GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Seriously though... Are us Americans going to have to wait until the end of the month or what? Surely this adds fuel to the legal predicament they are in if this silence isn't the result of producing an acceptable offer.

 

I think MSI are trying things out on smaller markets to see what they can get away with in the USA.

 

Ding ding ding.

To be satisfied, I'm going to need a GT73 for way less than $1k USD.

 

500 euros is a joke for a trade from 980 SLI to 1070 SLI. That would put the 1080 SLI at 2000 euros plus the old notebook. At 1200 per MXM that means MSI values two 980s at 400 euros? Good joke.

 

At this time they assess my pc within a range from 3200 to 3500 euro, depends on its state (and mine is perfect), as they offer me a pc that here costs 4k euros and they want 500-800. It is an honest assessment, I paid 5k 8 months ago ... also I never would sell it for this amount in the used market, though it worth it but we all know how all this works. I would have had no doubts to accept it if it were not for downgrade of RAM and SSD ... I'm waiting for them to respond to me, and since they have not done it immediately as before I assume that the eastern guy should ask response to his superiors about my requests, this time.
As for the US market it is clear that MSI is moving first on lower markets, in my country maybe we'll be a dozen to have this computer, it is not a rich nation ...but in USA you are many more and this complicates things for them, definitely. But perhaps in the end you will have a better offer than ours.

 

my model is the most powerful of the previous generation ... nevertheless 1080 SLI wasnt proposed to me neither expected in the trade-in...at least in Europe. Maybe in the USA it will be different for you, I hope for you.

 

Double check your prices. The 1070 SLI model is only 3500 USD here in the states.

 

it's not me that have to check prices ... is you that have to know that in the US you have lower prices than in Europe, you must not make a comparison between your amounts and the euro, 'cause here the fees are much higher.

 

Okay, my bad, I assumed that since it seems to be around 3100 pounds in the UK that EU prices would be similar. But my point remains, since that means the 6RF is probably around 5500 EUR.

 

In fact, unfortunately, it is. In Italy, moreover, we have one of the highest VAT in Europe. I'd like to also be in US, lol

 

No way, Hungary beats Italy, even we in Finland do it...

 

This constant pressure they're putting on people, by saying the price depends on the condition of their current notebooks, is making me absolutely livid.

1. This should be treated as if MSI were just selling us the MXM cards at a discounted rate. The crack in a person's chassis wouldn't affect the installation of a new MXM card, so it should be irrelevant here.
2. What they plan to do with the traded machines is their own business, and should not be a condition with which they manipulate the "trade in" values. The fact that MSI plans to recoup losses never should have been communicated to its customers in the first place. That is grossly unprofessional, and immediately makes this more about them, than us.
3. So they still expect people to be without their notebooks for weeks, while they inspect and determine the value? If I could post cuss words on this board, there would be a string of them right here. This is so absurd. They should be cross shipping these devices, with free expedited shipping.

This should be a PR nightmare for MSI, they are pulling some shameful BS with this. Man I wish I had connections to someone at a major tech site. The word needs to get out about how we're being treated. Billion dollar, multinational corporations only bend to public outrage.

I fear we are alone, versus a monster, and they seem to know that no one can hear our cries for help.

 

MSI france didnt talk about the state of my laptop, may be they will be correct and offer to simply sell me the new machine and send it BEFORE taking the other machine.

 

They should take my payment method, and ship me the new laptop, with the threat that my card will be charged the full retail price if they don't receive a tracking # for my old laptop within a reasonable time.

 

Hope they wont charge depending on the "damage" on the existing laptop. This should not be one of their concern ! It should be a direct trade no questions asked !

 

Hi,
I'm talking to the US people in this forum I am going to try and make it short and to the point. I had a long discussion with my Lawyers today and there was as usual good news and bad news. First the good, they told me that this defiantly a violation of the "Fair Trades Act" yes, Bait and switch and I have a case that's pretty much cut and dry. The bad, although I have a good case it will have to be presented in small claims court. Because the most in damages that I can get will not be over 10,000.00 I was able to get it pretty close like about 8,000 and some as an estimate including pain and suffering. if I have them try it in open court it will be very expensive for me and probably not be cost effective. They said that they can help me a little with the preparation but that's it. Now we also talked about the possibility of a class action on contingency. They would be willing to do this if I can get at least 25 people I only have 5. We need at least 20 more so the good news again, I need 20 people to do this with me it will not cost you a dime. once we get the names, my lawyers said to wait to see what MSI offers us and if we don't think it's fair then we sue. Whats fair? For me fair is a trade like for like. for example I have a GT80S with a GTX970 GPU I will get a GT83VR with a GTX1070 GPU with no money from ether side. The laptop will be shipped to a MSI retailer in my area and I will take my laptop in and the retailer will verify that the laptop is in working condition and no components have been removed RAM ect...then they take mine and give me the new one. I will not be without my laptop for more that a day or two and will not have to worry about the possibility of damage in transit because it will be treated like an exchange, and at that time I will sign a form stating the matter is closed and there will be no further upgrades provided and no legal action going forward from me. MSI would have piece of mind letting a tech look at the laptop before the trade takes place and me signing the form. Anything less I will sue. That's MSI doing the right thing and that's what they should have done in the first place and in Europe. I will be sending a group email to the 4 guys involved already with plans for getting more people involved. Whoever is with me send a email to [email protected].

