GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I am in no rush.
Will wait and see how this develops.
This upgrade would still be more expensive then selling the laptop and buying brand new GT73VR with GTX1080 in my case.

 

I like how they switched from a legal obligation to a goodwill "we-will-take-your-laptop-for-a-price-that-we-want" trade-in program.
If you call this a "trade-in" or "trade-up" it doesn't mean that it automatically becomes a normal trade-in which takes wear/age of your equipment in consideration.
And we never asked for a trade-in in the first place. At least not with its price more than a GPU upgrade kit.
It's not their good will to offer a trade-in (cause they're obliged to offer something anyway), it's our good will to accept this in exchange of an original promise.
They have to understand that.
With those prices they offer they should also give an option for a refund for a product not as described then.
And we'll see how many customers gonna choose a refund over this circus.

 

Just as I'm not trading up if the laptop doesn't support W8.1, I'm not selling it back for a full refund either.

MSI owes me for failing to deliver GPUs, but this laptop stays with me.

 

I actually even had my GT72S customized with 3M Carbon Fiber all over. Similar to Dbrand skin for Razer laptops...

I can't transfer that to the new laptop if I trade-up

I got this laptop last July 2016 and had it skinned at once. So this is pretty clean

Though I spend more, I think MSI will just say that because I added skin, they will bump the cost up since i altered the unit? I can remove it though but thats stupid. No way to win.

 

They need to get on top of this issue sooner than later. I don't understand why they are screwing around with this.

This small pool of gaming laptops is a blip in the grand scheme of things if they damage the brand in the process. If something acceptable doesn't start to materialize this next month for the US market, there is no reason to not take the story and the cover-up to the PC gaming community. This is quickly morphing from a design change into full blown fraud with a cover-up and all.

Revenue US$2.7 billion (2014)
Number of employees
13,500

 

Well all have a voice and we all have wallets, lets use them. Still in contact with the UK MSI rep and will also be writing a letter to the general manager as well on monday. It would be great if the member of the R&D team at MSI put there input on these forums about this mess. Its alright the CS Reps being on the forum but it would be nicer to hear from the horses mouth so to speak of the decision making logic used to come out with this febal Trade up (Down in many cases) program. Its not doing MSI any favors at all, so far this week i have told 10 people not to bother with MSI laptops if they are after upgrading the GPU and we are looking for another supplier that will allow such things without the issues that are current.

 

Guys, I talked to the MSI gaming laptop Chinese Rep via weibo(a chinese version of twitter). The over all tone is still similar to the msi rep thread(new design, new feature, some other BS etc.) However it is possible that we might have 1070/1060 upgrade. It is just that the release date is still a myth. I 'll post the picture of our conversation soon.

 

Me (OP): Msi promise 2 generation of graphics card upgrade on gt series laptop, now backed down after a single generation, what gives?!

Msi (reply): Please elaborate

Me: Today a msi sale rep claimed that because of the architecture of new 10 series card, new gt series had undergone a power supply and motherboard design change, thus make the 900 series equipped laptop unable to upgrade, is this rumor true? If so, how are we going to be reimbursed?

Msi: Hello, we did not design the new 10 series graphics cards. 10 series cards are more demanding on power supply and thermal dissipation. It is impossible to upgrade from gt72(900 series) to GTX1080. The power and thermal simply can’t keep up, hope you understand. It is not that we are backing down, we can’t decide the design of graphics card, hope you understand.

Msi: you can upgrade to gtx 1060

Me: From a power supply point of view, 1080 is indeed impossible, what about 1070? I fell you guys, but you can’t just backing down like that

Msi: Can upgrade to 1070/1060

Me: so will there be a 980m to 1060/1070 official kit in the near future?

Msi: you will have to contact a sales rep on that

Me: thanks for answering my questions.
picture: http://imgur.com/a/sV7sz

 

I would belive that there might even be a slight chance for GT80 user, as the rep keep focusing on thermal and power, not the design.

 

Not without a firmware update unless you want your battery to drain.

 

wait, so without a firmware update, new graphics card can't even draw power from the power supply?

 

I contact msi for my area...let's see when they answer.
My problem: if upgrade would be possible i do not want to do in few weeks! But when i want...

 

Another big hope(or proof) for the 1070 update is here, this is the picture of 1070 mxm card taken form the new GT series laptop, look at the similarity with 980m
imgur.com/a/ohM7Q

 

The GT80S series will start draining battery once it is using more than 306W. Evidence also points to the same problem affecting the GT80 series.

 

This problem is not unique to gt80, I once put my psu transformer right behind my gt72s 6qe graphics card vent for a stress test, as the transformer unable to cool down, the effeciency goes down, thus the system start to drain battery in order to maintain voltage on key components. It might just be the psu heat up really bad and unable to dissipate the heat.

 

It's not a PSU issue. It's the way they coded the EC. I doubt that heating up the PSU would have caused battery drain unless it caused it to cut out completely.

