upgrade on GPU I would loose loads of features such as raid mux and the 2 m.2 slots my system has, which are fitted with 2x 1TB ssd's to go with another 2x 2.5" 1TB HDD. So even with mine it's a total downgrade. If I end up declining the offer I will simply sell the laptop and get a eurocom laptop, they seem to treat their customers right even.without upgrade promises.

 

In my defence... I said "relatively"!
The quotes people are getting are ridiculous. Yours is even worse cause of open box B grade probably but I don't see how this can be relevant.
If MSI didn't separate GT72 into GT72VR and GT73VR - now we wouldn't be in a position where we had to pay a lot for a downgraded chassis with a new GPU or pay a ridiculous amount of money for a more similar chassis with a new GPU. There, fixed that, I think.

From the prices I saw so far I think that for GT73VR MSI should be charging us what they're trying to charge us for GT72VR or around that. It seems like they refuse to see GT72VR as a downgrade in this offer.

 

The problem is that the since the 1080 is basically the 980 equivalent, that means that 1070 <=> 980M, 1060 <=> 970M, ??? <=> 965M. There is no 1060 SLI, so this doesn't work for 970M SLI owners, and what do 965M SLI owners get?

 

The point I'm making is there is to be no downgrade it should be equal to or upgrade.
I am expecting a 1070 for my 970 GPU anything less is unexceptable. Had the upgrade been available per the promised upgrade I would have chosen a 1070 or higher. They are trying to pull this equivalent crap to save them money. I'll be showing all this to my lawyer also and explaining it also.

 

Well the minimum GT83 is the 1070 so you can't really get anything lower. My point is that if Nvidia didn't pull this desktop naming crap, the 1070 would probably be called the 1080M, and the 1060 the 1070M.

 

is this adobe reader? or an off shoot.

 

It says adobe 8.1 but I don't ever remember downloading it, I looked on-line and saw a bunch of knock offs lol so not sure what's official

 

I moved your post here to clean the other thread.

I used Adobe Pro from my work to fill the form and then "printed" it as a PDF to keep the filled form.

 

Just got a new email offering the GT73 however the price in that is excessive. MSI are not getting it at all, they royally feckup and except the end user whom brought their product in good faith to cough up for said mistake. How about you send me the MXM card and HSF. I would gladly test it for you guys as it is clear that no one in the RnD dept has even bother to test the new GPUs in the gt72/gt80. I will then bench and stress test the system. If I can keep my current GPU below 75c after 8 hours straight gaming buy only slightly increasing the fan curve from that of the default curve by 10% then our laptops can handle the new GPUs no problem heat wise, power is not an issue due to GPU boost 3.0. In fact I dare MSI to send me the 1060 and 1070 and I will prove for a fact our systems can run them.

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So what's the GT73 ask?

 

how long will we have to jump in on the class action if we want to go that route? I would at least like to see what MSI offers USA customers.

 

Will post when in get back to laptop to Copy and Paste it in but i t was in the £1,686 for the 1080 version and £1,386 for the 1070 version.

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Let's sell this gt80 crappy... With 1600+ what we get selling the msi... We do a superdesktop and ww replace 1 piece per time when we want...

 

Wow, more insults to customers.

1, Had the advertised promise of upgradable MXM been made available, the cost of upgrading would have been the same to all users for the GTX1070 at one price and the GTX1080 at another, no matter the condition of their existing notebook. Why has MSI created a scale of cost in their replacement to the advertised promised upgrade depending on the condition of the notebook?
- This is a trade-up program, and like all trade-up or trade-in programs the condition of the item and period of use is taken into account when trading the item in. As your notebook is a special case, given that you bought it at a reduced/B-grade price and as such are affected more than most by the aforementioned, I have adjusted your pricing as a gesture of goodwill – please see above.


2, The reduction in price of the replacement models that you are offering me is ~£650-700, where as the only exact model on ebay, the same as mine secondhand is listed at £1,299 (ebay.co.uk item number: 331928691301). Frankly this is an insult to a multiple time customer of MSI. Please justify why you are valuing my laptop at all, I am not selling my existing notebook to you, you are resolving not being able to fulfil your advertised promised upgradability?
- Please see the answer above in regards to the pricing of your model. We feel that the trade-up program is the best solution to not being able to fulfil the advertised upgrade. If you have an alternative solution that would better suit you, please provide feedback and I will ensure that this is passed on to the relevant department.