Thanks for listening, sorry if it ran long and have a nice day
BTW feel free to copy and paste this to other forums.

 

I don't see how that's fair? Fair would be leaving you in the same state as if the laptop were upgradeable. That is, they upgrade you to the GT83VR of your choosing and you pay what you would have paid in the first place for those MXMs and heat sinks minus the cost of MXM you trade in at any time you want. Then to engineer Volta or Pascal 2.0 MXMs so that they work in the same systems and make those available for upgrades as well.

Also, pain and suffering, really? What pain and suffering?

 

Look bro this is how I'm doing it. I will be forgiving them the second upgrade. Besides according to the law I am entitled to what I would have paid for for 2 generations of upgrades plus parts and labor. That's the LAW! for a company that violates the Fair Trades Act it's standard not me being greedy. Plus, I cant believe your trying to defend MSI when they are trying to screw us all over! You don't like it don't be counted. But it's not cool to try and make me the bad guy hell you probably work for MSI anyway. (MOLE)

 

If I had an MSI laptop, I would be talking to this guy right here. He and his team will pretty much go and investigate for the consumer. MSI would not want this in the news. This would be in my area , but you can give it a shot.

http://abc7news.com/askfinney/

Edited: San Francisco Bay Area

 

Thanks, I plan to do this too and go to Facebook, twitter ect..but again I'm waiting for MSI to do the right thing. I know all about channel 7 and channel 5 on your side. that's the next step. I was talking about that when this whole thing started. Thanks for the suggestion and support.

 

Yeah, lol. Everyone who disagrees with you is an MSI employee. Good one. Except I've had more than my share of disagreements with MSI in the past and have been here complaining about the trade-in offers right along with everyone else.

If MSI does what I said, what's the legal basis for your case? Please explain that one to me. Show me a single tangible loss. And I really would like to meet the lawyer who thinks that there's pain and suffering damages to be awarded here.

 

@CARL JONES

No need to feed MSI any specifics, let them guess.

 

Good point. No need to explain myself to Q937 he's not a part of it anyway. Hay! Q937 your right I'll take your advice your looking out for me I apologize..LOL

 

I concur with this.

I don't work for MSI.

I don't like how MSI are handling this situation.

I would like to see MSI make right the situation.

I expected to spend some cash to get my upgraded GPU.

I accept that the cost should be relevant to MXM upgrade cost.

 

OK then what about the 2nd generation upgrade will we be able to buy one or will we be back here complaining again. look you guys do what you want and agree with what you want. How is doing what I'm doing hurting any of you? It's my time that I will be spending working on this. Just don't jump on the band wagon when it hits the mainstream and the settlement is in my favor. I don't know for sure what's going to happen but at least I'm doing something. Not sitting here complaining, "I" got a lawyer and found out what my rights are. What did you do? or any of you besides the rhetoric.

 

No one criticised you, so stop acting buthurt. I agreed with another post, that seemed reasonable to me. I approached the ombudsman in the UK to take on MSI for me/UK owners.

Chill bro, we all want MSI to fix this screw up.

 

My Bad

 

A 1070 SLI don't even want to free, i can't play flowery meadow.

 

I signed up purely for this thread. I bought my GT72 6QE late last year through Amazon. I have been in touch with the seller and they gave me the details of the trade in program, but i have not had any response from MSI regarding it.

Should we maybe contact a few tech Youtubers, i know Linustechtips recently reviews MSI's GT63 and gave it good marks. Maybe some bad publicity would force MSI to rethink their strategy?

 

Thats what I´ve expected for my country (but for real definitely not for the US), so I´ve sold mine last week (which was really really hard for me as i loved my GT72) and went the way "if I want pascal, I´m self responsible and sell mine and buy a pascal" ... as the "trade in" option offered to me was not that nice (but almost fair, but i don´t have 1.4k€ on hand to update to GT72VR).

...if they come next few weeks arround the corner and say "hey we have pascal cards available for you GTx2 owners" i think i will explode

I´ve asked notebookcheck about to show up this issue with MSI in their news but did also not received any reply. Weird and frustrating situation for customers. Not sure if Linus or Youtube viral complaining out this makes sense (also for the youtubers themself i mean .. you know?).

*thumbs press*

 

a Little update from my side..