 

Here is a GT73vr tear down, again, looks promising http://www.wxrw123.com/qy/20160904/2700235_3.html

 

Hang on, are you saying the GTX1070 will work in the existing GT72 (not VR model) with a new heatsink and EC?

Was MSI saying it will not to try and push us to by new notebooks?

 

That's what I believe across the board until I see technical proof of incompatibility. Heat? MSI can't engineer heatsinks? Power? 1060+1070 don't breach spec.

ffs it's MSI's Pascals that are going into other brands' MXM slots - Clevo, Alienware... proof will be when someone puts a 1060 or 1070 into their older MSI. I have an even older 16F4 GT60 if anyone wants to send me one to try it'll have to be standard size though there's RAM and SATA riser board right next door to MXM board

 

Yes, I think that's what the Chinese rep tried to tell me. Plus, the MSI 1070 mxm card(as observed from GT 73VR) looks different than Clevo 1070 with a very high similarity to the shape of 980m with no additional strange power supply socket.

 

a small OT:

did you notice that on the new GT83VR about mxm is written:

MXM VGA Design – Keep Your Weapon Sharp and Edgy
MSI's MXM VGA design allows you to change and repair the GPU more easily when needed. The special design also prevents heat on the motherboard, ensuring the laptop performance and durability.


why mxm is durability???? MSI peps can answer (like they promote in other section of the forum) ans say why mxm = durability in their notebook????

I hope you guy in USA you can start a class action...

 

I don't think they're going to be able to pull this in America which is why it's taking so long for them to come up with a reply for the US based laptops.

 

That's the plan

 

It's very likely the 1070 looks very much like the MSI variants of the 980 in terms of thermals except running somewhat hotter thanks to the smaller die area, so regarding the GT72, I don't see why not, as long as the GT72 980 SKU didn't suffer from the same battery drain. The GT72VR uses the exact same PSU. The MSI 1070 in the GT72VR is also exactly the same PCB form factor as the MSI SLI 980 design. For the GT80, definitely not without dual PSUs and a fixed EC unless you want the aforementioned battery drain.

 

Q937 has said everything that had to be said !
MSI may read this We are entusiasts, you can talk to us with technical aspects, explain us why we should pay 1000euro for a downgrade + slight to GTX 10 GPU upgrade instead of an hour MXM GPU swap.

 

Yes.

THIS!

 

I am willing join any class action suit in the US, if that is what it take for MSI to make this right

 

Seems like the UK offers are a litmus test for what they can get away with everywhere else.

You EU and UK guys get into action. Look into the Consumer Protection from Unfair Trading Regulations, and how it protects you from moves like what MSI is pulling. In the EU it's under the Unfair Commercial Practices Directive.

Us Americans are probably screwed. You guys across the pond have the law on your side. Use it!

 

We are not screwed trust me

 

http://www.legislation.gov.uk/uksi/2008/1277/schedule/1/made

• "Bait and switch" – inviting consumers to buy one product but then trying to persuade them to buy a different one – e.g. by refusing to show them the original item, or to take orders or make delivery arrangements, or by showing a defective sample.

A company found guilty of an offence could face an unlimited fine. An officer or manager of the company who consents to (or acts negligently in relation to) the offence can be found personally liable and fined or sentenced for up to two years in prison.

 

Well MSI, as a result of false advertisement should definitely consider offering a refund program as well as a trade in program. i would do the refund in a heartbeat

 

I'd rather put my money on a reliable desktop that is truly upgradeable...from a more reliable company

 

UK people please complain to the Consumer Ombusman - http://www.consumer-ombudsman.org/



Nothing MSI has done in regards to this matter has been anywhere near acceptable, make your voices heard.

 

MSI telling us originally that we will have to buy a new GT83VR/73VR to experience the GTX10xx experience is the classic definition of bait and switch according to this. Once they put it in writing that is it they can't take it back, the exchange is irrelevant. They have already commited the crime. Does anyone have an email that says that? Please someone say yes!!!

 

Not sure if this covers it: "As everyone knows, the performance of the latest GeForce® GTX 1080/1070/1060 chips has jumped significantly over the last generation. This could not have been possible without redesigning the motherboard, modifying power outputs, thermals and other components in order to utilize the full performance of Pascal chips.

In order to keep our original promise of upgradeable GPUs, MSI will be offering a trade-up program for those who currently have GT72/GT80 UK models with GTX 800 and 900 series graphics inside, to the new GT72/GT83 with GTX 10-series packed with our latest gaming features."

From MSI Natalie.

 

Prices in uk?

 

Let's see if such responses continue the pattern of false & misleading conduct shall we?

