GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

600$ to swap for a 1060 from a 970. Is that even worth it?

 

Not really, imo. This is pretty disappointing.

 

I sent a followup question asking about pricing to move up. I have zero interest in going from a 980m SLI to a 1070 sli... I never would have bought that option. I am also less than thrilled with the prices... This is a huge pain in the butt for me to migrate all of my data, un-register my software, and it puts me without a laptop for a while. On top of that, am I also responsible for shipping and insurance on a $4000 laptop, because that alone is going to be about 75-100.

I really think that I just want a refund of my purchase price at this point.

 

"MSI is not responsible for any files and data on the laptop that you trade in to us. It is your responsibility to back up all of your files as needed."


i guess if you are really pist and want revenge, you can stuff the ssd full of bad stuff before sending it back..


j/k...or not

 

I asked about upgrading to a higher tier. It already hurts thinking about upgrading and I may just stick with my 970 for the long haul.

 

Refund is acceptable. This is not the promise they said they would live up to.

 

Same. Especially since I bought mine 3 months ago.

And people with maxwell setups on ddr3 and last gen tech are getting a total overhaul including gpus. And I'm paying the same premium for just the cards themselves.

 

Well I received my email from MSI USA on my trade in request and here is what they sent me:
Mind you my laptop spec is below:
my Laptop is below:
GT72S 6QD Dominator-037
I7 6820HK
GTX 970m 3gb
16gb ram
128 ssd
1TB HD

Here is the email:
Greetings, valued gamer!

Thank you for submitting your forms for the trade-in program for your GT72 or GT80. The GT72 and GT80 with GTX 900 series are facing limitations of the power and thermal design, which will not be able to convert into GTX 10 series. We value our customers and in order to fulfill our promise for GPU upgrades, we can replace your laptop for a new model at the same cost as if you were to have been able to solely upgrade the GPU from GTX 900 series to the GTX 10 series.

Please see the details of the trade in program as outlined below:

Your Laptop Upgraded Equivalent Unit Estimated Upgrade Cost
GT72 w/970M GT72VR Dominator w/GTX 1060 $600
GT72 w/980M GT72VR Dominator Pro w/GTX 1070 $700
GT72 w/980 GT73VR Titan Pro w/GTX 1080 $1000
GT80 w/980 GT73VR Titan Pro w/GTX 1080 $1000
GT80 w/970M SLI GT83VR Titan Pro w/GTX 1070 SLI $1800
GT80 w/980M SLI GT83VR Titan Pro w/GTX 1070 SLI $1400
GT80 w/980 SLI GT83VR Titan Pro w/GTX 1080 SLI $2000

*Each upgrade cost is the same as if you were to only upgrade the GPU.

 

The guys that were mentioning a lawsuit are not being unreasonable at this point. MSI made an offer and they are trying to exchange it with something that is not nearly equal where it needs to be.

 

I got the same email.. If you guys like it take it..If you don't like it and want to do something about it, email me at [email protected]. we have 15 people so far and only need 10 more for the class action to be on contingency (we pay nothing) otherwise we are on our own. Come on we need 10 more lets do this!! You have literally nothing to lose, if it doesn't work just pay for the upgrade. if it does we can at the very least negotiate for a free trade because there is no mention of the second upgrade. come on we have to try [email protected]

 

I'm in for this. I emailed you.

 

Same, I'm eager to hear the response.

 

Welp, this is far from what I expected. Was under impressions I would get a 1080 SLI for my 980M SLI as a direct 1 for 1 trade. Guess I'm living in a dreamworld.

 

i will wait for the answer to how much it is to bump up to next tier. if i can get a reasonable offer for 1080 level machine, i will take it. if msi cant make the gtx 1080 happened for me at an additional cost (beyond what they offered in their initial offer)...the msi machine goes on ebay and i will buy the clevo with that new 1440p gsync display that comes out next week

 

I believe also for the USA peps, this is the offer: take or leave... And no refound option. I stress MSI Germany and they simply start to don't answer....

 

They aren't going for much on eBay. ~1700

For the sli 980m skylake ones.

I put mine on Craig's for kicks at 2k and didn't even get an email.

 

heh, ideally.

 

Today i put my one on ebay.... With the 2811 euros they ask to me to move from my top model 980m (see signature) to the top 1080 i will buy a top desktop, watercooled, uncompromised, without upgrade issue... spend 1300 euros to go to 1080 it's not an option i like (lower level cpu) Bye bye MSI

 

I seriously wonder what kind of feedback they were expecting with such lousy offers. If this becomes a lawsuit, all of the tech sites will certainly run it. It certainly won't help MSI's brand status with high end gaming laptops.