Monday:
MSI Poland wrote me an email
They wanted to know when the pick up of the GT72S should be done. They decided by thereself it should be Monday. DHL called me and asked when the pick up should be done. I changed the address to my workplace and definded the date to tuesday.
I received some paper from MSI - that has to be in the paket and a DHL Label and safety warnings to put on the paket.
A plus to MSI - it's a DHL Worldwide Express Label..

Tuesday:
DHL came to my workplace and took it with them.

Wednesday (today):
The paket is in poland, MSI Poland will receive it today.

 

So you accepted that trade-in. What MSI has offered you for your GT72S? What specs your GT72S had?

 

http://forum.notebookreview.com/thr...owners-gpu-upgrade-discussion.795236/page-141

 

Thank you. And what about shipping? What did it cost to you? Or MSI pays for all of it?

 

Pretty sure MSI will cover the postage costs.

 

MSI payed it.. I received everything by email..

 

They got the package now..
Hopefully they're not sleeping and check the Laptop fast and give me the Details where I should Transfer the $$$..
I Need the new Laptop by end of next week.. otherwise I have a Problem..

 

Nothing to do, the answers were not what I expected. they give you only the new pc, no chance to do anything, no option. The positive is the guarantee that it resets back to 24 months, the rest...meh ... was told to me that I can increase SSD and RAM later, and always paying through warranty service, which means hundreds of euro for go back to having what I already have ... but that the 1070s are not upgradeable to 1080 (???!!!), this is not covered by warranty service, I can only increase RAM and hard drives. Frankly I'm disappointed, all means several weeks without a computer and several hundred euro expenses, 1k or more ... to have what I have now except 1070s. Had they been the 1080s perhaps, but so do not really know if I should accept. Furthermore then rearrange all the software and re-enter 1 TB of data I have in my pc would take me more days, no swap options at all ... if I accept today I would stay definitely without notebook least until November, so they said (end of October), and unlike Nospecial it was told to me that the old pc shipment is under my responsibility, they will not send DHL as when it is under warranty, which increases my costs even further, because ship abroad it costs a lot, here. I'm undecided and I feel depressed, I would have preferred that they had asked me 1000 euro for the 6RF, I would have accepted. But I can not accept paid downgrades.
It seems that I should stay with this computer and think for myself on the preparation of a desktop, on my own

 

Lol, okay. It's your prerogative to sue them and I do hope you win because that sets a precedence for the rest of us. But I hope you got your consultation from a lawyer you already know and trust or one who has no stake in whether or not you choose to proceed.

 

Can you try telling them to trade in the machine without ram and SSD and HDD? They can remove those too from the trade in laptop. That way you can put your own data back in your new machine. Since it uses the same chipset and cpu, chances are you won't even have problems booting your old SSDs into the new machine (unless somehow it doesnt accept RAID).

Or you can still make a backup of your data to boot, and still remove the SSDs and RAM?

 

It has been the first thing I asked, the possibility of doing a ram and ssd swap or at least the ssd. No way, this or nothing.

 

No other big improvements or innovative changes were implemented in the new models... It's kind of disappointing -- MSI still has not contacted me yet.... And I asked a week ago and they said nothing but wait.

 

No promises on upgrades for the 83 but it's insinuated

 

I was at microcenter once and I asked what they did with the GT80 there and they said someone bought it broke it and returned it a few days later. What they do with the laptop is send it to MSI to be "inspected and repaired" and then possibly retuned back to them to sell as new. In my opinion that's a reverb. If the guy at microcenter is correct , how do we know if MSI is sending us returned "new" laptops?

 

I'm not sure what I should do as I may need a different laptop in a year for college but I like the performance of the MSI gt80 laptop... If it's expensive it would cut into my college laptop $$...

By the time I get a replacement lappy MSI will be trying to get rid of extra Skylake computers as kabylake will come out. Kabylake looks promising as it shows huge clock speed increases over skylake. So they are basically pushing upgrades in order to milk us as much as possible...

Shoot.. In only 6-8 months next gen Pascal will prob be released lol.

Will we even get Volta?

 

I'm also disappointed with this trade-in, now i will buy a desktop because 1070s aren't enough for me.I've already refused, although a little sorry, i was happy the day i bought my GT80

 

I think you should look for alternatives.

From what i can read in the german forums (there is only one person trying the trade-in):

Sep, 22: Notebook fetched by UPS
Sep, 26: Notebook arrived @ MSI Service Center Poland
Oct, 5: Notebook checked. Upgrade price has to be payed
Oct, 14: Arrival of the new GT72VR - directly shipped from China (to be confirmed)

 

lol really a month without a laptop ?

 

Short answer? > Yes

 

Doesn't matter what MSI offers me now, this timeline is profane. Completely unacceptable. Seriously, you can't make this up. The more we find out, about the process, the more absurd and insufferable it becomes.

Did it take so long because they wanted to fence his laptop first, or because they were waiting for another customer to return a GT72VR, so they could send him a "refurb"? Scary though, the answer is both.