"the latest GeForce GTX 1080/1070/1060 chips"
=> did not separate so further statements apply to all

"This could not have been possible without"
=> what follows are presented as the technical grounds for the impossibility of upgrade promise being fulfilled

"redesigning the motherboard"
Why, what aspects?
Have they?
"modifying power outputs"
Why? 1060/1070 can fit within TDP envelopes of 980m/980 respectively can't they? (while Eurocom 980M->1070 upgrade throttled, it wasn't due to inadequate power output AFAIK
Have they?
"thermals"
So providing a compatible heatsink is impossible as well?... (a VR model heatsink capable of being installed in an older model and getting the same performance is proof this is untrue)
Is it not standard practice to include a new heatsink specific to the new generation of card?
"and other components"
Specifics... (LVDS connector? Existing 3K/4K models may already use eDP. Optimus can still route output through LVDS AFAIK?)
"in order to utilize the full performance of Pascal chips"
Here's the rubbery language term, what does 'full performance' mean.

Putting all that together, if someone can get any Pascal to work in an MSI system bought with the upgradeability promise and it performs (benches) the same as a new "designed-for-Pascal" model, it shows the Natalie statement to be untrue.

What she says applies to the 1080, I think they could be made to work but hardware mods etc put it beyond the possibility of a drop in upgrade. But she (or MSI) wasn't specific. They said ALL upgrades to ANY of the Pascal chips were IMPOSSIBLE.

Not legal advice. However careful dissection of statements made is exactly what is needed to drive this forward especially to lawyers who may not be across the technical aspects of the issue.

If MSI can't provide what they promised, they owe compensation. Who is happy with considering the trade-up program as their "compensation"?

 

Check out last few pages

 

I´ve sold mine as I was not wanted to discuss further as MSI denied a (slower) laptop from their Pascal portfolio, partially (based on legal declarations within my country) there´s pretty less chance to win any "legal fight" here, also I hope I had prevent larger price drops for my system.

I guess thats "win win" because I had received more money than from MSI, the guy where I sold my laptop to will receive a super stable running system which is great, and I can now have a look to any Pascal notebooks out there including free choice. Yes i will "loose" average 700 - 900 bugs now (and thats the only point where I´m upset as usually the 970M would run +6 or 12 months here), but in case Pascal MXM Module will had same sales pricetag if that released (which does not) so it´s ok.

Regards,
aVa

 

I have been lurking on this thread for awhile but I may have missed a few dozen pages but had anyone here filed a complaint with the BBB? Every time I have I get quick results. When Newegg sent my laptop in two day instead of the one I paid for I filed a complaint and got a refund for my shipping the next day, companies don't like to have open complaints on there and the usually have staff dedicated to taking care of the problems.

 

I bought my GT80 Titan 2QE 5950HQ 980m sli and just about maxed it out with 32gb 2133 DDR3 ram, 3 Samsung 250 GB 850 evos, and window 8 pro (upgraded to 10 pro), because I was expecting to keep this laptop a long time (5-7 years) and upgrade to volta gpus when the time came. The only way I want to pay the fair upgrade price is on a volta gpu machine. If I have to upgrade now to 1070's and only get half the promised upgrade path it should only be half the upgrade price to make up for it. I think the cost would have been about $1000-$1500 so $500-$750 at most out of pocket. What they could/would do for the wasted upgrade money I invested I don't know except try match it on the new laptop. Maybe that is where the free upgrade mindset is coming from.

 

Yup... they should pay us not us pay them

 

They make me laugh everytime I hear the Thermals/Mobo design BS.
This gigabyte lappy design CAN handle a 1070 and keep it properly cooled (stays at full clock in charge, 79°C at furmark + prime 95), plus, the GT72VR is basically the SAME coolers (fan + pipes) + mobo.
They have no excuse ! and darn they should not dare to say "well the pipes arent the same", they can ship them with the gpu upgrade kit !

 

Taken from Eurocom Tornado F5 upgrade video to pascal 1070.

 

I am thinking this is more of a money scam than a technical impossibility.

Like they could have allowed the dual power connects to be utilized with the Gt80s so the 980sli could maximize power draw, yet such a simple. Please fix and MSI won't do it even if it means their customers will be happy!!

And I am sure nothing is preventing them from inventing some new unheard of cooling technology even something as abstract as a water docking station for a laptop like this, heck their sister company has done it!

They think we are stupid customers who can be herded like cattle into a milking house to milk more money out of us!

I hope these dim basement dwelling fools at MSI see the light before they get a court appearance date for bait and switch.

 

They offered me the 1070 SLI with a downgrade of RAM and SSD, which are halved. The price range goes from 500 to 800 euro according to the conditions of my pc ... my pc is perfectly as a new one, even without dust, I hope they do not make jokes. I asked to have at least a 1080 SLI, I am waiting for reply.

 

They'll probably make the offer and increase the price.

 

They offered me only the GT83VR with SLI 1070 for 2000 euro, very bad.

 

I thought too, but incredibly not. They told me that for my country the GT83VR 6RE is the maximum trade-in ... the 6RF is not expected. 16 GB of RAM @2400 instead of my 32@2133 could also fit me ... even if I should increase them ... but 256 GB of SSD are far too few, especially since half is occupied by Win10. I asked if it is possible at least the increase of these two things, or swap with those in my pc. I'm waiting.

 

Still radio silence from MSI USA.