 

I'm pretty happy with the offer, but I'm probably getting a better advantage from it then most of you since my machine was one of the first two SKUs for the GT80. They are in essence paying me $2100 for a laptop that's nearly two years old and cost $3300 when it was new.

My worry is about the original components requirement, my RAM went bad a while ago so I replaced it with faster Ripjaws since it was much cheaper than RMA shipping. While I don't mind sending those back with the computer, I'll be very disappointed if they use that as a loophole to exclude me entirely.

 

Yeah. Apparently a 980 and a 1080 aren't equivalent. *rolls eyes*

 

the exact price/maximum return for my money is not the primary issue..its more about Customer Service, and Product.

the gt73 vr is not my ideal choice of expand ability...

since i have alot of after market ssd in my laptop, and because msi changed hdd/ssd capability in the gt73vr, its actually cheaper for me to sell my laptop for lower cost in stock config, and put my existing ssd into the clevo (which supports 2 m.2 sata, unlike the msi gt73vr)..then it is to pay premium on nvme drives.....for gaming (why i bought this laptop) cpu/ddr/hdd is not really relevant so as far as i am concerned all the updates msi have made are actually a detrement (added price) to me buying their product...the new clevo is cheaper, i can get a 10% discount on it, has better display and better expandability (for my purpose)

anyway, i want/need the gtx1080 (to power my 3440*1440), either msi will tell me how much it will cost to tradw in with them or i will buy the clevo and liquidate my existing msi....no sweat either way except time is going by

 

They can't. They stipulation was that this is an upgrade program for the GPUs. They are choosing to honor that offer by replacing the entire laptop. It would be unlawful to invalid you for that reason. Email the guy who posted and ask to join in on the suit.

 

This is what's ********. We're paying the same premium and my laptop is skylake m.2, ddr4. They're stupid.

 

I responded with some questions and will make my choice after their response.

 

Keep us in the loop please?

 

They are not essentially paying you anything. They are charging you full retail on an upgraded device. Your model was $3300 + $1400 in upgrade fees. That is $4700!!! The GT83VR with 1070 SLI's brand new from Xoticx is $3,999.00. http://www.xoticpc.com/msi-gt83vr-titan-sli-023.html

This offer is complete BS and insulting. They should be going out AT OR BELOW COST to correct a PR mistake and maintain brand loyalty among the top tier customers. The average consumer isn't spending 3,000-$5,000 on a laptop.

 

I hope you emailed the guy back to join in on the suit.

 

Will do

 

So I have a GT72s with a blue ray drive and a 4k screen. They do not offer a blue ray drive as far as I can tell.
I bought my laptop for around 2900 and actually do use the blue ray so with this offer I loose that and give then 1k??

Umm...no

 

yeah i noticed. wow this is sad

 

Yea guys!!! I like this but you will have to give me time. to speed up things everyone wants to be in the lawsuit just say you want to be counted and you promise not to discuss anything said in this group with any other forum or any MSI representative when you asked to be counted I will send email and invite everyone to Google groups MSI discussion. Give me till tomorrow to let everyone come in. Those who have joined help others comming in. We have to work together on this. Repost my email with your comments if you agree with the lawsuit so people know where to go. [email protected]

 

I'd completely agree with that if I was one of the people that bought their laptop this year, but I've almost gotten 2 years of use out of it. I'm on a 4720HQ, and moving up to a new CPU platform/cards for $1400 is more than fair in my case. If things had gone differently and MXM upgrade was possible, I don't think I could have replicated that deal.

For the people whose GT72/80s are much newer, I feel for you guys. Especially since we don't get to keep the old cards to sell to mitigate the cost like we would if we were just upgrading the MXM cards. I hope whatever happens you guys are eventually satisfied with the results.

 

Oh and and option for a full refund will be part of the suit. [email protected]

 

I got a followup email stating that the new computer we got would have all the same specs as the one we trade in, just with new gpus. So all you're getting for 1400 is the new chassis and cards, not a new cpu platform. That has me worried, because I feel like my 4720 is going to bottleneck with 1070 sli on 1080p, even if I have my monitor overclocked a bit to 96hz. And there is no guarantee I'll be able to OC the screen on the new laptop at all.

 

Well I don't even have a year on my GT72S 6820HK yet.