3, If MSI had kept to their advertised promise of MXM upgradability, I could have purchased a GTX1080 for £833 - http://www.eurocom.com/ec/upgrade(2,388,0)ec - so with import tax and delivery £999.60 AND have kept my GTX980m to resell to recoup some of the cost (at present these are selling in the UK for £550 + import charges), so a cost to me of between £4-500. Please justify why MSI due their error in not keeping to their agreed and advertised promise of upgradable MXM graphics would consider charging more than £500?
- As explained in my previous email, unfortunately an upgrade to the 10 series GPU is not possible for your model, and instead we are attempting to rectify the situation by allowing our customers who want to upgrade to do so, by offering a trade-up program. This also allows our customers to receive an upgrade not only in the form of the GPU but also in all other aspects, which would not have been previously possible.


4, As the end user in this situation, my existing hardware within my notebook is sufficient for my requirements, except I would like to upgrade the GPU, I have zero requirements for a newer CPU, RAM or PCIE SSD therefore can you justify that, if you must include them in the replacement offer, why you would expect me to contribute to the cost of them?
- It is not possible to upgrade the GPU. What we are offering to compensate for this is a trade-up offer, not a replacement offer, therefore there is a cost associated with trade-up which varies depending on which model you choose, should you choose to take part in the trade-up program.

If you have any further questions please do not hesitate to ask.

Kind regards

Natalie

Anything in bold is Natalie's reply to my email.

 

@MiSJAH just like I said they really don't have a clue, MSI expect the end users to pay for their mistake, then continue to make another mistake.

Code:

The cooling system has been upgraded to Cooler Boost 4 from Cooler Boost 3. This model offers MXM slot design as originally promised. Please see the product page for further information on this and all of the new features in the GT72VR.

The fact is they haven't been bothered to test the GPU's in our units and are trying their best to get us to part away with even more money to rectify there mess up. I even bet MSI will not even bother to take me up on my offer.

My old MSI laptop wasn't meant to support a GPU upgrade but it went from a GTX560m to a GTX770m only a PSU and Heatsink was needed to be changed it went into the same MXM 3.0B slot.

Sent from my SHIELD Tablet K1 using Tapatalk

 

The eurocom upgrade says it increased performance by 9%, no thanks. If my only option to upgrade was some ghetto bungled way id be pretty pissed.

 

And the reply to @MSI Natalie:

Hi Natalie,

You sure work late.

We feel that the trade-up program is the best solution to not being able to fulfil the advertised upgrade.

I feel the only appropriate course would be an upgrade at a maximum cost to the end user that directly correlates with what we would have have to have spent if MSI had fulfilled their advertised promise. This is what I and others in the gaming community would feel is the best solution. We are the ones affected by MSI's failure to deliver the advertised promised upgrade.

The GT72VR has fewer features than the GT72 2QE that I own. This is not an upgrade in anything other than GPU but the removal of the MUX switch (that you have kept on the now premium range the GT73) and lack of raid ability for SSD's (again kept for the premium range the GT73). If the extending battery life by enabling ECO mode in your Dragon Center software or by customising the power options was a considerable solution MSI would not have kept the feature on the GT73. And yes, PCIE SSD's are much faster than sata, but I have already purchased additional SSD's for my existing GT72 2QE, as I knew (well had been advertised/promised by MSI) that I could just upgrade the GPU when Pascal was released.

So the GT72VR is not an upgrade of anything we need except the GPU and the removal of the premium features makes it downgrade in my case. Therefore I will not accept a GT72VR as an upgrade.



If you have an alternative solution that would better suit you, please provide feedback and I will ensure that this is passed on to the relevant department.


So a solution from those that MSI has failed, with the lack of the advertised and promised upgrade, are happy and willing to provide you with a solution:


MSI provide a notebook with options of the GTX 1070 or GTX1080 without loss of features we have in our existing notebook for the cost of a replacement MXM card that we want the less the market value of card that we have at present.

or

We remove GPU from our chassis and send the chassis to MSI with cost of replacement MXM GTX 1070 or GTX1080 card only and MSI send us a notebook with the appropriate GPU that has no fewer features that the one we submit and we can sell our existing cards on the open market.

Anything that incurs a higher cost then the advertised promised upgrade, that MSI cannot fulfill will be unacceptable. As manufacturer of MXM replacement GPU's for the GT72VR, GT73VR and the GT83VR I'm sure you have access to the MXM card prices, as do we.