 

for most of the tiers the price actually reflects the price of vid card alone so it appears "At Cost of GPU" (slightly above or below depending on tier)....whether or not someone is also getting a cpu upgrade for the price is logically irrelevant since the price of upgrade is based on gpu cost and in most tiers i dont see any significant markup for those gpu (arguably in some tiers its actually a great deal like 980sli to 1080 sli for 2k, is much cheaper than having to buy 2 clevo 1080 cards for 1300 per card)....its just jealousy that someone is getting something "extra" which is irrelevant to the problem at hand which is gpu...in games the difference between 4000 series cpu and 5000 series cpu is irrelevant/not significant at higher rez anyway, and so is any difference in ram or ssd speed...the original issue was always about GPU.

msi never committed to letting you keep your old mxm card in their original "upgrade advertisement" and never clarified what the cost would have been even if the upgrade were possible...... so i am not sure you guys will win that argument....

the main problems with the offer seem to be the static tiers and the timing:
1) i think most lower tiers would pay additional money beyond their price matrix, to move up to 1080 tier
2) if i were to guess 980 and 980 sli offers would probably choose to wait 6-12 months before taking advantage of the offer instead of paying the money today..did any 980 or 980 sli owners ask if they can accept now, but delay the upgrade, in a reply email to msi?

 

I asked for clarification on that point, because it doesn't make any sense in our case (Haswell and Broadwell owners). MSI already has Skylake motherboards that handle the 10 series, they would have to manufacture new hardware or create a new bios and then support it just to put a 10 series with an old CPU. Doesn't seem cost effective when they already have the appropriate hardware available.

I took it to mean we'd get whatever the current equivalent is.

 

980m and 1080 are not equivalent. 1070 is the direct upgrade from a 980m. 980 desktop is 1080. Just the facts. But I also am disappointed in this offer.

 

Where does it say that?

 

I own the same laptop as you, but mine was purchased 8/2015 so I have slightly over a year on it. I wish I felt the same way you do, but I don't. I also asked how long the offer would be valid, because I also didn't plan on upgrading this quickly - I was hoping to get another year out of my device before I upgraded, because it is not entirely obsolete yet.

 

If you think the 980M is the 1080 equivalent, what exactly do you think the 980 equivalent is? The only reason there's confusion is because Nvidia decided to call the 1070 the 1070 and not the 1080M.

 

Its an upgrade program. Your gb won't change, your ram amount won't change , but you will have ddr4, skylake, etc.

They already stated they can't upgrade the laptops. They have not made new main boards to support old hardware on pascal. That would cost way more money than an upgrade. Your hardware is being upgraded, but just in the same configuration as your original laptop. Meaning. You're not gonna get 64gb if you originally had 24. You're not getting 1tb ssd if you originally had 512.

 

I'm stumped. I bought my GT80S 6QE w/980m SLI at $2500 just about 3 months ago.

Now what - do I pay MSI another $1400 for the GT83VR w/GTX 1070 SLI or join the lawsuit? And if I join the lawsuit, what info do I send to CARL JONES?

GAWD I just keep thinking, that's a lot of bones for me to pay out within months just for what's basically a single notebook! AND I forgot, am I paying shipping back to MSI on top of all this?

 

That's actually cheaper than what they're charging for the 1070 SLI model in the first place, lol. Never mind, apparently there's a $3500 model too. Just be glad they didn't pull the same crap they did on @MiSJAH and charge you extra if you got it for cheap.

 

i think the core of the issue is that people who initially bought into the Best GPU would want to upgrade to the Best GPU regardless if its 1 or 2 generations down the road. so its irrelevant what nvidia calls them or what die/chip is used, its just a matter of Top tier product available.

for those that bought recently i would email msi back and ask if you can accept the offer , but delay the actual upgrade by 6-12 months. seems like a reasonable request they could easily accommodate. (although you will be pist in 9 months when 1080Ti is released )

 

I don't know. And neither do you. They did away with m altogether. So 1080 is the new standard. The 980 non m didn't come out til way after the original 980m came out in the original gt80. So what, they bought the top of the line gpus and now they just get downgraded to a 1070?

It's like buying an ss Camaro from 2 years ago and then having to pay for an upgrade to a 6 cylinder because it's newer and the v8 costs more now.

I paid for top of the line then, I would have bought top of the line when I upgraded. I should get a top of the line upgrade.

 

That's what I did. I aksed how long the offer was good for and addressed that the older gt80 owners were getting a way better deal. I'll see what they say.

 

No, that's not how it works. The 980 is the full GM204 core. The 1080 is the full GP104 core. The 980M and 1070 are stripped down GM204 and GP104 cores, respectively. The 980M and 1070 have comparable TDPs, so do the 980 and 1080. If Nvidia had simply decided to call the 1070 the 1080M we wouldn't even be having this discussion right now.

But it is stupid that they don't let you trade up to the 1080 for an additional cost.

 

At this point, a refund would be a lot more enticing to me. I bought a GT72S-6QE just this past December and the money to upgrade is just not in my pockets at the moment. The trade-in program is admittedly disappointing, but it would be even worse if MSI limits the program's availability and does not allow us to upgrade whenever we can.