What is MSI going to do in reference to the 2nd generation (Volta) upgrade claim it made in releases to press. This topic has not been mentioned by MSI yet, so I look forwards to your thoughts.

Regards,


Again bold is from Natalie's original email.

And it's gone midnight in the UK

 

I have an offer for GT73VR:

£1,170 for GTX1080 model and £870 for GTX1070.

Extended warranty on current lappy will be honoured.
That is closer to what I wanted to get in terms of hardware but pricewise a little bit off compared to what I was hoping for.
Now got until end of November to decide.

 

@SAiLO , if they let you keep the gpu in your existing system that's a cracking deal on the GTX1080, if not it's a poor show.

 

I doubt they will.
My understanding is whole laptop gets replaced, no parts removed.

 

I would hold out for:

MSI provide a notebook with options of the GTX 1070 or GTX1080 without loss of features we have in our existing notebook for the cost of a replacement MXM card that we want the less the market value of card that we have at present.

or

We remove GPU from our chassis and send the chassis to MSI with cost of replacement MXM GTX 1070 or GTX1080 card only and MSI send us a notebook with the appropriate GPU that has no fewer features that the one we submit and we can sell our existing cards on the open market.

This is based on costs that 'we' would have incurred. Not like the offers MSI is making, them desparately trying to reduce cost to themselves.

 

Someone (will be me once I'm contacted by Natalie or whoever) needs to tell MSI that THIS TRADE UP PROGRAM IS SUPPOSED TO BE TO OUR BENEFIT.

We aren't doing this as a favor, to give them pristine laptops that they can resell in the third world markets, while they're giving us machines at wholesale prices.

This is supposed to be a good will program, but they've decided to double, no... TRIPLE dip into our pockets, to turn a profit. Think about it:

1. I spent $2,000 on my current laptop
2. I spend around a $1,000 on the trade in
3 They sell the laptop as a refurb in the world's smaller markets, for at least another $1,000.

So MSI ends up making at least $4,000 off of me. That's the price of my GT72 and an entry SKU GT73!

So... they've turned us into cogs in their money machine. The company's goal is to take ZERO loss from this. Good will my butt.

Oh and you want your 2nd generation of upgrade? Guess what, they'll just repeat this exact process over again, turning even more money off of forcing you to trade in your GT73 or GT83.

Welcome to the belly of the beast. Dance, monkeys, dance.

 

Our lawyers will be dancing on millions of dollars of MSI cash soon, and us dancing on our keyboards using our settlement provided laptop.

 

There won't be any second gen upgrade. We have to get our cards right here and now. The wide range and disparity of prices is more than concerning and this program should definitely be to our benefit. I am awaiting the news for the US program, but I am no longer cautiously optimistic.

 

This is why I can't stand misinformation being bandied about to fit people's narratives. That "9%" increase is a stock 1070 over a 980 overclocked 350MHz on dry ice, plus something was obviously borked about their setup since they got like 9K CPU score instead of the 12K the 6700K normally gets. Even then, it was 25% over a stock 980.

 

I wish you the best of luck.

 

Download Adobe Reader directly from Adobe, as that's the only one that seems to have the Adobe Sign function that the PDF uses to upload correctly.
https://get.adobe.com/reader/otherversions/

If you can't get it to upload correctly - it kept logging me out of my Adobe Sign account - which caused the upload to fail.

So I just took the list of info - item name + my info and put it in a plain text email and sent it to the address in the PDF.

MSI accepted this, and also from others the same.

Don't waste a lot of time on the Adobe Sign upload, just send in the info as a text email.

BTW, MSI doesn't send a confirmation email that they got the info.

 

Well, here goes some real card prices and they have always been the cheapest price so far when it came to the high ends.
http://rjtech.com/shop/index.php?dispatch=categories.view&category_id=167
Eurocom is not price matching them either. Eurocom has a better warranty. I think it's 6 months to a year.

 

Wow, reasonable pricing, the 1070 costs $750 - the 980m $720 - lets see how that changes over time

 

1070 costs damn near the same as a 980m.

MSI are *****

Yeah I typed the asterisks....

 

It is better.
The 980N cost more and runs slower, but then. Rjtech never carried the 980N either. else they would have beat out everyone else's prices. When going through retail channels

Actually you mean Rjtechs 980M. Everyone else, it's still a 100 to 200 hundred cheaper.
Edit
They came down a bit to more like 75 to 150.